The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).
On the SUPPORT side, you’ll be doing things like… (80% of your day)
- Helping customers and potential customers on LIVE Chat (we use Intercom)
- Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
- Manage customer success pipeline (we use Hubspot)
- Relaying bugs to our development team to get taken care of (we use Jira)
- Creating user stories around customers wants, needs, issues (Asana)
- Using Stripe to process payments, refunds, and all things billing
- Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
- Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
- Create videos and animated gif's that show people how to DO things (people love walk-throughs)
On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)
- Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
- Create surveys and google forms to gain feedback from current customers
- Reach out to “likely to churn” customers to help them get value from Salesmsg
- Engage with canceling customers and design a system for tracking for later followup.
- Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
- Onboard new customers

About Purplerain Technologies INC
Similar jobs
Roles & Responsibilities
- The role will entail enabling new products & propositions liaising with clients, insurers and internal stakeholders to solve business problem(s) and ensure mutual growth.
- The role will entail building and manage relationships with the Insurance Companies.
- Establish relationships with business leaders and underwriters of all insurance companies.
- Be primarily responsible for getting the best quotations across insurers, handle negotiations around policy terms and price.
- Be accountable for end-to-end group insurance product delivery for our partners.
- Maintain and improve the UAT sign off TATs as aligned by the organization.
- Develop and deepen both existing and new insurer relationships to support the strategic vision of the organization.
- Own overall delivery of the product from functions across product, compliance, legal, tech, and other functions.
- Be accountable for the delivery of API integration of new products with partners ecosystem (Web service and API integration).
Requirements, Desired Skills and Experience
- 4 years of relevant experience with any Insurance Company
- 4 years of relevant experience in the Insurer Relations Team, Central Product Team,
- Placements Team, Distribution Planning, Partner Onboarding, Process Excellence vertical/teams
- Masters degree is a must
- Entrepreneurial mindset, networking, and relationship building are must-have competencies
- Ability to take initiative, be proactive and work independently as well as with team to drive results
.Preparing legal briefs and Pleadings.
2.Drafting Pleadings, Litigation Management.
3.scrutiny of all types of immovable property,
4. Listing of documents & co-ordination with associates for 5. procurement of documents,
6. Advice & creating title opinions on real-estate properties
Job Description: Executive Assistant - Founder
Who are we?
Design Qandy is a luxury home décor brand. It’s nothing less than a revolution in the home décorindustry- where technology enables world class home interior design.
To know more about us, visit www.designqandy.com and https://instagram.com/designqandy
We are a lean team of high-performing go-getters who take ownership of their roles in the organization. Debates and discussions are an important part of our culture, and we encourage people to bring unique perspectives to the conversations.
Most importantly, we love solving problems. If you think you’re cut out from a similar cloth, we’d encourage you to apply for this role.
What would you be required to do?
- Supervise the office boy, housekeeping staff, and security to efficiently manage the Founder's calendar, scheduling appointments, meetings, and other events.
- Book travel & accommodations arrangements for the founder for all his trips and for any employees who are travelling for official purposes.
- Coordinate with internal and external stakeholders to ensure timely and seamless scheduling while prioritizing urgent and important tasks.
- Draft correspondence, presentations, and reports to be sent on behalf of and signed by the Founder.
- Handle the Founder's payments, bank transactions, credit card payments and updations and related procedures and ensure all financial processes are accurately executed with the necessary approvals. Handle login credentials securely and discreetly.
- Manage all relevant documents related to banks, government agencies, and internal and external partners. Ensure accuracy, organization, and timely retrieval of documents as required.
- Monitor and renew all necessary memberships, such as club and hotel memberships, ensuring they are updated as needed.
- Assess and onboard new vendors based on their efficiency and quality standards for all official tasks along with Admin
- Develop a fair understanding of the Founder's day to day requirements, as well as their family business, and proactively plan and execute tasks to meet those needs.
- Remind the Founder of upcoming urgent and important meetings and tasks, on a daily basis. Continuously coordinate with stakeholders to ensure the timely completion of tasks.
- Perform tasks that will free up the Founder’s time like ordering books, returning any materials, sending festive gifts and greetings to our stakeholders for Diwali,
- Other duties, consistent with skills and experience, as directed by the Founder.
What skills we are looking for?
- Masters/bachelor in finance, commerce or related field preferred, or any other specialization
- Proven record of more than 5 years’ work experience being EA to a CXO/ founder
- Excellent MS Office knowledge
- Outstanding organizational and time management skills
- Excellent communication and interpersonal skills
- Familiarity with office gadgets and scheduling applications (e.g., e-calendars, outlook, and print machines)
- Maintain Discretion and confidentiality for all matters relating to the founder
- Strong attention to detail and accuracy
- Ability to work independently and proactively in a fast-paced environment
Skills needed?
- Work experience as an Executive Assistant, Personal Assistant or similar role more than 5 years
- Excellent proficiency in verbal and written communication.
- Proactive and detail-oriented individual with multitasking skills
Job description
Years of experience: 1-2yrs
Location- Ghaziabad
Job brief:
We are looking for a resilient, empathic field sales executive to contribute to the growth of our company. Field sales executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and
remaining abreast of changes in consumption.
Roles and Responsibilities
ED-Tech selling, with schools
● Familiarize yourself with all products and services offered by our company.
● Procuring new clients through direct contact, word-of-mouth, and collaboration with
the marketing department.
● Attending networking activities to research and connect with prospective clients.
● Maintaining meaningful relationships with existing clients to ensure that they are
retained.
● Suggest upgrades or added products and services that may be of interest to
clients.
● Crafting business proposals and contracts to draw in more revenue from clients.
● Negotiating with clients to secure the most attractive prices.
● Equipping staff with the technical and social skills needed to enhance sales.
● Review clients' feedback and implement necessary changes.
● Remaining in tune with trends in consumption to ensure that our offerings remain
relevant.
● Ability to manage multiple LinkedIn accounts and handle conversations and bring
them to the table to discuss with Sales Team
Requirements:
● Exceptional communication, presentation, and relationship management skills.
● Strong organizational and persuasive skills.
● Ability to self-motivate and work well independently.
● Ability to maintain discretion in handling sensitive/confidential information
● Proficiency in database management and record keeping in excel.
● Email writing skills are required.
Other Details:
1. Working Days: Monday to Saturday
2. Shift Timing: 9:30 am to 7 pm
3. Remuneration: Best in the industry (You can expect a 10-30% hike over current
salary)
5. Other benefits: Incentive-based on performance
Qualifications:
● Bachelor's degree or equivalent experience in Business
● 2+year of sales or marketing experience
● Excellent written and verbal communication skills



● Statistics - Always makes data-driven decisions using tools from statistics, such as: populations and
sampling, normal distribution and central limit theorem, mean, median, mode, variance, standard
deviation, covariance, correlation, p-value, expected value, conditional probability and Bayes's theorem
● Machine Learning
○ Solid grasp of attention mechanism, transformers, convolutions, optimisers, loss functions,
LSTMs, forget gates, activation functions.
○ Can implement all of these from scratch in pytorch, tensorflow or numpy.
○ Comfortable defining own model architectures, custom layers and loss functions.
● Modelling
○ Comfortable with using all the major ML frameworks (pytorch, tensorflow, sklearn, etc) and NLP
models (not essential). Able to pick the right library and framework for the job.
○ Capable of turning research and papers into operational execution and functionality delivery.

Regarding the job role:
The Senior Developer is responsible for running the day to day operations of a group of developer/s. The individual should exhibit proven experience on our technology stack and product. Our technology stack is primarily written in React, Node + Express with Apollo, GraphQL, Typescript and MySQL on AWS Cloud Services.
Responsibilities:
- Contribute at a senior level to the development process.
- Own the product development lifecycle with the team.
- Work closely with the subordinates both at the technical as well as troubleshooting and problem solving.
- Manage developer allocations on tasks to best utilise time and resources.
- Work with Product Managers and the team to ensure that commitments are met.
- Responsible for the quality of work completed.
- Ability to do code reviews and maintain the quality standards.
- Ability to conduct manual server deployments and automate the same.
- Mentor and stimulate team member career growth.
Qualification:
BE/ME in Computer Science, Information Technology or a related subject, MCA, MSc(IT) or equivalent degree.
Required Skills:
- 4-6 years of proven software development experience with React, Node/Express, CSS/Bootstrap, HTML5 and MySQL or any RDBMS Server.
- Experience in TypeScript, GraphQL, TypeORM, styled components.
- Familiarity with Webpack and bundling the web applications for server deployment.
- Experience using AWS Toolchain or any other public cloud providers.
- Familiarity with shell scripting to automate deployment processes.
- Ability to write robust, maintainable applications.
- Ability to build and work with distributed, high-volume backend services.
- Have a great understanding of system design, data structures, object-oriented programming and software engineering principles.
- You should have experience in identifying, debugging and resolving complex production issues.
- Awareness of continuous deployment tools such as Jenkins or other DevOps tools will be an advantage.
- Well versed with agile methodologies and continuous development / integration approaches.
- People management/mentoring experience is required.


Kindly do not apply if you have less than 4 Yrs of Experience in Python
Position(6 Months Contract in Gurugram, India) :
Sr. Software Engineer
Experience:
4+ years of relevant exp
Location:
Gurugram, India
(Note: FREE accommodation can be given in Gurgaon, India for the 6 months & 'work from home' is not allowed)
About Company:
The company for which you will be working is an online insurance provider that operates a B2C platform as well as a B2B2C platform. They are working to revolutionize the way insurance is bought in India by not only offering an online platform but also providing every customer a touchpoint with its partners. The company has been a platform for Motor, Health, Travel, & Life Insurance.
Key Competencies:
- A strong technical solutioning sense.
- Excellent experience in writing code using the following technologies: Python and Django.
- Can write elegant and performant SQL queries.
- Understand end-user requirements, formulate use cases and come up with effective solutions.
- Strong problem-solving, data structures, and algorithm design skills.
- Good understanding of REST APIs and web technologies in general.
- Very good understanding of any RDBMS like MySQL and PostgreSQL.
- Knowledge of NoSQL databases.
- Ability to build a feature from scratch & drive it to completion.
- A willingness to learn and choose new technologies with a strong justification for the choices made.
Roles/Responsibilities:
- Be involved in all aspects of development: playing a critical role in the design, planning, development, testing, and deployment.
- Help develop best practices for future development.
- Thinks and implements in the right way instead of cutting corners.
- Conceptualize, Design, and Develop new features in the product.
- Integrate user-facing elements into applications, test & debug programs
- Own the delivery of an entire piece of a system or application.
- Use technical knowledge and creative thinking to provide the most innovative solutions.
- Optimizing the performance of the components and keeping up to date with the latest industry trends
- Doing effective peer reviews where your peers learn from you every time.
- Be a great team player
If interested, please share your CV with kuldeep[dot]pandey[@]benchkart[dot]com



