Customer Success Engineer

About Us

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.

We thrive to: 

• Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
• Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
• Empower clients to deliver value quickly and frequently to their end users.
• Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
• Raise the bar of software craft by setting a new standard for the community.

Job Description

This is a remote position.

Role Overview

We’re looking for a Software Craftsperson (SC-II) with strong expertise in Java (Spring/Micronaut) and Angular, passionate about clean code, test-driven development, and continuous improvement. In this role, you’ll work in product teams that take full ownership — from design and development to deployment — following eXtreme Programming practices like pair programming, CI/CD, and test-first development.

Scope & Impact

You will:

• Own feature-level design, delivery, and quality across backend and frontend.
• Collaborate cross-functionally to ship reliable, maintainable, and testable code.
• Contribute to continuous improvement by mentoring peers and refining engineering practices.

Requirements

• 3+ years of Java development with strong fundamentals and experience in Micronaut or Spring.
• Hands-on experience with Angular and TypeScript in building scalable front-end applications.
• Experience working with relational databases and debugging performance issues.
• Familiarity with Git and working in collaborative software teams.
• Experience with CI/CD pipelines and modern DevOps practices

Must-Have Skills

Backend – Java

• Frameworks: Micronaut / Spring
• ORM: Hibernate
• Strong Java fundamentals: Design principles & patterns, Collections, Multithreading
• Build Tools: Gradle / Maven
• Testing: JUnit

Frontend – Angular

• Strong fundamentals with TypeScript
• State management, Components, and Data binding
• Routing, Directives, and Pipes
• Strong debugging skills

Database & DevOps

• Debugging and performance tuning
• CI/CD: Experience with continuous integration and deployment practices

Good-to-Have Skills

• Aspect-Oriented Programming frameworks 
• RxJS for reactive programming in Angular
• Fundamental SQL knowledge
• Cloud/Platform: Azure
• Observability & Monitoring best practices

AI-First Development Focus

• Leverage AI tools like GitHub Copilot, Cursor, Augment, and Claude Code to accelerate development.
• Use AI to detect potential bugs, code smells, and performance issues early.
• Apply prompt engineering techniques to optimize AI coding assistance.
• Evaluate AI-generated outputs for correctness, performance, and security.
• Continuously explore and integrate emerging AI-powered tools and workflows.

Benefits

• Remote-first culture with structured collaboration.
• Biannual in-person sprints and an annual retreat (all travel covered).
• Dedicated Learning & Development budget, conference sponsorships, and comprehensive insurance for you and your family.
• Opportunities to work on AI-integrated, cutting-edge projects in a collaborative environment.

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills

Good coding/problem solving skills and interest in learning new things will be the key. Time/Training will be provided to learn new technologies/tools.

3 or more years of experience in building web/mobile applications using the following languages

● HTML/CSS3, Complex Responsive Design Layouts, StyleX

● Typescript / JavaScript

● React / Vue / Angular

● Cordova / Ionic - Capacitor

● React ARIA, Antd

● eCharts, D3

● Axios / API integration

● Animations with Framer

● View Performance Optimisation

Responsibilities

● Writing good quality code with component framework using latest standards

● Themeable react components with different variations of the component

● Design mobile-based and web based features

● Work with other developers to ensure that the product is functional and visually

appealing.

● Ensure that the website is optimized for various devices.

● Stay up-to-date on emerging technologies and using adopt latest ones

Responsibilities: 

● Work with principal stakeholders & decision makers in client organizations to understand their Business/Organization Goals, User/Customer Behavior, and create Design Roadmaps & Strategies for their Services & Products. 

● Collect & analyze Business Requirements, create Design briefs & proposals, convert sales inquiries into projects. 

● Lead prioritization discussions with leadership teams, defining scope, budget, timelines and resource allocation. 

● Lead the Design Studio & projects to on-time and quality delivery as agreed by the client. 

● Guide excellent design delivery, with thorough understanding of UX & UI Design. 

● Work closely with Frontend & backend development, Content & Communication, Digital Marketing and other teams to ensure the success of the projects. 

● Raise and negotiate issues and risks with senior management of the client. 

● Manage profitability of the projects & design studio. 

● He/she needs to guide team members well and facilitate their constant learning in the organization. 

● Stay up-to-date with latest achievements, best practices and trends in design. 

● Establish best practices and design-thinking processes across the organization. 

Expectations: 

● Minimum 10+ years of core UX & UI Design experience. 

● At least 3 years of experience leading and managing a small to medium design team (20 to 40 Members). 

● Should have led at least 12 product design client projects hand-on, involving UX & UI Design teams, Front end development teams. 

● Should have led & delivered at least 3 client projects in CX or Service Design. 

● Experience in UX & UI Design for web, mobile & TV.

● Should be willing to travel for short/long durations in India and abroad for work. 

● Thought Leader in Strategic UX Design. 

● Ability to decode complex technical content

We are looking to hire a skilled WordPress developer to design and implement attractive and functional websites for our clients. You will be responsible for both back-end and front-end development including the implementation of WordPress themes and plugins as well as site integration and security updates.

WordPress Developer Responsibilities:

• Meeting with clients to discuss website design and function.
• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.

Job Title: PHP (Laravel) Developer

Experience: 2 to 7 years

Skills:

PHP : Laravel, (MVC)

Database: MySQL

{(added Advantage)

Database : Mongo DB

Server Hosting : – AWS (Knowledge of EC2, S3, RDS & Route53)

Good to have experience in ReactJS, NodeJS, VueJS}

Communication skills: Must have good in communication

.

Requirements:

Understanding of MVC design patterns

Basic understanding of front-end technologies, such as JavaScript, HTML5, and

CSS3

Knowledge of object oriented PHP programming

In-depth knowledge of object-oriented PHP 7.x and Laravel 5/6+ PHP Framework

Experience with MVC, Entity Framework, Web form, Web API and business layer

and

front-end technologies

Creating database schema that represent and support business processes

Familiarity with SQL/NoSQL databases and their declarative query languages

In-depth knowledge of Git,Bitbucket and related pipeline for Continues integration

and

Continues deployment

Creative and efficient problem solving capability

Understanding of Agile development process

Developing rich and complex web applications in an efficient manner so that the

applications let the user interact with the site or application smoothly.

Ability to understand technical documents like SRS, Design Document & Wireframes.

Personal Specifications –

- Proficiency in written and spoken English(must)

- Understanding of project development methodologies like Agile is preferred.

- Understand team development/Source code control

• Demonstrate a deep understanding of fundamental visual design disciplines (typography, iconography, composition, color, composition, layout) and UI Illustrations
• Design and guide the exploration of the range of possibilities for the aesthetic vision for the product
• Apply UX principles and user research data to build user interfaces and other user interactions that implement user workflows wireframes, and prototypes
• Use prototypes to communicate concepts and narratives
• Create designs with an information structure and navigation that anticipate user paths and logical process flows
• Actively engage with the product team, representing the Hubble design philosophy and advocating for the user
• Work closely with fellow designers and developers to understand and create designs

Desirable Education, Experience, and Capability

• B.Des/M.Des, BFA/MFA, BS/MS Degree; preference for Human-Computer Interaction, Design or equivalent experience
• 3-5 years, with a minimum of 3 years of relevant experience

Required Criteria

• Experience working as a UI or UX designer with an in-house design team or at a Design agency
• Experience in creating or contributing to a design system, component library and UI illustrations
• Experience in creating motion design (in-app animation) in Adobe After Effects
• Advocate for and promote good user experience
• Knowledge of Lean UX methodologies and experience working in a collaborative, agile environment is a plus
• A portfolio that highlights your approach to problem solving coupled with your skills in visual and interaction design
• Strong written and verbal communication skill

Perks

• Best hardware and software to help you get the job done in the best way possible
• Remote office allowance to support you regardless of where you work
• Learning and development allowance to help you grow your career
• Flexible leave policy to give you more control over your time.
• Health insurance for your family and you to keep you well.

Required experience and skills

• Bachelors degree in Computer Science and Engineering. Bonus: Masters degree.9+ years of total full-time work experience, preferably shipping SaaS applications.
• Startup experience strongly desired.
• Played a pivotal role in scaling a company and led teams in an agile environment where iteration has led to perfection.
• Proven track record of on time project deliveries with balanced calls on technical designs and tech debt.
• Expert proficiency in:
• 1. Ruby, Ruby on Rails, Mysql, Linux, Git, AWS, CI/CD, NewRelic.
• 2. broad range of internet technologies and applications.
• 3. interacting, building, and improving the performance of systems end-to-end.
• 4. architecting/designing complex systems
• Strong collaborator and thought partner to Product team.Driven by outcomes more than output.
• Have led projects with small, dynamic, and fast-paced teams (3-5 engineers), with great flexility and adaptability on large projects, delegating working effectively.
• Viewed by the team as their evangelist, role model and bar raiser.
• Past teams and co-workers attest to your prowess & agility in building great products, and driving sound technical decision making.Mentored engineers within and outside own team.
• High on EQ, humility, curiosity and self drive.

Responsibilities

We use a rubric / career ladder as a framework to help our engineers grow in their careers. Please refer to the SDE IV section in the rubric (https://docs.google.com/spreadsheets/d/1z_51E1mZ3qf0MBuAyfHjKE1HN6h_yghAx2WMaB1z-Ms/edit?usp=sharing">click to view) to understand our expectations on your role and responsibilities.

Your responsibilities include:

• Leading completion and delivery of multiple concurrent projects with clear deliverable timelines and milestones
• Providing key input and guidance in helping to solve our most difficult and challenging issues, and providing recommendations for preventing or mitigating the effects of the issues in the future
• Identifying inconsistencies caused by lack of best practices and patterns, and proactively collaborate with the team to gather input to define and rollout new best practices
• Mentoring other engineers on increasing their impact both within and outside of their team, including identifying opportunities for them to do so
• Participate in shaping longer term technical and architectural goals in consideration of product/company strategy, organizational growth, scalability, security, and other factors