Digital Marketing Executive(Female)

Service management office lead (F/M)

Summary of the role

The SMO Lead is responsible for establishing, leading, and continuously maturing the Service Management Office (SMO) as a core governance and performance function within IT. The role ensures that IT services are consistent, predictable, and measurable, and that they effectively support business needs. This is achieved through strong service governance, performance management, and a structured Continual Service Improvement (CSI) approach. The SMO Lead reports to the SLS DWP Operations Director.

The SMO Lead acts as a key partner for senior business stakeholders (SLS IT Director and Operation teams), providing transparency on operational performance, identifying improvement opportunities across service domains, and ensuring that improvement initiatives deliver measurable and sustainable benefits.

KEY METRICS OF THE ENVIRONMENT

•User population: 85,000

•Number of incidents /years: 170,000

•Service requests /year: 350,000

•Countries covered: Global deployment

Key Objectives & KPIs

•Establish and lead a best practice SMO operating model aligned with IT and business strategy to maintain and improve service quality, efficiency and effectiveness.

•Define and drive SMO OKRs to support service stability, performance, and transparency

•Strengthen alignment between IT operations and business stakeholders

•Ensure consistent service governance and reporting across service lines

•Drive measurable improvements through a structured CSI framework

•Achievement rate of SMO OKRs

•Number and impact of CSI initiatives delivered

•Benefits realization rate of improvement initiatives

•Reduction of recurring operational issues

•SLA and OLA achievement trends

•Stakeholder satisfaction

KEY RESPONSIBILITIES

• 2026: Transfer from the existing external SMO structure to an internal one and optimize the service

• Lead the service management Office:

oDefine and maintain the SMO vision, scope, and operating model

oLead and represent the SMO across IT and business forums, Drive alignment with stakeholders

oManage/Mentor a team of Major Incident Coordinators and Continual Service Improvement Analysts, set priorities, and foster a culture of service excellence and continuous improvement

• Define the Service Management Framework and processes:

oImplement and maintain ITIL processes such as incident, problem, change, request, and service level management.

oDevelop standard processes, templates, tools, and governance mechanisms for consistent service delivery

• Service performance, SLAs, and reporting:

oDefine SMO OKRs and ensure tracking and reporting

oMonitor service performance and capacity, analyze KPIs, identify trends and root causes, and drive corrective and preventive actions

• Stakeholder management and communication

oPartner with senior leaders and service owners to align service strategies with business needs and influence priorities and investments

oMaintain effective relationships with internal teams, external suppliers, and customers, providing clear communication and regular service reviews.

• Continuous improvement and service design

oLook for opportunities for continuous service improvement, automation, and productivity lever. Track the benefits realization of improvement projects

oOwn and manage the CSI register and prioritization of initiatives

• Risk, compliance, and governance

oIdentify and manage risks related to service delivery, define contingency plans, and support business continuity.

oEnsure compliance with policies, standards, and relevant regulations in service management practices.

• Own and lead Service Domain Review meetings (Weekly/Monthly), ensure consistent governance cadence and reporting

• Act as an escalation point for major service governance issues

• Work closely with Service Now Tooling team that build and operate the platform.

PROFILE

Academic background & Experience

•Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. A Master’s degree in IT Management, Information Systems, or Business Administration is considered an asset.

•10–15 years of experience in IT operations, IT service management, or IT governance roles, with demonstrated progression into senior or lead positions. Creation of a successful SMO structure would be a +

•Fluency in English (written and spoken) required; additional languages are a plus.

•Experience working in international or cross-cultural teams is highly valued.

•Proven experience leading cross-functional initiatives and governance activities in environments without direct hierarchical authority.

•Strong applied knowledge of ITIL-based service management practices, including Incident, Problem, Change, Service Level, and Continual Service Improvement processes. Demonstrated ability to apply ITIL concepts pragmatically in operational environments, focusing on outcomes rather than theory.

•Experience with service performance analytics, KPI/SLA reporting, and data-driven decision-making.

•Experience with service management tooling (Service Now is a plus) and automation of service workflows

•Preferred Certifications:

oITIL® 4 Managing Professional or equivalent.

oAdditional certifications such as ITIL® Strategic Leader, COBIT, PMP, or SIAM are considered an advantage.

Behavioral Capabilities

• Leadership:

•Demonstrates authority, accountability, and credibility while maintaining a collaborative and inclusive leadership style.

•Proven leadership and people-management skills, including mentoring and building high-performing teams

• Decision Making:

•Able to make structured, informed decisions under pressure and in ambiguous situations.

• Resilience:

•Demonstrates resilience, composure, and professionalism in high-pressure or crisis situations.

• Integrity:

•Acts with integrity, transparency, and fairness, reinforcing trust across teams and stakeholders.

Skills

Skill Area

Description Technical Expertise (Foundations)

Solid understanding of IT operational domains and service support environments, enabling effective dialogue with technical teams.

Governance & Operating Models

Experience designing, implementing, or evolving IT service governance frameworks, operating models, and service review structures.

Performance & KPI Management

Strong experience defining KPIs and OKRs, analyzing service performance, and tracking benefits realization of improvement initiatives.

