The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).
On the SUPPORT side, you’ll be doing things like… (80% of your day)
- Helping customers and potential customers on LIVE Chat (we use Intercom)
- Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
- Manage customer success pipeline (we use Hubspot)
- Relaying bugs to our development team to get taken care of (we use Jira)
- Creating user stories around customers wants, needs, issues (Asana)
- Using Stripe to process payments, refunds, and all things billing
- Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
- Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
- Create videos and animated gif's that show people how to DO things (people love walk-throughs)
On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)
- Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
- Create surveys and google forms to gain feedback from current customers
- Reach out to “likely to churn” customers to help them get value from Salesmsg
- Engage with canceling customers and design a system for tracking for later followup.
- Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
- Onboard new customers
About Purplerain Technologies INC
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Dear Job Seekers...!
Greetings from Vimishaitech..!
Job Title: Front End Developer
Locations: Coimbatore, Tamil Nadu, India
Minimum Experience: 5
Maximum Experience: 8
Position Overview:
Join our multinational team at the forefront of innovation! We are seeking a Senior Front End Developer with 5-8 years of experience, a tech virtuoso fluent in HTML, CSS, JavaScript, React, Angular, and other leading frameworks.
Responsibilities:
- Lead the development of sophisticated user interfaces for our global platforms.
- Collaborate closely with cross-functional teams to deliver high-impact solutions.
- Mentor junior developers and contribute to a culture of continuous learning.
Qualifications:
- 5-8 years of hands-on experience in front-end development.
- Expertise in HTML, CSS, JavaScript, React, Angular, and other modern frameworks.
- Proven track record in delivering complex, scalable web applications.
- Strong problem-solving skills and meticulous attention to detail.
- Proficiency in version control systems (Git).
Experience and Salary:
As par excellence in industry.
Company Description
Vimisha ITech was founded in 2012 and has become a leading software provider with a team of skilled professionals from diverse domains. The company is committed to delivering exceptional IT solutions to meet the business requirements of its clients. They strive to be the leading service provider in the burgeoning global IT market, catering to the demands of the worldly market tendency.
#SeniorFrontEndDeveloper #TechInnovation #GlobalOpportunity #HiringNow #WebDevelopmentJobs
· Qualification: Bachelor’s or master’s in any field.
· Should have minimum 3-5 years of experience in IT Bench Sales and Recruitment is required.
· Experience marketing and placing Bench consultants ((H1B, GC, OPT, US Citizen).
· Proven successful sales record in IT Staffing and Consulting.
· Industry (Must place a minimum of 2 consultants per month – MUST demonstrate proof of previous Contract C2C placements during the interview).
· Excellent communication skills.
· Must have strong US Prime Vendor Relations Only (NO Layers).
· Experience with full-cycle Contract C2C Sales: vetting requirements from Job Portals, Cold Calling, Identifying the best consultants, Extensive Resume Review before submission, confirming the best rates for consultants, following up for interview schedules, closing the best deals.
· Ability to develop a Vendor network and get candidates placed in quick turnaround time.
· Must have high levels of skill and motivation to search the talent for complex technical requirements.
PlanetWise aims to provide a comprehensive carbon management solutions and related
consultancy services. Our perspective is global with an integrated approach to address
environmental, social and economic issues.
Headquartered in Singapore, we offer our clients a vital competitive edge by combining
in-depth industry expertise with the know how to convert solutions into actions. We help
our clients to establish a system to measure carbon footprint of end-to-end supply chain.
Having established the carbon footprint baseline, we assist organisations in identifying
opportunities, potentials and develop actionable roadmap to achieve sustainability targets
across Scopes 1 to 3
We help our clients to manage their carbon handprint by identifying opportunities to
create positive impact on environment and set high confidence target towards carbon
neutrality.
As a Business Development Intern, you will collaborate closely with product development
team to identify and explore growth opportunities, assist in market research and analysis,
and contribute to the development of strategies to drive business growth. This internship
offers an opportunity to collaborate with sales team across different Business units and
developing business development skills and gaining market insights and strategic planning.
Qualification : MBA _2023 / 2024 Batches
Work Location : Bangalore (NO work from Home)
Stipend : 15,000 /- per month
Duration : 6 months.
Location: Rajarhat, Kolkata
Experience: 8 years and above
Salary: upto 15 lakhs
Qualification: B. Tech/ B.E./ MBA
Responsibilities:
- Assess change proposals and define solutions to help the organization to achieve its goals.
- Discover, organise and clarify business needs and review/produce applications for change.
- Prioritize requirements from various stakeholders.
- Technical documentation.
Skills:
- 4 - 5 years experience in technical documentation.
- Sound knowledge and experience with Agile.
- Experience in app making and web programming.
- Set the vision, roadmap, and direction for the Customer Data Platform
- Collaborate with stakeholders and different teams from the organization to collect data, identify gaps, and create functional requirements.
- Champion customer data platform workshops and user adoption.
- Planning & execution ofonline campaigns on Marketing Automation tools (like Webengage,Clevertap) which includes email, SMS, Push Notifications, inApp notification, Onsite Promotions, Users Journeys etc.
- Responsible for Post-Install Conversion rates, User Engagements across primary Lines of Businesses & Other Health Metrics
- Use Segmentation, Personalization & Dynamic Content to drive the Multi-Channel & Multi-Device Communication strategy via Marketing Automation Tool to enable scale
- Implementation of the Marketing Automation Tools(Webengage/clevertap) - A Single Cross Channel Unified Platform to handle Data Aggregation (Search, Transaction & Analytics driven)
- Reactivation of inactive user base through various online marketing channels
- Work closely with Tech, Product, & Revenue Team to execute Engagement/ Retention Activities
- Using marketing automation on Webengage/clevertap to build hyper personalized dynamic content campaigns basis real time user triggers
About us-
CareerNinja is a personalized learning platform that leverages AI to create customized courses for a learner based on their goal and background. It curates the right content, provides 1:1 & 1:many live mentorship & connects to job opportunities to help youth learn in a practical manner to achieve their next career goal. We are ultimately working to make high quality experiential learning accessible to anyone at a mass-global scale.
You will drive growth loops, build flywheels, ensure great adoption and seamless sales systems to drive our growth. You will be in the driving seat of ensuring effective marketing strategies and plans to communicate the features and benefits of our product to customers. You will handle market research on current trending products, drive product innovation, influence pricing and packaging, guide sales teams, develop messaging and market positioning around products and take part in presentations and events.
You are right for this role if you can think of a 100 ways to take a product to market & but also prioritise 3 & roll up your sleeves to drive them. Further, if you have real history driving growth loops, strong user adoption and great sales. You should love data, be both analytical & creative at the same time and should enjoy high-leverage experiments.
Responsibilities-
1. Drive traffic to our product via channels ranging from paid advertising & social media to referrals. Lead and manage growth marketing strategies that can move the needle across the company's revenue goals.
2. Generate high-quality leads by optimising channels, messaging, landing pages, etc.
3. Obsession around customer behaviour, customer segmentation and targeting to ensure sharp targeting of customers with relevant communication.
4. Participate in market and user research to identify new product features, trends and opportunities that will drive our business growth and transformation
5. Own performance of & drive the entire user journey & conversion funnel from registration and onboarding to early retention, remarketing payment and growth loops like referrals
6. Monitor cohort performance from channels and campaigns, conduct research and use it to understand user needs, identify key improvement areas, product & process iterations for driving sales & user growth
7. Work closely with sales and support team to build & optimize go-to-market strategy on lead conversion, upsells, reactivation and referrals & drive its operations
8. Manage digital campaigns, from ideation to media planning, creative communication and indepth analysis of performance to drive optimization.
9. Work with the creative team to make sure all performance marketing creative assets are built effectively as well as gather learnings to improve them.
10. Key resource in developing internal core competency around the ability to segment, target, acquire, re-target and optimize consumer acquisition across a coordinated growth marketing strategy through all marketing channels and sources.
Must Have-
1. 2+ years of experience with a proven track record of driving user growth through effective marketing campaigns and growth hacks across different channels(not necessarily Facebook & Google).
2. At Least 2+ years of experience in high-performance product or growth marketing roles
3. 2+ years of hands-on experience working on multiple digital advertising platforms (with expertise in Facebook and Google)
4. 2+ years on marketing & advertising analytics tools like/similar to Google Analytics
5. Experience driving growth strategy, sales operations and owning product that immediately drives the company's business objectives, growth and P/L
6. Strong experience with optimizing conversion funnels and organic growth loops and working closely with design, marketing and engineering to implement high-leverage experiments
7. Strong track record of hitting weekly and monthly targets.
8. Good judgment and strong thought partner for head of product and founders
9. Strong understanding of growth models, strategies and tactics, including acquisition, activation, retention (engagement and stickiness) and virality
10. Experience conducting user research and developing strong user understanding
Good to Have-
1. Relevant industry/Start-up/Edu-tech experience in a similar role
2. Proven experience of handling multiple paid campaigns on (Search, Facebook, Affiliates, Influencers, etc.)
3. Exposure of other aspects of the marketing functions like social, brand, market research, pricing, etc
4. Cross functional experience across performance marketing, SEO & sales is a must with additional experience/exposure in product & program management
5. A high level of comfort with data and strong analytical skills
Why Work With Us-
Being an education organisation, we take your growth seriously. Working with us could be your best decision if you're looking for learning, wide exposure & looking to be in the driving seat of what you
do. Most importantly, if you’re looking to jump five steps ahead and think your current work opportunities aren’t keeping pace with you. You will be given real responsibilities, freedom to make decisions and come up with ideas and work closely with the founder and the core team, all in a flexible, casual and young (mostly under 30) work environment. Work from home (even without Covid), flexible work, free drinks & snacks, etc are just a regular part of our work life.
- Develop or integrate with a Charging management system (CMS).
- Develop the backend for the apps (subscription, locating, reservation, payments, operation).
- Develop the backend for the host apps (setting availability, pricing).
- Develop the central dashboard for internal purposes.
- Develop the dashboard for monthly revenue remittance to hosts.
- Develop a dashboard for network partners.
- Develop the system for custom ad delivery in invoices.
- Setup, Deploy and Manage the servers and APIs.