Customer Success Executive

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

· Strategy & Architecture: Collaborate with stakeholders to define end-to-end migration strategies, including data mapping, transformation, and validation rules.

· Technical Execution: Utilize tools like SQL DB, CSV2TCXML, IPS Upload, and ETL tools to migrate CAD and metadata.

· Customization: Develop custom migration solutions using BMIDE (Business Modeler IDE), ITK (Integration Toolkit), and SOA (Service Oriented Architecture).

· Project Leadership: Break down projects into manageable work packages, leading both onsite and offshore teams.

· Validation & Quality: Perform validation checks to ensure data integrity and accuracy post-migration.

· Integration Support: Manage CAD integrations (NX, Inventor, Creo) and PLM integrations (T4S, T4O, T4EA).

Job description

About the Company

Alyke, recognized as India's first friendship app, is revolutionizing how people connect and build lasting friendships. With over 1 million users, we stand out for our innovative matching algorithm that connects people based on shared interests and proximity. Join a passionate team dedicated to reshaping the landscape of social connections while working on exciting, user-centric projects.

Role Overview:

We are seeking a highly skilled and experienced Senior Mobile Application Developer to lead the development of cutting-edge mobile applications using React Native. The ideal candidate will have a deep understanding of cross-platform development, UI/UX design, and advanced integrations such as CleverTap, Firebase, Firestore Chat, Sentry, Adapty, and in-app purchases. You will play a key role in ensuring the security, scalability, and performance of our applications while collaborating with cross-functional teams to deliver world-class mobile experiences.

Application Development:

• Design, develop, and maintain high-quality mobile applications using React Native for both iOS and Android platforms.
• Ensure cross-platform compatibility, responsiveness, and optimal performance across devices.

Integrations:

• Implement and manage integrations with third-party services such as:
• CleverTap for user engagement and analytics.
• Firebase (Firestore, Realtime Database, Cloud Messaging, Dynamic Links) for backend services.
• Firestore Chat for real-time messaging features.
• Sentry for error tracking and monitoring.
• Adapty for subscription management and in-app purchases.
• Ensure seamless integration of in-app purchases and subscription workflows.

CI/CD Pipeline Management:

• Set up and maintain CI/CD pipelines using Bitrise and Fastlane for automated builds, testing, and deployments.
• Automate the release process to the App Store and Google Play Store, ensuring compliance with platform-specific guidelines.
• Manage code signing, versioning, and release notes as part of the deployment process.

UI/UX Implementation:

• Collaborate with designers to translate UI/UX designs into functional, intuitive, and visually appealing interfaces.
• Implement smooth animations and transitions to enhance user experience.

State Management and Architecture:

• Implement robust state management solutions using libraries like Redux, MobX, or Context API.
• Follow best practices for application architecture and code organization.

Security Best Practices:

• Implement security best practices to protect user data and application integrity.
• Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
• Secure API communications, authentication, and authorization mechanisms.

Performance Optimization:

• Identify and resolve performance bottlenecks to ensure smooth and responsive applications.
• Optimize applications for speed, scalability, and resource efficiency.

Collaboration and Leadership:

• Work closely with backend developers, designers, and product managers to deliver high-quality features.
• Mentor junior developers and provide technical guidance to the team.
• Stay updated with the latest trends and technologies in mobile development.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in mobile application development, with at least 3+ years of hands-on experience in React Native.
• Proven experience with CleverTap, Firebase, Firestore Chat, Sentry, Adapty, and in-app purchases.
• Hands-on experience setting up and managing CI/CD pipelines using Bitrise and Fastlane for automated deployments.
• Strong portfolio showcasing mobile applications developed and deployed to the App Store and Google Play Store.
• Experience with native mobile development (iOS/Android) is a plus.
• Familiarity with agile methodologies and project management tools (e.g., Jira, Trello).

Technical Skills:

• Proficiency in JavaScript/TypeScript and React Native.
• Experience with state management libraries like Redux or MobX.
• Strong understanding of RESTful APIs and GraphQL.
• Expertise in Bitrise and Fastlane for CI/CD automation.
• Knowledge of security best practices for mobile applications.

Soft Skills:

• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced, team-oriented environment.

Why Join Us?

• Impactful Work: Lead the development of innovative mobile applications used by a global audience.
• Cutting-Edge Technology: Work with the latest tools and technologies in mobile development.
• Collaborative Environment: Be part of a supportive and innovative team that values creativity and professional growth.
• Competitive Compensation: Enjoy a competitive salary, comprehensive benefits, and opportunities for career advancement.

Bonus:

• Familiarity with testing frameworks for mobile apps.
• Experience working in fast-paced startup environments.

Technical Skills Required

• Expert with BSPs and use of Peripheral Device Drivers, on Android and Linux Operating Systems

• Expert with device boot for speed and absolute reliability on headless devices
• Expert allocation/efficient use of operating infrastructure: memory, CPU, I/O, and serial communications
• Expert full stack application development on Android and Linux Operating systems:
• Java, Kotlin, JS, C/C++, ---- a plus to have Python
• Expert use of various build and debug tools for Android and other Operating Systems
• Skilled at architecture and implementation of custom algorithms and rules engines using onboard sensors for industrial applications: ex: fall detect, collision avoidance, man down, alerts
• Skilled with battery life optimizations
• Skilled with implementation of user interfaces for devices based on requirements 
• Skilled with Sensor Integration in Android or other OS framework (Linux, RTOS)
• Skilled with device configuration management
• Experience to integrate and tune camera and audio subsystems for VOIP and Video calling
• Able to port and integrate from/to one chipset to another
• Able to support device software across product life cycle
• Understanding of enterprise grade application requirements, networking and network security
• Experience with application/device diagnostics and self-healing configurations for enterprise grade solutions
• Experience with secure over the air software/firmware upgrades, device configuration and management from network server
• Experience with design and support for factory provisioning and test

Hi,

Greeting from Acess Meditech Pvt Ltd. is into providing of business process outsourcing services for Insurance industry.

Job Title:SQL server (DBA)(2008,2012,2016) versions

Experience:  3-4 Yrs Min

Location: Hyderabad

Qualification :Any Degree.

Job Responsibility

SQL Server DBA will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, to ensure the availability and consistent performance of our corporate applications. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.

Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools

Experience with backups, restores and recovery models

Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server

Experience working with Windows server, including Active Directory

Ability to organize and plan work independently

Perform scheduled maintenance and support release deployment activities after hours.

Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.

Ordertrainings.com is looking for a passionate professional to join our core team. Someone who loves Talent Development field and is keen to get their hands dirty in solving age-old problems in the sector and redefine the way organizations approach Learning and Development.

We are constantly evolving the Platform in terms of Data, Process, Workflows to move all our customers to the fully self-service Platform.

You will be part of our Training Management team and help solve customer issues on the Platform. This involves but is not limited to meeting customers, understanding their requirements, challenges they are facing on the Platform and with the recommended solution, working with internal stakeholders to propose the right solution etc. 

While your key responsibility will be managing training operations end-to-end (from booking to delivery) being a start-up it is tough to draw a boundary. We need someone who can empathize with the start-up work culture and nature.

Roles and Responsibilities:

> Meeting Customers for feedback, presenting the product, understanding their need etc.

> Resolving Trainer and Customer Issues

> Finding Right trainers/training partners

> Looking after Training Operations - before and after booking

> Defining and Executing Account Specific Marketing Initiatives

> Provide Feedback to the Product Team on Customer issues, behavior and Platform Usages

Skills and Qualifications:

 > Passion for Start-up 

 > Ability and Will to Lead, take initiatives, solve people issues 

 > MBA or equivalent Degree (but not necessarily)

 > At least 2 years of industry experience, Ideally 4-6 years 

 > At least 1 year of domain experience - working in the Learning and Development Sector [HR, Training Management, Talent Development or Learning and Organizational Development background] 

 > Strong Communication Skills

 > B2B Customer Handling experience is a must

 > Working Knowledge (beyond basics) of MS Word and Excel

• Hands-on experience with various Microsoft technologies like .Net, ASP.Net, WCF, Web API, MVC SharePoint and/or Azure.
• Effective project and work-stream management.
• Strong understanding of Agile methodology and processes.
• Managing, mentoring and developing individuals into strong leads.
• Managing project effectively by defining milestones and schedules.
• Critically evaluating information gathered from multiple sources and reconciling conflicts.
• Interacting effectively with both technical and non-technical members on the team.
• Managing risks related to people, technology and processes.
• Ensuring adherence to standards and best practices.

Desired Profile:

• Minimum 10+ years of experience of shipping high quality software.
• Minimum 2 years’ experience of people management with proven track record of building and growing strong teams.
• Strong technical skills with computer science background or equivalent experience.
• Quick learner, ability to multi-task and work under pressure, and work with geographically distributed teams.
• Ability to influence management through presentations, written and verbal communication.
• Great leadership skills to work effectively with.
• Preferred candidates with valid US B1 visa and available to travel onsite at a very short notice.