customer care executive

Hiring: Customer Support Superstar! 🚀

We are looking for a friendly, quick-thinking Customer Support Associate to join our team and help our customers have the best experience possible.

What you’ll do:

• Be the Voice: Respond to customer queries via chat, email, and phone.
• Solve Puzzles: Troubleshoot issues and provide clear, helpful solutions.
• Keep it Real: Maintain a positive, empathetic, and professional attitude.
• Team Up: Work with other departments to fix recurring bugs or issues.

What we’re looking for:

• Excellent communication skills (you love talking to people!).
• Ability to stay calm under pressure.
• A "can-do" attitude and quick learning speed.
• Previous experience in support is a plus, but not a dealbreaker.

Why join us?

• Competitive pay & perks.
• Fun, remote-friendly work culture.
• Opportunities to grow within the company.

Interested?

Apply with your Resume.

About TradeLab

TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer

engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to

redefine digital broking and empower clients in the capital markets ecosystem.

Role Overview

We are looking for a driven and proactive Business Development Manager based in Mumbai to support TradeLab’s business expansion across Western India. The role is strongly focused on prospecting, lead generation, and assisting in closing new business deals with

discount brokers, full-service brokers, banks, and fintech platforms. The ideal candidate should have foundational knowledge of capital markets/fintech and be eager to grow into a high-impact enterprise sales role.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage new potential clients aligned with TradeLab’s target segments (brokers, fintech platforms, banks).

• Sales Pipeline Support: Qualify leads, schedule product demos, participate in discussions, and support sales managers in progressing

• Client Outreach: Conduct outreach via emails, calls, LinkedIn, industry events, and partner networks to expand the top-of-funnel pipeline.

• Product Demonstrations: Assist in presenting TradeLab’s offerings to clients along with the product/solutions team.

• Proposal & Documentation Support: Prepare proposals, business decks, pitch materials, and basic commercial documents.

• Market Understanding: Stay updated on industry trends, competitor offerings, and regulatory changes like SEBI guidelines.

• CRM Management: Maintain up-to-date records of leads, interactions, proposals, and pipeline status using CRM tools (e.g., HubSpot/Salesforce).

• Event Representation: Represent TradeLab at industry meets, product demos, conferences, and networking engagements.

• Cross-Team Collaboration: Work closely with senior sales, product, and solutions teams to craft suitable value propositions for client requirements.

Must-Have Qualifications

• Experience: 3–5 years in B2B sales, business development, or inside sales within fintech, capital markets, SaaS, trading, or investment platforms.

• Industry Understanding: Basic understanding of trading platforms, brokers, capital market ecosystem, or fintech workflows.

• Communication Skills: Strong verbal and written communication skills, confident client-facing presence.

• Relationship Building: Ability to build rapport with key client stakeholders and maintain professional follow-ups.

• Target Orientation: Comfortable working in a target-driven, fast-paced environment.

• CRM Proficiency: Experience using CRM systems for tracking leads and pipeline management.

• Self-Driven Attitude: High ownership mindset with willingness to learn, grow, and handle responsibilities independently.Good-to-Have Skills

• Exposure to trading systems (OMS, RMS) or fintech API-based platforms.

• Familiarity with SEBI market regulations and algo trading basics.

• Experience supporting enterprise sales cycles or solution-selling environments.

Why Join TradeLab?

• Innovative Environment: Join a fast-growing fintech leader at the forefront of transforming the Indian and global brokerage ecosystem with cutting-edge technology.

• Ownership & Impact: Take full ownership of a high-potential territory (Western India) with direct visibility to senior leadership and the opportunity to shape regional growth.

• Cutting-Edge Solutions: Gain hands-on experience with next-generation trading infrastructure, AI-driven platforms, and compliance-focused solutions.

• Growth Opportunities: Thrive in an entrepreneurial role with significant learning potential, professional development, and a steep growth trajectory

Required Skills for the Java role :

• Experience in Core Java, CXF, Spring.
• Experience in spring boot, microservices.
• Extensive experience in developing enterprise-scale n-tier applications for the financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.
• Good development experience with RDBMS, preferably Sybase database
• Good knowledge of multi-threading and high volume server side development
• Experience in sales and trading platforms in investment banking/capital markets
• Basic working knowledge of Unix/Linux
• Excellent problem solving and coding skills in Java
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.
• Bachelor's/Master’s degree in Computer Science or related field from a top-tier institute (IIT, NIT, BITS, etc.).

Key Responsibilities

• Design secure, scalable, and compliant architectures for payment gateway, payout, and POS systems.
• Collaborate with clients to identify their business needs and translate them into technical solutions.
• Lead the integration of new payment methods, APIs, and third-party platforms.
• Ensure solutions adhere to financial regulations and industry standards such as PCI DSS.
• Provide technical guidance to development teams, ensuring alignment with architectural designs.
• Innovate solutions to optimize transaction processing speed, reliability, and cost-efficiency.
• Stay ahead of emerging fintech trends, including blockchain, AI-based fraud detection, and tokenization.

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 6+ years of experience in software architecture or related roles, with a focus on fintech or payments.
• Proven expertise in designing and deploying secure APIs and payment processing systems.
• Strong understanding of PCI DSS compliance, data security, and encryption standards.
• Excellent communication skills to bridge technical and non-technical stakeholders.

Preferred Qualifications

• Master’s degree in a related field.
• Experience in high-volume transaction systems with low-latency requirements.
• Knowledge of emerging payment technologies like blockchain, UPI, and real-time payments.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with tools like Kubernetes, Docker, and CI/CD pipelines.

Mandatory Criteria

• Strong knowledge of React Native fundamentals — components, hooks, navigation, and state management.
• Ability to build iOS and Android apps from the same codebase.
• Experience with Expo SDK for building, testing, and deploying apps.
• Familiar with Expo’s managed vs. bare workflow, push notifications, deep linking, and app store deployments.
• Understanding of mobile app performance optimization and experience integrating with REST/GraphQL APIs.
• Proficiency in local storage, offline sync, and permissions handling.
• Ability to implement pixel-perfect UI from Figma/Sketch with cross-device responsiveness.
• Hands-on experience with Git/GitHub workflows, CI/CD tools (Expo EAS, Fastlane), and testing frameworks (Jest, Detox).
• Comfort using VS Code, debugging tools, and running Docker, emulators, or local test servers without lag.

If interested kindly share your updated resume on 82008 31681

Requirements:

•Proficiency in programming/scripting with Kotlin/Espresso

•Strong experience in developing Automation scripts, Automation framework

•Experience in automation of Mobile application and Rest APIs using Kotlin/Espresso framework

•Strong knowledge of automation tools/framework such as Espresso, Appium

•Hands-on expertise in using Kotlin programming

•Hands-on expertise in Atlassian tools like Jira, Bitbucket, Confluence etc.

•Experience with CI/CD tools such as GitHub, Jenkins, CI/CD

•Experience in using docker containers as automation execution engine

•Experience working in an Agile/waterfall development process

•Strong conceptual and problem-solving skills

•Logging Defects with relevant analysis and working on the same till closure with the root cause

•Expertise in Agile / iterative testing

•Experience in integration testing is an added advantage

•Experience in design and development of automation framework

•Experience in deriving quality metrics for Automation Delivery

•Experience in setting up CI/CD pipeline for automation execution

• 1+ years of experience in any technology like VB.Net, ASP .Net etc.
• Currently working on live projects
• Problem solving skills
• Go getter attitude