Customer Success Engineer

Tranzact is a a cloud-based B2B Business platform for Indian Manufacturing & Trading SME's. TranZact brings different teams of SMEs on a single platform where they can collaborate efficiently to manage their entire business.

Responsibilities:

● Making conversation with the prospective SME business owners and moving them to a

product demonstration

● Develop and maintain effective relationships with all key stakeholders of the company.

● Collaborate with all internal and external teams and perform troubleshooting on all client

issues and ensure timely resolution.

● Close sales with qualified leads to generate new business and ensure the client’s needs

are met

● Encourage potential clients to buy premium products and close the best possible deal

● Build customer relationships with existing clients by reaching out via phone calls, emails,

or other forms of communication to increase the likelihood of them using our services

again

● Track sales cycle progress on a monthly and quarterly basis to make sure customer

acquisition goals are met

● Showcase the company’s strengths and highlight our brand by talking exclusively about

the characteristics that make our organization unique.

What do I need?

● MBA graduates preferred

● 2+ years of relevant experience as a business development executive

● Strong problem identification and objections resolution skills

● Tech-savvy with the ability to make complex technical matters easy- to understand even

for non-technical people

● Excellent phone and cold calling skills.

● Excellent verbal and written communication skills

● Ability to multitask, prioritize, and manage time effectively

● Experience of working in a fast-growing unstructured startup environment

● In-depth experience of market research in SME SaaS-tech or SMB segments is

preferred

What happens after I apply?

1. Quick phone call to learn about your experience and why you want to work at Tranzact.

2. Interview rounds with the founders and marketing team.

3. There might be optional rounds customized to your experience.

We aim to close the end-to-end process within 3 days of giving you a phone call.

• Should guide store visitors and sell the products.
• Responsible for all stores functions.
• Shall be responsible for maintaining all store records.
• Preparation of stocks statements.
• Preparation of Purchase Orders.
• Day to day issues and receipts, ledgers, stock statement reports and DMR
• Preparation of Daily & Monthly Consumption Report.
• Checking of received Material with invoice and purchase order.

Required Skills:

• Should have computer Knowledge
• Good listening, presentation and decision making skills

Skills & Abilities:

1. Language: Java, J2EE, springboot, angular, react, node, (CSS: Tailwind CSS + angular Material) etc.

2. OS : Linux, windows

3. Database : Oracle, postgres, PL/SQL

4. Desirable : API integration, CI/CD, automation, working experience in the mobile financial domain

5. Able to mentor and guide juniors

6. Able to resolve customer queries independently

7. Able to write test cases  and execute test plans

8. Added advantage (Good to have): application security, RabbitMQ, Apache Kafka, Grafana, Prometheus, MongoDB, shell scripting basics

Job Purpose: At the Mobiquity project engineering team, our core job is to customize, install, configure and support the customer during the entire project lifecycle.

Principal Accountabilities Development

1. Write code in Java and java based technologies as well as web GUI development using latest technologies like, angular, react, conforming to company guidelines against written requirements & high-level design documents, particularly for complex modules that cannot be handled by junior developers. Work in an IDE while developing code ( especially in Java) and use GIT, SVN or any other CM tool being used in the company, for checking in and checking out the code being developed.

2. Submit developed code for review, incorporate required changes and conduct Unit testing, after preparing Unit Test Plans and necessary stubs.

3. Review code offered by others and document response in assigned format.

4. Participate in (a) the integration of the developed code with code developed by other team members (this could happen on customer premises if appropriate environment is not available in-house) (b) preparation of the environment for integration testing (c) execution of integration testing (d) fixing the problems relating to the offered code as discovered in the integration testing.

5. Participate in load testing conducted on the final product and fix problems encountered.

6. Assist Product Validation Group in setting up the test environment, writing test cases, generating stubs and executing tests.

7. Review test cases written by the Product Validation Group.

8. Install product in customer location, train the customer reps on product features and operation & maintenance procedures, and complete user acceptance testing, making any changes in the final deliverable as required.

9. Handle customer queries and complaints received directly or through the company support organization.

10. Change code to fix reported customer problems after trouble shooting, get the fix reviewed and complete selective regression testing.

11. Draft user documentation for consolidation by the technical documentation team. This could include GUI, API, O&M and technical documentation relating to COTS. Review drafts prepared by junior developers.

12. Help maintain design requirement documents as directed.

13. Participate in the development, release, support & enhancement activity through multiple release cycles and multiple products

14. Proactively seek feedback/reviews on self-development, learning, and developed code. Responsible for completing the assigned task in all aspects by proactively seeking reviews, and updating the status to supervisors.

15. Ensure the task assigned is understood in all respects and communicate effectively and raise necessary alarms to reporting leads if anything is not understood or no progress is possible.

Capability Building

1. Assist junior developers in coding, testing, and troubleshooting.

2. Train and support a new member joining the team with little or no experience in the development environment, technology domain, and the specific work underway. Focus on scope of work familiarization.

HTML Developer

IBinder Digital Private Limited having a brand named (Appic) is hunting out for young and enthusiastic developers for their team. The company is known for the Quality of Web & Mobile App development. The Company is now looking for talented officials who can join the team on an immediate basis.

Designation: HTML Developer
Department: Web Development

Qualification Required:

• Minimum 3-4 year of work experience
• Graduate or Diploma in related field
• Relevant experience candidates will be highly preferred.

Skills Required:

• Proficient understanding of web markup, including HTML5 and CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Strong knowledge of web standards
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Familiarity with differences in other HTML5 based views, such as ones in email clients
• Knack of adhering to best design practices
• Fair understanding of JavaScript programming and DOM manipulation
• Good understanding of SEO principles and ensuring that the application will adhere to them
• Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)

What to Expect:

• Flexible Approach when working in a team
• Time management skills and ability to do multitasking
• Accuracy and attention to details
• Candidates with self-motivation & Dedicated towards work
• Should be able to handle Web Development projects from the first day
• Should be a quick learner

Benefits:

• Enjoying and friendly work environment
• 21 paid leaves in a year
• Good career growth opportunities and can a long-term association with the organization
• Fixed yearly appraisals based on performance
• No Formal dress code policy (Decent Casuals is ok with us)
• Company follows Flexi hours Policy

Address:
G/104, Church hill Compound, I C Colony, opposite Thomas Church, Borivali West – 400103

Contact:

Mihir Bhuta
Manager – Human Resources
Appicmobile
Address: G/104 Church hill Compound, I C Colony,
​                 Opp.Thomas Church, Borivali West – 400103

Job Title: QA Associate 

Job Description:

1. Responsible for Implementing, controlling and monitoring quality management system documentation (ISO 27001) and data privacy (SOC2).
2. Coordinate improvement in the system through output from audit, management review, and responsible to close NC’s during audits.
3. Knowledge of SAMD (Software as Medical Device) SaaS product, processes and procedures.

3-5 years of relevant experience in Medical Devices Industry.

Area of Expertise:

• To generate, implement and maintain internal quality procedures and systems to comply with ISO 27001, SOC2 standards
• Maintaining and updating various documents like internal docs log, external log, , Obsolete docs log, DCN, ECN, CAPA, SQA/IQA log, product complaint, equipment log
• Maintaining Engineering documents like part specs, Bill of materials, Drawings, Design review documents etc
• Co-ordinate and conduct periodic internal audits of various functional groups of an organization and drive compliance to QMS.
• Manage all documentation related to internal and external audit.
• Manage all the documents related to supplier qualification and coordinate Supplier’s audit and maintain the supplier file.
• Experience in Handling of CAPA (Corrective & Preventive Actions) & Product Complaints
• Co-ordination of Management Review Meetings & its action items implementation

Experience Required:

• 3-5 years of relevant experience in Medical Devices Industry.
• Educational Qualification – Diploma/Engineering graduate, preferably Computer Science or related.
• Ability to read and understand standard requirements independently.
• Good teamwork, communication and interpersonal skills. A demonstrated commitment to company values
• Good understanding of design control, and post marketing processes
• Knowledge of FDA / EU / Indian & other national regulations is an added advantage.
• Working knowledge of an e-QMS is an added advantage.

This role will be Marketing Lead at WarehouseNow and is expected to do the following

• Develop innovative growth hacks to drive user growth and engagement on digital properties via all channels and marketing programs
• Create and execute playbook for introducing users to new and existing features and offerings through in-app communications, campaigns other key-communication opportunities, and thereby drive retention, engagement
• Understand the various components and drivers of growth, along with trends (such as traffic, conversion, user engagement, and repeat behavior) and create actionable programs leading to user growth
• Analyze user journeys to provide actionable insights and recommendations followed by quick experimentation via A|B testing routes on traffic/funnel enhancement to derive immediate impact on KPIs
• Work closely with a range of cross-functional teams—product, sales, design and content-to fuel product adoption, develop go-to-market strategy and drive launches for our products
• Should be able to flex with business needs: copywriting, optimizing onboarding conversions, content strategies, email/push, distribution activities
• Analyse and present reports to multiple stakeholders

What specific skills and traits should this person possess?

• 3+ years of experience in marketing, growth or program management or related roles
• Understanding of data flow, data funnels, and how to assess user behavior with data and find actionable insights 
• Hands-on experience with tools such as Google Analytics, Firebase, etc.
• Excellent verbal and written communication skills: Ability to have deep empathy for users and to adapt how you communicate to best reach and engage your audience
• Strong interpersonal skills to manage and work with multiple teams and stakeholders
• Demonstrated strength in strategic thinking/market analysis /competitive analysis
• Bonus: Prior experience in a B2C Company or Marketing Tech Company

Primary Responsibilities

• Design, architect and develop advanced software solutions in a cross functional Agile team supporting multiple projects and initiatives
• Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
• Collaborate on technical design and specifications as required
• Code, test and document new applications as well as changes to existing system functionality and ensure successful completion

Skills & Requirements

• Bachelor’s Degree required, preferably in Computer Science or related field
• 1+ years of Experience working on React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience with cloud based technologies like AWS
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools(such as Git, SVN, and Mercurial)

• Creating engaging content and implementing strategic syndication across all our key social channels (SoMe and newsletter)
  
• Daily interaction with our Spice Village community on social media platforms in both English and German(using Google Translate) 
• Monitoring of performance indicators such as impressions, clicks, views etc and creating reports for these KPIs
• Developing newsletter campaigns using MailChimp in both English and German
• Identifying user growth partnerships and being proactive for these partnerships
• Working with multiple internal stakeholders to develop beautiful brand-led content that’s appropriate for all social media platforms
• Complete a monthly competitor analysis
• Create Facebook ads and google ads based on the campaigns
• Implement unique Facebook ad strategies and experiment using A/B testing 
• Monitor paid campaign performance using commonly used KPIs 
• Create a better social media experience for our followers rather than just focusing on promotions 
• Track customer journey for customers coming through Social Media (Organic and Paid)