Customer Success Engineer

Technical Project Manager JD

Client communication for requirement gathering and during project development

Good on wireframing and project scoping

Handling team of developer and coordinating with team and client

Help in pre-sales for making some initial documentation 

Vast experience in development using technology such as PHP, Node, Django, React, Angular etc.

Good experience as team lead.

Great english communication and fluent communication experience

Technically strong, strong in Analytical Skills, Strong problem-solving capabilities

Server Knowledge and strong in GIT, GITLAB, SVN Knowledge

Sprint planning and scrum management

Experience making documentation like technical documents of project

Helping developers came out of terms

Strong R & D Skills, scrum

Strong database knowledge of MYSQL, PostgreSql, MongoDB

Strong Expertise making scalable applications

Knowledge of different software architecture and where to use which architecture etc. also design patterns.

 Customer Care Executive (Voice & Sales Process)

We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Strong verbal and written communication skills in English and one regional language.

- Ability to empathize with customers and resolve their queries efficiently.

- Prior experience in customer service or sales will be advantageous.

Responsibilities:

- Manage and resolve customer complaints.

- Achieve sales targets and goals set by the company.

- Maintain customer satisfaction through excellent service.

Salary and Benefits:

- Salary range: INR 15,000 to 18,000 per month.

- Incentives based on performance.

- Comprehensive training and growth opportunities.

Why should you join us?

Experience the thrill of working in a high-growth startup!

What we are looking for:

1. 1+ years of experience in Flutter (preferably in an app product company)

2. Proficient understanding of code versioning tools such as Git

3. Extensive experience with Firebase: Cloud Firestore, Firestore database, Push Notifications, Cloud Functions, etc

4. Familiarity with REST APIs

5. Experience in publishing Flutter apps on the Play Store and App Store

6. Knowledge of State Management Patterns like Provider

7. You can articulate complicated technical concepts clearly and learn adjacent technologies or coding languages if needed

Your day-to-day responsibilities will include:

1. Develop the application and features for both iOS and Android using the flutter framework

2. Participate in product and design ideation, and contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores, and support

3. Lead and set the initial guidelines for tech culture in the company, as we grow

4. Document extensively on Github

5. Ensure architecture and code quality that can scale as the team grows

6. Work on code review, diagnose performance issues, fix bugs

7. Integrate APIs as and when required

8. Setting up events for users, performance, and other analytics

9. Automate things wherever needed

Compensation: ₹9 - ₹13 L per year (plus equity: 0.1% - 0.15%)

​Office Location: Bangalore

​About PingoLearn:

PingoLearn is an AI-powered English conversation coach. We help anyone in the world speak English confidently. Join our dynamic team of 10 passionate individuals and be part of our exciting journey in a rapidly growing startup! Trusted by over 1 Million+ learners worldwide, we've garnered support from leading angel investors. Come aboard and seize the opportunity to contribute to something extraordinary!

Job description :

Looking for a passionate developer and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

• Design and develop new features using Full-stack development (Java/Spring/React/Angular/Mysql) for a cloud(AWS/others) and mobile product application in SOA/microservices architecture.
• Design awesome features and continuously improve them by exploring alternatives/technologies to make design improvements.
• Performance testing with Gatling (Scala).
• Work with CI/CD pipeline and tools (Docker, Ansible) to improve the build and deployment process.
• Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

• Good coding/problem-solving skills and interest in learning new things will be the key.
• Time/Training will be provided to learn new technologies/tools.
• 1 or more years of professional experience in building web/mobile applications using Java or similar technologies (C#, Ruby, Python, Elixir, NodeJS).
• Experience in Spring Framework or similar frameworks.
• Experience in any DB (SQL/noSQL)
• Any experience in front-end development using React/Vue/Angular/similar frameworks.
• Any experience with Java/similar testing frameworks (JUnit/Mocks etc).

What You'll Do

●       Develop embedded system architecture that is efficient and scalable

●       Develop multi-device system design, envision customer interaction, and corner cases to build issue-free design

●       Develop firmware code for Interrupt driven system which interacts with Android and cloud

●       Implement function safety, protection and security in the embedded system

●       Implement predictive hardware failure features

Who You Are?

●       Passionate individual who loves to work on embedded systems. a person who likes to drive things actively rather than waiting for tasks to get assigned.

●       Strong programming capabilities

●       Understanding of electronics and hardware

●       Clear thought process, believe in simplifying rather than complicating

●       Argue and fight over the opinions. Believe in delivering the best for the users

You Should Have

●       3+ year experience in embedded system design

●       Mastery in C/C++ for embedded systems. Strong fundamentals of Microcontrollers and their common peripherals.

●       Strong basics of C/C++, memory map, compiler functionality

●       Done multiple projects during graduation/post-graduation. Participated and performed in tech competitions. 

●       Experience working with actuators like motors (DC/brushless), LED/LCD and HMI interfaces, speakers, sensors etc

●       Experience working with motor control algorithms and PID controllers

• Proficiency with Linux OS and basic bash scripting

Responsibilities:

• Responsible for design and development of high end, robust, scalable products that disrupt the market
• Technically-intense role with primary focus on building cool products in a niche domain 
• Evolution into Principal Software Engineers and Team leads and beyond based on one’s ability to demonstrate very strong technical expertise and project & people management skills.
• Reviewing code work for accuracy and functionality
• Analyzing code segments regularly.

Requirements:      

      Experience Range: 3+

      Role: Software Engineer – final role will depend on candidate’s experience and credentials

      Education: BE/B. Tech/MCA/M.Sc./MTech

      Technology Stack: Java, Hibernate, spring, spring boot, Microservices, MySQL, reactJS, Elastic Search, AWS Infra

Job Description:-

We are looking for an IOS developer responsible for the development and maintenance of applications aimed at a range of IOS devices including mobile phones and tablet computers. Your primary focus will be the development of IOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design, and the creation of the quality product is essential.

Responsibilities:-

• Design and build applications for the IOS platform.
• Ensure the performance, quality and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization and automatization.

Skills:-

• Proficient with Objective-C or Swift, and Cocoa touch
• Experience with IOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading and performance tuning.
• Familiarity with RESTful APIs to connect IOS applications to back-end services.
• Knowledge of other web technologies and UI/UX Standards.
• Understanding of Apple's design principles and interface guidelines.
• Knowledge of low-level C-based libraries is preferred.
• Experience with performance and memory tuning with tools such as Instruments and Shark, depending on project needs.
• Familiarity with cloud message APIs and push notifications.
• A knack for benchmarking and optimization.
• Proficient understanding of code versioning tools such as Git, Mercurial or SVN.
• Familiarity with continuous Integration.

Job Description
Lead Machine Learning (ML)/
NLP Engineer
5 + years of experience

About Contify
Contify is an AI-enabled Market and Competitive Intelligence (MCI)
software to help professionals make informed decisions. Its B2B SaaS
platform helps leading organizations such as Ericsson, EY, Wipro,
Deloitte, L&T, BCG, MetLife, etc. track information on their competitors,
customers, industries, and topics of interest by continuously monitoring
over 500,000+ sources on a real-time basis. Contify is rapidly growing
with 185+ people across two offices in India. Contify is the winner of
Frost and Sullivan’s Product Innovation Award for Market and
Competitive Intelligence Platforms.

The role
We are looking for a hardworking, aspirational, and innovative
engineering person for the Lead ML/ NLP Engineer position. You’ll build
Contify’s ML and NLP capabilities and help us extract value from
unstructured data. Using advanced NLP, ML, and text analytics, you will
develop applications that will extract business insights by analyzing a
large amount of unstructured text information, identifying patterns, and
by connecting the events.
Responsibilities:
You will be responsible for all the processes from data collection, and
pre-processing, to training models and deploying them to production.
➔ Understand the business objectives; design and deploy scalable
ML models/ NLP applications to meet those objectives
➔ Use of NLP techniques for text representation, semantic analysis,
information extraction, to meet the business objectives in an
efficient manner along with metrics to measure progress
➔ Extend existing ML libraries and frameworks and use effective text
representations to transform natural language into useful features
➔ Defining and supervising the data collection process, verifying data
quality, and employing data augmentation techniques
➔ Defining the preprocessing or feature engineering to be done on a
given dataset
➔ Analyze the errors of the model and design strategies to overcome
them
➔ Research and implement the right algorithms and tools for ML/
NLP tasks
➔ Collaborate with engineering and product development teams
➔ Represent Contify in external ML industry events and publish
thought leadership articles

Desired Skills and Experience
To succeed in this role, you should possess outstanding skills in
statistical analysis, machine learning methods, and text representation
techniques.
➔ Deep understanding of text representation techniques (such as n-
grams, bag of words, sentiment analysis, etc), statistics and
classification algorithms
➔ Hand on experience in feature extraction techniques for text
classification and topic mining
➔ Knowledge of text analytics with a strong understanding of NLP
algorithms and models (GLMs, SVM, PCA, NB, Clustering, DTs)
and their underlying computational and probabilistic statistics
◆ Word Embedding like Tfidf, Word2Vec, GLove, FastText, etc.
◆ Language models like Bert, GPT,  RoBERTa, XLNet 
◆ Neural networks like RNN, GRU, LSTM, Bi-LSTM
◆ Classification algorithms like LinearSVC, SVM, LR
◆ XGB, MultinomialNB, etc.
◆ Other Algos- PCA, Clustering methods, etc
➔ Excellent knowledge and demonstrable experience in using NLP
packages such as NLTK, Word2Vec, SpaCy, Gensim, Standford
CoreNLP, TensorFlow/ PyTorch.
➔ Experience in setting up supervised & unsupervised learning
models including data cleaning, data analytics, feature creation,
model selection & ensemble methods, performance metrics &
visualization
➔ Evaluation Metrics- Root Mean Squared Error, Confusion Matrix, F
Score, AUC – ROC, etc
➔ Understanding of knowledge graph will be a plus


Qualifications
➔ Education: Bachelors or Masters in Computer Science,
Mathematics, Computational Linguistics or similar field
➔ At least 4 years' experience building Machine Learning & NLP
solutions over open-source platforms such as SciKit-Learn,
Tensorflow, SparkML, etc
➔ At least 2 years' experience in designing and developing
enterprise-scale NLP solutions in one or more of: Named Entity
Recognition, Document Classification, Feature Extraction, Triplet
Extraction, Clustering, Summarization, Topic Modelling, Dialog
Systems, Sentiment Analysis
➔ Self-starter who can see the big picture, and prioritize your work to
make the largest impact on the business’ and customer’s vision
and requirements
➔ Being a committer or a contributor to an open-source project is a
plus

Note
Contify is a people-oriented company. Emotional intelligence, therefore,
is a must. You should enjoy working in a team environment, supporting
your teammates in pursuit of our common goals, and working with your
colleagues to drive customer value. You strive to not only improve
yourself, but also those around you.