Company Overview
Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.
Qualifications
- At Least graduation, preferably in commerce from prominent institute
- 0-1 years of experience in customer support
Skills
- High level of empathy and aptitude to help and resolve problems for others.
- Learning ability to understand the software from the end user’s perspective.
- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.
- Knowledge of Malayalam & Telugu regional language is a must.
- Other desirable skills:
- Preferably a female candidate
- Expressive and good communication skills
- Good listener and empathetic disposition
- Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.
Roles & Responsibilities
Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.
Subodh Popalwar
Software Engineer, Memorres
About Bluesapling Technologies Pvt. Ltd.
Build your e-commerce website, sell on multiple marketplaces. Manage listings, Inventory, orders, shipments all from a single dashboard.
At Bluesapling, we are continously working on our mission "To make the world more productive" and "To make India more productive". We are growing fast and have come a long way in this journey, we encounter more challenges everyday and that is what excites us the most. There are no fixed rules at bluesapling except one, which is to keep on creating long lasting solutions for our customers.
Similar jobs
1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5.Providing complete information about the product to the customer.
6.Solving all product or service related issues of the customers.
7.Keeping a proper record of the customers.
8.Maintaining and updating the information of the customers regularly.
9.Maintaining a pleasant working environment for your team.
10.Creating policies and procedures.
11.Conducting quality assurance surveys with customers and providing feedback to the staff.
Hi Folks!!
Currently we are hiring for Network Engineer for Top MNC
Roles and Responsibilities:
· Providing support to the Enterprise level clients in configuration of the Wireless LAN Controllers, Access Points and CPPM server
· Troubleshooting all kind of network and user connectivity issues post deployment
· Fault localization and restoration of service over remote session
· Handling POC cases and escalation tickets as well
· Making configuration changes as per customer’s requirement and wireless environment
· Co-ordinate with multi-vendors engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, Port security and VLAN Mobility
· Co-ordinate with L3 Engineers to resolve critical issues
· Effectively handle network outage issues and resolve them in a timely manner
· Configuring Authentication and encryption in wireless networks with Clear pass
· Working with AAA configuration, including AD, LDAP, RADIUS for Windows and MAC OS X platform
· Reviewing the WLAN configuration of customers and identifying any configuration mistakes that could cause potential issues
· Recreating/simulating the customer’s issues in the local lab to verify the issue and provide an effective resolution
· Providing network support for client’s wired and wireless networks via remote management and telephone
· Conduct technical discussion with level 1 engineers on weekly basis
Required Skills:
· CCNA certified with Wireless Knowledge
· Basic Knowledge on any of Aruba Clear Pass, FortiNAC, Cisco ISE NAC solution
· Basic implementation skills on Aruba Clear Pass for Wired, Wireless and Guest NAC solution.
· Must have experience in configuring switches, routers.
· Must provide technical support for the team & projects during escalation.
· Good understanding of dot1x, mac authentication and solution for BYOD
· Capable to prepare HLD (high level design) and LLD (low level design) for new requirements.
Country : Usa
Work profie : calling to usa customer for providing them logistic & transportation solution.
Location : Thaltej, Ahmedabad
Salary budget : 23000 to 27000
Skills : Good communication in english language
Shift time : 5.30 pm to 2.30 am
Product : logistic
Education : ssc
Gender : male
Interview type : personal
Job Type: Full-time
Salary: ₹15,000.00 - ₹27,000.00 per month
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Graduation is a must
Candidate should be fluent in speaking English and Hindi
Good communication skills
male or female candidates can apply
immediate joiners only
Job Description
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
Requirements
- Graduates from CS/IT/MCA/EC/EE stream with no backlogs (10th, 12th and graduation above 65%)
- Candidate should be aware with Software Development Life Cycle and
- Participating as team member in all phases of software development life cycle including the analysis and design of system
- Candidate Should have Effective Problem-Solving skills with excellent communication skills
- Exceptional analytical and conceptual thinking skills
- Advanced technical skills and Excellent documentation skills
- Good Knowledge about creating detailed reports and giving presentations
- Competency in Microsoft applications including Word, Excel, and PowerPoint
- Excellent planning, organizational, and time management skills
Responsibilities:
- Responsible for on call support for our software system to customers
- Responsible for End user training of our software products
- Responsible to implement software system to the end user/customer end
- Responsible for business requirement gathering and preparations of BRD FRD documents according to business needs
- Responsible for data management of software system for implementation purpose
Title: Technical Support L3 - Partner Engagement
Department
Service Delivery India - Professional Services - Dedicated Tech - Dedicated Tech
Location: Mumbai
Good To Have Skills
Must Have Skills
Communication Skills, Customer Service, Teamwork (Written and verbal communication should be great)
Experience Level
5 - 7 Years (Min 3 yrs)
Continuous night shifts
Excellent Comm skills.
Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)
Rounds of interview:
Recruiter screening
Technical round 1
Manager Round
HR Discussion
Roles:
Administration and maintenance of Virtualization (VMware, Hyper-V)
Administration and maintenance of O365 email service, ADFS, and AD-Connect.
Administration and maintenance of Azure AD services.
Active Directory maintenance & management, clean-up.
Administration and maintenance of DNS, DHCP.
Administration and maintenance of different Backup Solutions.
Responsible for Business continuity and Disaster Recovery Planning.
Antivirus and Patch Management on Multiple Networks. Basic Networking.
support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.
Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives , backup failure troubleshooting, basic firewall troubleshooting ,
External Skills And Expertise
Fluent English speaker - written and verbal communication skills - Mandatory.
Service-oriented a team player and self-motivated.
Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.
High attention to detail, with the ability and passion to troubleshoot complex problems.
- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers
Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.
Salary:
- Fresher : 15K IN HAND , CTC-17K
- Experienced: Hike 15-25%
Facility :
- Pick and drop
- Rotational Shifts
- Rotational offs
- Bank Holidays offs
Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives.
Duties and Responsibilities
- develop a sales strategy to achieve organizational sales goals and revenues
- set individual sales targets with the sales team
- delegate responsibility for customer accounts to sales personnel
- co-ordinate sales action plans for individual salespeople
- oversee the activities and performance of the sales team
- ensure sales team have the necessary resources to perform properly
- monitor the achievement of sales objectives by the sales team
- liaise with other company functions to ensure achievement of sales objectives
- evaluate the performance of sales staff
- provide feedback, support, and coaching to the sales team
- plan and direct sales team training
- assist with the development of sales presentations and proposals
- develop online sales platforms
- co-ordinate and monitor online sales activity
- investigate lost sales and customer accounts
- track, collate and interpret sales figures
- forecast annual, quarterly and monthly sales revenue
- generate timely sales reports
- develop pricing schedules and rates
- formulate sales policies and procedures
- help prepare budgets
- control expenses and monitor budgets
- maintain inventory control
- conduct market research and competitor and customer analysis
- analyze data to identify sales opportunities
- develop promotional ideas and material
- attend trade meetings and industry conventions
- cultivate effective business relationships with executive decision-makers in key accounts
Education and Experience
- business degree or related professional qualification
- experience in all aspects of planning and implementing sales strategy
- technical sales skills
- proven experience in customer relationship management
- knowledge of market research
- experience in managing and directing a sales team
- relevant product and industry knowledge
- solid understanding of digital sales platforms
- experience with relevant software applications
Key Competencies and Skills
- excellent written and verbal communication skills
- organization and planning
- problem analysis and problem-solving
- information management
- team-leadership
- formal presentation skills
- persuasiveness
- adaptability
- innovation
- judgment
- decision-making
- stress tolerance
Job Type: Full-time
Follow CutshortSubodh Popalwar
Software Engineer, Memorres