customer care executive

As a Frontend Developer, your responsibilities will include:

• Developing new user-facing features using React.js and integrating with backend services.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a broad spectrum of web-capable devices and browsers.

Key Performance Indicators:

• Efficiency and quality of the code developed.
• Adherence to project timelines and delivery milestones.
• Positive stakeholder feedback on usability and design.
• Continuous improvement and adoption of best practices in frontend development.

Prior Experience Required:

• Minimum 3+ years of experience in frontend web development.
• Proficient in JavaScript, including DOM manipulation and the JavaScript object model.
• Extensive experience with React.js and its core principles.
• Strong proficiency in HTML5, CSS3, and modern frontend development tools.
• Experience with popular React.js workflows (such as Redux).
• Familiarity with newer specifications of EcmaScript.
• Experience with data structure libraries (e.g., Immutable.js).
• Good understanding of RESTful APIs and modern authorization mechanisms (e.g., JSON Web Token).
• Good to have: Experience with TypeScript and Next.js.

Location:

Hyderabad

Collaboration:

The role involves working closely with backend developers, UI/UX designers, and project managers to deliver seamless, high-quality web applications.

Salary:

Competitive, based on experience and market standards.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Language Skills:

• Strong command of Business English, both verbal and written, is required.

Other Skills:

• Excellent problem-solving skills.
• Looking for perfection in development
• Taking Ownership and Accountability in a fast-paced environment.
• Proficiency in code versioning tools, such as Git.
• Knowledge of modern frontend build pipelines and tools.
• Experience with responsive and adaptive design.

Additional Requirements:

• Portfolio of previous projects that demonstrates expertise in frontend development.
• Familiarity with agile methodologies.
• Strong teamwork skills, with the ability to collaborate effectively with colleagues and clients across diverse teams.

Employer:

About RaptorX

RaptorX is a fintech startup focused on redefining fraud detection and prevention in real time for banks, financial institutions, and digital platforms. Backed by top-tier investors, including senior technology leaders from Google, Microsoft, and Peak XV Partners, RaptorX leverages advanced AI models for anomaly detection, and high-throughput architecture to stay ahead of sophisticated fraud patterns.

Position Title: MIS & Costing

Designation: Assistant Manager/ Manager/Sr Manager

Current Role: Costing Experience

Minimum Experience:  3 Years

Location: Ahmedabad, Gujarat

Education: Bachelor’s degree in Accounting, Finance, 3 years of experience in Costing & MIS, OR ICWA Qualified

Salary: No Bars for the Right Potential Candidate

Job Overview

We are looking for a highly skilled and detail-oriented MIS & Costing professional with over minimum  5 years of experience in Costing, MIS, SAP, and Product Costing. The ideal candidate will have a strong background in Costing, Product Costing, and financial planning proficiency in SAP ERP systems. You will play a key role in optimizing costing methodologies, driving insightful reporting, and ensuring accurate financial planning for the organization.

Key Responsibilities

1. Costing Analysis & Reporting

• Perform detailed product costing analysis, ensuring the accurate calculation of standard costs, variances, and margins.
• Develop cost models and perform cost analysis for new and existing products.
• Work closely with the product development, manufacturing, and procurement teams to track and manage product costs.
• Conduct monthly, quarterly, and annual variance analysis and highlight any discrepancies in cost structures.

2. MIS (Management Information System) Reporting

• Prepare and deliver monthly MIS reports on cost, financial performance, and key performance indicators (KPIs) for senior management.
• Create and maintain automated financial reporting tools to streamline MIS data extraction and presentation.
• Design customized reports and dashboards for various departments (Finance, Operations, etc.) to provide insights into cost management and efficiency.

3. SAP Costing Management

• Manage and maintain costing functionality within SAP, ensuring that data integrity and accuracy are consistently upheld.
• Collaborate with SAP teams to ensure accurate and efficient integration of costing data across the system.
• Implement cost-related improvements and enhancements within the SAP environment.

4. Product Costing & Profitability Analysis

• Oversee the establishment of product costings, ensuring alignment with manufacturing and procurement processes.
• Conduct regular reviews of product costs and identify areas for cost optimization.
• Perform profitability analysis by comparing actual versus expected performance, providing recommendations for improvements.

5. Budgeting & Forecasting

• Assist in the preparation and review of annual budgeting and forecasting processes, focusing on cost analysis and financial projections.
• Provide cost forecasts based on market trends, historical data, and production plans.

6. Cross-Functional Collaboration

• Work closely with operations, production, and procurement teams to ensure accurate cost tracking and timely reporting.
• Provide costing insights to support strategic decision-making for new projects, product launches, and cost-saving initiatives.

7. Process Improvement

• Identify opportunities for process improvements in costing methodologies and MIS reporting.

Develop and implement best practices for costing, reporting, and data management to enhance overall efficiency.

Experience:

• Minimum of 3 years of experience in Costing, MIS, and SAP.
• At least 3 years of experience in Product Costing or similar roles, ideally in a manufacturing or production environment.
• Proven track record of delivering accurate and actionable financial reports.

Skills:

• Advanced proficiency in SAP (preferably SAP S/4HANA or SAP FICO).
• Strong knowledge of Costing techniques, including standard costing, activity-based costing, and variance analysis.
• Proficient in Microsoft Excel (advanced functions such as Pivot Tables, VLOOKUP, etc.) and other financial analysis tools.
• Strong analytical and problem-solving skills, with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills for reporting and cross-functional collaboration.

We are looking for a skilled Full Stack .NET Developer with strong expertise in .NET Core, Web API, Blazor, and WPF, along with hands-on experience in device and hardware integration. The ideal candidate will work on web and desktop applications that integrate with peripherals such as cash acceptors, payment devices, printers, and other kiosk hardware, delivering secure, high-performance, and reliable solutions.

Key Responsibilities

• Design, develop, test, and maintain applications using C#, .NET Core, and ASP.NET Core Web API
• 
  
• Develop modern web applications using Blazor (Server and/or WebAssembly)
• 
  
• Build and maintain WPF desktop applications using MVVM architecture
• 
  
• Design, develop, and consume RESTful APIs for web, desktop, and device-based applications
• 
  
• Integrate and manage hardware devices such as cash acceptors, payment terminals, printers, scanners, and other peripherals
• 
  
• Work with device SDKs, drivers, COM/USB/Serial (RS232) communication, and third-party APIs
• 
  
• Handle device error states, retries, logging, and recovery mechanisms
• 
  
• Develop and optimize database objects using MS SQL Server
• 
  
• Ensure application performance, security, and scalability, especially in hardware-dependent environments
• 
  
• Debug, troubleshoot, and resolve application and device-related issues
• 
  
• Collaborate with cross-functional teams to translate business and hardware requirements into technical solutions
• 
  
• Participate in code reviews and follow best coding standards and practices
• 
  

Technical Must-Have Skills

• Strong proficiency in C# and .NET Core
• 
  
• Hands-on experience with ASP.NET Core Web API
• 
  
• Strong experience with Blazor (Server and/or WebAssembly)
• 
  
• Experience developing WPF desktop applications
• 
  
• Solid understanding of MVVM and MVC architecture
• 
  
• Experience with device/hardware integration, including:
• 
  
• Cash acceptors / bill validators
• 
  
• Payment devices (POS, card readers, UPI, NFC)
• 
  
• Printers (thermal, receipt, barcode)
• 
  
• Knowledge of Serial/USB/TCP-IP communication protocols
• 
  
• Strong knowledge of MS SQL Server
• 
  
• Experience with RESTful API design and integration
• 
  
• Familiarity with Git or other version control systems
• 
  

Good-to-Have Skills

• Experience with Entity Framework / EF Core
• 
  
• Understanding of Microservices architecture
• 
  
• Experience working on kiosk-based or embedded systems
• 
  

Soft Skills

• Strong problem-solving and analytical skills
• 
  
• Good communication and teamwork abilities
• 
  
• Ability to work independently with minimal supervision
• 
  
• Attention to detail and commitment to quality
• 
  

Educational Qualification

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• (Equivalent hands-on experience in .NET Core, Blazor, WPF, Web API, and device integration will also be considered)

Project Management KRAsProject Management KRAs

Job Description (Major KRAs) –

1) Planning- Understand/Work/Create/Assist :

a. SMO Tracker

2) Team & Vendor Management: Individual Contribution, Buddy Coaching, Participate inRecruitment/Induction, KRA setting and Performance Evaluation:

a. Work Allocation Based on Activity Charter & SMO Tracker

b. Primary & Secondary Work related ownership to ensure business continuity as a part of risk mitigation

c. Setting up KRAs (using InnoWET) and Performance review

d. Time sheet Management & Analysis

e. Social Media Participation and updated Profile

3) Campaign Deliverables : Timely Plan, Manage, Monitor and Communicate :

a. SMO and Activity Charter specific Content & Creative work packs and stacks for clients ( weekly to monthly )

b. BTL- Onetime & Frequent list

c. ATL Excel Sheet

4) Review & Analytics:

a. Client’s success PPT and Report with executive summary

b. Team Productivity based on Time Sheets

c. Power of 5 /Activity Charter Conformance Report

d. Search Engine Marketing /Paid Campaigns Report and Plan of Action

e. Consolidated success Report /PPT for internal stakeholders

5) CRM/Account Management:

a. Presales Support for New Business Development

b. Participation & representation of Digitally Next in PR centric activities , forum and Seminars as and when required.

c. Initiate and Manage Key Account Management for cross selling opportunities to present clients

d. To be a think tank to the management by providing the required Market Intelligence and Business Intelligence related to IoT/Digital/Social Media.

6) Project Management Tools & Automation:

a. Updating and Managing Knowledge Management repository

b. Effective implementation and use of social media Tools(if any)

c. Keeping and custodian of Clients and BFGs usernames and passwords list

d. Creating and upkeep of Process Manual with SLAs

e. Building and updating templates according to work functions

Position: Startup and Business Writer Intern

Location: Remote

Role Overview: We are seeking a motivated and detail-oriented Startup and Business Writer Intern to join our team. The ideal candidate will be a student pursuing a BBA in Business and Finance or an MBA, with a strong aptitude for research and report preparation. This role is perfect for someone who has a deep understanding of data analysis, the startup ecosystem, and thrives in a startup culture. Exceptional performance in this role may lead to a pre-placement offer (PPO).

Responsibilities:

• Conduct thorough research on various startup and business-related topics.
• Prepare detailed reports and articles based on research findings.
• Analyze data to extract meaningful insights and trends within the startup ecosystem.
• Stay updated on the latest developments in the startup and business world.
• Collaborate with the team to brainstorm and develop content ideas.
• Assist in creating high-quality, engaging, and informative content for our platform.
• Contribute to the overall growth and success of Infomance by providing valuable insights and suggestions.
• Research and analyze news articles, reports, and data related to the startup ecosystem, business trends, funding activities, and industry developments.
• Write clear, concise, and engaging news articles, blog posts, and other content pieces tailored for our target audience.
• Stay updated on the latest trends and developments in the startup world and incorporate relevant insights into content creation.
• Proofread and edited content to ensure accuracy, coherence, and adherence to style guidelines.
• Monitor and analyze content performance metrics to identify areas for improvement and optimization.

Qualifications:

• Currently enrolled in a BBA or MBA program, or recent graduate with a degree in Business, Journalism, Communications, or related field.
• Excellent writing and editing skills with a strong command of grammar, punctuation, and AP style.
• Ability to conduct thorough research and synthesize complex information into clear, compelling narratives.
• Knowledge of the startup ecosystem, business concepts, and financial terminology.
• Strong attention to detail and a commitment to producing high-quality, error-free content.
• Proficiency in Microsoft Office suite and familiarity with content management systems (CMS) and SEO principles.
• Self-motivated and able to work independently in a remote environment, while also collaborating effectively with team members.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Previous experience in content writing, journalism, or related fields is a plus, but not required.

Qualifications:

• Currently pursuing a BBA in Business and Finance or an MBA.
• Strong research and analytical skills.
• Excellent written and verbal communication skills.
• A deep understanding of data analysis and interpretation.
• Familiarity with the startup ecosystem and startup culture.
• Ability to work independently and meet deadlines.
• Proficiency in using research tools and software.
• Passion for startups, entrepreneurship, and business news.
• Currently enrolled in a BBA or MBA program, or recent graduate with a degree in Business, Journalism, Communications, or a related field.
• Excellent writing and editing skills with a strong command of grammar, punctuation, and AP style.
• Ability to conduct thorough research and synthesize complex information into clear, compelling narratives.
• Knowledge of the startup ecosystem, business concepts, and financial terminology.
• Strong attention to detail and a commitment to producing high-quality, error-free content.
• Proficiency in Microsoft Office suite and familiarity with content management systems (CMS) and SEO principles.
• Self-motivated and able to work independently in a remote environment, while also collaborating effectively with team members.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Previous experience in content writing, journalism, or related fields is a plus, but not required.
• Experience in proofreading and editing content to ensure clarity, coherence, and adherence to style guidelines.
• Familiarity with SEO best practices and the ability to optimize content for search engine visibility and ranking.
• Demonstrated ability to produce well-researched, insightful content that reflects a deep understanding of startup culture, industry trends, and terminology.
• Strong analytical skills and the ability to interpret data and metrics to inform content strategy and decision-making.

● Handle calls on leads generated for skin related services on our digital platforms. ● The initial call will be primarily a sales pitch followed by issue resolutions and query handling. ● Describe the services and USPs of the same and try to generate maximum conversions. Continuous follow ups with Potential clients ● Handle skin specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required. ● Tabulate and record responses from all channels on excel. Generate relevant reports from the same. ● Schedule appointments for clients and coordinate with the required therapist who shall visit the client ● Analyze quality of calls and strive for improvement.

Key Responsibilities:

• You will be acting as part of a team to develop software solutions using Scrum methodology in 2-week sprints.
• Turn user stories, feature requests and defect reports into quality software changes for our customers.
• Develop software solutions by conferring with product owners, understanding system behavior, and proposing solutions while following the software development lifecycle.
• Design, develop, modify, implement, and support software components anywhere in the software stack.
• Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.
• Remain current on new technologies and available vendor packages. Evaluate and make recommendations as necessary.
• Participate in Scrum development process and work towards continually improving the process.
• Determine process improvements, best practices, and develop new processes.
• Work in close partnership with cross-functional teams and management.

Ideal Experience:

• Extensive experience in design, development and testing of web-based enterprise systems using .NET technologies.
• Experience with Azure Cloud technologies and SaaS product development.
• Excellent communication skills both written and verbal
• A desire to solve complex problems with elegant solutions
• The ability to work well with a team of motivated, smart people

• Ability to design and develop database architectures
• Expert working knowledge and experience of DBMS
• Ability to write complex T-SQL queries
• Expert knowledge of Azure Data Factory (ADF)
• Ability to create and manage SSIS packages while managing a full ETL lifecycle
• Proficiency in data cleansing and reconciliation
• Ability to assist others in topics related to data management
• Ability to quickly investigate and troubleshoot any data/database issues
• Expert knowledge in MS SQL Database Server administration, performance tuning and maintenance experience.

• Ability to work with end-users and project teams to analyze, document and create workflow processes
• Knowledge of SSRS (SQL Server Reporting Services)
• Attention to detail, critical thinking and problem solving skills.
• Excellent verbal/written communication skills and be a good team player.
• Azure SQL knowledge (SQL-as-a-service)
• Understanding of Agile Methodology.
• Working knowledge of Git.

Could Have

• DevOps knowledge (Infrastructure-as-a-code)
• Powershell scripting language
• Monitoring tools like Nagios, Azure tools.