Brand Manager

ServiceNow Architect – L3 (Senior Level)

EVOCS Company Overview

At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.

Impact at EVOCS

As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.

Job Responsibilities

In this role, you will:

Solution Architecture & Design

·       Lead the design of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and emerging modules

·       Own the architectural vision and technical roadmap for enterprise implementations

·       Conduct requirements analysis with executive stakeholders and translate business needs into scalable, enterprise-grade technical designs

·       Design and implement solutions leveraging Common Services Data Model (CSDM) alignment for platform consistency

·       Architect multi-instance strategies for large-scale, geographically distributed deployments

·       Ensure solutions incorporate best practices, scalability, performance optimization, and future-readiness

Technical Leadership & Mentorship

·       Provide architectural guidance and mentorship to L1 and L2 engineers and developers

·       Establish technical standards, coding guidelines, and architectural best practices for the practice

·       Lead technical design reviews and solution validation against enterprise architecture frameworks

·       Champion thought leadership within the ServiceNow ecosystem through innovation and quality delivery

·       Coach development teams on advanced scripting, API usage, and platform capabilities

Strategic Planning & Governance

·       Partner closely with senior client leadership to define platform strategy and long-term IT roadmaps

·       Drive technical governance frameworks including security, compliance, and operational controls

·       Plan and manage complex system upgrades, patches, and feature releases with minimal operational impact

·       Define integration strategies and manage dependencies across legacy and modern systems

·       Lead capacity planning and performance optimization initiatives

Integration & Data Architecture

·       Architect complex integrations using REST, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Design data management strategies ensuring integrity, consistency, and efficient utilization

·       Lead integration solution design with third-party enterprise platforms (SAP, Salesforce, Azure, AWS, etc.)

·       Oversee data migration, transformation, and import strategies using Import Sets, Data Sources, and Flow Designer

·       Implement API-based integration architectures and event-driven solutions

Advanced Configuration & Customization

·       Oversee customization and configuration of ServiceNow modules ensuring scalability and maintainability

·       Design and implement advanced customizations including custom modules, scoped applications, and extensions

·       Lead configuration decisions on CMDB structure optimization and asset management

·       Architect workflow automation solutions using Flow Designer, Business Rules, and Script Includes

·       Design advanced reporting and analytics solutions leveraging ServiceNow analytics platform

Quality Assurance & Deployment

·       Establish and enforce quality standards across development, testing, and production environments

·       Lead implementation of CI/CD pipelines for update set management and deployment automation

·       Conduct system and integration testing strategies, ensuring reliability and performance

·       Manage release management processes and coordinate cross-environment deployments

·       Drive performance tuning and optimization initiatives for platform health

Client Engagement & Documentation

·       Act as the primary technical subject matter expert and escalation point for complex engagements

·       Facilitate architecture workshops and technical solutioning sessions with stakeholders

·       Produce comprehensive solution documentation including architecture diagrams, technical specifications, and implementation guides

·       Communicate technical concepts effectively to both technical and non-technical audiences

·       Build and maintain strong client relationships through proactive engagement and thought leadership

Continuous Improvement & Innovation

·       Monitor emerging ServiceNow features, modules, and platform enhancements

·       Evaluate new technologies and assess their applicability to client environments

·       Drive innovation initiatives that enhance platform value and operational efficiency

·       Contribute to organizational knowledge base and best practice documentation

·       Stay current with ITIL service lifecycle, enterprise architecture frameworks, and industry trends

Required Qualifications

The ideal candidate will have:

Experience & Expertise

·       5+ years of hands-on experience designing and implementing ServiceNow solutions across multiple modules

·       Minimum 3 years in a lead or architect role managing enterprise-scale implementations

·       Deep expertise in ServiceNow instance management, architecture design, and configuration (ITSM, ITOM, ITBM, ITAM,VMS,FSM Modules)

·       Proven track record of architecting and delivering complex, multi-module solutions in enterprise environments

