The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).
On the SUPPORT side, you’ll be doing things like… (80% of your day)
- Helping customers and potential customers on LIVE Chat (we use Intercom)
- Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
- Manage customer success pipeline (we use Hubspot)
- Relaying bugs to our development team to get taken care of (we use Jira)
- Creating user stories around customers wants, needs, issues (Asana)
- Using Stripe to process payments, refunds, and all things billing
- Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
- Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
- Create videos and animated gif's that show people how to DO things (people love walk-throughs)
On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)
- Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
- Create surveys and google forms to gain feedback from current customers
- Reach out to “likely to churn” customers to help them get value from Salesmsg
- Engage with canceling customers and design a system for tracking for later followup.
- Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
- Onboard new customers
Shubham Vishwakarma
Full Stack Developer - Averlon
About Purplerain Technologies INC
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What You’ll Do:
We are looking for a talented candidate with several years of experience in software Quality Assurance to join our QA team. This position will be at an individual contributor level as part of a collaborative, fast-paced team. As a member of the QA team, you will work closely with Product Managers and Developers to understand application features and create robust comprehensive test plans, write test cases, and work closely with the developers to make the applications more testable. We are looking for a well-rounded candidate with solid analytical skills, an enthusiasm for taking ownership of features, a strong commitment to quality, and the ability to work closely and communicate effectively with development and other teams. Experience with the following is preferred:
- Python
- Perl
- Shell Scripting
- Selenium
- Test Automation (QA)
- Software Testing (QA)
- Software Development (MUST HAVE)
- SDET (MUST HAVE)
- MySQL
- CI/CD
Who You Are:
- Hands on Experience with QA Automation Framework development & Design (Preferred language Python)
- Strong understanding of testing methodologies
- Scripting
- Strong problem analysis and troubleshooting skills
- Experience in databases, preferably MySQL
- Debugging skills
- REST/API testing experience is a plus
- Integrate end-to-end tests with CI/CD pipelines and monitor and improve metrics around test coverage
- Ability to work in a dynamic and agile development environment and be adaptable to changing requirements
- Performance testing experience with relevant automation and monitoring tools
- Exposure to Dockerization or Virtualization is a plus
- Experience working in the Linux/Unix environment
- Basic understanding of OS
-Social Media Management, setting up the social strategy, content calendars, scaling up social media reach
-Creative campaigns + campaign planning + execution + content strategy
-Product photoshoots for social media
-Performance driven ads for social media ads + new product design/ development + Content marketing
Preferred/ target industry:
Beauty brands
FigmaJob Title: UI Graphic Designer
Experience Required: Minimum 3+ Years
Location: Remote
Employment Type: Full-Time
Website: https://coincrowd.com/
Domain : Finance, Blockchain, Crypto
Job Description:
We are seeking a talented and experienced UI and Graphic Designer to join our creative team. The ideal candidate will have a strong background in designing intuitive and visually appealing user interfaces, with hands-on experience in Figma. You must be highly creative, innovative, and possess a keen aesthetic sense to deliver exceptional design solutions.
Key Responsibilities:
Design and deliver high-quality UI designs for web and mobile applications.
Create wireframes, prototypes, and mockups to effectively communicate design ideas.
Collaborate with product managers, developers, and stakeholders to ensure design alignment with business objectives.
Create intuitive and appealing creatives and posts for social handles.
Must have the good sense of design principles, colour theory.
Stay updated on design trends, tools, and best practices.
Translate complex concepts into user-friendly interfaces and visually compelling designs.
Requirements:
A minimum of 5 years of professional experience in UI and graphic design.
Expertise in Figma and other design tools (Adobe Creative Suite, Sketch, etc., is a plus).
Strong understanding of user-centered design, and responsive design.
Exceptional creativity and innovation with a proven ability to produce aesthetic designs.
Excellent communication and collaboration skills.
A portfolio showcasing a range of design projects, including web and mobile UI/UX work.
Knowledge of front-end development principles (HTML/CSS) is a bonus.
What We Offer :
In recognition of your valuable contributions, you will receive an equity-based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.
∙ Tele consult incoming Buyers, assisting them throughout their property search. ∙
Attend inbound requests and queries on selected units, scheduling/confirming site visits with trained team members for site visits. ∙
Understand the buyer's requirements, update all details in the portal, suggest best options, collect feedback, educate the buyer on facts and real estate appreciations, and guide the buyer to a decision.
∙ Moderate negotiations or forward interested buyer profiles to a team of experts for negotiations and settlement.
