Company Overview
Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.
Qualifications
- At Least graduation, preferably in commerce from prominent institute
- 0-1 years of experience in customer support
Skills
- High level of empathy and aptitude to help and resolve problems for others.
- Learning ability to understand the software from the end user’s perspective.
- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.
- Knowledge of Malayalam & Telugu regional language is a must.
- Other desirable skills:
- Preferably a female candidate
- Expressive and good communication skills
- Good listener and empathetic disposition
- Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.
Roles & Responsibilities
Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.
Subodh Popalwar
Software Engineer, Memorres
About Bluesapling Technologies Pvt. Ltd.
Build your e-commerce website, sell on multiple marketplaces. Manage listings, Inventory, orders, shipments all from a single dashboard.
At Bluesapling, we are continously working on our mission "To make the world more productive" and "To make India more productive". We are growing fast and have come a long way in this journey, we encounter more challenges everyday and that is what excites us the most. There are no fixed rules at bluesapling except one, which is to keep on creating long lasting solutions for our customers.
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Responsibilities
Work with the development team in an agile environment to test new and existing features.
Design, write and execute test plans for new and existing product features.
Work as a liaison between Customer Support and Engineering Teams.
Ability to learn and understand complex systems and technical issues
Capability to troubleshoot and debug external and internal issues.
Designing, Developing, Maintaining, and updating the Test Automation Framework as per the need.
Plan and design effective and elegant QA processes and metrics to support a rapidly growing codebase and products.
Work with Customer support teams to answer engineering/product related questions, to reproduce customer issue, report bugs, verify bug fixes, etc.
Collaborate and work with our small knit engineering team in an Agile environment.
Skills and Experience
A minimum of 3+ years of technical experience in Quality Engineering.
Hands-on experience for Test Automation preferably using Javascript/Java and experience using tools that facilitate QA of large,
Experience using tools that facilitate QA of large-scale, high volume SaaS software deployments preferred.
Understanding / Testing of Microservices-based software.
Exposure to API testing using REST/SOAP
Test automation experience such as Selenium ,Cypress or any other framework.
Experience in Test Planning - Integration, Functional and Regression test cases from the requirements/stories
Knowledge / Experience with Cloud-based platforms and technologies – AWS/Azure/GCP
Hands-on testing experience with CI/CD deployments.
Experience / Understanding of Perf Tests
Experience / Understanding with Test and Code Coverage Tools and analysis.
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* Git
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* Test driven Development and familiarity with Mocha or Chai
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PythonTechnologies & Languages
- Azure
- Databricks
- SQL Sever
- ADF
- Snowflake
- Data Cleaning
- ETL
- Azure Devops
- Intermediate Python/Pyspark
- Intermediate SQL
- Beginners' knowledge/willingness to learn Spotfire
- Data Ingestion
- Familiarity with CI/CD or Agile
Must have:
- Azure – VM, Data Lake, Data Bricks, Data Factory, Azure DevOps
- Python/Spark (PySpark)
- SQL
Good to have:
- Docker
- Kubernetes
- Scala
He/she should have a good understanding in:
- How to build pipelines – ETL and Injection
- Data Warehousing
- Monitoring
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Must be able to write quality code and build secure, highly available systems.
Assemble large, complex data sets that meet functional / non-functional business requirements.
Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc with the guidance.
Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
Monitoring performance and advising any necessary infrastructure changes.
Defining data retention policies.
Implementing the ETL process and optimal data pipeline architecture
Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics.
Create design documents that describe the functionality, capacity, architecture, and process.
Develop, test, and implement data solutions based on finalized design documents.
Work with data and analytics experts to strive for greater functionality in our data systems.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres