Customer Success Executive

ABOUT US  

We are a fast-growing, excellence-oriented mutual fund distribution and fintech firm delivering exceptional solutions to domestic/NRI/retail and ultra-HNI clients. Cambridge Wealth is a respected brand in the wealth segment, having won awards from BSE and Mutual Fund houses. Learn more about us at www.cambridgewealth.in

JOB OVERVIEW  

Drive product excellence through data-backed decisions while ensuring efficient delivery and continuous improvement.

KEY RESPONSIBILITIES  

• Sprint & Timeline Management: Drive Agile sprints with clear milestones to prevent scope creep
• Process Optimization: Identify bottlenecks early and implement standardised workflows
• Market Research: Analyze competitive landscape and customer preferences to inform strategy
• Feature Development: Refine product features based on customer feedback and data analysis
• Performance Analysis: Create actionable dashboards tracking KPIs and user behavior metrics
• Risk Management: Proactively identify potential roadblocks and develop contingency plans
• User Testing: Conduct testing sessions and translate feedback into product improvements
• Documentation: Develop comprehensive specs and user stories for seamless implementation
• Cross-Team Coordination: Align stakeholders on priorities and deliverables throughout development

TECHNICAL REQUIREMENTS  

• Data Analysis: SQL proficiency for data extraction and manipulation
• Project Management: Expert in Agile methods and tracking tools
• Advanced Excel/Google/Zoho sheets: Expertise in pivot tables, VLOOKUP, and complex formulas
• Analytics Platforms: Experience with Mixpanel, Amplitude, or Google Analytics, Zoho Analytics
• Financial Knowledge: Understanding of mutual funds and fintech industry metrics

QUALIFICATIONS  

• 2+ years experience in product analysis or similar role
• Strong analytical skills with the ability to collect, analyse, and interpret data from various sources.
• Basic understanding of user experience (UX) principles and methodologies.
• Excellent verbal and written communication skills  for translating complex findings
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Eagerness to learn, take initiative, and contribute ideas to improve products and processes

READY TO SHAPE THE FUTURE OF FINTECH?  

Apply now to join our award-winning team

Our Hiring Process:

1. You Apply and answer a couple of quick questions [5 min]
2. Recruiter screening phone interview [30 min]
3. Online Technical assessment [60 min]
4. Technical interview [45 min]
5. Founder's interview [30 min]
6. We make you an offer and proceed for reference and BGV check

About Us:

MyOperator and Heyo are India’s leading conversational platforms empowering 40,000+ businesses with Call and WhatsApp-based engagement. We’re a product-led SaaS company scaling rapidly, and we’re looking for a skilled Software Developer to help build the next generation of scalable backend systems.

Role Overview:

We’re seeking a passionate Python Developer with strong experience in backend development and cloud infrastructure. This role involves building scalable microservices, integrating AI tools like LangChain/LLMs, and optimizing backend performance for high-growth B2B products.

Key Responsibilities:

• Develop robust backend services using Python, Django, and FastAPI
• Design and maintain scalable microservices architecture
• Integrate LangChain/LLMs into AI-powered features
• Write clean, tested, and maintainable code with pytest
• Manage and optimize databases (MySQL/Postgres)
• Deploy and monitor services on AWS
• Collaborate across teams to define APIs, data flows, and system architecture

Must-Have Skills:

• Python and Django
• MySQL or Postgres
• Microservices architecture
• AWS (EC2, RDS, Lambda, etc.)
• Unit testing using pytest
• LangChain or Large Language Models (LLM)
• Strong grasp of Data Structures & Algorithms
• AI coding assistant tools (e.g., Chat GPT & Gemini)

Good to Have:

• MongoDB or ElasticSearch
• Go or PHP
• FastAPI
• React, Bootstrap (basic frontend support)
• ETL pipelines, Jenkins, Terraform

Why Join Us?

• 100% Remote role with a collaborative team
• Work on AI-first, high-scale SaaS products
• Drive real impact in a fast-growing tech company
• Ownership and growth from day one

About Us:

Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

• Marketing Automation
• Sales CRM
• ERP for Procurement & Finance
• Channel Partner Management
• Vendor Management
• Customer & Broker Apps

We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.

Role Overview:

We are looking for a Customer Success Manager who will be the voice of our clients within Buildesk and ensure their success with our products.

Key Responsibilities:

Client Onboarding & Implementation

• Guide clients through product setup, configuration, and training.
• Collaborate with the implementation team to ensure smooth adoption of Buildesk solutions.

Customer Relationship Management

• Build long-term relationships with clients, acting as their trusted advisor.
• Understand client workflows in sales, marketing, procurement, and finance to help them maximize value.

Account Growth & Retention

• Identify upsell and cross-sell opportunities within accounts.
• Drive renewals and maintain a high customer retention rate.

Support & Issue Resolution

• Act as the first escalation point for client concerns.
• Work closely with the product and support teams to resolve issues quickly.

Insights & Reporting

• Gather client feedback and share insights with product and leadership teams.
• Maintain regular reporting on account health, usage, and client satisfaction.

Key Requirements:

• 2–5 years of experience in Customer Success, Account Management, or Client Servicing (SaaS/ERP/CRM domain preferred).
• Strong understanding of B2B SaaS and enterprise workflows.
• Excellent communication, presentation, and relationship-building skills.
• Problem-solving mindset with the ability to manage multiple clients simultaneously.

