The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).
On the SUPPORT side, you’ll be doing things like… (80% of your day)
- Helping customers and potential customers on LIVE Chat (we use Intercom)
- Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
- Manage customer success pipeline (we use Hubspot)
- Relaying bugs to our development team to get taken care of (we use Jira)
- Creating user stories around customers wants, needs, issues (Asana)
- Using Stripe to process payments, refunds, and all things billing
- Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
- Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
- Create videos and animated gif's that show people how to DO things (people love walk-throughs)
On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)
- Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
- Create surveys and google forms to gain feedback from current customers
- Reach out to “likely to churn” customers to help them get value from Salesmsg
- Engage with canceling customers and design a system for tracking for later followup.
- Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
- Onboard new customers

About Purplerain Technologies INC
Similar jobs
Strong Graphic Designer Profile, with a focus on Marketing / branding works
Mandatory (Experience 1): Must have 3+ years of experience in graphic design with B2C brands across Digital Marketing, Social media, & branding teams
Mandatory (Experience 2): Proven experience designing marketing collaterals and digital creatives for social media and campaigns
Mandatory (Skill 1): Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for design execution and collaboration.
Mandatory (Skill 2): Strong understanding of brand identity, visual hierarchy, and lead-generation design principles — ability to convert marketing objectives into impactful visuals.
Mandatory (Portfolio): Very Strong portfolio of marketing assets (Digital assets, social media, marketing videos) for B2C brands
Mandatory (Company): B2C Product Companies (preferred fintech)
Agile & Scrum Leadership (60%)
- Act as Scrum Master: Lead and facilitate all Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
- Backlog Management: Partner closely with Product Managers and stakeholders to groom and prioritize the product backlog, ensuring stories are well-defined and "ready for development."
- Impediment Removal: Proactively identify, track, and remove blockers or impediments that hinder the development team's progress.
- Agile Coaching: Champion Agile and Scrum best practices, mentoring the team on continuous improvement and self-organization.
- Metrics & Reporting: Track and communicate key Agile metrics (e.g., velocity, burn-down/burn-up charts, cycle time) to provide transparency on project progress and team health.
Technical Project Management (40%)
- Project Planning & Execution: Develop comprehensive project plans, defining scope, goals, timelines, and resource requirements.
- Technical Liaison: Serve as the bridge between the development team, product management, and other business stakeholders, translating technical concepts into clear, understandable terms.
- Risk & Dependency Management: Identify, assess, and mitigate technical risks and cross-team dependencies. Work with engineering leads and architects to ensure solution integrity.
- Stakeholder Communication: Maintain clear and consistent communication with all stakeholders, providing regular status updates and managing expectations.
- Resource Management: Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Java Developer – Job Description Wissen Technology is now hiring for a Java Developer - Bangalore with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Required Skills: • Exp. - 4 to 7 years. • Experience in Core Java and Spring Boot. • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. • Should have the ability to analyze, design, develop and test complex, low-latency client facing applications. • Good development experience with RDBMS. • Good knowledge of multi-threading and high-performance server-side development. • Basic working knowledge of Unix/Linux. • Excellent problem solving and coding skills. • Strong interpersonal, communication and analytical skills. • Should have the ability to express their design ideas and thoughts. About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.
Requirement-
CTO + CoFounder wanted for our Tech startup where we're trying to build Connected Mobility in parallel to a "short videos app" meant for dashcam videos getting recorded straight from the user's smartphone. So you can say we're a TikTok of dashcam videos at the front.
Expecting the individual is capable & willing to work on these below languages-
Our backend codes are in CakePHP,
Admin Panel in Laravel,
Android is in Java.
No iOS app yet but we plan to roll it out soon.
Hence, we're expecting the CTO to be having fair idea/expertise about these languages. Also, we don't have an iOS app at this point, but it would be benefecial if there's a fair knowledge about iOS apps as well. Also, since the server being used is AWS we are hoping the person knows how to efficiently utilize various features of the same while linking the things.
Proposed Salary may be available only after angel investor, VCs come on board.
Fundflo Technology is looking for a full stack engineer who is passionate about learning new technologies. In this role, you will be responsible for developing product features using the latest web and mobile technologies in a cloud ecosystem.
What will you be doing?
- Design, code and test product features in an agile-scrum environment.
- Work closely with the team to understand the needs, context and develop solutions for the same.
- Volunteer for items in the backlog and deliver to the highest standards.
- Follow the engineering standards and practices
- Research and experiment to solve complex problems.
- Work in a democratic environment where decisions are driven by logic
- Understand the functional complexity and provide the best experience to the users.
- Contribute to Fundflo’s roadmap and help build a one-of-a-kind Account Receivable management platform
What skills do you need?
- Engineer preferably in Computer Science
- Good understanding of Data Structure and algorithm.
- Proficiency in one or more of the following technologies: NodeJS, Java, frontend frameworks like React, Angular
- Good understanding of Relational Database(i.e MySql, PostgreSQL etc)
Remote working with access to co-working space as required.
Role Description
We are looking for a Wordpress Developer with experience in building high-performing, scalable websites. Must be proficient in Custom Development including plugins, payment gateways, shipping gateways and various themes including Divi, Elementor, Visual Composer.
You will be part of a talented software team that works on mission-critical applications, and your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle.
Job Responsibilities
- Proven work experience as a WordPress Developer.
- Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
- Good understanding of website architecture and aesthetics.
- Good communication skills.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Meeting with clients to discuss website design and function.
- Knowledge of how to interact with RESTful APIs.
Facilities:
- Day shift
- 5 days a week
- Performance bonus
- Responsible for the product engineering road map, quality assurance, and various services organizations.
- Responsible for delivering high-quality software products, on time and within budget.
- Work with the CTO, Directors, PM, and Business to develop a long-term product plan, products and manage the release planning cycles for all products
- Responsible for managing the staffing requirements and skillsets for the Customer Interaction Team, assuring that sub-teams are staffed with sufficient skilled resources and meeting product deliverables.
- Responsible for developing and managing a skills escalation and career trajectory path for the product engineering organization.
- Responsible for implementing tools and processes to optimize product engineering throughput and quality.
- Ensuring that key milestones are met and that solutions delivered are of the highest quality possible
- Delivery on project timelines emphasis key deliverables
- Ensure legacy application platform and a stable production environment.
- Ensure controlled releases to production, with amongst other measures, stringent code reviews from standards and performance perspectives. Use metrics to demonstrate success.
- Decisive with team decisions and lead and support the team
- Understand all products with their interrelationships and collective relevance to business and ensure appropriate availability and stability to the Business.
- 7-10 Yrs/Industry -Internet/ Educational Qualification - B.Tech (Computer science mandatory) from prem. institute
Experience & Skills Required
- Excellent communication skills, fluent English - Communicates effectively in all situations and creates an environment of open and effective communication.
- Strong decision-making skills, metric-driven operations, and ability to motivate and maximize productivity in a fast-paced environment
- Knowledge of various Development practices and programming languages
- Ability to work with multiple levels in the organization with key business holders
- Preferred if has past experience around Customer Account Mgmt System.
- Preferred if worked Supply - Chain Model.Specifically around Demand and different dimension of demand generation and management
- Excellent with Tech Stack like Java
- Should have awareness of best practices for Software development
- Should be keen on delivering a top-notch product.
- 9-15 years of software development experience, with managerial capacity
- Manage and build overall email campaign strategies & Develop a lead generation strategy
- Work with all business units to develop relevant email campaigns to create various target audience email lists and campaigns
- Create and design various CTAs, subject lines, and email templates
- A/B testing, analysis, and reporting of email marketing campaigns
- Track and measure email marketing KPIs
- Develop and present reports on a weekly basis
- Analyze data to get smart insights & suggest methods for improvements
- Segment lists based on behaviors like past email engagement and website interactions
- Develop documentation and road maps for processes, A/B tests, drip campaigns
- Ensure emails follow industry policies and best practices
- Experience in using marketing automation platforms like Salesforce, Pardot, Eloqua or Marketo
- Monitor Marketing Leads, Opportunities, Accounts, and Contacts
- Monitor and improve database quality on a regular basis
- Should have a good understanding of Software Services and Product Engineering
- Experience in handling Events and Conferences outreach is desirable
- Experience in managing teams and nurturing talent
Skills Required
- Master’s degree in Marketing, PR, Communications, Business or similar – preferably an MBA
- 7+ years experience in Email Marketing with a B2B company or IT/ITeS firm
- Experience with Salesforce Pardot of Hubspot or similar platforms – preferably Pardo
- Experience in database segmentation, email automation, and campaign coordination
- Experience in digital analytics and data analysis - being able to communicate insights
- Hands-on experience in designing and building dashboards and campaign reports
- Strong understanding of content for emails and attention to detail/CTA
- Ability to work in a team and lead the team
- Excellent people and time management skills
- Proven track record of delivering successful, data-driven marketing automation campaign
Should be highly Technical and hands-on experience in Artificial Intelligence and Machine learning and Python. Managing the successful delivery of projects by efficient planning and coordination.
KEY RESPONSIBILITIES OF THE POSITION :
- Create Technical Design for AI, Machine Learning, Deep Learning, NLP, NLU, NLG projects and implement the same in production.
- Solid understanding and experience of deep learning architectures and algorithms
- Working experience with AWS, most importantly AWS SageMaker, Aurora or MongoDB, Analytics and reporting.
- Experience solving problems in the industry using deep learning methods such as recurrent neural networks (RNN, LSTM), convolutional neural nets, auto-encoders, etc.
- Should have experience of 2-3 production implementations of machine learning projects.
- Knowledge of open-source libraries such as Keras, Tensor Flow, Pytorch
- Work with business analysts/consultants and other necessary teams to create a strong solution
- Should have in-depth understanding and experience of Data Science and Machine Learning projects using Python, R, etc. Skills in Java/C are a plus
- Should developing solutions using python in AI/ML projects
- Should be able to train and build a team of technical developers
- Desired to have experience as leads in designing and developing applications/tools using Microsoft technologies - ASP.Net, C#, HTML5, MVC
- Desired to have knowledge on any of the cloud solutions such as Azure or AWS
- Desired to have knowledge on any of container technology such as Docker
- Should be able to build strong relationships with project stakeholders
Keywords:
- Python
- Artificial Intelligence
- Machine Learning
- AWS
- Django
- NLP
Mindshire Consulting, a high-tech headhunting and recruitment studio having clientele with major Quant Trading, Investment Banks and Hedge Funds has its presence across the globe - USA, UK, Singapore, and India. We serve our stakeholders by incorporating a wide range of factors into our process including growth strategies, costs, market intelligence and get them the "perfect-fit" as per their requirements. We have networked with financial services and fintech companies, including some of the Fortune 500 companies, and now due to continued growth we are building our Indian Team.
The ideal candidate will lead our division of colleagues to generate and engage with potential clients, to build new revenue strands. This candidate will be proactive in approach and possess strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute customer growth strategy.
Responsibilities :
- Identify partnership opportunities and guide our client execution plan for a specific region
- Develop new relationships in an effort to grow business and help our company expand it's footprint
- Hire, develop and retain a team of people to execute our plans
- Manage end to end recruitment and close client roles with good TAT
Qualifications :
- Prior industry related experience in staffing and/or recruiting
- Strong communication and interpersonal skills
- Proven knowledge and execution of successful development strategies
- Track record of enabling colleagues to reach their potential
- Focused and goal-oriented
- Experience working with Clients in Financial Services space is a plus









