Data Analyst Lead

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

Key Responsibilities

• Create and implement processes to deeply understand the client’s business as well as to onboard them such that they integrate Grexa into their daily operations confidently.
• Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
• Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
• Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
• Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
• Own the client journey end-to-end such that Grexa’s renewal and revenue expansion objectives are met.

Requirements

• 1 to 3 years of work experience in Program Management, Operations, or Growth roles etc
• Experience in designing and scaling operational processes.
• Strong problem-solving skills with a focus on execution and delivering results.
• Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time
• Excellent stakeholder management and communication skills.
• Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.

Why Join Us

• A high-growth environment with real ownership from day one — this is not just a role, it’s a launchpad for your career
• Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops
• Energy and agility of a startup with structured processes that support long-term growth
• Tools, support, and mentorship to fast-track your learning curve
• Access to cutting-edge AI-driven solutions and automation technology
• Opportunity to be part of a mission that’s transforming how businesses scale and serve their clients

Strong Product Designer Profile

Mandatory (Experience 1): Must have a 2+ years of experience as a Product Designer in B2C companies working on live digital products end-to-end (preferably fintech, investment, or consumer apps).

Mandatory (Experience 2): Experience in 1 to 10 product journeys — identifying user pain points, fixing UX breakages, and launching new product initiatives.

Mandatory (Skill 1): Strong command of UX design, user flows, wireframing, and prototyping using Figma or equivalent tools.

Mandatory (Skill 2): Proficiency in UI design systems, visual hierarchy, and user - centered problem-solving with clear reasoning behind design decisions.

Mandatory (Portfolio): Must showcase real, shipped products (minimum 2–3 live products) where the designer has driven impact — passion projects or conceptual redesigns are not acceptable

Mandatory (Company): B2C Product Companies

Responsibilities:

• As a designer on our team, you'll be responsible for delivering design and innovation across the team to help bring best-in-class digital experiences to life that empower partner brands, warehouse managers, and fellow employees.
• Run tight sprints and control the design planning for your projects, you'll drive team motivation to achieve individual and company goals.
• Deep empathy for the user and a desire to learn as much as possible about customers
• Find new ways of improving user experience by collaborating with others
• Model Design values in Design Teams & encourage others to be opinionated
• Develop the process/approach for tackling a design problem using known methods; anticipate problems; facilitate skills to engage cross-functional teams
• Use an understanding of impact and success metrics to focus and reprioritize their own and the team's efforts

Requirements:

• 5+ years' experience designing compelling user experiences
• Experience working in an agile/scrum environment and working collaboratively with product managers and developers, from concept to implementation
• Systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
• Ability to lead and deliver projects end to end while effectively managing the stakeholder requirements.
• Ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity
• Have a keen understanding of the technological, business, and user opportunities and constraints
• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges
• Experience working in Ecommerce setup is a plus.
• Proficiency in working with design and prototyping tools like Figma, Miro, etc.
• Students from Bachelor's/Master's Degree courses in Design, Human-Computer Interaction (HCI) Human Factors International (HFI), or related fields of study can apply

We're seeking passionate, next-gen minded engineers who are excited about solving complex technical challenges and building innovative, first-of-its-kind products which make a tangible difference for our customers. As a Backend SDE-1, you will play a key role in driving strategic initiatives, collaborating with cross-functional teams across business, product, and operations to solve exciting problems. This role demands strong technical acumen, leadership capabilities, and a mindset focused on innovation and operational excellence.

We value individuals who think independently, challenge the status quo, and bring creativity and curiosity to the table—not those who simply follow instructions. If you're passionate about solving problems and making an impact, we'd love to hear from you.

Key Responsibilities

• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Understand broader organization goals and constantly prioritise your own work.
• Technical Excellence: Understand the onground problems, explore and design various possible solutions to conclude and implement scalable, extensible and secure software systems. Implement and learn best practices in technical architecture, coding standards, and software testing to ensure product delivery with highest speed AND quality.
• Project and Program Management: Setting up aggressive as well as realistic timelines with all the stakeholders, ensure the successful delivery of engineering projects as per the defined timelines with best quality standards ensuring budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Managers, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience in software engineering
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Strong understanding of software design principles and patterns.
• Hands on with multiple programming languages and modern development frameworks.
• Understanding of relational and non-relational databases.
• Experience with Redis, ElasticSearch.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Skills:- MySQL, Python, Django, AWS, NoSQL, Kafka, Redis, ElasticSearch

• Investigating user experience design requirements for our suite of digital assets.
• Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
• Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design.

• A bachelor's degree and a minimum of 2 years UI/UX design experience for digital products or services.
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks

Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

● Thorough understanding of React.js and its core principles

● Experience with popular React.js workflows (such as Flux or Redux)

● Familiarity with newer specifications of ECMAScript

● Experience with data structure libraries (e.g., Immutable.js)

● Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.

● Experience with user interface design.

● Knowledge of isomorphic React is a plus

● Familiarity with RESTful APIs

Job Title: Sales Development Representative           

Location: India –Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Sales

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” industry focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings.

About the Role

SaaS Labs is looking for an enthusiastic Sales Development Representative to join its Sales Development team. You will play a key role in driving new business by qualifying inbound leads and supporting various marketing-led campaigns.

You will report to the Sales Lead, however, feedback and coordination of resources with the sales and direct marketing teams are vital to success in this area. You will also provide support to the sales and the marketing teams as needed.

Responsibilities

• Qualify and develop inbound sales leads
• Respond to product queries on the chat channel
• Schedule demos between AEs and qualified prospects
• Run email campaigns to generate new sales prospects
• Drive attendance for marketing-led campaigns and events
• Cold calling efforts may be required to execute specific outbound campaigns
• Complete accurate tracking of communication with current and potential customers in the CRM

Basic Qualifications

• 1-2years’ experience in Lead Generation or Inside Sales at a SAAS company
• Bachelor’s Degree required
• Fluency in English
  
  

Preferred Skillsets

• Experience working with SalesForce.com or any other CRM
• Phone and interpersonal communication skills as well as organizational skills
• Experience working in global markets (US, UK & EMEA, ANZ & APAC) is a plus
• Experience with cold calling is a plus