·       Expert-level understanding of ServiceNow platform capabilities, modules, and industry best practices

Technical Skills

·       In-depth knowledge of ServiceNow architecture patterns, design principles, and the Common Services Data Model (CSDM)

·       Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes)

·       Extensive hands-on experience with job scheduling, workflow automation, and scheduled scripts

·       Expert-level knowledge of ServiceNow integrations: REST APIs, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Proven expertise in data management including Import Sets, Transform Maps, Data Sources, and data integrity strategies

·       Deep knowledge of update sets, scoped applications, deployment best practices, and instance cloning

·       Strong experience with system logging, monitoring, audit trails, and performance analytics

·       Proficiency in designing CMDB strategies and maintaining data model integrity

Leadership & Communication

·       Demonstrated ability to lead technical teams and mentor junior architects and developers

·       Excellent stakeholder management and ability to communicate complex technical concepts to executive audiences

·       Strong project management and organizational skills for managing multiple concurrent engagements

·       Proven ability to drive innovation and champion new solutions within client environments

·       Ability to work independently, take ownership of strategic initiatives, and set architectural direction

Professional Attributes

·       Fluent in English (written and spoken) – strong client-facing communication required

·       Excellent analytical and problem-solving skills for architecting enterprise-scale solutions

·       Detail-oriented with ability to balance strategic thinking with hands-on technical delivery

·       Demonstrated commitment to continuous learning and staying current with platform evolution

·       Strong documentation and knowledge-sharing practices

Bonus Qualifications

Ideally you have:

·       ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Platform Implementation (CCPA) certifications

·       ServiceNow Master Architect or Advanced certifications demonstrating deep platform expertise

·       Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Advanced Work Assignment

·       Deep knowledge of ServiceNow Discovery, Service Graph Connectors, and asset management

·       Experience with ServiceNow's Intelligent Service Management and AI-powered features

·       Exposure to multi-instance enterprise management and governance at scale

·       Background in enterprise architecture frameworks (TOGAF, Zachman)

·       Experience leading digital transformation initiatives and IT modernization programs

·       Strong background in ITIL v4, enterprise IT service management, and release management

·       Cloud platform expertise (AWS, Azure) for hybrid integration architectures

·       Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field

·       Prior experience with ServiceNow partner implementations or consulting engagements

Our Values

We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.

The values we live by:

Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.

Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.

Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.

Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.

Job Title: BigID Deployment Lead/ SME

Duration: 6+ Months

Exp. Level: 8-12yrs

Job Summary:

We are seeking a highly skilled and experienced BigID Deployment Lead / Subject Matter Expert (SME) to lead the implementation, configuration, and optimization of BigID's data intelligence platform. The ideal candidate will have deep expertise in data discovery, classification, privacy, and governance, and will play a pivotal role in ensuring successful deployment and integration of BigID solutions across enterprise environments.

Key Responsibilities:

Lead end-to-end deployment and configuration of BigID solutions in complex enterprise environments.

Serve as the primary SME for BigID, advising stakeholders on best practices, architecture, and integration strategies.

Collaborate with cross-functional teams including security, compliance, data governance, and IT to align BigID capabilities with business requirements.

Customize and fine-tune BigID policies, connectors, and scanning configurations to meet data privacy and compliance objectives (e.g., GDPR, CCPA, HIPAA).

Conduct workshops, training sessions, and knowledge transfers for internal teams and clients.

Troubleshoot and resolve technical issues related to BigID deployment, performance, and data discovery.

Stay current with BigID product updates, industry trends, and regulatory changes to ensure continuous improvement and compliance.

Required Qualifications:

Bachelor's or Master's degree in Computer Science, Information Technology, Cybersecurity, or a related field.

5+ years of experience in data governance, privacy, or security domains.

2+ years of hands-on experience with BigID platform deployment and configuration.

Strong understanding of data classification, metadata management, and data mapping.

