The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).
On the SUPPORT side, you’ll be doing things like… (80% of your day)
- Helping customers and potential customers on LIVE Chat (we use Intercom)
- Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
- Manage customer success pipeline (we use Hubspot)
- Relaying bugs to our development team to get taken care of (we use Jira)
- Creating user stories around customers wants, needs, issues (Asana)
- Using Stripe to process payments, refunds, and all things billing
- Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
- Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
- Create videos and animated gif's that show people how to DO things (people love walk-throughs)
On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)
- Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
- Create surveys and google forms to gain feedback from current customers
- Reach out to “likely to churn” customers to help them get value from Salesmsg
- Engage with canceling customers and design a system for tracking for later followup.
- Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
- Onboard new customers
Shubham Vishwakarma
Full Stack Developer - Averlon
About Purplerain Technologies INC
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Company Overview :
We are a purpose-driven full-scale integrated marketing & digital agency that builds brands with integrated campaigns. Armed with a plethora of multi-disciplinary skills across branding, design, packaging and all branches of digital marketing, we are a one-stop destination for brands wanting to push boundaries and disrupt their industry.
From identifying revenue streams to developing strategic positioning across key channels, we bring our creative and strategic prowess to play to help our clients grow into new verticals and territories. With our 360o marketing aimed at holistic growth, we ensure there are no gaps in your marketing plan to ensure there is no lead bleed. Social Media, SEO, Content Ideation, Brand Identity, Collateral Design, Print / Packaging Design, Creative Design, Content Writing, UI & Web Design Tech, Performance Marketing, Press Release, Video Production, Tech & Innovation - our bouquet of services is customized to meet the unique goals of your business!
Job Profile - Lead Growth and Client Servicing ( Only for people based out of Mumbai, Thane, Navi Mumbai & MMRDA region only. Outside candidates strictly NO NEED TO APPLY )
Candidates (Strictly from Agency Background ) need to apply
Resumes with the non-agency background will not be accepted
Responsibilities:
- Identifying new revenue opportunities.
- Building business relationships with current and potential clients.
- Collaborating with management on sales goals.
- Preparing for meetings via structured research about target client and their needs
- Generate contact details of potential clients using tools like LinkedIn, lusha, ZoomInfo, Crunchbase, or various other lead gen tools and databases
- Pitch and create a funnel and close deals
- Ability to manage multiple projects for a variety of clients from concept to completion, on time and within budget
- Responsible for strategic planning with a business head, network and build strategic relationships with leading industry players, brands, agencies, and vendors
- Manage a portfolio of client accounts, ensuring successful campaign delivery and client satisfaction
- Help understand client needs and provide input for building pitches
- Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
- Attending networking events to attract and retain clients.
- Measuring and preparing report performance of all digital marketing campaigns and assessing against goals. (ROI and KPIs)
- Collaborate with agencies and other vendor partners
- Ensure that projects are completed on time and within budget.
Skills Required:
- Experience of 5-6 years required in the digital marketing industry
- Strong communication and management skills
- Strong organizational and time management skills.
- Enthusiastic to build good relationships with people.
- Ability to work well in a team environment
- Highly motivated and results-driven
- Team Handling
- Microsoft Word, Excel and Powerpoint knowledge required
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Joining: Immediate and the candidate should have their own laptop.
Working Days: Monday to Friday. ( 5 days a week )
Location: Powai ( Mumbai ). Hybrid model
Salary: As according to industry standards.
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About the Company:
Alyke, recognized as India's first friendship app, is revolutionizing the way people find friends online through its innovative matching algorithm. Alyke has quickly gained traction, surpassing 1 million users. This platform uniquely connects individuals based on shared interests and proximity and stands out for its commitment to creating a secure environment that encourages users to express themselves freely. Joining Alyke offers the chance to be part of an innovative team dedicated to reshaping the landscape of social connections.
Role Overview:
As a Senior Quality Assurance (QA) at Alyke, you will lead the QA team to ensure the delivery of high-quality software products. You will be responsible for developing and implementing QA strategies, overseeing all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. This role requires a combination of strong leadership skills and a deep understanding of QA methodologies in a fast-paced startup environment.
Role Overview
We are seeking a hands-on Senior QA Engineer with strong experience in mobile application testing and automation to join our fast-paced product team. In this role, you’ll help shape the future of Alyke by ensuring our Android and iOS apps are robust, scalable, and delightful to use. You’ll be instrumental in establishing strong testing practices, mentoring junior QAs, and driving test automation across platforms.
Key Responsibilities
- Develop, maintain, and execute test plans and detailed test cases for mobile and web applications.
- Own test automation strategy and execution for Alyke’s mobile apps (iOS & Android) — strong hands-on experience in Appium is a must.
- Collaborate closely with developers, product managers, and designers to ensure high-quality releases.
- Lead efforts on regression, performance, exploratory, smoke, and compatibility testing.
- Build and maintain test frameworks and CI/CD integrations to ensure faster release cycles.
- Triage issues effectively and ensure that critical bugs are identified, documented, and resolved.
- Mentor junior QA team members and help instill a quality-first mindset across the engineering team.
- Analyze logs, crashes, and performance metrics to detect edge cases and instability.
Required Skills and Experience
- 3–6 years of experience in software testing, with a strong focus on mobile app testing.
- Strong command of automated testing tools like Appium (required), Selenium, TestNG, or similar.
- Hands-on experience with mobile app testing on both Android and iOS.
- Familiarity with CI/CD pipelines and tools like Jenkins, GitHub Actions, or GitLab CI.
- Experience with bug tracking and test management tools (e.g., JIRA, TestRail).
- Solid understanding of REST APIs, databases, and debugging tools such as Charles Proxy, Postman, or Firebase.
- Strong analytical, problem-solving, and communication skills.
- Bonus: Knowledge of performance testing, security testing, or experience in startups.
Why Join Alyke?
- Be part of a product that’s transforming how people connect and build friendships.
- Take ownership in a high-impact role on a small but growing team.
- Competitive compensation and equity options.
- Work in a culture that values autonomy, transparency, and collaboration.
- Flexible work environment with remote-friendly culture.
Application Process: If you're excited about leading a team to ensure the quality of a product that brings people together, we'd love to hear from you. Please submit your resume, cover letter, and a link to any relevant work or projects you have worked using cutshort.
Flutter
Spring Boot• 8 - 15 years of experience building Full Stack applications with a focus on performance and low latency
• 2 - 5 years of experience building React and/or Mobile Applications. Some exposure is a plus but not
mandatory.
• 5 - 8 years working with microservices, API servers, databases, cloud-native development, observability,
alerting and monitoring
• Deep exposure to cloud services, preferably Azure
• Preferably worked in the Retail domain or other similar domains with complex business requirements
• Contributed to & actively maintained one or more open-source projects
• Blogging on performance or related topics
• Speaking engagements at Meetups or Conferences.
Core Skills:
• Strong understanding of Operating Systems, Database,s and Networking fundamentals
• Good understanding of RESTful APIs, GraphQL, and Web Sockets
• Exposure to the Frontend side of the world on Web and Mobile
• Strong understanding of Distributed Systems, Fault Tolerance, and Resiliency. Exposure to setting up and
managing Chaos is a plus
• Exposure to Domain Driven Design (DDD), SOLID principles, and Data Modelling on various RDBMS, NoSQL
databases
• Exposure to building high-performance APIs with the ability to isolate problems in different parts of the
request/response journey
• Good understanding of CNCF projects with a specific focus on Observability, Monitoring, Tracing, Sidecars,
Kubernetes
• Participate in architecture reviews to identify potential issues, and bottlenecks and provide early guidance
• Deep knowledge of at least 2 different programming languages and runtimes. Any two of JavaScript, Ruby,
Python, Swift, Go, Rust, C#, Dart, Kotlin, Java, Haskell, OCaml
• Excellent verbal and written communication
• A mindset to constantly learn new things and challenge the Status Quo
• Hands-on skills combined with leadership qualities to guide teams
- EE Functional Knowledge and experience in QAD Implementation
- EE Customization experience
- ICT experience
- EDI Experience (Good to have)
- Qxtend handling experience ( Good to have)
- Knowledge of Automotive / FMCG / Medical Devices / Industrial Manufacturing domains
- Good oral and written communication
Google AnalyticsRole-
You should have a strong grasp of current marketing tools and strategies and be able to help integrate digital marketing campaigns from concept to execution. The Digital Marketing Executive will work with the marketing team, coordinating with other teams (such as design, HR, etc) to launch campaigns on time.
Responsibilities-
- Coordinate with other support functions to develop marketing material
- Define schedules, handle posting on social media
- Keep an eye on the trends, suggest and execute campaigns around them
- Perform audits, plan and execute all digital marketing activities, including SEO/SEM, email, social media, and display advertising campaigns
- Design, build and maintain social media presence, increase the availability of multiple platforms
- Measure and report the performance of integrated marketing efforts, and assess against goals (ROI and KPIs)
- Brainstorm new and creative growth strategies
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Qualifications-
- BS/MS, BMM degree in marketing or a related field
- Proven working experience of more than 2 years in digital marketing & contribution to B2B sales if any.
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
- Experience with A/B and multivariate experiments.
- Solid knowledge of website advertising and analytics tools (e.g., Google Adwords, Google Analytics, Facebook Advertising)
- Strong analytical skills and data-driven thinking.
- Up-to-date with the latest trends and best practices in online marketing and measurement.
- Proven track record of successful sales achievements and a deep understanding of sales principles and techniques.
- Exceptional communication skills with fluency in English, both written and spoken.
- Excellent interpersonal skills, allowing you to connect effectively with client.
- Self-motivated, driven, and results-oriented with the ability to thrive in a fast-paced, target-driven environment.
- Strong organizational skills, with a keen eye for detail and the ability to manage multiple tasks simultaneously.
- Technologically proficient, and able to adapt to various sales and customer relationship management software.
1. Minimum 4-9 years of customization and implementation of Microsoft Dynamics CRM
2. CRM development experience:
3. Plug-in development
4. Custom workflow assembly development
5. Data migration and integration using Dynamics CRM tools.
6. Using web resources to communicate with MS CRM services
7. CRM form programming (Java scripting, Ribbon Customization)
8. Custom page integration (embedding custom ASP.NET pages into CRM and using JavaScript to integrate with CRM forms)
9. Generating Reports using SSRS
10. C#, .NET, JavaScript
11. CRM SDK and exposure to Web services.
12. Should have worked on Dynamics CRM on Premise and Dynamics CRM Online version
13. Should have experience in Integrating Dynamics CRM with ERP like D365 AX or D365 F n O, as well as other applications using Web services
Skills and Attributes-
1. Should be ready to work as a Solution architect for big implementations
2. Communication and Writing skills.
3. Should be able to work as a team lead/ technical lead, mentoring developer and solving their technical issues.
4. Should be ready to travel onsite as needed.
Qualification-
B tech
Design, build and maintain our social media presence
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
Identify trends and insights, and optimize spend and performance based on the insights
Brainstorm new and creative growth strategies
Plan, execute, and measure experiments and conversion tests
Collaborate with internal teams to create landing pages and optimize the user experience
Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Instrument conversion points and optimize user funnels
Collaborate with agencies and other vendor partners
Evaluate emerging technologies.
Educational Qualification: Graduate/Post-Graduate in any discipline
Experience: 0 - 3 Years
Location: Bangalore
Shift: Day / Night
Key Responsibilities:
- Work as a part of the clients' virtual business team or individually.
- Act as the SPOC (Single Point of Contact) with clients through email, phone or chat.
- Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements.
- Work as a part of the both internal and external clients' extended team.
- Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements.
- Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients.
Candidate profile:
- Graduate/Post-Graduate in any discipline
- Excellent communication skills
- Strong customer service attitude
- Desire to learn new things every day
- Good with comprehension and analytical skills
- Good at using search and internet tools like Google, Wikipedia, Yahoo etc.
- Good in handling Office productivity tools such as Microsoft Office
- Willing to relocate to Bangalore
- The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits).
- Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position.
- Candidates should have all relevant education & experience related documents.
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Full Stack Developer - Averlon