Company Overview
Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.
Qualifications
- At Least graduation, preferably in commerce from prominent institute
- 0-1 years of experience in customer support
Skills
- High level of empathy and aptitude to help and resolve problems for others.
- Learning ability to understand the software from the end user’s perspective.
- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.
- Knowledge of Malayalam & Telugu regional language is a must.
- Other desirable skills:
- Preferably a female candidate
- Expressive and good communication skills
- Good listener and empathetic disposition
- Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.
Roles & Responsibilities
Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.
Subodh Popalwar
Software Engineer, Memorres
About Bluesapling Technologies Pvt. Ltd.
Build your e-commerce website, sell on multiple marketplaces. Manage listings, Inventory, orders, shipments all from a single dashboard.
At Bluesapling, we are continously working on our mission "To make the world more productive" and "To make India more productive". We are growing fast and have come a long way in this journey, we encounter more challenges everyday and that is what excites us the most. There are no fixed rules at bluesapling except one, which is to keep on creating long lasting solutions for our customers.
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Software Engineer, Memorres