Cutshort logo
Purplerain Technologies INC logo
Customer Success Engineer
Purplerain Technologies INC's logo

Customer Success Engineer

Jesthna K's profile picture
Posted by Jesthna K
1 - 2 yrs
₹3L - ₹4L / yr
Remote only
Skills
Customer Success
Customer Support

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

 

On the SUPPORT side, you’ll be doing things like… (80% of your day)

 

  • Helping customers and potential customers on LIVE Chat (we use Intercom)
  • Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
  • Manage customer success pipeline (we use Hubspot)
  • Relaying bugs to our development team to get taken care of (we use Jira)
  • Creating user stories around customers wants, needs, issues (Asana)
  • Using Stripe to process payments, refunds, and all things billing
  • Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
  • Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
  • Create videos and animated gif's that show people how to DO things (people love walk-throughs)

 

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

 

  • Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
  • Create surveys and google forms to gain feedback from current customers
  • Reach out to “likely to churn” customers to help them get value from Salesmsg
  • Engage with canceling customers and design a system for tracking for later followup.
  • Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
  • Onboard new customers
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Purplerain Technologies INC

Founded :
2010
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

Thousands of B2B users globally rely on PurpleRain products every day in enabling value in sales automation, cloud communication and big data.
Read more

Connect with the team

Profile picture
Jesthna K

Company social profiles

bloginstagramlinkedintwitterfacebook

Similar jobs

Moshi Moshi
at Moshi Moshi
3 candid answers
Human Resource
Posted by Human Resource
Bengaluru (Bangalore)
3 - 4 yrs
₹8L - ₹10L / yr
Sales

Business Development Manager - Job Description


About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in

2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and

corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks,

marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.


Job Description:

We are looking for a BDM with experience in generating sales and developing new business for our

company. This is the perfect opportunity for someone who is excited by the prospect of growing with

the company in a friendly environment and having a key role in the process.


Responsibilities:

1. Developing, generating, and growing new business- branding, website, marketing, and creatinginnovative business plans for clients.

2. Managing both our existing sales pipeline and developing new business opportunities. Identifying opportunities for new business development through following up on leads and conducting research on target clients.

3. Selling Web and Digital marketing services/solutions including SEO, Google, PPC, social media marketing, B2B marketing, Branding, website development, and other services.

4. Create effective and persuasive proposals.

5. Excellent presentation, pitches, proposal, negotiation, and customer relationship skills.

6. Maintain an active schedule of prospecting calls.

7. Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals

Read more
Deqode
at Deqode
1 recruiter
purvisha Bhavsar
Posted by purvisha Bhavsar
Mumbai, Navi Mumbai
2 - 4 yrs
₹4L - ₹18L / yr
skill iconReact.js
skill iconJavascript

🚀 Hiring: React.js

⭐ Experience: 2+ Years

📍 Location: Mumbai

⭐ Work Mode:- 5 Days Work From Office

⏱️ Notice Period: Immediate Joiners or 15 Days

(Only immediate joiners & candidates serving notice period)


We’re looking for a skilled React.js Developer to join our growing team! If you love building dynamic, user-friendly web applications and have strong expertise in React.js, JavaScript (ES6+), and modern front-end tools, this role is for you.


Key Skills:

  • Proficiency in React.js, JavaScript (ES6+), HTML5, CSS3
  • Experience with Redux / Context API
  • Strong knowledge of REST APIs & JSON
  • Familiarity with Git & Agile development
  • Bonus: TypeScript, Next.js, Testing (Jest/Enzyme), UI frameworks (Material-UI/Tailwind)


Read more
MNC
MNC
Agency job
via Saino Koyo Consulting by Anjali Sharma
Remote only
5 - 14 yrs
₹35L - ₹40L / yr
Agentic AI
Retrieval Augmented Generation (RAG)
Large Language Models (LLM) tuning

Hiring: AI Agent Builder (Marketing / Sales Automation)


🎯 Interview Mode: Virtual

Key Responsibilities

  • Build AI-powered agents and automation workflows for Sales & Marketing use cases
  • Develop Agentic AI solutions using LangGraph, CrewAI, AutoGen, etc.
  • Build RAG pipelines with vector databases
  • Integrate LLM solutions with CRM and enterprise tools
  • Design production-grade AI workflows with observability and guardrails
  • Collaborate with GTM, Product, and Engineering teams

Required Skills

  • Strong Python & backend development experience
  • Hands-on with Agentic AI, RAG, Prompt Engineering
  • Experience with LangGraph / CrewAI / AutoGen
  • API integrations and workflow automation
  • Experience with vector DBs: Pinecone, ChromaDB, Weaviate, pgvector
  • Cloud exposure: AWS / Azure / GCP
  • Experience with n8n / Zapier is preferred
  • CRM integrations: Salesforce / HubSpot / RevOps tools

Preferred Experience

  • Lead scoring & campaign automation
  • CRM workflow automation
  • Sales outreach & pipeline enrichment
  • AI-based content generation
  • Revenue/Growth automation

Looking For

  • Strong hands-on implementation experience
  • Production deployment exposure
  • End-to-end AI automation project experience
  • Excellent communication skills
  • Comfortable working in night shifts


Read more
Remote only
2 - 5 yrs
₹1.8L - ₹2.4L / yr
Account Management
Accounts payable
Financial reporting
Financial accounting
Key account management
+7 more

Job description

Job Title: Accountant (Zoho Books Experience)

Job Type: Full-Time

Work Mode: Work From Home (WFH)

Experience: 3–5 Years

Salary: Up to ₹20,000 per month

Company Name: Estabizz Fintech Private Limited

 

Job Overview

We are looking for a detail-oriented and experienced Accountant with hands-on experience in Zoho Books to manage our billing, collections, and compliance processes. The ideal candidate should have strong knowledge of accounting practices, GST filing, and billing management, along with the ability to coordinate with internal teams and clients regarding payments and invoices.

 

Key Responsibilities

·       Prepare and send invoices and quotations & engagement contracts with clients.

·       Maintain and manage the complete billing cycle.

·       Ensure accuracy in billing records and financial documentation.

·       Collections & Payment Follow-ups

·       Follow up with clients for pending payments and overdue invoices.

·       Maintain collection records and track outstanding receivables.

·       Communicate professionally with clients to resolve payment delays.

·       Address and resolve billing-related disputes with customers.

·       Coordinate with internal teams to correct billing discrepancies.

·       Work with the legal team in cases of prolonged outstanding payments.

·       Maintain documentation related to payment recovery cases.

·       Accounting & Compliance

·       Maintain financial records using Zoho Books.

·       Process monthly employee salaries.

·       Prepare and file GST returns and ensure tax compliance.

·       Assist in reconciliation and financial reporting when required.

Required Skills

·       Hands-on experience with Zoho Books.

·       Strong knowledge of GST filing and compliance.

·       Experience in accounts receivable, invoicing, and collections.

·       Ability to work independently in a remote work environment.

·       Proficiency in Excel and accounting software.

·       Strong organizational and documentation skills.

 

Qualifications: Bachelor’s degree in Accounting, Finance, Commerce, or related field (B. Com preferred).

 

Regards

Radhika Sharma

HR Manager

Estabizz fintech private limited

 

 

Read more
Digital Transformation & IT Services Company
Digital Transformation & IT Services Company
Agency job
via Jobdost by Sathish Kumar
Chennai
2 - 6 yrs
₹8L - ₹15L / yr
skill iconJava
skill iconReact.js
skill iconJavascript
Fullstack Developer
Spring
+1 more

Skills Required: Java, HTML , CSS ,Angular,Springboot


Job Requirements:

  • Experience in Core Java and J2EE

  • Good hands-on experience in working with Spring, Hibernate Frameworks.

  • Should have working experience on Web Services, and Database design.

  • Working knowledge of HTML 5 ReactJS is needed.

  • Knowledge in NOSQL databases and analytics will be an advantage.

  • Analyze, Design & develop features in product

  • Code review of team members/peers

Read more
TestMu AI (Formely LambdaTest)
Mehak Monga
Posted by Mehak Monga
Remote only
4 - 10 yrs
₹17L - ₹35L / yr
SaaS
Negotiation
Sales
Account Management
About LambdaTest
We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing.

Our Mission
On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.

Our Vision
We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.

About the Team
We are a dynamic team that works in a fast-paced environment, ambitious to make a huge impact. Aligned with the company’s vision and strategy, the cross-functional teams work closely to build cutting-edge SaaS products that enable software developers & testers globally to perform testing intelligently at scale. Default to transparency, we share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.

Description
We are looking for an Account Executive with strong technical expertise and decent years of experience to join our team. You will be responsible for facilitating the development process across our organization. Besides you should come up with Ownership as a personality trait.

Responsibilities
 Responsible for achieving quarterly and annual sales quota
 Conducts sales needs analysis with new and prospective customers, including the development of client-centric product solutions.
 Generates leads with the support of SDRs by contacting prospective clients through cold reachouts, networking and industry events.
 Qualifies new leads and determines serviceability of prospects
 Understands the communication needs of enterprise customers, and designs solutions to meet those unique business needs.
 Designs, develops, and delivers sales proposals and presentations on product benefits.
 Maintains all sales databases necessary to report sales activity and customer information with the support of SDRs

Requirements
 4-10 years’ experience in similar roles; Experience as Account Executive or Sales
 Development Representative at any technical product company is a big plus!
 Flawless communication skills, both written and oral, with extensive public
Speaking experience
 Demonstrated ability to work solo as well as being a productive team member, making outbound reach - outs every day
 Have a strong work ethic and are eager to learn and make new connections with prospects
Read more
Rejolut
at Rejolut
1 video
2 recruiters
TalentA Team
Posted by TalentA Team
Navi Mumbai
1 - 7 yrs
₹2L - ₹10L / yr
Automation
Web performance optimization
Growth Hacker Job Description
Job Brief
We are currently hiring a Growth Hacker who will be responsible for delivering
effective marketing campaigns that will drive the adoption, engagement, and
monetization of the digital product or service. This is a cross-functional role that
works closely with the marketing, sales teams, product management, and technology
teams to conceptualize and launch features and campaigns that will increase usage,
traffic, and revenues for the digital channels.
Main Responsibilities of a Growth Hacker
Developing and executing online and offline campaigns, digital marketing,
brand partnerships, on-ground activation etc. to drive traffic to digital
channels.
Choosing, setting, and prioritizing growth goals for the company.
Identifying growth opportunities for the company.
Identifying, developing & optimizing growth channels to drive revenue growth.
Analyzing marketing data and user feedback (campaign results, conversion
rates, traffic, etc.) to help shape future marketing strategies.
Proposing new initiatives to attract prospects and convert leads as well as
testing new approaches to capture existing demand.
Providing inputs & expertise to drive efficacy of marketing activities (content
development and optimization, advertising, etc.)
Planning and executing initiatives to reach the target audience through
different channels.
Working closely across teams with other teams to share ideas, feedback &
present results.
Key Requirements
Must have a degree in Marketing, Business Administration or a related field.
A minimum of 2 years experience in a related/ similar role and the start-up
space.
Excellent analytical skills, and leverage data, metrics, analytics, and consumer behavior trends to generate creative ideas.
Open-minded, curious, problem solver and a highly goal-oriented individual
who is resilient in your pursuit of growth.
Skilled at web optimization, sales generation, conversion analysis, and creating
sales funnels.
Knowledge of various growth-hacking tools, such as automation and campaign
monitoring platforms.
 Expertise in marketing, online strategies, user experience, and business
development.
 Excellent logical skills are required.
Read more
codersbrain
at codersbrain
1 recruiter
Aishwarya Hire
Posted by Aishwarya Hire
Remote only
4 - 6 yrs
₹6L - ₹10L / yr
SAP PI
SAP
SAP ERP

The Senior SAP PI/PO Developer (Process Integration / Process Orchestration) is responsible for delivering interfaces between SAP and Non-SAP systems that combine business processes with software SAP development tools.

The complexity of interfaces may vary, however they need to scale and be highly reliable for complex enterprise system environments. The Sr. PI/PO Developer understands overall SAP enterprise system landscape and can perceive functional requirements between SAP components within the core ERP solution being deployed as well as integrate to external applications in the enterprise environment.

Read more
FincluS
at FincluS
1 video
1 recruiter
Naveen Tekumani
Posted by Naveen Tekumani
Remote, Bengaluru (Bangalore)
0 - 1 yrs
₹5000 - ₹36000 / mo
skill iconNodeJS (Node.js)
skill iconJavascript

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

  • Integration of user-facing elements developed by front-end developers with server side logic
  • Writing reusable, testable, and efficient code
  • Design and implementation of low-latency, high-availability, and performant applications
  • Implementation of security and data protection
  • Integration of data storage solutions 

Skills And Qualifications

  • Strong proficiency with JavaScript 
  • Knowledge of Node.js and frameworks available for it 
  • Understanding the nature of asynchronous programming and its quirks and workarounds
  • Good understanding of server-side templating languages 
  • Good understanding of server-side CSS preprocessors 
  • Basic understanding of front-end technologies, such as HTML5, and CSS3
  • Understanding accessibility and security compliance
  • User authentication and authorization between multiple systems, servers, and environments
  • Integration of multiple data sources and databases into one system
  • Understanding fundamental design principles behind a scalable application
  • Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
  • Creating database schemas that represent and support business processes
  • Implementing automated testing platforms and unit testses 
  • Proficient understanding of code versioning tools, such as Git
  • candiates who built apps, workedd with companies, participated &won in hackathons only prefered
Read more
Sarvodaya Infotech
at Sarvodaya Infotech
1 recruiter
Kanika Bansal
Posted by Kanika Bansal
Yamunanagar
0 - 4 yrs
₹1L - ₹1L / yr
Customer Success
Client Servicing
Business Process Outsourcing (BPO)
Contact customers by telephone in order to promote and sell services, gather information, verify details or post their requirements. Responsibilities: 1) Calling to the clients. 2) Handle their queries and resolve them. 3) Maintains database by entering, verifying, and backing up data. 4) Contributes to team effort by accomplishing related results as needed. 5) Documents transactions by completing forms. 6) explain the customers - based on services offers / benefits 7) promoting the brand 8) taking proper feedback - mails/phones ( communication channel) Requirements: 1) Candidate must possess the good communication skill. 2) Knowledge of computer 3) Good typing speed 4) Able to read/write/speak English and Hindi language. 5) Capability to handle customer queries. 6) Good convincing power.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos