SEO Manager

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are: 

You are looking for an opportunity to bring your creative, organized, and strategic thinking to an impactful senior-level managerial role that allows you to lead, develop, and grow our Premium support team. You will monitor and own your team’s KPIs, while consistently driving and tracking towards optimal results.

To be successful in this role, you will exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. You are comfortable leading in a high-performance, high-accountability environment, and will leverage your excellent leadership skills and working knowledge of people/team management and the SaaS landscape to serve you well as you lead several teams of customer support representatives. You will be responsible for managing teams operating across multiple shifts, ensuring smooth and continuous support

Roles, Responsibilities & Requirements

What You’ll Be Doing:

• Supervise a team of Customer Support Managers focused on solving customer issues and achieving high levels of customer satisfaction
•  Support the organizational goals and participate in business planning activities such as staffing, goal setting, and resource planning
• Lead and ensure your managers and teams are successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
• Conduct consistent and impactful performance conversations and coaching sessions with team members and managers
• Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience. 
• Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement. 
• Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving. 
• Monitor the overall health of the support system, which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes
• Partner with the Associate Director of Customer Support regarding forecasting, budget management, optimization of talent and resources, and the impact
• Manage projects involving complex work streams and cross-functional collaboration - Communicate and collaborate with internal departments to create and confirm efficient workflows and relationships
• Improve customer service quality results by collaborating with your team of managers to study, evaluate, and redesign processes; establish and communicate service metrics; monitor and analyze results; and implement change
• Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• BA/BS in a relevant field or equivalent managerial experience in the Account/Business Relationship Management domain required.
• 5+ years of experience leading a fast-paced, results driven team for a SaaS or Product-Led Growth startup company preferred.
• 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
• Prior experience partnering and influencing customers and team members in developing their strategic direction
• Prior experience exercising and utilizing project management skills to identify and align strategies and new processes that will impact the customer experience. 
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to measure the impact of your work and develop new projects
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• A strong technical aptitude to help our customers succeed with the HighLevel software
• Experience working with and or ability to learn the use of various reporting tools to leverage data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results. 
• Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, Mac, etc
• Experience managing teams in different shifts is highly preferred

MyYogaTeacher is a well funded Silicon Valley startup with 2 headquarters; one in California, USA and another in Bangalore, India. We have a great marketplace product for Yoga where we connect incredible yoga teachers in India with clients around the world (right now, mostly in the US), for online 1-on-1 Yoga sessions. These sessions transform our client’s lives – getting them in great fitness, great health, and deep peace of mind.

Our office is fun! There are dinner outings and drinks, we play pictionary, sports play outings after work hours and open pantry for snacks. We take all expense paid company trips to Goa, Ooty and Chikmagalur to celebrate the success of our work.

We have a team of 60 people across various functions – Engineering, QA, Marketing, Customer Support, Design, Operations and Executive Leadership. We hire extremely skilled, smart, trustworthy, kind, supportive, and caring people. You will be working in a stimulating environment.

Being a seed funded company, there is a tremendous scope for growth for people joining at this stage. You could potentially catapult 5-10 years of your career by working in a team like our’s! You will be working closely with the executive leadership.

The CEO is Jitendra Gupta, and this is his 3rd business. His previous venture (Punchh) was acquired for $500 Million in 2021. He has hand picked everyone on the team and we expect MyYogaTeacher to do 10x better. 

Read more on our website - https://myyogateacher.com/aboutus

Onboarding & Support Specialist (Care Team)

Looking for a trail blazing Concierge Extraordinaire to join our team !!

Responsibilities:

-Respond to student questions and support queries via chat, email and voice during US hours and India hours.

-Follow up with students to ensure that they are successful using the service.

-Interface with engineering and product team to address support issues and drive product roadmap.

-Interface with teachers to address support queries for students and ensure that they have a personalized answer to their questions.

-Interface with teacher ops to ensure that all the reporting and roadmaps for students are delivered in a timely manner.

-Real-time support for teachers and students

Qualifications:

Professional Experience Summary

-Over two years of experience in a support role, providing exceptional assistance and fostering positive relationships with students.

Key Skills and Attributes:

-Supremely organized.

-Great listener.

-Great communication skills - both oral and written.

-A great deal of empathy and ability to feel students' frustration or challenges.

-Ability to follow a process with consistent follow-ups while handling setbacks.

-Comfortable with technology and data reporting etc.

-Collaborative in terms of working with other teams.

-Trainable - the ability to learn MI skills, listen etc.

-Able to adapt rapidly in a quickly changing environment.

-Track, measure and supply analytics for support.

-Troubleshoot and diagnose issues and create tickets using Zendesk or Slack and follow up.

-Understand the usage and features of zoom video conferencing software.

-Ability to go the extra distance for the students - double-check responses and make sure that the student problems are indeed solved.

-Should be able to work in the US time zone.

-Able to do small talk and should be a conversation starter.

-Added skill if understand asanas, Yoga.

Additional Requirements:

Student-centric: Ability to put student interest above everything else. Demonstrate respect for customers and ensure that customers get the best service possible.

Professional: Cares deeply about his/her profession and invests in professional growth.

Respect for the team: Respect everybody's right to have opinions. Affirms the positive in other people.

Risk-taking: Embrace challenges, try new approaches and be ok with all failures except a failure to learn.

Benefits:

-A competitive salary and benefits package that rewards your hard work.

-Opportunities for growth and advancement as you chart your own course in the tech universe.

We are seeking a dedicated and empathetic individual who is not only committed to student success but also thrives in a dynamic environment, equipped with strong communication and organizational skills. If you are passionate about providing exceptional support and making a positive impact, we invite you to apply and join our team.

Roles and Responsibilities:

• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Perform reference checks as need
• Facilitate the offer process by extending the offer and negotiating employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations

Requirements:

• Bachelor's Degree in Human Resources, Business Administration, or related field
• 2 years of recruiting experience preferred
• Ability to communicate effectively, both orally and in writing
• Demonstrated ability to establish effective and cooperative working relationships built on trust
• Excellent organizational and time management skills
• Comfortable making decisions independently
• Working knowledge of applicant tracking and HRIS systems
• Ability to manage a wide range of relationships with a variety of stakeholders
• Proficient in Microsoft Office
• Working knowledge of interview techniques and applicant screening methods
• Deep understanding of employment laws and regulations
• Familiar with a wide variety of sourcing avenues

Job Title : Business Development Associate

Location : Gurgaon

Working : Work from office (WFO )

Industry : Ed Tech

Functional Area : INSIDE SALES

Shift: Day Shift / Night Shift ( optional )

Roles & Responsibilities :

The sales Representative at Planetspark will be responsible for assisting and guiding the right offering/course to the consumers and getting them to purchase the right learning course.

Responsibilities:

● Understanding the offerings for the students and guiding them throughout the process to choose the right option for them

● Initiating phone conversations with parents who complete the demo classes for their kids.

● Intensely following up with the prospects and closing the sales within the sales cycle.

● Diligently communicating and priming the lead through channels like email, and calls.

● Ensuring accurate and proper record-keeping of call information in electronic and digital format.

● Achieving the monthly targets while completing all the input metrics targets,

Hiring Criteria

Training Period :- 21,428. ( Stipend +Incentive)

Salary Range : (CTC) - 6,50,400/-

Skill Required - Excellent Communication

Exp Required : 6Months -2 Years ( fresher also welcome)

Minimum Education : Graduation

2018,2019,2020,2021,2022,2023

Important Criteria -

Willing to work 5 days a week.

Willing to work in a Start-up (High Intensive learning and Rapid

Growing atmosphere)

Job Location – Gurgaon 

Job Description:-

• IT/Web/SEO/Software service sales experience in International Market, Ability to generate lead by own, send proposals, well versed communication with International Clients. Capable to gather inquiry through LinkedIn.
• Achieve their target at any cost.
• Required Candidate profile Must have Knowledge in Web development and Digital Marketing services and software sales. Generating business from new accounts and existing accounts.
• Excellent communication skills.
• Confident, presentable & smart candidates.