Data-Driven Decision Making

Ability to interpret operational data, dashboards, and trends to support decision-making and prioritization. International & Multicultural

Experience

Experience working in international and multicultural environments, with the ability to adapt communication and governance approaches across regions and cultures.

Stakeholder Management

Strong ability to engage, influence, and align senior IT and business stakeholders, including CIO-level interactions. Communication &

Facilitation

Excellent written and verbal communication skills, with experience leading governance forums, workshops, and executive presentations.

Why Join Us?

•Supportive Culture: Join a team that values Diversity, Collaboration, Accountability, Courage and Trust.

• Global Impact: Be the main driver of IT Service excellence, supporting a large, diverse user base.

• Organizational Challenge: Influence IT operational excellence and reliability in a complex corporate IT environment.

• Career Growth: Opportunities to progress into senior enterprise leadership roles.

Position: Visual merchandiser (Retail & E-Commerce Marketing)

Experience: 3+ yar in fashion industry

salary: Negotiable

Location Gurgaon

Role Overview

The Retail & E-commerce Marketing Executive is responsible for driving the retail and e-commerce merchandising, forecasting, and marketing/sales operations for our Brands. The role focuses on ensuring optimal product presentation, accurate forecasting, smooth retail operations end to end, and a premium online shopping experience across all sales channels — including Retail, brand website, Tata CLiQ Luxury, Myntra, and Amazon etc.

This position bridges the gap between sales, marketing, and operations, aligning product availability, brand presentation, and customer experience to achieve business and retail KPIs.

Key Responsibilities

1. Apparel Merchandising & Forecasting

• ? Lead end-to-end merchandising planning for Apparel across retail and e-commerce platforms.
• ? Collaborate with the forecasting team to predict sales trends, manage stock levels, and minimize stockouts or overstock.
• ? Conduct Weekly/monthly leftover, cut-size, and size-gap reviews to maintain healthy inventory and improve sell-through rates.

2. Retail & Online Planogram Management

• Develop and execute seasonal planograms for stores and e-commerce channels.
• Maintain brand consistency and ensure premium visual merchandising standard across physical stores and online PDPs (Product Display Pages).
• Coordinate with e-commerce teams to ensure updated imagery, descriptions, and product tags and listing.

3. E-Commerce Operations

• Manage and monitor listings, pricing, and availability across brand website, Tata CLiQ Luxury, Myntra, and Amazon.
• Align with marketplaces for promotional visibility, banner placement, and campaign participation.
• Track sales and conversion metrics per channel to identify performance opportunities.

4. Retail Operations & Placement

• Optimize store space allocation and ensure product rotations to improve sales per sq. ft.
• Coordinate with store teams for new season rollouts, VM updates, and inventory replenishment.
• Support corporate orders and B2B requests with accurate and timely inventory support to internal sales team with catalogue and as per requirement.

5. Staff Training & Customer Experience

• Conduct product knowledge and visual merchandising training sessions for retail staff.
• Enhance customer experience through improved staff engagement, storytelling, and service excellence.
• Measure training impact through post-training sales uplift and feedback scores.

6. Promotions, Events &Exhibitions

• Plan and execute seasonal retail and e-commerce promotions (festive, clearance, and end-of-season).
• Coordinate participation in exhibitions and brand activations for visibility and lead generation.
• Track promotional ROI and leads generated for future optimization.

7. Visual Merchandising & Catalogue Management

• Maintain premium brand display standards through regular VM audits and refreshes.
• Create and manage seasonal catalogues and look books for sales and digital channels.
• Work with design and marketing teams for photo shoots and brand content.

8. Data Analytics & Reporting

• Provide weekly and monthly performance reports covering sales, stock health, and forecast accuracy.
• Analyze data to identify slow movers, bestsellers, and opportunity gaps.
• Present actionable insights to management for decision-making.

Key Objectives

• Ensure premium product presentation and brand alignment across all channels.
• Improve forecast accuracy and inventory efficiency.
• Strengthen staff capability and customer engagement.
• Increase e-commerce conversion rates through effective merchandising and campaign planning.

Skills &Competencies

• Strong command of retail and online merchandising principles.
• Proficiency in Excel / Google Sheets, inventory dashboards, and marketplace management tools.
• Excellent coordination and communication across teams and partners.
• Analytical mindset for data interpretation and forecasting.
• Creative eye for visual merchandising and storytelling.
• Passion for premium lifestyle and apparel brands.

Experience & Qualifications

• Bachelor degree in Marketing, Fashion Management, or Business Administration.
• 3–4 years of experience in apparel merchandising, e-commerce management, or retail planning, preferably within the premium or lifestyle segment.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

website: www.glansolutions.com

Klimb.io was founded by an ISB Alumni who has been solving hiring problems since 2012 and has worked with Naukri.com, Shaadi.com, and Expedia.com etc. Our foundation is based on his extensive experience and domain knowledge in Technology, Software Product Management & Recruiting.

We are seeking a detail-oriented and proactive Accounts Executive responsible for managing day-to-day accounting operations, statutory compliance, payroll, financial reporting, and administrative coordination. The ideal candidate with solid understanding of GST, TDS, and financial reporting, along with the ability to streamline administrative processes and ensure timely execution of recurring and annual financial obligations.

Digital Marketing Intern

0-2 Years experience

Job Location: Bangalore

Degree in Marketing/Communications/Public Relations/Journalism

Description:

Are you a digitally savvy individual with a passion for marketing and design? Join our team as a Digital Marketing Intern and play a vital role in helping us enhance our online presence, promote our UI/UX design projects, and engage with our audience. This internship will provide you with hands-on experience in digital marketing within a creative design studio.

Role & Responsibilities:

• Collaborate with the marketing team to develop content that aligns with our design studio’s branding and messaging
• Assist in creating email marketing campaigns, including designing email templates and writing compelling copy
• Monitor email campaign performance, analyze results, and suggest improvements
• Support SEO efforts by conducting keyword research and optimizing website content
• Assist in improving website performance and user experience (UX) to drive organic traffic
• Utilize analytics tools to track and analyze digital marketing performance, including website traffic, social media engagement, and email open rates
• Generate regular reports and provide insights to optimize marketing strategies
• Collaborate with the marketing team to plan and execute digital marketing campaigns, promotions, and events
• Assist in managing online advertising efforts, if applicable
• Stay updated on digital marketing trends, industry news, and best practices
• Share insights with the team to adapt strategies accordingly

Must have Skills:

• Strong written and verbal communication skills
• Detail-oriented with critical thinking skills
• Understanding of SEO techniques and best practices
• Familiarity with major social media platforms (Linkedin, Facebook, Twitter, YouTube, etc.)
• WordPress basics are very important
• Keyword research experience is a must-have
• Basic knowledge of website analytics tools (e.g., Google Analytics) is a must-have

Udrive is the largest car sharing platform in the Middle East. We pioneered the concept in the region and have continued to provide the best experience amongst our peers. We are in rapid expansion and are looking for a bright, successful and determined individual who has the experience to take the companies vision forwards into the next 5 years.

Our next 5 years journey not only includes regional and global aspirations; we are building the next generation of mobility services to change the way people use vehicles

We are looking for a Full Stack Engineer for our Core Team. The Core team is responsible for the platform comprising multiple microservices which drive Udrive, from onboarding to billing.

Your responsibilities

As a Full Stack Engineer (Node.js) you...

• will work with a cross-functional agile team on the backend systems that power our platform
• are somebody who is familiar with state of the art technology and development stack and best-practices, you have the option to contribute to the technology strategy and roadmap of the team
• significantly contribute with your day to day work and deliverables to the overall success of our product
• contribute to an engineering culture where developers enjoy working and keep learning
• You have close contact with our product and QA team and help them troubleshoot, debug, and maintain a high quality of our product

Your profile

• You have a track record in building web applications in agile environments.
• +3 years experience with any enterprise technology like Javascript and Node.js or similar
• You have experience using any frontend frameworks like Vue.js, React or Angular
• You have experience in test-driven development 
• You have very good knowledge of Git, development workflow automation and CI. Continuous Delivery is in our DNA.
• You have an appreciation for great user experience as much as for awesome tech architecture
• You are great at communicating with people, motivating everyone and getting the whole team on the same page
• Fluency in English

The most important one: willingness to learn. We are constantly learning new things and we enjoy it a lot. We don't expect to find people experienced in all of them. If you are excited about our tech-stack and you think you are a fast learner, do not hesitate to apply!

Required Skills Description

Experience Level:- 4 –7 Years of Experience

Mandatory Skills –

1. Good Coding Skills
2. Hands-on Experience Angular or React or Vue or Typescript
3. Sound knowledge on RESTFUL APIs
4. Should have executed projects where .Net and Microsoft technologies have been used and should have a good understanding of the same.

Secondary Skills

• Knowledge .Net Core, WEB API framework
• Knowledge of HTML and CSS
• SQL Server and PL/SQL
• Understanding of Design Patterns

Interpersonal Skills

1. Good in communications (Verbal and Written)
2. Should have worked individually or in team

• Job Title:- Business Development Manager-IT
• Employee Size:- 05
• Experience:- 3yrs to 5yrs
• Alternate Saturdays off
• 1 Vacancy
• Location:- Chandkheda, Ahmedabad
• Skills:- Bde, IT sales manager, sales business development, business development, bdm, business development manager, sales, it marketing, marketing executive, software sales, business development executive, software marketing, IT sales executive, IT sales
• Industry Type:- IT-Software / Software Services
• Functional Area Sales, Retail, Business Development
• Employment Type - Full Time, Permanent
•  
• Education:- B.Tech/B.E. in Any Specialization, Any Graduate in Any Specialization

Job Description:-

• IT/Web/SEO/Software service sales experience in International Market, Ability to generate lead by own, send proposals, well versed communication with International Clients. Capable to gather inquiry through LinkedIn.
• Achieve their target at any cost.
• Required Candidate profile Must have Knowledge in Web development and Digital Marketing services and software sales. Generating business from new accounts and existing accounts.
• Excellent communication skills.
• Confident, presentable & smart candidates.
• Exp Upwork, PPH bidding etc.