Backend Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• Design, develop, code and test the solution

• Experience working with large datasets and NoSQL database technologies (e.g. Cassandra, ES) 

• 5-10 yrs of industry experience

• Energetic self-starter, with a desire to work in a startup environment

• Proficient in advanced Java programming skills

• Expert in Application development cloud/on premise end to end. Middle layer, DB layer.

• Nice to have understanding on MQ (e.g. Kafka)

• Good hands on in Complex Event Processing systems

• Solved scale and performance issues while dealing with huge sets of data. Pre compute or data aggregation frameworks to achieve good response time

• Experience working with large datasets and NoSQL database technologies (e.g. Cassandra, ES)

• Experience of debugging applications running on Unix like systems (e.g. Ubuntu, CentOS)

• Experience developing RESTful APIs for complex data sets

• Knowledge of container based development & deployment (e.g. Dockers, K8s)

• Expertise in software security domain, a plus

What you'll do:

·        Perform complex application programming activities with an emphasis on mobile development: Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks

·        Assist in the definition of system architecture and detailed solution design that are scalable and extensible

·        Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

·        Own the quality of code and do your own testing. Write unit test and improve test coverage.

·        Deliver amazing solutions to production that knock everyone’s socks off

·        Mentor junior developers on the team

What we’re looking for:

·        Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

·        A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

·        A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

·        Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.

·        Flexible and willing to accept change in priorities, as necessary

·        Demonstrable passion for technology (e.g., personal projects, open-source involvement)

·        Enthusiastic embrace of DevOps culture and collaborative software engineering

·        Ability and desire to work in a dynamic, fast paced, and agile team environment

·        Enthusiasm for cloud computing platforms such as AWS or Azure

Basic Qualifications: 

·        Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University

·        At least 4 years of experience designing, developing, and delivering backend applications with Node.js, TypeScript

·        At least 2 years of experience building internet facing services

·        At least 2 years of experience with AWS and/or OpenShift

·        Exposure to some of the following concepts: object-oriented programming, software engineering techniques, quality engineering, parallel programming, databases, etc.

·        Experience integrating APIs with front-end and/or mobile-specific frameworks

·        Proficiency in building and consuming RESTful APIs

·        Ability to manage multiple tasks and consistently meet established timelines  

·        Strong collaboration skills

·        Excellent written and verbal communications skills

Preferred Qualifications:

·        Experience with Apache Cordova framework

• Demonstrable knowledge of native coding background in iOS, Android

·        Experience developing and deploying applications within Kubernetes based containers

Experience in Agile and SCRUM development techniques

Role: DevOps Engineer

Exp: 4 - 7 Years

CTC: up to 28 LPA

Key Responsibilities

•   Design, build, and manage scalable infrastructure on cloud platforms (GCP, AWS, Azure, or OCI)

•   Administer and optimize Kubernetes clusters and container runtimes (Docker, containerd)

•   Develop and maintain CI/CD pipelines for multiple services and environments

•   Manage infrastructure as code using tools like Terraform and/or Pulumi

•   Automate operations with Python and shell scripting for deployment, monitoring, and maintenance

•   Ensure high availability and performance of production systems and troubleshoot incidents effectively

•   Monitor system metrics and implement observability best practices using tools like Prometheus, Grafana, ELK, etc.

•   Collaborate with development, security, and product teams to align infrastructure with business needs

•   Apply best practices in cloud networking, Linux administration, and configuration management

•   Support compliance and security audits; assist with implementation of cloud security measures (e.g., firewalls, IDS/IPS, IAM hardening)

•   Participate in on-call rotations and incident response activities

If Interested kindly share your updated resume on 82008 31681

Responsibilities :

● Designing and developing robust and scalable server-side applications using Python, Flask, Django, or other relevant frameworks and technologies.

● Collaborating with other developers, data scientists, and data engineers to design and implement RESTful APIs, web services, and microservices architectures.

● Writing clean, maintainable, and efficient code, and reviewing the code of other team members to ensure consistency and adherence to best practices.

● Participating in code reviews, testing, debugging, and troubleshooting to ensure the quality and reliability of applications.

● Optimizing applications for performance, scalability, and security, and monitoring the production environment to ensure uptime and availability. ● Staying up-to-date with emerging trends and technologies in web development, and evaluating and recommending new tools and frameworks as needed.

● Mentoring and coaching junior developers to ensure they grow and develop their skills and knowledge in line with the needs of the team and the organization.

● Communicating and collaborating effectively with other stakeholders, including product owners, project managers, and other development teams, to ensure projects are delivered on time and to specification.

You are a perfect match, if you have these qualification :

● Strong experience in Python and server-side development frameworks such as Flask or Django.

● Experience in building RESTful APIs, web services, and microservices architectures.

● Experience in using database technologies such as MySQL, PostgreSQL, or MongoDB.

● Familiarity with cloud-based platforms such as AWS, Azure, or Google Cloud Platform.

● Knowledge of software development best practices such as Agile methodologies, Test-Driven Development (TDD), and Continuous Integration/Continuous Deployment (CI/CD).

● Excellent problem-solving and debugging skills, and the ability to work independently as well as part of a team.

● Strong communication and collaboration skills, and the ability to work effectively with other stakeholders in a fast-paced environment

Job Type: Full-time

CTC Offering : 3.6L PA to 6L PA

Job Location: Remote for 6-9 months due to the pandemic, then Mumbai, Maharashtra

Required experience:

• Minimum 1.5 to 2 year of experience in Web & Backend Development using Python with experience in some form of Machine Learning ML Algorithms

Overview

We are looking for Python developers with a strong understanding of object orientation and experience in web and backend development. Experience with Analytical algorithms and mathematical calculations using libraries such as Numpy and Pandas are a must. Experience in some form of Machine Learning. We require candidates who have working experience using Django Framework

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python 3.x based web and backend development

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Basic working knowledge of ReactJs

11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

KRAs includes:

1. Understanding the scope of work

2. Understanding and adopting the current internal development workflow and processes

3. Understanding client requirements as communicated by the project manager

4. Arriving on timelines for projects, either independently or as a part of a team

5. Executing projects either independently or as a part of a team

6. Developing products and projects using Python

7. Writing code to collect and mathematically analyse large volumes of data.

8. Creating backend modules in Python by building or reutilizing existing modules in a manner so as to

provide optimal deliveries on time

9. Writing Scalable, maintainable code

10. Building secured REST APIs

11. Setting up batch task processing environments using Celery

12. Unit testing prepared modules

13. Bug fixing issues as reported by the QA team

14. Optimization and performance tuning of code

Bonus but not mandatory

1. Nodejs

2. Redis

3. PHP

4. CI/CD

5. AWS

• 2+ years experience in application development

• experience with Python and Javascript is required. 

• good knowledge of operating systems and networking concepts

• experience in using and understanding code from Open Source

• Strong command of NoSQL and ability to design schemas.

• Knowledge of front-end technologies such as React Native, React.js, or Javascript

• Experience with cloud infrastructure tools in AWS and Google Cloud

• experience with implementing best software engineering practices like version control with git, code reviews, writing unit-tests, writing readable code

• inclination towards researching new technologies and adapt them to solve challenges we face.

• Address all tech challenges and continue with tech innovation in order to improve business operations

• Experience with Live video stream a plus.

• Experience with AI preferred.