Experience with cloud platforms (AWS, Azure, GCP) and integrating BigID with cloud-native services.

Familiarity with data privacy regulations (GDPR, CCPA, etc.) and risk management frameworks.

Excellent communication, documentation, and stakeholder management skills.

Preferred Qualifications:

BigID certification(s) or formal training.

Experience with scripting (Python, PowerShell) and API integrations.

Background in enterprise data architecture or data security.

• Experience working in Agile/Scrum environments.

Description

Company is a fast-growing company founded by former Google Cloud leaders, architects, and engineers. We are seeking candidates with significant experience in Google Cloud to join our team. Our engagements aim to eliminate obstacles, reduce risk, and accelerate timelines for customers transitioning to Google and seeking assistance with data and application modernization. We embed within customer teams to provide strategic guidance, facilitate technology decisions, and execute projects in a collaborative, co-development style.

As a member of our Cloud Engineering team, you will be working with fast-paced innovative companies, leveraging Cloud as the key driver of their transformation. Our clients will look to you as their trusted advisor, someone they can rely on and who will be there to help them along their Google Cloud journey. You will be expected to work a large spectrum of technology and tools including public cloud platforms, AI and LLMs, Kubernetes, data processing systems, databases, and more.

What you will do...

• Working with our clients to understand their requirements and technical challenges. Using this input you will develop a technical design for a solution and communicate the value of your solution to the client team.
• You will work to develop delivery estimates and an estimated project plan.
• You will act as the lead technical member of the implementation project team. You are responsible for making the key technical and keeping delivery on track. You should be able to unblock when things are stuck.
• Utilize a broad range of technologies such as Kubernetes, AI, and Large Language Models (LLMs), to develop scalable and efficient cloud applications.
• Stay abreast of industry trends and new technologies to drive continuous improvement in cloud solutions and practices.
• Work closely with cross-functional teams to deliver end-to-end cloud solutions, from conceptualization to deployment and maintenance.
• Engage in problem-solving and troubleshooting to address complex technical challenges in a cloud environment.

What we need...

• 5+ years of experience working in a Software Engineering capacity
• Excellent knowledge and experience with Python, and preferably additional languages such as Go
• Strong critical thinking skills, and a bias towards problem solving
• Familiarity with implementing microservice architectures
• Fundamental skills with Kubernetes. You should be familiar with packaging and deploying your applications to k8s
• Experience building applications that work with data, databases, and other parts of the data ecosystem is preferred
• Familiarity with Generative AI workflows, frameworks like Langchain, and experience with Streamlit are all highly desirable, but at a minimum you should have a willingness to learn
• Experience deploying production workloads on the public cloud - either GCP or AWS
• Experience using CI/CD tools such as GitHub Actions, GitLab, etc
• Able to work with new tools and technologies where you may not have prior experience
• Comfortable with being on video in meetings internally and with clients
• Strong English communications skills

We are a fully remote company and offer competitive compensation and benefits.

Full Stack Engineer

Job Description

 As a Full stack developer he/she should be able to provide scalable software solutions

 He/she be a part of cross-functional team that’s responsible for the full

SDLC, from conception to deployment.

 Design and architect highly scalable web services applications

 Develop and maintain all server-side network components

 Collaborate with front-end developers on the integration of elements Architect

Content Management Solution and scalable API platform

 Design back-end services for various business processes

 Partner with third-party technology services and make strategic inputs.

 Develop high-performance applications by writing testable, reusable, and efficient

code

 Create workflows and solutions involving search, recommendations, rights

management, monetization, identity management, SSO, authorization,

authentication, etc.

 Work with large datasets and optimize server-side performance

 Implement effective security protocols, data protection measures, and storage

solutions

 Run diagnostic tests, repair defects, and provide technical support

 Experience in writing backend API services in a serverless framework would be

preferred.

 Knowledge of microservice architecture is required

 Collaborate with the tech and product teams to drive execution across all platforms

while balancing short-term requirements with long-term objectives

Requirements

 4-7 years of Knowledge of Node.js and ReactJS frameworks

 Experience in creating and maintaining efficient NoSQl databases GRPC and Json

Elasticsearch

 Experience in AWS environment, cloud deployments and lambda

 DevOps and web security

 API development and deployment

 Unit and integration testing

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Wifi Dabba provides internet infrastructure for homes & offices. We build & deploy networks that are faster and more affordable. Our full-stack approach combines hardware, software, and operations so that anyone can easily set up and run a modern network.

About the role

The Marketing team is responsible for driving Dabba's growth and brand affinity. The Marketing team works cross-functionally with sales, partnerships, product, ops, customer success, and design teams.

We are looking for someone to start and lead our editorial team. In this role, you will have the opportunity to help build out the new function, establish our editorial and content strategy across all of our owned platforms, and help drive new business and the adoption of Dabba's products and services. You will work closely with Dabba's founders and cross-functional leadership teams.

We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are kind and ambitious. We are building for the long term and just getting started. We'd love your help.

You will have an impact by

Developing Dabba's editorial strategy to increase awareness and trust

Creating and maintaining editorial calendars that align with the rest of the business’s priorities, including demand generation campaigns, product launches, and SEO

Owning and maintaining Dabba's blog, resources and guides, working collaboratively with stakeholders to develop relevant and timely content

Writing, reviewing, and editing short and long-form content, including website copy, white papers, and blogs

Collaborating with our subject matter experts (product, engineering, operations teams) to develop helpful and impactful written pieces for our target audiences

Creating and driving our SEO strategy to increase top-of-funnel awareness

Define, document, and maintain our style guides and editorial guidelines

You might be a good fit if

You have 5+ years of experience in B2B content marketing

You have excellent writing and editing skills

You have a proven track record of developing engaging content that drives business results across the funnel

You have experience copyediting and developing style guides

You demonstrate strong collaboration, decision-making, and communication skills

You are results-oriented and self-motivated, able to think strategically and execute tactically

You can effectively communicate value propositions and drive initiatives across diverse audiences

You are highly resilient and remain optimistic in the face of adversity — you see the challenge as an opportunity for growth and impact

You possess strong research skills and are naturally curious — you love learning new things and are excited to teach others new concepts

You are collaborative and enjoy working on teams

You are an excellent internal communicator

You excited about building strong content programs within a company that is positioned with aggressive growth goals

You are hyper-organized about prioritizing project requests and committing to deadlines

If you are interested in joining us

We encourage you to reach out even if your experience doesn't precisely match this job description. We operate with a growth mindset and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.

Tell us a little bit about yourself and why you are interested in what we are doing

Attach your resume

Include the URL to your LinkedIn

Full-Stack Developer

Are you a cricket enthusiast who also loves to build world-class
technology products?

CricHeroes is looking for an All Rounder Full Stack Developer, who is passionate about scaling up India's one of a kind niche B2C platform and the pulse of the nation - Cricket!

This might be a great opportunity for you if

• You are an action and result oriented highly driven person who aspires to be part of a team that is scaling up a successful B2C product.
• You are an analytical problem solver with strong Node.JS knowledge and a passion for teamwork and innovation
• You have hands-on experience in designing and developing applications and object-oriented analysis and design using common
• design patterns.

Who are we?
CricHeroes is the world's largest Cricket Network with more than 7 Million
users. It helps local cricketers showcase their talent, get recognition and
improve their game with data.

What are we looking for, in you?

• You are an ambitious problem solver who is constantly learning and
• updating yourself with the latest technology and an expert in
• technology development.
• In-depth knowledge of Node.js and used it for product development in a B2C fast-paced product company for 2-6 years
• Strong analytical skills and problem-solving aptitude
• Attention to details
• You have demonstrated a track record in delivering ambitious targets.
• You believe in teamwork.
• You have a Bachelor's degree in Computer Science (or Equivalent).
• Mandatory Technical background: Node.js, Javascript, MySQL, MongoDB, Redis
• Preferable skills in AWS, Big Data, Analytics, Google Cloud.

What are we looking for, from you?

• You will write well-designed, testable, efficient code.
• You will ensure the code and designs are in compliance with specifications as developed.
• You will prepare and produce releases of the software platform and support continuous improvement by investigating alternatives and technologies.
• Work as part of a team developing applications and services using Agile development methods
• Contribute to team and organizational improvements in process and infrastructure
• Build customer-facing UI and back-end services
• Code, test and operate node.js based services
• Effectively use tools and ingenuity to identify and fix defects before they become a problem
• A good Stackoverflow profile is a big plus.

We are made in India by the passionate cricketers for the passionate cricketers of the world!

If this excites you and you want to be part of our team to help us win the
scores by building a one-of-a-kind app for all the cricketers around the
world, please apply here.

1- Must have experience in all kind of customization work in Magento

2- Must have experience in Magento 1 & Magento 2

3- Must have experience in PHP

4- Must have magento theme customization experience

5- Must have maganto extension integration experience

6- Must completed at least 10 project(around) in magento

7- Must work independently or with minimal supervision

Do you want to develop products and experiences that mean the world to your clients and their users? Do you want to work on transformative projects as opposed to minor tweaks to a product? Do you want to be exposed to work ranging from startups to Fortune 500 enterprises to global non-profits?

We are Finiteloop, a growing design and technology studio in Bangalore. We work hard to build grounded and exhilarating experiences for our customers and their users. Our design work dives deep into Design Thinking, Experience design, and Service design. On the technology side, we work on Solution architecture of large enterprise applications and, cutting-edge explorations on new technologies like Machine Learning and Blockchain.

We strive for client success and push our clients into thinking and doing more for their customer's experiences. All of us are self-driven individuals passionate about building products that deliver great experiences at scale. Our team is currently working on a wide variety of projects: communication design for safety culture on board cargo ships, mobile app for seafarer community, transforming how public radio can integrate with the digital world and, simplifying the user experience of oil and gas explorers.

We are looking for a person with excellent visual sensibilities with an ability to code jaw-dropping designs that make people feel like a part of the future. We want to look towards you as our Usability champion, especially when designing for accessibility. You will have to be self-driven, understand your brief and think more on it before executing it as per schedule. You will juggle couple of projects at the same time and we will create a space you follow your creative processes within these project constraints.

We have an extremely open culture that promotes questioning, honest critique and, quirky thinking. Over and above everything, we only can work with people who will do anything to follow the highest ethics of business and teamwork and a dedication to their craft.

Applications we want to work with you on:

• Digital applications and media (web or Mobile)
• Detailed component-level reusable UI libraries
• Applying micro interactions and creating components for the same.
• Developing user friendly, interactive, responsive web and mobile apps.

Things we would love to surprise us with:

• Independently design & develop new user-facing features
• Build reusable code and libraries for future use
• Optimise application for maximum speed and scalability on front-end side
• Collaborate with team members and key stakeholders
• Ensures latest technology standards, guidelines are utilized for development
• Assess & analyse web performance, come with resolution & causes and guide the team in implementation
• Guide and mentor team members
• Image authoring tools, to be able to crop, resize, or perform small adjustments on an image
• Enable and use automation tools to fast track development

Technologies & Tools we would want you to work on:

• ReactJS
• Angular
• HTML, CSS, CSS Pre-Processors
• NodeJS
• SEO, Accessibility
• Automated Unit & End-End tests
• React Native, Flutter

Some of our projects which you will get to work on: COVID-19 response | Service design exercise for reorganizing a $200mil company | Creating UX experience for products using Blockchain technology | Speculative design exercises for imagining the future | Creating an award-winning marketing website | Reimagining public radio digital experience

Write to us with any samples of work and a small note on why you would be interested to work with us.