Customer Care Representative

INTRODUCTORY STATEMENT 

Anaxee has 9000 ‘Digital Runners’ spread across 11000 pin codes of India, providing REACH in deep rural hinterland all over India. We further aim to create 250000 Runners across India. To have effective communication with all these Runners, we want to set up a in-house Department of Communication, where we need a team of Social Growth Hackers who know how to use the latest social media platforms and communicate exceptionally well in words, in Hindi & English. 

On one side they need to reach out to our Digital Runners who come from humble backgrounds, residing in rural areas but entrepreneurial in nature, and on another side, write blogs which can attract our Customers who are amongst whos who of Corporate India. Apply if you are involved in one/or more of the following:

Content Writer | Creative & Copywriting | Video Maker | Video Editor | Social Marketing | Digital Marketing | Newsletter | Blogs | PR | Public Relations | Email Automation | Marketing Automation

Video: https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand the goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8

 If you are a self-driven and ambitious tech-savvy professional we would love to meet you! Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Job role:

We're looking for a skilled content writer to work with teams across the company and craft valuable content that will educate our customers and wow our prospects. Your work will have you fiddling with taglines on website pages, writing blog posts for feature announcements, putting together thought leadership posts for guest publications, sketching educational collateral, framing scripts for feature videos, building presentations to better explain features, birthday cards and so on. Your projects will be your own to run, with complete creative freedom, but your content will need to align with brand guidelines.

Job Location: Indore | Full Time | Experience: 0 to 5 yrs | Salary ∝ Expertise | Rs.1.8L ~ Rs.3.6L |

Responsibilities:

• Develop, write and deliver persuasive copy for the website, email marketing campaigns, sales collateral, videos and blogs
• Build and run an editorial calendar; coordinate with other content crafters to ensure standards
• Optimize all content for SEO to better reach
• Measure impact and perform analysis to improve critical metrics.
• Help with localization of process and content to ensure consistency across regions
• Review and implement process changes to drive operational excellence

Requirements:

• 2 years of working as a content marketer or in a similar position
• Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)
• Tech-savvy with the ability to explain complex technical matters in a simple manner without using jargon
• Excellent attention to detail and ability to multi-task projects and deliverables
• Confirmed experience working with deadlines to deliver high-quality output in a short span of time
• Ability to work independently or in a team
• Ability to multitask and monitor several projects and accounts on a daily basis
• Experience with technologies and best practices for campaigns across multiple platforms

What we offer

• Startup exposure.
• Great working atmosphere in a comfortable office.
• And an opportunity to get associated with a fast-growing VC funded startup.

Responsibilities:

- Collaborate with the development team to understand project requirements and provide input on testability.

- Design and develop comprehensive test plans and test cases for UI/ API, based on project requirements.

- Write and execute automated tests using JavaScript with Cypress or Playwright.

- Perform manual testing when necessary to ensure complete test coverage.

- Identify and document defects, and work closely with developers to resolve them.

- Conduct regression testing to ensure software quality and reliability.

- Collaborate with cross-functional teams to ensure that software meets quality standards.

- Participate in code reviews to ensure testability and maintainability of the codebase.

- Maintain and update test documentation as necessary.

- Stay up-to-date with industry trends and best practices in software testing.

- Continuously improve the testing process and suggest process enhancements.

Requirements:

- Bachelor's degree in Computer Science, Engineering, or a related field.

3-4 years of experience in software testing.

- Proficiency in writing test scripts using JavaScript.

- Experience with test automation tools such as Cypress or Playwright.

- Strong understanding of software testing methodologies and best practices.

- Excellent problem-solving and debugging skills.

- Strong attention to detail and commitment to quality.

- Good communication and collaboration skills.

- Eagerness to work from the office in Hyderabad.

Benefits:

- Office Gear allocation

- Mediclaim policy for self, spouse, kids, and parents

- Wellness policy for self

- PTO

- 5 days a week work

- Subscription reimbursements

- Reimbursements for self-learning and professional development

• You're proficient in Node.js/Javascript with a strong foundation in NoSQL/ SQL 
• You're proficient in React and strong frontend javascript foundation 
• Knowing GoLang and/or Solidity is a definite plus but not a requirement
• You have a passion for writing code as well as understanding and crafting the ways systems interact
• You have experience deploying to and implementing solutions in AWS
• You believe in the benefits of agile processes and shipping code often
• You are pragmatic and work to coalesce requirements into reasonable solutions that provide value

• Deploy well-tested, maintainable and scalable software solutions
• Take end-to-end ownership of the technology stack and product 
• Collaborate with other engineers to architect scalable technical solutions
• Embrace and improve our standards and processes to reduce friction and unlock efficiency

Current Ecosystem : 
ShibaSwap : https://shibaswap.com/#/" target="_blank">https://shibaswap.com/#/

Metaverse : https://shib.io/#/" target="_blank">https://shib.io/#/

NFTs : https://opensea.io/collection/theshiboshis" target="_blank">https://opensea.io/collection/theshiboshis

Game: Shiba Eternity on iOS and Android

POSITION:ITSM Consultant / ITSM Tech Lead

EXPERIENCE:  5-15YRS

NP :IMMEDIATE/10 DAYS

LOCATION: NOIDA

WORK FROM OFFICE

Demonstrates knowledge and experience in the following areas

• Service Management Office ( SMO) setup and operations

• ITIL / ISO 20000 / IT Operations process definition

• Service Integration and Management ( SIAM)

• Managed services operations – both AMS and IMS

• Incubating new services and solutions related to IT Service Management (ITSM)