The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).
On the SUPPORT side, you’ll be doing things like… (80% of your day)
- Helping customers and potential customers on LIVE Chat (we use Intercom)
- Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
- Manage customer success pipeline (we use Hubspot)
- Relaying bugs to our development team to get taken care of (we use Jira)
- Creating user stories around customers wants, needs, issues (Asana)
- Using Stripe to process payments, refunds, and all things billing
- Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
- Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
- Create videos and animated gif's that show people how to DO things (people love walk-throughs)
On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)
- Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
- Create surveys and google forms to gain feedback from current customers
- Reach out to “likely to churn” customers to help them get value from Salesmsg
- Engage with canceling customers and design a system for tracking for later followup.
- Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
- Onboard new customers
Shubham Vishwakarma
Full Stack Developer - Averlon
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About the role:
For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,
who will be able to -
- Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
- Identify customer needs and help them provide a 360-degree experience.
- Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
- Handle Escalations of all types and nature.
- Handle E-commerce channels.
- To perform all duties to a high standard of customer care in attitude, approach, and resolution.
Pre-requisites
- A chance to earn monthly as well as annual incentives.
- Proficiency in English and Hindi.
- Excellent knowledge of MS Office, Excel, and PowerPoint
- Fast learner with and passion for sales and an understanding of negotiation techniques
- Self-motivated with a results-driven approach
- Graduate degree
Java
React.jsJob Title: Full Stack Developer – Java + React
Location: Bangalore
Experience: 10 to 14 Years
Job Summary:
We are looking for a skilled Full Stack Developer with strong experience in Java (backend) and React.js (frontend) to join our dynamic engineering team. The ideal candidate will have hands-on experience in building scalable web applications, RESTful services, and responsive UI components.
Key Responsibilities:
- Develop and maintain scalable backend services using Core Java / Spring Boot
- Design and implement responsive, high-quality front-end interfaces using React.js
- Integrate backend APIs with frontend components seamlessly
- Collaborate with product managers, architects, and QA to deliver quality software
- Ensure code quality through unit testing, code reviews, and performance tuning
- Troubleshoot and debug production issues as needed
Key Skills Required:
Backend:
- Strong programming skills in Core Java, Java 8+
- Experience with Spring Boot, RESTful APIs, Microservices architecture
- Good understanding of JPA/Hibernate, and SQL/NoSQL databases
Frontend:
- Proficient in React.js, JavaScript (ES6+), HTML5, CSS3
- Experience with Redux, React Hooks, and component-based architecture
- Familiarity with front-end build tools (Webpack, Babel, NPM)
Position: Accountant (Leather Export house)- Female
Experience: 5 + Year in Export house (Leather/garrments/textile)
salary: Negotiable
Industry: Garments/ apparel/ fashion
Qualification: CA qualified
Location: IMT Manesar
candidate must have experience in Export house (leather/garments/home textile)
Must have CA qualified.
good communication skill, presentable smart.
mail updated resume with current salary-
Email: jobs[at]glansolutions[dot]com
satish: 8 8O 274 97 4 3
Flutter
Android DevelopmentRequired Skills:
- Experience with Flutter SDK and Dart programming language.
- Strong knowledge on Flutter widgets like Cupertino for iOS and Material Components for Android.
- Knowledge on building flutter module and flutter plug-ins.
- Experience working on mobile platform like Android/iOS is required.
- Good knowledge in OOPS concepts and JAVA.
- Experienced in building mobile applications that utilizes web services (SOAP / REST / JSON / GSON).
- Worked on Dart.js
- Experience with third-party libraries and APIs.
- Good knowledge of database (MySQL, SQLlite, RealM).
- Knowledge on play-store publishing & distribution.
- Identify problems and bottlenecks before hand and report to the concerned personnel.
- Strong knowledge on mobile app development cycle and design principles.
- Good understanding of Android/iOS design guidelines, SDK and excellent JavaScript skills.
- Knowledge and experience with UX/UI design skills.
Responsibilities:
- Design and build advanced applications for the Flutter platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
US IT Recruiter - JOB DESCRIPTION
Being involved in the end-to-end recruitment process, including sourcing, shortlisting, scheduling follow-up, and joining
Sourcing from job portals, databases, references, and other sources
Validating the resumes based on checklists
Communicating with the candidates with status updates, reference requirement, etc
Maintaining relationships with the candidates to get references and spread networking
Managing consultant relationships. Administering the selection process/procedure effectively in all recruitments, and working toward process improvement
Adhering to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies
DESIRED SKILLS AND EXPERIENCE:
Experience: - 3-6 years of relevant experience on IT recruitment.
Different work visas (CPT, OPT, EAD, GC, TN, E3 etc), tax terms (C2C, W2, 1099) and employment types & US geography and different time zone.
Good communication skills to coordinate
Ability to work as a team player, with excellent interpersonal skills
Should be self-motivated
Should be analytical and result oriented to complete tasks within timelines
Good presentation skills with strong willingness to take ownership
Excellent knowledge of MS Office
Excellent in numbers with good attention to detail
Excellent analytical and problem-solving skills
Ability to work under pressure to meet agreed deadlines
Organized, Passion, energy, and enthusiasm to drive results
Our client is a 5-year-old travel and hostel space providing platform, a Youth Hotel chain, where the spaces are designed for work and leisure. Their mission is to provide quality spaces for youths looking for hostel options and to other travelers across locations in India. They provide clean and hygienic dorms and private rooms along with different facilities like Wi-fi, travel helpdesk, fully stocked kitchens, lockers and laundry services, etc.
They are currently providing 800 beds in 13 locations, and plan to add another 1600 in the next few months, with the aim to add at least a lac bed in the near future. The spaces offered by them are highly rated by their customers and are preferred over other competitors for the location and services offered within a decent budget. Invested by some very well known names across Asia, it provides their team with a work culture that thrives on modern yet social and explorative values.
What you will do:
- Monitoring room sales and improving sales technique
- Answering questions about property facilities/services and room accommodations
- Handling inquiries and obtaining correct information regarding details of reservation
- Confirming and processing reservation requests
- Ensuring all information pertaining to reservations are properly taken and entered into the system
- Overseeing accuracy of room blocks, reservations, and group market codes
- Keeping up to date rooms available for sale and any changes in hostel room rates
- Helping maximize room sales by upselling through different packages
- Maintaining and updating all room reservation transactions, room availabilities
- Handling group bookings as well as end to end reservations processes
- Working closely with Sales Front Desk, Marketing and other departments, to ensure guest requirements are met
Desired Candidate Profile
What you need to have:- Experience in voice and email process both
- Background in handling reservation for Hotels/Travel/Tourism in BPO/Call Centre(Hospitality)
Responsibilities:
· Analyze, design and support implementation of business specific Pega solutions and/or framework
· Responsible for implementing technical solutions on Pega 8.x
· Ability to create reusable components that can be leveraged across the enterprise for providing top-notch user experience
· Ability to translate complex business requirement into functional technical requirements using Pega Systems Smart BPM methodology and DCO tools
· Good hands on implementing PEGA integration services using REST, SOAP, Email etc. Good understanding of PEGA case management features
· Design and implement product features in collaboration with business and IT stakeholders
· Design reusable components, frameworks and libraries
· Ability to interact with business analysts and business team members to refine requirements, Use Cases
· Perform all phases of software engineering including requirements analysis, application design, code development and testing
· Work very closely with architecture groups and drive solutions
· Participate in an Agile / Scrum methodology to deliver high-quality software releases
· Design and develop innovative solutions to meet the needs of the business
· Review code and provide feedback relative to best practices and improving performance
· Troubleshoot production support issues post-deployment and come up with solutions as required
· Mentor and guide other software/Pega engineers within the team
· Experience with troubleshooting Production log files and performance issues
· Responsible for unit testing more complex individual and team deliverables based on established test plans
· Responsible for ensuring an efficient integration of programming deliverables timely builds and overall code quality
· Contributes to the delivery of new applications and to the maintenance and enhancement of existing applications with shared responsibility for the technical issues
Experience and Qualifications:
· Bachelor’s Degree in computer science, or Information Systems or Engineering is required, else in lieu, a demonstrated equivalence in work experience is mandatory.
· Pega Systems Certified Senior System Architect (CSSA)
· 5+ Years of Experience on Pega PRPC (8.x/7.x versions) and Frame worked Case Management
· In-Depth knowledge of Pega Upgrades, Integration, Performance Management and all Pega relevant Tools
· Ability to negotiate and allocate resources appropriately for development and implementation
· Excellent written, communication and presentation skills
Java
Javascript
AngularJS (1.x)
Angular (2+)Javascript
HTML/CSSOur current stack is Scala/Angular and Python. The core backend is in Scala with a lot of machine learning components in Python and the MVPs have spark architecture.
Ideally some one who good at Front-end and would like to develop full-stack capabilities.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon