The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).
On the SUPPORT side, you’ll be doing things like… (80% of your day)
- Helping customers and potential customers on LIVE Chat (we use Intercom)
- Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
- Manage customer success pipeline (we use Hubspot)
- Relaying bugs to our development team to get taken care of (we use Jira)
- Creating user stories around customers wants, needs, issues (Asana)
- Using Stripe to process payments, refunds, and all things billing
- Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
- Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
- Create videos and animated gif's that show people how to DO things (people love walk-throughs)
On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)
- Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
- Create surveys and google forms to gain feedback from current customers
- Reach out to “likely to churn” customers to help them get value from Salesmsg
- Engage with canceling customers and design a system for tracking for later followup.
- Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
- Onboard new customers
Shubham Vishwakarma
Full Stack Developer - Averlon
About Purplerain Technologies INC
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Our client is a leading student housing platform globally, with 1M student housing units listed in 6 countries and across 80 cities. They helped 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process.
Roles and Responsibilities
● Work closely with the sales business leaders to achieve the sales targets in the assigned regions.
● Responsible for managing a team of around 20 people with 3-5 managers.
● Must be able to manage the existing process that is scalable.
● To mentor and coach sales associates/managers.
● Responsible for taking participation in recruitment events for your team.
● To ensure that the team is up to date with all the relevant product knowledge and service
offerings.
● To track and report KPI and KRA’s of the team on a weekly/monthly/quarterly basis.
● Responsible for achieving team and individual targets on a weekly/monthly/quarterly basis.
● Responsible for collaborating with the marketing team to help them plan marketing campaigns as per assigned region requirements.
Requirements
● Graduation in any field.
● Minimum 2-3 years of experience as a sales manager/sales lead.
● Should have experience in managing 10-15 members.
● Excellent communication skills in English.
● Understanding performance data and transforming it into actionable strategy.
● Basic knowledge of MS excel and sales pipeline and CRM.
● Ability to motivate employees.
● A leader and strategic thinker.
NodeJS (Node.js)
MongoDB
Express
JavascriptNode.js Developer Requirements:
1. Bachelor's degree in computer science, information science, or similar.
2. At least two years' experience as a Node.js developer.
3. Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
4. Knowledge of front-end technologies such as HTML5 and CSS3.
5. Superb interpersonal, communication, and collaboration skills.
6. Exceptional analytical and problem-solving aptitude.
7. Great organizational and time management skills.
8. Availability to resolve urgent web application issues outside of business hours.
JavaJavascript
React.js
Angular (2+)
AngularJS (1.x)
PHP2. Strong in-depth expertise on web development or relevant programming languages & Solid experience with large database (Mongo db/MYSQL).
3. Document the development process, architecture, and standard components.
4. Knowledge of design patterns and AWS experience, or any Cloud stack, Comfortable with agile practices, user stories and task breakdown.
5. Remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
6. 3 + yr experience as a PHP/Node/Java developer or other technologies to lead a team of PHP programmers Workflow Management, design and implementation in all its stages.
7. 4+ year’s professional experience in Project Management.
