Customer Success Executive

Role: We are looking for a data-driven Growth Hacker with a proven track record of scaling B2C apps globally. The ideal candidate has experience in zero-cost growth hacking strategies and can demonstrate measurable success in user acquisition, retention, and revenue generation.

Key Responsibilities:

1. Propose & Execute Zero-Cost Growth Hacks: Identify and implement creative, scalable strategies to drive user growth without paid marketing.
2. Funnel Optimization: Design and optimize user acquisition funnels for maximum conversion.
3. Performance Tracking: Define key metrics (e.g., CAC, LTV, retention, virality) and track performance rigorously.
4. Experimentation: Rapidly test hypotheses, analyze results, and iterate for growth.
5. Cross-Channel Strategy: Leverage organic channels (SEO, viral loops, referrals, partnerships, PR, etc.) to drive scalable growth.

Valuebound is a technology services firm trusted by enterprises and high-growth startups to solve complex digital challenges. We specialize in Digital Transformation, CMS platforms, and AI/ML-led innovation. Our clients include Fortune 500 companies and global organizations across sectors like BFSI, Media, Healthcare, and Manufacturing.

We are seeking a dynamic and results-driven Sales Growth Strategist to join our team. The ideal candidate will possess a solution-oriented mindset, a holistic approach to problem-solving, and a proven track record as a go-getter. This role will focus on understanding business needs, developing effective selling strategies, and driving revenue growth through innovative solutions.

Key Responsibilities:

• Understand Business Needs: Collaborate with stakeholders to identify and analyze business needs, ensuring alignment with overall company objectives.
• Lead Generation to Conversion: Identify potential leads, nurture relationships, and convert them into long-term clients.
• Client Relationship Management: Build and maintain strong relationships, ensuring a deep understanding of the client's business needs and delivering relevant solutions.
• Solution Crafting: Analyze client requirements and work with internal teams to design solutions that the client will buy into, demonstrating the value proposition effectively.
• Sales Strategy: Develop and execute a strategic plan to meet sales targets, including upselling and cross-selling opportunities.
• Develop Selling Strategies: Create and implement effective sales strategies that enhance customer engagement and drive growth.
• Cross-Selling and Upselling: Identify opportunities for cross-selling and upselling to maximize revenue potential from existing customers.
• Market Forecasting: Conduct market research and analysis to inform sales strategies and anticipate market trends.
• Performance Tracking: Monitor sales performance and adjust strategies as needed to achieve targets.

Qualifications:

• Proven experience in sales, with a focus on growth strategies and business development.
• Strong solution-oriented mindset with a holistic approach to problem-solving.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Quick learner with the ability to adapt to changing market conditions.
• Experience in a startup environment is a plus.
• Strong analytical skills to assess market trends and performance metrics.

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Job Summary:

We are seeking a skilled DevOps Engineer to join our dynamic team. The ideal candidate will be responsible for managing, maintaining, and troubleshooting Rancher clusters, with a strong emphasis on Kubernetes operations. This role requires expertise in automation through shell scripting and proficiency in configuration management tools like Puppet and Ansible. Candidates should be highly self-motivated, capable of working on a rotating schedule, and committed to owning tasks through to delivery.

Key Responsibilities:

• Set up, operate, and maintain Rancher and Kubernetes (K8s) clusters, including on bare-metal environments.
• Perform upgrades and manage the lifecycle of Rancher clusters.
• Troubleshoot and resolve Rancher cluster issues efficiently.
• Write, maintain, and optimize shell scripts to automate Kubernetes-related tasks.
• Work collaboratively with the team to implement best practices for system automation and orchestration.
• Utilize configuration management tools like Puppet and Ansible (preferred but not mandatory).
• Participate in a rotating schedule, with the ability to work until 1 AM as required.
• Take ownership of tasks, ensuring timely delivery with high-quality standards.

Key Requirements:

• Strong expertise in Rancher and Kubernetes operations and maintenance.
• Experience in setting up and managing Kubernetes clusters on bare-metal systems is highly desirable.
• Proficiency in shell scripting for task automation.
• Familiarity with configuration management tools like Puppet and Ansible (good to have).
• Strong troubleshooting skills for Kubernetes and Rancher environments.
• Ability to work effectively in a rotating schedule and flexible hours.
• Strong ownership mindset and accountability for deliverables.

🚀 Were Hiring: Staff Engineer – Computer Vision & Machine Learning 🚀

📍 Location: Gurugram

💼 Experience: 7-10 Years

About the Role

We are seeking a passionate Computer Vision and Machine Learning expert to develop advanced solutions in medical imaging. If you’re excited about challenges like image segmentation, object detection, and 3D reconstruction, let’s connect!

Mandatory Technical Skills:

✅ Programming Languages: Proficiency in C++, Python, and C#.

✅ Computer Vision Expertise: Experience with OpenCV for tasks such as:

• Image Segmentation
• Object Detection
• Pattern Recognition
• 3D Reconstruction
• ✅ ML/DL Frameworks: Proficiency in TensorFlow, PyTorch; hands-on experience with models like YOLO, U-Net, ResNet, VGG.
• ✅ Image Processing: Strong understanding of:
• Color-space transformations
• Histogram/Contrast enhancement
• Morphology and frequency domain filtering
• ✅ Medical Imaging Knowledge: Familiarity with modalities like CT, MRI, Ultrasound.
• ✅ Algorithms & Data Structures: Solid problem-solving, optimization, and analytical skills.

Additional Preferred Skills:

🔹 Advanced C++ (STL, multithreading, design patterns).

🔹 Python libraries: Numpy, Pandas, Scikit-learn.

🔹 Knowledge of tools like VTK, ITK, or MITK.

🔹 Understanding of healthcare regulations (e.g., FDA, CE).

Why This Role?

You’ll build cutting-edge Computer Vision and Machine Learning solutions for healthcare, making a meaningful impact on lives.

The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This Candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and able to monitor the company's social media presence.

Responsibilities-

• As a key stakeholder, actively contribute to the devising of the overall company’s digital strategy and steer best practices
• Should have indepth experience into Social and google paid ads
• Explore the utilization of market-leading, multi-channel paid/ un-paid communication developments and technologies to keep all our audiences engaged, and connected
• Devise strategies to drive brand campaigns & online traffic/followers to the website and social media pages.
• Able to Manage and develop core digital marketing team – SEO, Content writer, social media executive, etc
• Great experience in using Marketing automation tools for tracking productivity of marketing activities & the team KPIs
• Having an in-depth idea of how to drive Marketing operations with automation like lead management, CRM, mail automation, what's app automation etc

Qualifications-

• Bachelor's/ Master's degree in marketing or related field
• Excellent understanding of digital marketing concepts
• Experience with business to customer social media and content generation
• strong creative and analytical skills

Interested Candidates can apply for the same

Daily and monthly responsibilities

• Review and coordinate with business application teams on data delivery requirements.
• Develop estimation and proposed delivery schedules in coordination with development team.
• Develop sourcing and data delivery designs.
• Review data model, metadata and delivery criteria for solution.
• Review and coordinate with team on test criteria and performance of testing.
• Contribute to the design, development and completion of project deliverables.
• Complete in-depth data analysis and contribution to strategic efforts
• Complete understanding of how we manage data with focus on improvement of how data is sourced and managed across multiple business areas.

Basic Qualifications

• Bachelor’s degree.
• 5+ years of data analysis working with business data initiatives.
• Knowledge of Structured Query Language (SQL) and use in data access and analysis.
• Proficient in data management including data analytical capability.
• Excellent verbal and written communications also high attention to detail.
• Experience with Python.
• Presentation skills in demonstrating system design and data analysis solutions.

Requirement :

• Good knowledge of Java and Spring F/W (Spring Boot, Spring Security, Spring ORM, Spring Rest, Spring Cloud)
• Good knowledge of relational database design and query via both SQL and ORM (hibernate, spring data)
• Good knowledge of ElasticSearch or other document-oriented database
• Good knowledge of Microservice architecture, including REST API design
• Good knowledge of asynchronous data pipelines using Kafka or AWS SNS/SQS or similar modern messaging framework
• Good knowledge of AWS or other public cloud environment
• Hands-on experience with Redis Cache, Memcache or Ehcache
• Good knowledge of domain-driven design is a huge plus
• Web services & API standards (REST/OAuth/JSON)

Required Skills:

• .NET Core 
• C#
• Web API
• Aware of Microservice concepts
• MongoDB 
• Excellent communication
  
  

Docker, Kubernetes, and Linux knowledge is desirable. Having worked in a product development environment is desirable. Having worked in the finance and banking domain is desirable.