Customer Care Executive

About Us:

Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make a mark in the trading and fintech industry. If you are looking for just another backend role, this isn’t it. We want risk-takers, relentless learners, and those who find joy in pushing their limits

every day. If you thrive in high-stakes environments and have a deep passion for performance driven backend systems, we want you.

What We Expect:

• You should already be exceptional at Golang. If you need hand-holding, this isn’t the place for you.

• You thrive on challenges, not on perks or financial rewards.

• You measure success by your own growth, not external validation.

• Taking calculated risks excites you—you’re here to build, break, and learn.

• You don’t clock in for a paycheck; you clock in to outperform yourself in a high-frequency trading

environment.

• You understand the stakes—milliseconds can make or break trades, and precision is everything.

What You Will Do:

• Develop and optimize high-performance backend systems in Golang for trading platforms and financial

services.

• Architect low-latency, high-throughput microservices that push the boundaries of speed and efficiency.

• Build event-driven, fault-tolerant systems that can handle massive real-time data streams.

• Own your work—no babysitting, no micromanagement.

• Work alongside equally driven engineers who expect nothing less than brilliance.

• Learn faster than you ever thought possible.

Must-Have Skills:

• Proven expertise in Golang (if you need to prove yourself, this isn’t the role for you).

• Deep understanding of concurrency, memory management, and system design.

• Experience with Trading, market data processing, or low-latency systems.

• Strong knowledge of distributed systems, message queues (Kafka, RabbitMQ), and real-time processing.

• Hands-on with Docker, Kubernetes, and CI/CD pipelines.

• A portfolio of work that speaks louder than a resume.

Nice-to-Have Skills:

• Past experience in fintech.

• Contributions to open-source Golang projects.

• A history of building something impactful from scratch.

• Understanding of FIX protocol, WebSockets, and streaming APIs.

Critical Skills:

•           Knowledge of Intune / Autopilot

•           Knowledge of windows reset

•           Application downloads > recognize if something is blocked (Zscaler knowledge / or know how it works)

•           Macro’s knowledge

•           Communication skills

•           Proactive

•           Migrate user profiles, data, and settings to the new IT environment.

•           Ensure data integrity and security during the migration process.

•           Test and validate migrated data to identify and resolve any issues. 

•           Create and configure user accounts in the new IT environment.

•           Assign appropriate permissions and access rights.

•           Ensure seamless access to resources and applications

•           Provide training and support to end-users during and after the migration process.

•           Assist users with any issues or questions related to the new environment.

•           Develop and maintain user documentation and knowledge base articles.

•           Monitor the new environment for any issues or problems.

•           Troubleshoot and resolve any migration-related issues.

•           Provide ongoing support to end-users.

•           Strong technical knowledge of IT infrastructure, including hardware, software, and networks

•           Experience with end-user migration tools and techniques.

•           Proficiency in Microsoft Office Suite and other productivity tools.

•           Excellent problem-solving and troubleshooting skills.

•           Strong communication and interpersonal skills.

Preferred Characteristics

•           Ability to effectively communicate and instill confidence with peers and all key stakeholders.

•           Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role.

•           Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.

•           Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units

•           Expertise in budget planning and financial management

•           Deep understanding of current and emerging technologies and how other enterprises are employing them to drive digital business and how they may be applied to the enterprise to drive digital business

•           Ability to manage geographically diverse teams and overcome the culture clashes that may arise

•           Ability to drive organizational change and build capabilities that effectively balance the needs for continuously exploiting capabilities to optimize operational efficiency, with delivering innovative and agile IT solutions to enable the business to explore digital business opportunities

•           Excellent verbal and written communication skills, including the ability to explain digital concepts and technologies to business leaders, and business concepts to the IT workforce

Job Title: MERN Stack Developer

Location: Bangalore, India

Job Type: Full Time

Experience Level: 4+ Years

About the Role:

We are looking for an experienced MERN Stack Developer to join our team in Bangalore. The ideal candidate will have over 4 years of hands-on experience in developing robust, scalable, and high-performance web applications using the MERN (MongoDB, Express.js, React.js, Node.js) stack. You will play a key role in building and maintaining our web applications, working closely with our cross-functional team to deliver exceptional software solutions.

Key Responsibilities:

• Full-Stack Development:
• Design, develop, and maintain scalable web applications using the MERN stack.
• Collaborate with UI/UX designers to translate wireframes and mockups into responsive, high-quality code.
• Develop and implement RESTful APIs to support frontend functionalities.
• Database Management:
• Design and optimize MongoDB databases to ensure high performance and scalability.
• Implement data storage solutions, ensuring security and efficiency.
• Frontend Development:
• Build user-friendly interfaces using React.js, ensuring seamless user experiences.
• Optimize frontend performance, including loading times and responsiveness across devices.
• Backend Development:
• Develop and maintain server-side logic using Node.js and Express.js.
• Implement security and data protection measures.
• Integrate third-party services and APIs.
• Testing and Debugging:
• Conduct thorough testing of applications, including unit tests, integration tests, and end-to-end tests.
• Identify and fix bugs, performance issues, and other technical problems.
• Collaboration and Communication:
• Work closely with product managers, designers, and other developers to deliver high-quality features.
• Participate in code reviews and contribute to a culture of continuous improvement.
• Continuous Learning and Improvement:
• Stay updated with the latest industry trends, tools, and technologies.
• Contribute to team knowledge sharing and mentoring of junior developers.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in full-stack development with expertise in the MERN stack.
• Strong proficiency in JavaScript, HTML5, CSS3, and related frontend technologies.
• Experience with MongoDB, including schema design and query optimization.
• Proficiency in building RESTful APIs using Node.js and Express.js.
• Familiarity with version control systems, particularly Git.
• Knowledge of cloud services (e.g., AWS, Azure) is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Qualifications:

• Experience with Agile/Scrum methodologies.
• Knowledge of Typescript, Redux, or similar state management tools.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with Docker or containerization.

Selected intern's day-to-day responsibilities include:

1. Conducting market research and analysis to identify potential business opportunities

2. Creating and delivering presentations to potential clients and partners

3. Identifying and contacting potential clients and partners, and following up with leads

4. Assisting with creating sales collateral, such as brochures and presentation

5. Maintaining and updating customer and prospect databases, tracking key metrics, and reporting on performance

6. Staying current with industry trends and best practices, attending conferences and networking events, and sharing knowledge and insights with the team

7. Completing administrative tasks as needed, such as scheduling meetings, organizing files, and managing project timelines

Come be a part of one of the most exciting e-learning startup! A product based company building a B2C subscription product for kids around the world. Best understood as a combination of Netflix + Skillshare + Instagram for kids of ages 5 - 15, there is going to be something new every week to work on!

Already present in over 167 countries, kids of all backgrounds, languages and ages use DIY.org on website, iOS and Android. DIY is a place online where kids truly discover themselves.About UsWe are an early stage venture backed edtech startup looking to expand the team in UAE.

Perks offered:

• Tax Free Income - One of the major benefits of working with DIY is that your income is virtually tax-free.
• Exposure - The benefit of working out of UAE is that you will get exposure to woking with people from different countries and also build a network with people from various nations
• World class accommodation (amenities – Gym, Swimming Pool, Pet Friendly and fully furnished apartments) provided free of cost
• We take care of your VISA processing
• Insurance Coverage
• We take care of your travel and relocation to Abu Dhabi

Responsibilities:

• Ensure the quality of software products we build
• Author test documentation including test plans, test cases & scenarios and develop automated test suites.
• Develop test strategies, plans, and test cases and setting up of E2E test infrastructure
• Both Manual as well as Automation Testing on backend/frontend E2E testing.
• Work towards sustaining current QA processes and implementing new ones
• Define system test plans to validate all existing feature functionalities configured on system testbeds and automate all test cases
• Verify endurance and scale testing to validate robust feature functionality under stress

Must have:

• Extensively worked on various testing types such as Functional, Regression, Sanity, Smoke, Mobile testing, cross browser compatibility
• Expertise in developing, managing, and implementing E2E testing for core features in Automation frameworks using Selenium/ REST Assured/ APM or equivalent.
• API testing using tools like Postman.
• Experience in writing SQL queries to perform backend data validations

Good To Have :

• Experience in building Automation framework from Scratch
• Familiarity with performance testing using JMeter, Scale and Reliability testing
• Hands-on experience with cloud computing platforms like AWS, Azure or GCP is a plus
• Comfortable with Agile methodologies and working in small teams

About Us

We are an early stage venture backed edtech startup looking to expand the engineering team.

From offering flexible working hours to ensuing a 'no leave policy', to offering esops to every employee that joins and ensuring a flat yet performance driven organization, we offer a place for people to come and build a career and not do a job.

Job Description -

Job Title: Expert iOS Developer (NFT)

Experience: 3 to 8 Years experience

Job Location: Indore, Madhya Pradesh, India

Salary: Open (No bar for the right candidate)

Joining: Immediate (prefer less than 15 days Notice Period)

Requirements:

5+ years experience building mobile products.
Good knowledge of C/C++ required
Experience working with Cocoa/UIKit frameworks and the iPhone SDK.
Experience submitting applications to iTunes, with previous approved products in iTunes App Store
BS or MS in Computer Science or related fields preferred, top-tier schools preferred.
Experience using version control repositories.
Comfortable with agile/scrum development process and code reviews.
Involvement in system and integrated testing is required.
Should be capable of performing effectively in a team.

Introduction

Ever wondered what it would be like to be a part of the core team of Airbnb or Netflix when they were just starting out? Here’s your chance to try that path with Ohana!

We are looking for a founding engineer to join our team.

Who we are

Ohana is an E-learning platform for holistic learning. We are an angel-funded early stage startup backed by some of the marquee angel investors from India and Singapore. Our investors include Vivek HR (co-founder and CEO, Bounce), Tanushree Gupta (co-founder and CEO, Doubtnut), Jagmal Singh (CTO, Janio Asia) to name a few!

Check us out at https://ohana.academy!

Our Product

“Creativity is as important as literacy” - Sir Ken Robinson

With this belief, Ohana is building the world's largest holistic learning academy. Our product offering:

The Classroom: Offering live online classes on arts, crafts, linguistics, yoga, dance and many more subjects
The Playground: Enabling social learning - a community for kids to find peers with similar interests

Our mission

India has 250Mn kids in the K12 segment. However, except the top 0.1%, most parents can’t find high-quality and affordable holistic learning for their kids. Fortunately, 140Mn kids are now connected to the digital world with 4G access. We want to leverage this new connectivity and bridge the gap in children's overall development with Ohana.

Where are we in our journey

Team: We are a team of two co-founders (Saurabh and Suyash), both IIT Delhi alums with over a decade of experience each in leading consumer businesses. We have a total of 15 people team including 4 engineers (currently outsourced)

Customers: Over the last couple of months, we have grown to 5,000+ registered users and aim to reach 10K+ paid users and 1 Mn+ community strength in the next 12 months.

Young, inspired, and focused - We are ready for take-off!

Our Culture

• “Mission-driven” is not a buzzword for us. We care deeply about the impact we want to create on kid’s lives and we want to exemplify the value of “no child left behind”
• Be inclusive - We are creating a product that is accessible and affordable. We want to solve this not just for Bangalore and Mumbai, but for Indore, Jabalpur, Raipur as well
• Not just customer obsessed - we also care about their well-being. We are willing to compromise profits - but will not resort to unethical sales tactics or compromise on product quality
• Our team cares about a strong culture and respects our code of conduct

Why work for us

• We have global ambitions - Holistic education is a $75Bn global market, with India alone contributing more than $10Bn. Apart from salary compensation, you get a piece of the pie (equity) of a potentially billion-dollar organization
• You will have exposure to building large, scalable systems and will be mentored by people who have done the same for millions of users
• You will have exposure to starting up / entrepreneurship (ever feel like you want to build a startup?) owning end to end consumer tech product which impacts the life of thousands of students/parents on daily level

Job Location

We are based out of Bengaluru and work from an office. We encourage working from office, but are completely ok if you would like to work remotely until things return to normal.

Expectations from the role

• You will work closely with the founding team and a small team of engineers, currently outsourced, in a fast-paced environment.
• You will work as a tech lead and will be responsible for architecting the new features as well as improving the existing codebase. You will be expected to have a high degree of ownership and responsibility for deliverables.
• You will wear a product hat as and when required and help in shaping the product.
• You will provide technical mentorship to other engineers in the team and will lead a team of junior engineers.
• You should be able to deal with ambiguity, have strong bias towards action, ability to deep dive whenever required and quickly deliver to unblock the team

Preferred experience and competencies

• You are a software engineer with 4+ years of industry experience.
• Professional experience with at least one web dev framework (ReactJS or Django/Python)
• Professional experience with one or more (SQL or NoSQL) databases.
• A stint in a product company or a startup or any similar faced paced environment is preferable.
• Experience working with cloud infra providers (e.g., AWS, GCP, Azure etc.) is preferable.
• Strong proficiency in REST API

• Translate designs and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance
• Build efficient and reusable front-end system that drive complex web applications
• Identify, address performance bottleneck and communicate best practices for front end engineering
• Responsible for meeting expectations and deliverables on time and in high quality
• Collaborate with Product Designers, Product Managers, and Software Engineers to build/deliver next generation products
• Interact with other team members to incorporate their innovations and vice versa
• Rapid prototyping web user interfaces

• 15+ years of experience in the IT / ITES industry.
• Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
• Experience in leading initiatives around business transformation incorporate
• Facilitation experience delivery topics around Digital / Agile / Design Thinking
• Experience in delivering leadership programs for Mid to Senior level audiences.
• Highly aware of technology trends across industries
• Familiar with platforms such as WebEx, Zoom, MS Teams
• Learner centricity

Desirable areas

• Industry certifications on Digital / Design Thinking / Agile related areas
• Instructional Design and content development skills
• Managed P&L responsibilities
• Awareness of the latest tech trends such as AI, IoT, Blockchain, ML

Roles & Responsibilities:

• Management of facilitator eco-system
• Identify sourcing strategies to onboard new facilitators with a practitioner background
• Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
• Guide team to ensure timely NDA and Pricing contract documentation
• Guide team to ensure timely renewal of pricing contract documentation
• Ensure facilitators are provided Train the trainer service live / online
• Ensure facilitators are assessed for their teach-back process
• Ensure timely certification and readiness of pool of facilitators at a global level
• Resolve facilitator grievances by collaborating with key stakeholders
• Upskill on latest products for self and other existing facilitators
• Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
• Create an eco-system of facilitators across industries
• Oversee and report metrics for improving experience through dashboards and analysis
• Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint