Customer Success Engineer

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

JOB DESCRIPTION:

Position : Linux BSP developer

Location : Bangalore 

Experience : 3 to 10 Years 

Requirements :

1. 3 to 10 Years of proficiency working on C and Embedded Linux BSP (Board Support Package).
2. Highly proficient and possess working in Linux kernel and Linux device drivers.
3. Hands on experience on working on platform of MIPS, ARM etc.
4. Working knowledge and strong understanding of Device Tree.
5. Understanding of Make files, their customization and Cross Compilation and Shell scripting.
6. Experience in working on U-boot.
7. Video and Camera domain knowledge will be a BIG advantage.
8. Knowledge of secure boot would be an added advantage.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

About the Role:

The role focuses on IS UAM/Security Solution Architect with expertise in R/3, S/4 HANA, and Fiori Security.

Key Responsibilities:

1. Strong hands-on experience in R/3, S4HANA authorization maintenance and roles administration.
2. Role design and maintenance for Fiori application in embedded and hub deployment.
3. Experience in R/3 to S4 Hana migration in the Security domain.
4. BI/BW Analysis authorization maintenance.
5. Experience with Rollouts & Upgrade related activities in R/3 and GRC.
6. Work with CHARM (change request management) in Solman for UAM domain.
7. Understanding GRC Access Control (ARA, ARM, EAM, and BRM) along with SoD concepts & SOX compliance, R/3, S/4 HANA, BW, FIORI authorization maintenance.
8. Understanding ITGC Access controls in SAP landscape.

Behavioral Requirements:

Ability to work collaboratively within a team supporting co-workers with a strong commitment and determination towards the overall success of the group. Excellent communication skills, strong business experience, and end-user interaction are essential.

Requirements:

1. Degree in Engineering with more than 10 years of hands-on implementation experience of Core SAP ECC and S/4 HANA Modules, with GRC knowledge being an added advantage.
2. Experience as a Senior Consultant/Solution architect on large SAP implementations with the ability to analyze requirements and build intuitive solutions.
3. Must have exposure to integration processes between SAP Modules including Interfaces.
4. Experience in SAP Cloud Application (BTP/IAG)/ITGC will be added advantage.
5. Strong analytical and communication skills with the capability to communicate to all levels of the business.

JobDost is promoted by JetSynthesys. 

JetSynthesys:

A digital ecosystem with products spanning across ITES, Personalized Entertainment, Telecom & Digital Media. Over 400 employees, headquartered in Pune, with offices in Mumbai, Bangalore, Tokyo, Singapore, London, New York, Los Angeles & San Francisco.

We are bridging the world, together with you. JetSynthesys was formed with the driving purpose to enrich the lives of all Indians. We passionately keep our finger on the pulse of the shifting trends and the needs of the Indian people as well as the western world. We take pride in being agile and strategic, helping to generate and provide support structures for these different worlds to connect. And we do this all in the name of sharing and cultivating culture to reveal rewards for everyone.

JobDost:

An IT product, service & staffing company. A platform to Hire Techies, offering curated services to Tech companies to optimize their recruitment process powered by E-Recruitment portal.

As a Tech Lead - MERN Stack Development, we are looking for programming geeks who are proactive and passionate about technology, coding and with 5 years of engineering experience to help us build our world-class Team of MERN Stack Developers.

What you'll do:

• Lead and mentor a team of developers on MERN Stack
• Conduct regular reviews on code and share best coding practise and all aspects of development cycle
• Work closely with the leadership team on team performance & development

Who you are:

• 5+ years of Hands-on technical expertise
• Must have relevant experience in designing, building, maintaining, and extending large-scale production systems
• Must have Strong basic Knowledge about each MERN Component - MongoDB, Express, React.js, Node JS
• Proven leadership skills: courage to challenge with candour, motivate and inspire team members
• Strong interpersonal and communication skills, for both technical and non-technical audiences
• Bonus if you have: Experience with AWS / Git, Prior Open-source contributions. Experience building responsive designs

Job Role: Full Time

Location: Remote/ If Required need to travel to Bangalore.

• 6+ years of experience in Software Development and writing Unit tests for Mobile Apps
• Excellent designing, debugging and programming skills in an Object oriented programming language like C#, Java, javascript, Swift, Dart etc.
• Experience with Native Mobile development (Android or IOS) and Cross-Platform mobile development (preferably Flutter)
• Solid understanding of SOLID principles
• Strong knowledge of writing code for testability, modularity and extensibility
• Knowledge of test methodologies and corresponding unit test framework tools like JUnit etc.
• Excellent communication and organizational skills.
  
  

• Experience working with BloC Pattern and Dependency Injection
• Knowledge of Eventing based programming patterns. 
• Exposure to integrating Performance, Analytics, Attribution tools
• Experience of using Flavors in application development
• Knowledge of Multi-module development in Flutter (ex- via Melos)

• Work with the product team and drive design, development and delivery of new features.
• Investigate and fix issues referred to by the support team. Write code to automate tests to automate regressions.
• Work on improving stability, debuggability, testability of existing functionalities/modules/components
• Integrate REST and GraphQL APIs and consume in app.
• Serve as a technical lead for the team
• Mentor team members

Job Responsibilities

• Manage a team of talented engineers and oversee daily execution
• Work with product managers in planning sprints and task estimation
• Remove roadblocks for teams and increase delivery velocity
• Provide technical leadership to the team
• Be Technical SME in client meetings
• Be a stickler for code quality, test coverage
• Coach and grow engineering team

To be successful in this role, you need to have/be:

• Proven track record in managing engineering teams and delivering quality products.
• Experience in Ruby on Rails, React JS tech stacks
• Experience in building high performance web applications/APIs
• Top notch analytical/problem solving/debugging skills
• Should have proven ability to build, lead and develop a team
• Strong communication skills with the ability to clearly articulate needs as well as provide the team with a clear overview of the priorities
• Excellent verbal, analytical, organizational, and written skills