C#Key Responsibilities:
· Creation and implementation of an automation test framework to automate tests for a front-end AngularJS application, with a Microsoft Azure Service Bus message-oriented-middleware and Rest API following a Continuous Integration/Continuous Delivery pipeline, using Azure DevOps process implementation. The framework should drive frontend UI and middleware APIs, using SpecFlow and Selenium in BDD standard with Visual Studio
· Deliver work to agreed estimates and timescales
· Follow Agile techniques and be an active member of the Scrum Team
· Provide testing domain knowledge and support delivery with automated testing
· Write new scripts, run & modify existing scripts of BDD features and scenarios, structured through Page Object Model
· Develop and execute performance test scripts for load and stress of UI,Mobile and Webservices testing using Load Runner/ J Meter
· Test (manually & automate) against cross-browsers, accessibility (Axe, Wave, Lighthouse) & devices
· Set up and manage test environments and data
· Accept data from file input for more complex requirements
· Create comprehensive acceptance tests aligned to the acceptance criteria
· Ensure that acceptance criteria are satisfied using both Black-Box testing and White-Box testing methods
· Ensure that the agreed Definition of Done is met for each requirement
· Document and verify test results within the test management tool
· Report testing progress and issues in a timely manner as defined in the Test Plan and the agreed team organization; in particular to relay issues/risks that might affect quality or the ability to complete tests according to plan and to proactively seek appropriate solutions
· Defect management - raise and record details of defects encountered during testing
· Test reporting
· Develop and maintain knowledge, skills and competencies in test automation and tools
· Participate in all Release Planning meetings
· Attend all Scrum ceremonies
Essential Skills/Experience:
· At least 3yrs experience of working as an Automation Test Analyst within solution integration projects
· Demonstrable experience of working within a Scrum Team
· Able to articulate and demonstrate a good understanding of:
o Test automation
o Test Automation frameworks (Specflow)
o Continuous Integration (CI) & Continuous Delivery (CD)
o Test Techniques
o Test Tools (e.g Selenium, Load Runner/J meter)
o Page Object Model (Automation Framework)
o GIT
· Demonstrable experience of:
o using Gherkin language to write Test Scenarios
o c# or JavaScript
o Selenium Web Driver
o GIT
o J meter/Load Runner
· Demonstrable knowledge and experience of using two or more software engineering tools, techniques, methods, in accordance with recognized standards, specifically:
o SQL (for example production of basic scripts to query a relational database)
o MS Excel (for example basic dataset querying and data build)
· Has demonstrable experience of using common business technology (for example, MS Office suite of tools) and able to produce a range of test deliverables in-line with applicable standards with minimal supervision
Desirable Skills/Experience:
· International Software Testing Qualifications Board (ISTQB) Test Analyst Advanced Level Certification
· Advanced Automation Test Engineer (ISTQB)
· Knowledge on ADO (Azure Devops) to run automated tests and CI
· Knowledge of the latest developments and future strategy for their technology area
Laravel
CodeIgniterPHP• Proven history of web application development using Laravel Framework
• Writing clean, fast PHP to a high standard, in a timely and scalable way
• Good working knowledge of PHP( CorePhp, Object Oriented Php) and applying the language to solve problems.
PHPLaravelCodeIgniterPosition Vacant: 3 [1 Senior(2-3 yrs experience) and 2 Junior (upto 1year)]
Job Location: Ahmedabad
Experience: 1 to 3 years
Qualification:Graduate (Preferable BE/ BTech/ ME/ MTech/ MCA/ BCA/ MSc)
Job Description
We are looking for a motivated PHP / Laravel developer to come join our agile team of professionals.
If you are passionate about technology, constantly seeking to learn and improve skillset,then you
are the type of person we are looking for!
We are offering superb career growth opportunities, great compensation and benefits.
Responsibilities
● Develop,record and maintain cutting edge web-based PHP applications on portal plus
premium service platforms
● Build innovative,state-of-the-art applications and collaborate with the User Experience (UX)
team
● Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
● Prepare and maintain all applications utilizing standard development tools
● Utilize backend data services and contribute to increase existing data services API
● Lead the entire web application development life cycle rightfrom conceptstage to delivery
and post launch support
● Convey effectively with all task progress, evaluations,suggestions,schedules along with
technical and process issues
● Documentthe development process, architecture, and standard components
● Coordinate with co-developers and keeps project manager well informed of the status of
development effort and serves asliaison between developmentstaff and project manager
● Keep abreast of new trends and best practices in web development
Skills
● Strong knowledge of PHP web frameworks(such as Laravel, Yii, etc depending on your
technology stack)
● Understanding the fully synchronous behavior of PHP
● Understanding of MVC design patterns
● Basic understanding of front-end technologies,such as JavaScript, HTML5, and CSS3
● Knowledge of object oriented PHP programming
● Understanding accessibility and security compliance (Depending on the specific project)
● Strong knowledge of the common PHP or web server exploits and theirsolutions
Understanding fundamental design principles behind a scalable application
● User authentication and authorization between multiple systems,servers, and environments
● Integration of multiple data sources and databasesinto one system
● Familiarity with limitations of PHP as a platform and its workarounds
● Creating database schemasthatrepresent and support business processes
● Familiarity with SQL/NoSQL databases and their declarative query languages
● Proficient understanding of code versioning tools,such as Git
Javascript
HTML/CSSAngular (2+)
Google Analytics
Javascript
React NativeReact.js
Redux/Flux
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon