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Customer Success Engineer
Customer Success Engineer
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Customer Success Engineer

Mithil Shah's profile picture
Posted by Mithil Shah
1 - 4 yrs
₹3L - ₹7L / yr
Pune
Skills
Product support
Communication Skills
Customer Support
Client Management
Client Servicing
Troubleshooting

As a Customer Success Execute at Abmiro, you'll play an important role in driving the success of our clients who are using our SaaS product (Rekart). 


You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to fully utilize the capabilities of our software. 


Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.


You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)


Role & responsibilities

  • Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
  • Collaborate with clients to understand their unique requirements and goals
  • Assist with the setup, configuration and onboarding of customers on the platform
  • Provide quick solutions or workarounds to client queries
  • Coordinate with the technology team for possible issues/enhancements/feature requests
  • Provide technical training and support resources to ensure customers can maximize the value of our software.
  • Proactively identify opportunities to optimize and enhance customer workflows using our product.
  • Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
  • Maintain a deep understanding of our product, including new features and updates.
  • Work in shifts to ensure 24/7 technical support coverage for our global customer base.
  • Document and maintain training documents and material for customer training purposes.


Preferred candidate profile

  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
  • Experience in technical customer support or a related role in the SaaS product company for 1-3 years
  • Strong technical background with the ability to understand and troubleshoot complex technical issues.
  • Excellent communication skills, both written and verbal, with the ability to convey technical concepts in a clear and understandable manner.
  • Empathetic and customer-focused approach, always ensuring customer success is the top priority.
  • Strong problem-solving and critical-thinking abilities.


Perks and Benefits 

  • Provident fund 
  • Health Insurance. 
  • Hell lot of stuff to innovate and learn at the same time 
  • Be part of a dynamic young and friendly team that strives for top quality 
  • A fantastic work culture 
  • Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Abmiro

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Profitable
About

About us:

We are a SaaS company with a primary focus on subscription e-commerce in the enterprise space. We help small & medium businesses to run and manage their subscription business. Rekart.io is a product platform with robust subscription management, ordering, payments and delivery fulfilment. 

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
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