As a Customer Success Execute at Abmiro, you'll play an important role in driving the success of our clients who are using our SaaS product (Rekart).
You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to fully utilize the capabilities of our software.
Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.
You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)
Role & responsibilities
- Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
- Collaborate with clients to understand their unique requirements and goals
- Assist with the setup, configuration and onboarding of customers on the platform
- Provide quick solutions or workarounds to client queries
- Coordinate with the technology team for possible issues/enhancements/feature requests
- Provide technical training and support resources to ensure customers can maximize the value of our software.
- Proactively identify opportunities to optimize and enhance customer workflows using our product.
- Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
- Maintain a deep understanding of our product, including new features and updates.
- Work in shifts to ensure 24/7 technical support coverage for our global customer base.
- Document and maintain training documents and material for customer training purposes.
Preferred candidate profile
- Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
- Experience in technical customer support or a related role in the SaaS product company for 1-3 years
- Strong technical background with the ability to understand and troubleshoot complex technical issues.
- Excellent communication skills, both written and verbal, with the ability to convey technical concepts in a clear and understandable manner.
- Empathetic and customer-focused approach, always ensuring customer success is the top priority.
- Strong problem-solving and critical-thinking abilities.
Perks and Benefits
- Provident fund
- Health Insurance.
- Hell lot of stuff to innovate and learn at the same time
- Be part of a dynamic young and friendly team that strives for top quality
- A fantastic work culture
- Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
Subodh Popalwar
Software Engineer, Memorres
About Abmiro
About
About us:
We are a SaaS company with a primary focus on subscription e-commerce in the enterprise space. We help small & medium businesses to run and manage their subscription business. Rekart.io is a product platform with robust subscription management, ordering, payments and delivery fulfilment.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres