Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Shubham Vishwakarma
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Why should you join us?
We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:
1. Competitive Salary
2. Company paid Health Insurance
3. Friendly and supportive work culture
4. Other perks such as free snacks and an informal dress code
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- Own and Lead solution architecture of engineering solutions from product conception to launch involving a variety of technologies including but not limited to Core Java, Hibernate, Spring, AWS, MySQL, Oracle, No-SQL, Angular, Bootstrap, Apache CXF, Apache Lucene, Web Services (REST AND SOAP), AJAX, Dimension modeling, machine learning, data analytics etc. and ensure that the implemented solutions align with and support business strategies and requirements.
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Perform Technical feasibility; drive shaping up the product through its life cycle to ensure scalability, performance, security & compliance standards.
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Drive technical issues to closure with problem solving skills and ready to do hands on work.
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Collaborate with delivery, engineering, quality, support, experience, program, and
infrastructure partners to achieve goals.
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Support new opportunities of growth and continuous improvement through lateral and
creative thinking
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Stay updated of new technologies and of changes in technologies that affect back-end and
front-end web development
Management
-
Accountability for architecture, product excellence, decision-making, client communications,
and solution outcomes.
-
Foster, facilitate, and furnish, timely decision-making across a broad network of
stakeholders, delivery partners, and operational teams.
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Coach and develop a team of outstanding individuals providing product engineering
development and support solutions.
-
Build strong relationships with key business stakeholders across multiple business units and
be their trusted advisor.
-
Help management establish processes and standards.
Skills & Qualifications Required:
-
**Should have scored 70% & above in 10th and 12th grade.
-
A Minimum of a Bachelor’s degree in Computer Science or related software engineering
discipline, or equivalent
-
15+ years in technical development and solution architecture for enterprise applications and
experience of working on full stack.
-
Strong self-driven individual who can lead in a fast paced complex environment,
demonstrate problem solving skills in varied situations and take decisions taking all
stakeholders along.
-
Thought leadership, curiosity of business and engineering processes and drive to keep in
pace with the new and emerging trends, technologies and innovations.
-
Ability to manage partnerships with all areas and members of the business as well as all
levels of the organization.
-
Excellent spoken and written communication with the ability to present complex ideas in a
clear, concise fashion to technical and non-technical audiences.
-
Ability to lead from the front, willingness to be hands-on to get down and work with team to
understand and resolve problems.
Good to have:
-
Experience building or managing distributed systems.
-
Knowledge of data analytics and machine learning.
-
Experience in the Fintech domain.
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Experience with Agile/Scrum development methodologies
- You will help hire, train, mentor and lead a team of highly capable engineers. You will also help in the development of the company's scalable microservices platform and geospatially-aware applications across multiple industries and form-factors.
- In this role, you must be able to multitask, quickly adapt to new development environments, learn new systems, create reliable/maintainable code, and find creative and scalable solutions to difficult and complex problems.
- You take pride and ownership in your work as well as the overall contributions of your team. You must also have the ability to take a system-wide understanding, recognize the use of system components and disparate technologies and be able to diagnose and debug components across an entire system.
- Your ability to communicate clearly and concisely (both written and verbal) is key, as is being a self-starter.
Primary Responsibilities :
- Build, train, mentor and lead a cross-functional agile team
- Help design, architect and develop advanced software solutions supporting multiple projects and initiatives
- Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
- Collaborate on or lead the development of technical design and specifications as required
- Establish and lead best practices in software engineering
- Mentor and grow new employees on your team
Skills & Requirements :
- Bachelor's Degree required, preferably in Computer Science or a related field
- 5+ years of software development experience using JavaScript, GoLang, Node.js or another object-oriented programming language
- 3+ years as an engineering lead or manager
- Experience with cloud technologies (AWS) and containerization
- Experience with a microservices architecture
- Excellent communication, collaboration, reporting, analytical and problem-solving skills
- Experience with PostgreSQL or other Relational Databases
- Test-driven development mindset and a focus on quality, scalability and performance
- Strong programming fundamentals and ability to produce high-quality code
To know more about us, please visit http://www.centiro.com/">www.centiro.com
Purpose
Working at Centiro is different. Inspiring, challenging and rewarding. We are on a rapid path of expansion and are looking for talents with a passion and drive to make a difference. This is an exciting time to be joining & strengthening the team and shape the future together.
What will you do?
As an Application Specialist (AS), you are responsible for analysing customer requirements, developing and maintaining system integrations and components, including but not limited to; application to application integrations, services, internal and external API, file transfer, and/or EDI and SQL queries. AS is fully responsible for participating in requirements analysis, design, development, internal testing, and the documentation of same for the application-application integrations.
Primary responsibilities will also include understanding product architecture, design dependencies, troubleshooting existing integrations and providing technical support to the development team.
Initially you will learn how our systems function and as you progress you can decide your area of specialization. You create your path; the possibilities are limitless. We work in self-organized teams with varied skills and as an organization follows/obeys a holarchy instead of a hierarchy. In a holarchy, each person’s value comes from his or her individuality and uniqueness instead of rank or seniority.
Who are you?
You are a tech-savvy person with an interest in integrations and how the world of digital affects the modern business. Always with the customer in focus.
You are expected to try, test, learn and implement. You are encouraged to seize opportunities and continuously develop with Centiro’s robust confidence in your ability. You are spurred by continuous improvements and seeing things from a new perspective.A collaborative mindset and aptitude are more important than prestige and personal priorities. With all tasks, everyone is equal in helping each other succeed.
What we are looking for:
- Degree in computer science, engineering from reputed institute
- 2-6 years of proven experience working with system integrations and worked with SQL, MS .Net, Database- MS SQL / Oracle, SQL Server Management Studio, Web services, SFTP
- Working Knowledge of different file formats like IFTMIN, XML, CSV, JSON
- Understands and learns the Software configuration and follows the steps to configure / implement / integrate company or 3rd party products and support client requests.
- Hands-on testing experience to validate integrations / solutions developed and implemented. Has worked with testing tools like SOAPUI/ ReadyAPI/ Postman
- Collaborate with business and technical partners to capture - understand requirements, estimate efforts, and deliver appropriate specification to drive the solutions
- Effectively communicate to management, business owners, and customer stakeholders as well as working closely with software developers.
- Able to define project requirements and manage/Lead small projects independently
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Good to have :
- Working knowledge of Supply chain and logistics domain / supply chain ERP - solutions
- Exposure to release cycle, Power BI , Graylog, Grafana
- Experience working with Label scripting in languages like zebra and mark point
- Knowledge of C# , VB script
Java- Proven hands-on Software Development experience
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
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C#Qualification
- Bachelor / Masters degree in Computer Science or Computer Engineering
- 5+ years of professional experience in software development
A good team player with expertise working as part of Agile teams. Hands-on experience in practising Scrum, XP and Kanban.
- Strong hands-on experience in web development using ASP.NET MVC and C#.
- Usage of SQL and no SQL databases
- Hands on experience in test-driven development and DevOps practices
- Strong design capabilities, following SOLID principles using C#
- Well-versed with pair-programming
- Working on solutions hosted in cloud environments (AWS or Azure)
- Implementation of Continuous Delivery processes
- Usage of Git
- Good understanding of Behaviour-driven development and domain-driven design
The following would be beneficial:
- Working in the travel and hospitality domain including:
- .Net core 2.0, Web API
- Scripting Languages like Typescript or JavaScript
- Frontend: Angular7
- Automating business processes
- Integration with 3rd party systems
- Customer management, including CRM solutions
- Content management
- SEO
- Booking and post sales flows, web and mobile solutions
Are you interested in working from home office?
- Comprehensive experience working with remote teams
- Excellent communicator
- Self-managed
- Open to travel to Pune office occasionally
Responsibilities
- Contribution to the product roadmap in one-week sprint model
- Helping your team to deliver at high velocity
- Practice and promote Agile practices
- Continuously learn and deliver incremental business value
- Use Continuous Delivery Practices
- Select the best tools to solve the problems at hand
- Mentor junior team members
- Effective collaboration and removal of silos
- Build high availability solutions.
- Development of asynchronous and/or multi-tiered scalable applications
Job Location Pune
- Are you a software craftsman and passionate coder with a proven track record of successful deliveries?
- Are you interested in a high growth career opportunity and enjoy building software that brings smiles to our customers?
Then you are someone who will enjoy this incredibly challenging role with us.
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Follow CutshortShubham Vishwakarma
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