Customer Care Representative

• Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and     customers.
• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
• Identify, scope out, and provide solutions for technical projects that may arise
• Build out technical documentation and knowledge base for users to access
• Be a liaison between our Support and Development teams
• Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team

Ideal Skills:

• 4+ years of work experience as software engineer
• Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
• Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
• Close attention to detail with a high degree of accuracy
• Strong self-starter attitude who doesn’t need direct supervision
• Strong written and verbal communication skills
• Strong desire to spot and resolve potential issues before they occur

Bonus Points:

• Experience providing product insights and resolving technical tickets
• Experience in startups
• Experience in an agile environment
• Coding bootcamp or technical degree is a plus
• Experience in a customer-facing or service role where you had to understand problems and provide solutions

About You

• A+ character. We are team-first here at company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary
• Group Medical insurance
• Life and long term disability insurance
• Collaborative fun workspace
• The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals

Job Opening: Life Insurance Sales Manager

📍 Location: Telangana & Andhra Pradesh

💰 Salary: ₹20,000 – ₹30,000 + 10% incentives

Requirements:

* Bachelor’s degree

* 2–3 years’ experience in Life Insurance Sales / Channel Partner Management

* Strong knowledge of insurance products & regulations

Responsibilities:

* Recruit, train & manage 5–10 advisors per month

* Drive sales through channel partners & meet targets

* Ensure compliance & advisor performance

Role & responsibilities:

1. Implement and integrate AI tools into business workflows and Automate tasks using no-code platforms and AI APIs.
2. Integrate LLMs, vision models, and other pre-trained AI services (OpenAI, Hugging Face, Google Vertex AI) into internal systems.
3. Deployment, Customization & Fine-tune foundation models using supervised learning, prompt engineering, and custom datasets.
4. Build systems to extract structured data from PDFs and scanned documents using OCR, NLP, and document-understanding models.
5. Design and optimize AI prompts for content generation, customer support, and business analytics.
6. Knowledge in Agent2Agent, MCP Servers, Context Handling Cross-Functional Collaboration.
7. Work with marketing, sales, support, and HR teams to identify and implement AI-driven process improvements.
8. Monitor AI outputs for quality, compliance, and relevance. Ensure responsible and ethical AI usage.

Preferred candidate profile:

• Bachelors/Masters in Computer Science, AI/ML, or related field.
• Strong programming skills in Python; experience with TensorFlow, PyTorch, Transformers, Scikit-learn.
• Hands-on experience with LLMs, prompt engineering, and model fine-tuning.
• Skilled in OCR and document parsing tools (e.g., Tesseract OCR, PDFMiner, LayoutLM, Azure Form Recognizer).
• Experience in workflow automation tools (e.g., Crew AI, LangChain).
• Knowledge of REST APIs, microservices, and containerization.
• Analytical mindset with a focus on process improvement.

Perks and benefits:

• Competitive Salary and Professional development opportunities and training.
• Opportunity to work with cutting-edge technologies in a fast-paced environment.
• Collaborative and supportive work environment.

·       Experience in SQL, Database Design, Stored Procedures, Performance Tuning etc.

·       Extensive knowledge of data processing, relational databases systems (Oracle and Oracle19C preferred ).

·       Strong analytical skills, analysing existing databases and the client’s needs going forward with regard to developing effective systems.

·       Good communication skills, both oral and written.

·       Sound accuracy and logic. Must be able to accurately develop databases in a logical manner from scratch.

·       Understand the concepts of other programming languages.

·       Understand the concepts of other front-end programming languages.

• Work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules, and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize usage by monitoring key metrics and rectifying the issues proactively.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

• 3 to 6 years of relevant work experience as a web developer, UI developer, JavaScript expert, or frontend engineer
• Sound knowledge in JavaScript, ReactJS, HTML, CSS
• Familiar with UI layouts, SASS, bootstrap, and Material UI
• Experience debugging using popular JavaScript-based tools like Chrome Developer Console

• Knowledge of TDD frameworks mocha, chai, jest etc.
• Understanding of Typescript
• Understanding of ReactJS based frameworks like NextJS, Gatsby, etc.
• Understanding of REST API
• Passionate to create good design and usability

Company Profile:
Blitzpools is an Indian fantasy sports platform that allows users to
play fantasy cricket, football and kabaddi.

Blitzpools is a Game of Skill where user creates a team of real
players for an upcoming match and compete with other users for big
prizes. User's team earns points based on user's player performances
in the real-life match.

Years of Experience: 6+yrs.

Responsibilities:

• End-to-End ownership of retention programs and processes across a variety of direct-to-customer channels – Outbound & Inbound, Manual / Assisted (tele-calling, visits) & Automated (including email, SMS, push notifications, merchandising and other new upcoming digital mediums)
• Conceptualizing, building, executing and analyzing retention programs, making continuous improvements based on performance, trends, and insights via tests and iterative optimization
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research
• Own the product strategy and roadmap for retention - Partner with the product team to translate business goals into short term and long-term product roadmaps- Comfortable in generating a strategic vision as well as glide path with product teams. Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these

Desired Skills:

• Bachelor’s degree from a reputed institute. 6-8 years of overall experience with 5+ years of relevant work experience in lifecycle marketing in consumer products / services
• Demonstrate result orientation and high Bias for action. The candidate must have strong operational experience and be willing to get hands dirty.
• Proven track-record of managing and delivering marketing programs identifying customer actions and conversions for each stage and achieving those KPIs
• Highly customer-obsessed thinking with a deep understanding of customer needs and aspirations. Skilled at decoding the price-value equation from a customer’s perspective and an ability to speak the customer’s language
• Demonstrated experience using data and KPI metrics to monitor and measure performance, measure effectiveness and plan ongoing improvements
• Strong verbal and written communication skills. Ability to think big and rethink how to better serve our customers
• High bias for taking end-to-end ownership of responsibilities, flexibility and exceptional communication skills earning trust of others

About the role:
We’re looking for a React.Js Developer who can adapt to new tech stacks and innovate with cutting-edge technology solutions, to build eCommerce platforms that are unique, disruptive, and powerful

What you'll do:
● Develop new user-facing features using React.js
● Build reusable components and front-end libraries for future use
● Translate designs and wireframes into high-quality code
● Optimize components for maximum performance across a vast array of web-capable devices and browsers

What you'll need:
● Bachelor's degree with minimum 3 years of work experience as a React Js
● Strong proficiency in JavaScript or Typescript, including DOM manipulation and the JavaScript object model
● Experience with data structure libraries (e.g., Immutable.js)
● Knowledge of object-oriented programming
● Experience with popular React.js workflows (such as Flux or Redux)
● Integration of multiple data sources and databases into one system
● Familiarity with newer specifications of EcmaScript
● Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
● Ability to understand business requirements and translate them into technical requirements

Who Should Consider Joining:
● If you like challenges and think from a first principle basis,
● If you are driven to take ownership and are adept at rolling with the punches,
● If you have the aspiration to grow fast in the dynamic environment of a start-up,
● If you are a collaborative team member, who believes in collective success,
● If you are someone who makes objective, fact-based decisions

Who should not consider joining:
● If the role description does not excite you, then you should not join us
● We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us
● If you are not a self-starter who is willing to learn & experiment more, then you should not join us.

What We Offer:
● Limitless growth and learning opportunities
● Exposure to cutting edge technology solutions and upcoming stacks in the market
● In house technical training on GIT, Automated Testing, Code Coverage, Language Training and much more
● A collaborative and positive culture — Your team will be as smart and driven as you.
● Guidance and mentorship from industry experts and renowned IIT Alumnus
● An opportunity to make an impact — Your work will contribute directly to our strategy and growth

About PixelMath

61% of Grade 8 students in India can’t do simple mathematical division. Current math teaching methods are boring, haven’t evolved over the years and makes the kid lose interest- this gap only gets wider. We are on a mission to democratise quality math learning in India. PixelMath's core focus is on building a quality math learning product which not only improves the math skill of the student- but also makes the process super fun and enagaging.

We have customers from 10+ countries, while majority of them being from India. We are growing at a steady pace with love pouring in from the parent and student community for what we are building. We are looking for someone who wants to be a part of the much needed change in the math learning space in India and play a critical role in it's growth.

About the role

As a marketing manager, you will completely own the marketing channels of PixelMath. Your main objective as the Marketing Manager would be create and manage content which reaches the right people and increases the brand awareness.

This is a full-stack marketing role where you will take full control of of the marketing channels and execute on all fronts-

1. SEO- Improving the SEO of PixelMath by working on on-page and off-page SEO. You should be able to think about ideas for the kind of content we should publish.
2. Social Media- Create and publish content for Facebook and Instagram, build and increase engagement with the target audience.
3. Ads- Google AdWords + Facebook Ads
4. Community- Drive engagement in the existing community of students

Here is what we are looking for-

1. 2+ years of experience in managing social media channels and SEO
2. You can communicate your ideas clearly, both written and in verbal form
3. You are creative and possess high level of empathy
4. You like taking responsibility and complete ownership of your work

What you will you get at PixelMath 
1. Clearly defined objectives of what we want to achieve.
2. Immense learning opportunities while growing a brand from zero to one.
3. Your own space to plan and run your experiments.
4. Competitive salary and ESOP options.