The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).
On the SUPPORT side, you’ll be doing things like… (80% of your day)
- Helping customers and potential customers on LIVE Chat (we use Intercom)
- Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
- Manage customer success pipeline (we use Hubspot)
- Relaying bugs to our development team to get taken care of (we use Jira)
- Creating user stories around customers wants, needs, issues (Asana)
- Using Stripe to process payments, refunds, and all things billing
- Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
- Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
- Create videos and animated gif's that show people how to DO things (people love walk-throughs)
On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)
- Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
- Create surveys and google forms to gain feedback from current customers
- Reach out to “likely to churn” customers to help them get value from Salesmsg
- Engage with canceling customers and design a system for tracking for later followup.
- Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
- Onboard new customers
Subodh Popalwar
Software Engineer, Memorres
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PythonWe are urgently hiring AUTOMATION TEST ENGINEER for ABB, BANGALORE location.
Please go through with the below mentioned job description
Position title: AUTOMATION TEST ENGINEER
Experience: 4-7 years
Notice Period: 0-30 days
Location: Bangalore
Role type: Direct/Permanent
Requirements:
* Experience in Python + Robot Framework is mandatory.
* Minimum 4 to 7 Years of experience on scripting languages such Core Java/C#/Python/Groovy.
* Minimum 3 years of experience from test automation and software development
* Familiarity in test automation framework design, Estimations,automation workflows.
* Hands on experience in Robot Automation Framework Implementation for both Web and windows- based applications.
* Good knowledge of Linux, Docker/Kubernetes, Azure DevOps, Azure PaaS (any of these)
* Designing and developing test automation scripts.
Total Experience:
Relevant Experience:
Official Notice Period 30/60/90 Days:
Date of Resignation:
Serving Notice Period and Last Working Day:
Current Company:
Current Location:
Work Location:
Current CTC(fixed,variable):
Expected CTC(fixed,variable):
Interview Availability:
Any Offer:
Relocate to Bangalore(Whitefield):
company name
company location
date of joining
Thanks & Regards
Deepesh Shrimal
CornerTree Consulting
Java
Spring BootRole / Purpose - Lead Developer - API and Microservices
Must have a strong hands-on development track record building integration utilizing a variety of integration products, tools, protocols, technologies, and patterns.
- Must have an in-depth understanding of SOA/EAI/ESB concepts, SOA Governance, Event-Driven Architecture, message-based architectures, file sharing, and exchange platforms, data virtualization and caching strategies, J2EE design patterns, frameworks
- Should possess experience with at least one of middleware technologies (Application Servers, BPMS, BRMS, ESB & Message Brokers), Programming languages (e.g. Java/J2EE, JavaScript, COBOL, C), Operating Systems (e.g. Windows, Linux, MVS), and Databases (DB2, MySQL, No SQL Databases like MongoDB, Cassandra, Hadoop, etc.)
- Must have experience implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee and frameworks such as Spring Boot for Microservices
- Should have Advanced skills in implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee or similar frameworks such as Spring Boot for Microservices
- Appetite to manage large-scale projects and multiple tracks
- Experience and knowhow of the e-commerce domain and retail experience are preferred
Experience - 4-10yr
Location -Bangalore,Pune,Chennai,Hyderabad
NP - immediate joiner to 30 days
Python
DjangoKey Responsibilities:
1. Write clean, structured code and develop back-end components that are scalable and reusable which aligns with the existing architecture.
2. Own and manage team processes, releases, and systems and integrate user-facing elements developed by front-end developers with server-side logic
3. Design, build, test, and document code and databases
4. Coordinate with internal teams to understand user requirements and provide technical solutions
5. Make architecture decisions that contribute to maintainable systems
6. Architect and build the backend for the corresponding web service (Django)
Skills Required:
1. 2+ years of experience with Django, Experienced & expertise in Python framework - Django and Rest
2. Strong systems, architecture and database fundamentals, experience with scaling web technologies
3. Should have basic knowledge of Front End
4. Should have good database design knowledge
5. Should be able to write good quality code with good documentation
6. Experience in creating REST API's
7. Basic understanding of tech stacks - Postgres and Git
8. The ability to work independently is a must
What you will do:
- Working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams (10-25) and managing the timelines for field sourcing teams to support sourcing and on-boarding of supply
- Working on strategies to acquire supply for existing business and new product lines and executing through field teams
- Driving margins improvements by improving supply acquisition cost
- Improving driver engagement and adoption to technology
- Regularly communicating with senior management and clients on status, risks and change control
- Defining KPIs/KRAs on which would form the base for different processes
Desired Candidate Profile
What you need to have:- Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
- 2-10 years of frontline operational experience in B2B domain at a city/hub level
- Ability to adapt quickly to a new environment
NodeJS (Node.js)
MongoDBPreferred Experience:
- 2-3 years of industry experience in software development.
- Experience working with medical data
- Experience and familiarity working in development teams and team-based development practices including scrum/agile, code review, etc.
- Knowledge and experience working with NoSQL databases such as MongoDB, CouchDB, Raven DB, etc.
- Knowledge of RDBMS concepts and experience with Microsoft SQL Server, MySQL, etc.
- Knowledge and experience working with Node.js and related frameworks such as Express.js.
- Knowledge and experience working with web application frameworks such as Angular, AngularJS, or React and related frameworks such as Ionic.
- Familiarity with FHIR APIs and experience working with REST APIs.
- Experience working on full-stack projects.
- Familiarity with CI/CD pipelines
-
Desired skills:
- Bachelor’s degree or equivalent combination of education and experience in Computer Science.
- Ability to establish priorities, goals/objectives and timelines.
- Possess strong planning and time management skills.
- Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit. Works in a collaborative manner to achieve results.
- Ability to effectively present technical topics to internal groups with potentially varied levels of technical sophistication. Strong communicator with excellent ability to work in a team environment.
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QA Engineer
Main Responsibilities: • Develop, implement and execute scripts to validate functionalities, test cases, load and performance of the product including end to end testing in a real environment. • Positions would require thorough understanding of Testing/QA methodologies, exposure to multiple testing strategies and ability to design, develop, review and maintain automation frameworks to test products running on multiple platforms. • Design and develop automation tests using VBScript, Java language • Perform investigations on failed tests in order to identify the root cause. • Follow the Agile methodology used for the project. • Utilize Jira for task and issue tracking, Zephyr for test executions, Documentation in Confluence
Required Skills and Experience: • 3+ years of experience in Automation Testing • Standard scripting languages and automation tools: Java, VBScript, TestComplete, Selenium • Debugging & Troubleshooting experience • Sound Programming skills and OOPs concepts. • Coding and Scripting Expertise. • Working knowledge on multiple environments like Windows and Linux. • SQL knowledge • JavaScript knowledge
Good to Have: • Working knowledge of version control, say Git • Excellent verbal and written communication skills • Certifications
Candidates should have B.E. Comp/B. Tech/M. Tech/MCS/MCA or equivalent Computer degree.
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Java
Amazon Web Services (AWS)Python- Should have experience in supporting the application and infrastructure 24x7.
- Should have good working knowledge on troubleshooting skills of Operating Systems (Linux/Windows)
- Good experience on Java/j2EE application supporting and AWS infra supporting.
- Ability to work with 3rd parties/FOPS and provide required instruction to troubleshoot and restore faults.
- Respond quickly and effectively to production issues, troubleshooting solutions, and taking responsibility for seeing those solutions through resolution.
- Identify root cause and corrective actions for highly complex availability, capacity, security, performance, and quality issues affecting the database.
- Strong knowledge of Linux/Unix operating system.
- Good knowledge in scripting languages like Shell, Python.
- Good Knowledge on Databases like Mongo, Mysql, SQL Server.
- Respond to alerts and take corrective action to ensure the high-availability of our production environments and participate in an after-hours on-call rotation.
- Experience/Knowledge of other cloud platforms (Azure, Google Cloud) is a plus
- Strong verbal and written communications skills are a must
- Must have production support experience as the requirement is 24X7X365 production support.
Objective C
Swift
iOS App Development- Design and build advanced applications for the ios platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirements :
- Should have 3+ years of experience in working on ios apps
- BS/MS degree in Computer Science, Engineering or a related subject
- Proven ability to architect solutions from scratch as well as a jump in and refactor the existing code base
- Have an eye for elegant mobile UX and how the underlying architecture and design provides for it
- Solid understanding of the full mobile development life cycle.
- Start-up Experience will be an add-on
Skills : Swift, Room Database, RxSwift, SwiftUi, Google push notifications, APIs, and cloud messaging
Digital Aristotle is an emerging technology company, headquartered in Bangalore, India, leveraging the modern technologies of artificial intelligence, natural language processing, and machine learning to deliver meaningful insights from data, that can be customized to meet the personal needs of the individual. In other words, Digital Aristotle aims to compile the intelligence of an - Aristotle- and then clone it for individual use. Digital Aristotle can help you analyze data faster, more accurately, and relevant to your individual needs.
Website: http://www.digitalaristotle.ai/
About the team and Role
You are passionate about product management, finance and leadership. You consistently display outstanding commitment to delivering quality work and customer delight while being a transformational leader in the organization. You are comfortable working with multiple stakeholders, creating product backlogs, defining requirements from ambiguous needs, putting sprints together and delivering on the requirements. You are able to thrive in a highly collaborative, creative, analytical, and fast-paced environment. You are comfortable acting as a product manager/business analyst/project manager where required.
Primary Responsibilities
- Create and build product roadmap and strategy in collaboration with leadership team.
- Define Product Vision – Create product roadmap, identify the product market fit, areas for investment and potential for innovation in the market.
- Define Product strategy and market fit - break down the product vision and design product strategy to achieve vision.
- Business Requirements - Create and maintain business requirements for the technical teams.
- Execution of Product Planning and Development – Include customer goals and business requirements for product release, ensuring implementation is aligned with product goals and requirements.
- Document insights and interaction models based on user feedback.
- Conduct usability tests to validate business ideas.
- Work as a product owner as part of our agile teams, run sprints and lead product delivery.
Required Skill
- MBA or Master’s Degree in Finance Or Operations.
- 5+ years of hands-on experience as a Project Manager/Business Analyst/Product Manager.
- Strong experience in project delivery methodologies and business analysis methodologies.
- Possess good knowledge of agile project delivery and has experience working with agile teams.
- Strong experience in defining and documenting business requirements and functional specifications.
- Robust verbal and written communication skills with proven experience engaging and influencing senior executives.
- Ability to see the big picture, effectively evaluate trade-offs and drive consensus across business units and serve as an effective liaison between customers and engineering.
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
- High attention to detail, ability to manage multiple, competing priorities simultaneously while delivering results in a fast-paced, dynamic environment
Work Environment Details
- An opportunity to play a formative role in an ambitious financial services marketplace spanning investment banking, debt capital markets, institutional finance, retail lending and asset management
- A journey that will challenge and reward you in a manner few others will
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Software Engineer, Memorres