Experience - Minimum 2+ Year
CTC - Upto 8.00L pa ( Depending on Experience )
Job Description:
1. Execution of trade orders on behalf of clients.
2. Building relationships with clients & educating them about Investments.
3. Client Acquisition as per targets
Required Criteria:
1. Graduation Mandate.
2. NISM 8 certification (Equity & derivatives) / NISM 5 certification (Mutual Funds).
3. Stock Market knowledge is mandatory.
4. Should possess good communication skills.
5. Dealing & Cross Sales Experience is must
NOTE -Candidates having excellent knowledge of Equity, order punching on terminals, Future & Options,
NodeJS (Node.js)
MongoDB
Express
Google AnalyticsResponsibilities:
* Creating and executing a strong performance marketing strategy & execution plan
* Developing and managing digital prospecting and remarketing campaigns
* Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC while maintaining scale.
* Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
* Identifying and testing new channels to continue to meet or exceed established critical metrics
* Working closely with the performance agency to share funnel conversion improvement ideas, feedback & present results.
Key Requirements:
* Prior experience in a similar role as well as experience building effective multi-channel marketing strategies, including affiliate marketing, PPC, SEO, social media and other digital channels
* Expertise in campaign and channel analysis and reporting, including Google Analytics experience
* Candidate must possess excellent analytical skills and leverage data, metric, analytics and consumer behavior trends to drive actionable insights & recommendations
* Curious and a strong problem solver.
Expertrons is India’s one of the world’s largest AI Videobot assisted platforms, focusing on providing a Career Transformation journey, is led by IITB alumni and second-time Ed-Tech entrepreneurs, Jatin Solanki(previously founded StepApp & EduIsFun) and Vivek Gupta (whose previous venture got acquired by a publicly listed company). Through this platform, we are connecting job-seeking aspirants with Industry leaders aka Experts, helping them gain career insights, to settle their career in their desired domains, from elite experts.
Recently Expertrons raised a funding of $2.3 Mn in the Pre Series A round witnessing investors like Yoga Capital, Venture Catalysts, Auxano Capital, and existing investors LetsVenture, Ivycap Ventures, Iceland Venture Studios, Nikhil Vora (MD, Sixth Sense), and more.
Website: https://www.expertrons.com/
Expertrons Android App: bit.ly/expertrons
Product Demo Video: https://bit.ly/ProductDemo_Expertrons
Watch Explainer Video: https://bit.ly/Explainer_Expertrons
Roles and Responsibilities:
1. This is an individual contributor role in an employee-oriented, high-performance Environment that focuses on spreading about Expertrons to help professionals with their interview preparation & getting hired through referrals
2. Your role will start with contacting potential customers (Professionals and students) to set up Meetings, counsel the aspirants and get experts onboard with Expertrons
3. Understanding the profile in-depth and promoting it for consultation
4. Actively seeking out new Expert & user growth opportunities through calling, chat, etc
5. This hybrid model of sales will give you exposure to the best of Inside-sales and direct-sales
Preferred Skill Sets:
1. Keen interest in Sales & education
2. Good communication skills
3. Being interested in mentoring students and knack for sales and positioning an idea
You can apply for the Position if you:
1. Are available for full-time in-office employment (Office Location - Andheri, Mumbai)
2. Can work from office: MANDATORY
3. Can join immediately
4. Have a personal laptop
5. Have the relevant skills and interests
Salary - 4 LPA to 9 LPA (No bar for Rockstar Candidates)
Rewards:
1. Entrepreneurial Exposure
2. Letter of Recommendation
3. Become a part of an elite group of innovators
4. ESOP opportunity based on Interview interaction
5. Grow up to 10X in 3 years
The idea is not to live forever, but to create something that will!
Be a part of our growing team and climb up the ladder of success. So, if you have the expertise, skills, quirks that can help you add value to Expertrons, then apply with us, now!
Let's explore synergies foreseeing 10X+ growth in our converging paths
- Setting up the brand bible for various products and audiences
- Making sure that the brand is consistent across various platforms
- Setting up brand guidelines to be followed for communication, social media, merchandise, product and other assets of the company
- Plan, lead and execute the projects required to boost our brand presence
- Collaborate with Creative Team, Growth Team & others for execution of projects
- Partner with creative agencies, research and media partners to create integrated marketing plans
- Taking up initiatives to position our brand
- Strategize, develop and execute marketing interventions at FamPay
- Develop accurate projects priorities, schedules and execution of Mass marketing campaigns.
Requirements
- 4 - 7 years total experience
- Worked with a B2C tech startup in Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term
- Extremely empathetic towards understanding of the user groups: Teenagers and their parents
- Should be excited about building a brand for teenagers
- Up to date with recent trends and social media
- Good understanding of business dynamics in India
- Proactive personality and self-driven
- Takes ownership and has whatever it takes attitude
- Excited to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Enthusiastic about early stage start-ups
Adobe Illustrator
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Full Stack Developer - Averlon