Proficiency in tools like CRM software, MS Excel, and reporting dashboards.

If you are interested, kindly fill out the following form so that we can evaluate your profile:

https://zrec.in/CrFXw?source=CareerSite

A modern work platform means a single source of truth for your desk and deskless employees alike, where everything they need is organized and easy to find.

MangoApps was designed to unify your employee experience by combining intranet, communication, collaboration, and training into one intuitive, mobile-accessible workspace.

We are looking for a highly capable machine learning engineer to optimize our machine learning systems. You will be evaluating existing machine learning (ML) processes, performing statistical analysis to resolve data set problems, and enhancing the accuracy of our AI software's predictive automation capabilities.

To ensure success as a machine learning engineer, you should demonstrate solid data science knowledge and experience in a related ML role. A machine learning engineer will be someone whose expertise translates into the enhanced performance of predictive automation software.

AI/ML Engineer Responsibilities

• Designing machine learning systems and self-running artificial intelligence (AI) software to automate predictive models.
• Transforming data science prototypes and applying appropriate ML algorithms and tools.
• Ensuring that algorithms generate accurate user recommendations.
• Turning unstructured data into useful information by auto-tagging images and text-to-speech conversions.
• Solving complex problems with multi-layered data sets, as well as optimizing existing machine learning libraries and frameworks.
• Developing ML algorithms to huge volumes of historical data to make predictions.
• Running tests, performing statistical analysis, and interpreting test results.
• Documenting machine learning processes.
• Keeping abreast of developments in machine learning.
• 
  

AI/ML Engineer Requirements

• Bachelor's degree in computer science, data science, mathematics, or a related field with at least 5+yrs of experience as an AI/ML Engineer
• Advanced proficiency with Python and FastAPI framework along with good exposure to libraries like scikit-learn, Pandas, NumPy etc..
• Experience in working on ChatGPT, LangChain (Must), Large Language Models (Good to have) & Knowledge Graphs
• Extensive knowledge of ML frameworks, libraries, data structures, data modelling, and software architecture.
• In-depth knowledge of mathematics, statistics, and algorithms.
• Superb analytical and problem-solving abilities.
• Great communication and collaboration skills.

Skills: fastapi,python,large language models,large language model,pandas,artificial intelligence,mathematics,machine learning,knowledge graphs,flask,python for data analysis,scikit-learn,langchain,algorithms,data science,chatgpt,numpy,statistics

Why work with us

1. We take delight in what we do, and it shows in the products we offer and ratings of our products by leading industry analysts like IDC, Forrester and Gartner OR independent sites like Capterra.
2. Be part of the team that has a great product-market fit, solving some of the most relevant communication and collaboration challenges faced by big and small organizations across the globe.
3. MangoApps is highly collaborative place and careers at MangoApps come with a lot of growth and learning opportunities. If you’re looking to make an impact, MangoApps is the place for you.
4. We focus on getting things done and know how to have fun while we do them. We have a team that brings creativity, energy, and excellence to every engagement.
5. A workplace that was listed as one of the top 51 Dream Companies to work for by World HRD Congress in 2019.
6. As a group, we are flat and treat everyone the same.

Benefits

We are a young organization and growing fast. Along with the fantastic workplace culture that helps you meet your career aspirations; we provide some comprehensive benefits.

1.     Comprehensive Health Insurance for Family (Including Parents) with no riders attached.

2.     Accident Insurance for each employee.

3.     Sponsored Trainings, Courses and Nano Degrees.

About You

·       Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.

·       Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.

·       Entrepreneurial: You thrive in a fast-paced, changing environment and you’re excited by the chance to play a large role.

·       Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.

·       Thrive in a start-up mentality with a “whatever it takes” attitude.

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

We are looking for Sr Executive-HR for a security industry

Important-

Candidates must have good experience in Spine-HR.

Candidate must have experience of working in manufacturing plant.

Candidate who can join in 20/30 days or immediate preferred.

 A candidate with at least 8+ years of experience of working as a HR Generalist. 

 Expertise in payroll processing and Statutory compliances

Candidates with experience in SPINE is preferred

Must be good with MS Office (Excel and PowerPoint)

 Strong communication skills, quick learner, a strong team player, must be good in handling pressure, be ready to take over new responsibilities as and when required to do so.

To apply please send me your updated resume on

We are looking out for Sr. PHP developers to join us at Intricare Technologies.

Your primary focus will be the development of all server-side logic using PHP Frameworks. You will be a part of a full-stack development team that is responsible for all aspects of the ongoing software development.

Responsibilities and Duties
> We are looking for an enthusiastic, diligent Senior PHP Developer
> Good communication skills and dedication to work
> Hands-on experience with any PHP Frameworks {such as Laravel or Yii 2.0 or Codeigniter)
> Excellent problem-solving skills and a positive attitude.
> Should be excited about working with the company in a dynamic work environment.

> Care a lot about product and user experience and take responsibility for thinking like a user. 

> Be comfortable in a fast-paced environment

> Build a great culture, product, and business

Bonus points if you: 

- Experience with rest API & microservices

- Experience with AWS Services

- Have worked with Vue.js in past

Kindly visit our website:- www.intricaretech.com

Hello,

Greetings for the day !!!

We are hiring "Technical Support L2 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Technical Support L2 - AD & Exchange

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri