customer care executive

Role: Graphic Designer

Experience: 0-3 years

Location: Ambattur, Chennai

Responsibilities:

● Collaborate with the marketing and creative teams to understand design requirements, objectives, and target audience.

● Develop design concepts, graphics, and layouts based on the project briefs and brand guidelines.

● Create visually appealing designs for various marketing materials, including digital and print assets such as brochures, flyers, banners, social media graphics, and website elements.

● Produce high-quality illustrations, icons, and infographics that effectively communicate complex ideas and information.

● Select colors, typography, and imagery that align with the brand identity and project goals.

● Ensure all designs are visually cohesive and consistent across different platforms and channels.

● Utilize industry-standard design software and tools to create and edit graphics, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).

● Collaborate with the creative team to brainstorm and contribute innovative design ideas and concepts.

● Manage multiple design projects simultaneously while adhering to project timelines and deadlines.

● Stay updated with design trends, techniques, and best practices, and incorporate them into design projects.

● Maintain and organize design files, assets, and documentation for easy accessibility and future reference.

● Work closely with external vendors, printers, and other partners to ensure accurate and high-quality production of design materials.

● Incorporate feedback and iterate designs based on stakeholder input and requirements.

● Contribute to the continuous improvement of design processes and workflows.

Requirements:

● Bachelor's degree in graphic design, visual communication, or a related field.

● Minimum 0-3 years work experience as a Graphic Designer or in a similar role.

● Proficiency in using industry-standard design software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).

● Strong portfolio showcasing a diverse range of design projects and styles.

● Excellent understanding of design principles, typography, color theory, and layout composition.

● Creative thinking and the ability to generate innovative design concepts and solutions.

● Strong attention to detail and a keen eye for aesthetics.

● Good communication and collaboration skills to work effectively with cross-functional teams.

● Ability to manage multiple projects simultaneously and meet deadlines.

● Knowledge of digital design principles and formats for online platforms.

● Familiarity with print production processes and specifications.

● Familiarity with UX/UI design principles and an understanding of user-centered design is a plus.

● Knowledge of motion graphics and video editing software is a plus.

Note: Send your Resume attached with Portfolio

Let’s get started on building your path to success!

Role Overview

We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.

Key Responsibilities

• Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
• Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
• Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
• Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
• Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
• Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
• Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
• Meet or exceed adoption and engagement targets set for existing and new clients.

Key Performance Indicators (KPIs)

• Successful completion of client onboarding within defined timelines.
• % of clients adopting new modules/features post-launch.
• Customer satisfaction and training feedback scores.
• Number of actionable product insights shared with the Product team.

Preferred Experience

• Prior experience in eCommerce operations or SaaS-based implementation.
• Exposure to warehouse or retail tech environments.
• Working knowledge of Excel, CRM tools, and support ticketing systems.

Required Skills & Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
• Strong communication and presentation skills in English and Hindi.
• Ability to explain technical concepts in simple, client-friendly language.
• Comfortable with frequent travel and hands-on work at client sites.
• An analytical mindset with the ability to capture and report actionable feedback.
• Comfortable working independently or in a cross-functional setup.

About Monarch: 

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. 

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. 

What you will do: 

1. Design, implement and deliver custom solutions using the existing robotics framework. 

2. Debug issues, do root-cause analysis and apply fixes. 

3. Design and implement tools to facilitate application development and testing. 

4. Participate in architectural improvements. 

5. Work with team members in deployment and field testing. 

Qualifications: 

1. Bachelor’s degree / Masters in Engineering (ECE or CSE preferred) 

2. Work experience of 3+ years in software programming. 

3. Proficiency in Python programming for Linux based systems. 

4. Full understanding of software engineering. 

5. Basic Knowledge of Robot Operating System (ROS) is a plus. 

6. Good understanding of the algorithms and control loops. 

7. Working knowledge of Git: creating, merging branches, cherry-picking commits, examining the diff between two hashes. Advanced Git usage is a plus.  

8. Knowledge of video streaming from edge devices is a plus. 

9. Thrive in a fast-paced environment and have the ability to own the project’s tasks end-to-end with minimum hand-holding  

10. Learn and adapt new technologies & skills. Work on projects independently with timely delivery & defect free approach. 

What you will get: 

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team of rock stars. Our compensation package includes a competitive salary, excellent health, dental and vision benefits, and company equity commensurate with the role you’ll play in our success.  

Desired candidates must have 3-6 years of experience as NodeJs Developers.

If the candidate cannot relocate to Gurgaon, we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

8+ years of experience  Excellent skills in C/C++/Java programming in embedded domain 

Strong experience  in the area of Automotive, Android Embedded development and Connectivity Technologies
Strong experience on Android architecture, HAL, BSP, customize driver in Android HAL, Android boot up sequence
Familiar with Android Build System and procedure and able to provide ideas to improve continuous build and integration

Experience in Hardware peripherals like Ethernet, CAN, DMA, I2C, SPI, UART, Hardware Accelerator, AFE , LCD, backlight, touchcontroller

Experience with design/ modification to Hardware Abstraction Libraries (HAL) for Android support of low-level device features.
Experience in debugging on a wide range of Linux Kernel drivers and Android framework HALs e.g. Audio/Video, USB, Bluetooth, WiFi

  Fluent in industry standard software development tools: HSW/HE debuggers, code revision control systems (GIT, Perforce), IDEs and build tools
Exposure/experience in Automotive Embedded Software Development is a plus

• Lead the engineering effort across projects 
• Interface with key stakeholders and apply your technical proficiency across different stages including Application Architecture, Design and Development
• Understand client's business requirements and be able to map them to technology solutions and make them work
• Design and build modern solutions informed by a deep understanding of cloud architecture and how distributed systems operate at scale
• Provide regular support and guidance to teams on complex coding, issue resolution and execution 
• Establish and enforce best development and engineering practices including QA and DevOps
• Lead and manage your own team, but also get down to coding, testing, and designing solutions as and when needed
• Communicate effectively with teams, clients and business leaders within the company

• Minimum 6+ years of experience designing and building full stack applications using UI frameworks like Angular, React or Vue.JS and backend frameworks like Node.JS/ExpressJS or Python/Django/Flask or Laravel/Yii2/Symphony
• Minimum 2-3 years of experience as a Technical Lead mentoring team of 3 to 5 developers
• Strong knowlegde of cloud and distributed systems (AWS, GCP, Azure). Cloud certifications would be an added advantage.
• Deep knowledge of relational databases, SQL and NoSQL databases. Experience with Graph databases like Neo4j is desirable.
• Proficient in Git and CI-CD frameworks
• Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions
• Ability to work in an agile environment

• Express their operations strategies and objectives to make sure that the company reaches its target and operates effectively.
• Assisting higher executives.
• Working directly with customers handling the documentations.