Field Sales Executive

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Job description

Job Title: Application Developer

Location: Gurugram Haryana India

Employment Type: Full-time (Immediate joiner preferred )

Experience : 2-5 years (In Android and iOS both)

About Aaizel Tech:

Aaizel Tech is a fast-growing technology company focused on building scalable web and mobile applications. We specialize in cross-platform development using React Native, delivering seamless user experiences across Android, iOS, and web.

Driven by innovation and efficiency, we create high-performance digital solutions that solve real-world problems. At Aaizel Tech, we foster a culture of ownership, creativity, and continuous learning, empowering developers to build impactful products.

Role Overview:

We are looking for an experienced App Developer with strong expertise in developing, deploying, and maintaining scalable applications. The candidate should have a proven track record in app development across platforms, hands-on technical proficiency, and the ability to lead and mentor development teams.

Key Responsibilities:

• Lead mobile application development (Android, iOS, and cross-platform).
• Architect, design, and deliver scalable and secure app solutions.
• Collaborate with product, design, and backend teams to deliver seamless apps.
• Write clean, efficient, and reusable code while ensuring code reviews and best practices.
• Integrate third-party APIs, payment gateways and authentication services.
• Manage deployments and app store releases.
• Mentor junior developers and conduct technical training sessions.
• Stay current with latest frameworks, tools, and certifications relevant to app development.

Required Skills, Qualifications and Experience:

● Educational Background: Bachelor’s/Master’s degree in Computer Science, Engineering, or related field.

● Experience: 2-5 years of hands-on mobile application development experience.

● Technical Skills:

• React Native, Native IOS & Andriod, React.js, AngularJS, Cordova, ExpressJS, ExtJS, Ionic, Java/J2EE, JMeter, JavaScript/jQuery, MongoDB/NoSQL DB, MySQL, PHP, PHP Yii, PL/SQL, React, Python, Dell Boomi, VB.NET.

Expertise in platforms/databases:

MySQL, MongoDB, Microsoft SQL, PostgreSQL, Redis, Docker.

Relevant Functional/Domain Expertise:

• API Integration & Authentication.
• Localisation of applications.
• Payment Gateway & SMS Gateway Integration.
• Digital Signature Integration, E-Sign, DigiLocker.
• Offline service capabilities, Single Sign-On (SSO).
• Interoperability and E-Commerce systems.

● Soft Skills:

○ Excellent problem-solving and analytical skills.

○ Strong communication skills with the ability to document and present technical information clearly.

○ Ability to work independently and as part of a multidisciplinary team.

What We Offer:

● Competitive salary aligned with industry standards.

● A collaborative and innovative work environment with access to advanced resources.

● Opportunities for professional growth and skill development.

● Engaging projects that challenge your technical expertise.

Director of Engineering — Flights Platform

AI-First Travel Commerce · High-Scale Distributed Systems · Marketplace Infrastructure

🌏 The Problem Space

A flight search looks trivially simple. It is anything but.

Every query you fire triggers a choreography of distributed systems operating in real-time — integrating with a dozen airline GDS/NDC providers, computing dynamic fares across inventory buckets and fare rules, ranking thousands of itineraries by relevance and business intent, and returning a ranked, priced, bookable result set — all in under 100ms.

→ Millions of search queries per minute

→ <100ms end-to-end SLA with external API dependencies

→ High-value transactions — a bug here means a missed booking, not a failed render

→ Pricing errors erode trust faster than any other failure mode

We are rebuilding the Flights platform as a real-time commerce engine for Bharat — AI-native from day zero, built to power both B2C consumer journeys and high-stakes B2B enterprise corridors.

This is a once-in-a-decade opportunity to build national-scale flight infrastructure from first principles.

🧠 What You Will Own

You will own the full Flights platform — systems, architecture, and the teams that build them.

Core System Domains:

•Search Systems — high-throughput, low-latency query pipelines returning ranked, bookable options

•Pricing & Fare Engine — dynamic pricing logic, fare rules, promotional overlays, and real-time validation

•Booking & Ticketing — transaction-critical flows requiring strict consistency, idempotency, and zero data loss

•Airline Integrations — managing unreliable external GDS/NDC APIs with retries, circuit-breakers, and reconciliation

•Post-Booking Flows — cancellations, modifications, refunds — correctness at the margin is non-negotiable

Platform Scope:

•High-scale APIs serving consumer apps, B2B enterprise clients, and third-party partners

•Event-driven state machines managing booking workflows across async boundaries

•Observability and reliability infrastructure across all mission-critical flows

Team Scope:

•Lead 15–30+ engineers across multiple product and platform teams

•Manage Engineering Managers and Principal/Staff engineers

•Own hiring, org design, and technical direction

⚙️ Core Engineering Challenges

This role is fundamentally about making the right trade-offs under uncertainty — at scale.

Latency vs. Accuracy — when do you serve a cached fare vs. call a live airline API?

Availability vs. Consistency — graceful degradation at booking time vs. strict price validation

Cost vs. Performance — when is an external API call worth it vs. a cache hit?

Scalability vs. Simplicity — the best system is the one your team can reason about under incident

🤖 AI-First Engineering

AI is not an afterthought. It is load-bearing architecture.

•LLM-powered pricing intelligence — dynamic fare prediction and demand signals

•RAG pipelines for fare rules, refund policy, and support automation

•Agentic booking resolution workflows — autonomous exception handling at scale

•MCP-based orchestration layers for multi-provider integration

⚖️ Key Responsibilities

Architecture & Distributed Systems

•Design and evolve sub-100ms distributed query systems serving millions of concurrent searches

•Build fault-tolerant booking pipelines with strong consistency and durability guarantees

•Drive Kafka-based event architectures for booking state management

Reliability & Observability

•Own 99.99%+ availability for booking and pricing systems

•Build deep observability — metrics, distributed tracing, structured logging, SLOs/SLAs

•Lead post-incident reviews and drive systemic reliability improvements

Business Partnership

•Partner with Product, Revenue, and Partnerships to translate commercial goals into architecture

•Influence platform roadmap, supplier strategy, and long-term technical investment

🛠️ Technology Stack

Backend: Java · Kotlin · Go · Python

Architecture: Microservices · Event-Driven (Kafka) · gRPC

Data: Redis · Aerospike · DynamoDB · Elasticsearch

Cloud: AWS (EKS, EC2, S3)

Observability: Prometheus · Grafana · OpenTelemetry

👤 Who You Are

•12–16 years in backend/distributed systems; 5+ Years in an Engineering Leadership role, led teams of 15–50 engineers

•Built and scaled large B2C + B2B platforms — Travel Tech, FinTech, or high-scale Consumer

•Deep expertise in real-time systems, marketplace dynamics, and external API integration

•Tier-I institute background strongly preferred (IIT / IIIT / NIT / IISC / BITS / VIT / SRM — CSE/ISE)

🚀 Why This Matters

Build national-scale infrastructure for 1.4 billion people

Sit at the intersection of AI · distributed systems · marketplace economics

Define the future of travel commerce in India — from architecture to product

Primary Skills : 

● 2+ year of experience developing React Native / Android applications.

● Excellent command over React Native ecosystem, Android Native SDKs, and third-party

SDKs.

● Firm grasp of the JavaScript language and its nuances, including TypeScript, ES6+ syntax

and tooling.

● Good knowledge and application of algorithms and data structures with space and time

complexities

● Ability to write well-documented, clean Javascript code with unit tests.

● Familiarity with native build tools like Gradle (Android Studio, IntelliJ)

● Follow Industry Coding standards & be responsible for writing maintainable/

scalable/efficient code to solve business problems.

● Knowledge of object-oriented programming

React Native, Typescipt/JavaScript, Redux and optionally Android

• Designs, develops, modifies, debugs, and evaluates programs for functional areas
• Analyzes existing programs or formulates logic for new systems
• Devises logic procedures
• Prepare Flowcharting
• Performs coding and tests/debugs programs.
• Develops Conversion and System implementation plans
• Prepares and obtains approval of system and programming of documentation
• Recommends changes in development, maintenance, and system standards
• Train users in conversion and implementation of system
• Communicate with end users and understands the requirements in clearly.

• Bachelor’s or master’s degree in engineering / MCA with 5+ years of solid software development experience using .Net environment using C#, VB.NET, ASP.NET, ADO.NET.
• Experience working with Manufacturing Execution System (Camstar) is a plus.
• Experience working with Web services and XML/ XSLT.
• In Depth knowledge of MS-SQL 2005/2008 including coding of SPs.
• Has a Solid background of Object-Oriented Analysis and Design and the use of UML views and diagrams.
• Has the ability to design and document software applications with minimal supervision.
• Experience in multi-platform software Development (DOS, Windows).
• Experience in developing software applications in a multi-tier architecture.
• Experience in presentation layer development using JavaScript, HTML, DHTML, Ajax and CSS.
• Experience in WCF / MVC is a plus.
• Experience is in Source Controls like SVN / TFS.
• Able to handle all phases of SDLC.

MINIMUM REQUIREMENTS

TECHNOLOGIES YOU’LL NEED TO KNOW