Customer Care Executive

Budget: 35 LPA to 45 LPA

Work schedule is Mon to Fri, 3:30am to 12:30pm IST

Key Responsibilities:

• Design, develop, and deploy computer vision and machine learning models for analyzing visual and document-based data.
• Build pipelines that convert unstructured visual inputs into structured and usable information.
• Develop and evaluate models for tasks such as object detection, segmentation, document parsing, and image understanding.
• Apply OCR and related techniques to extract meaningful information from complex documents and imagery.
• Work with large datasets and build efficient training and evaluation pipelines.
• Handle real-world visual datasets that may contain noise, inconsistencies, incomplete information, or varying formats.
• Experiment with different approaches to solve challenging computer vision problems and evaluate tradeoffs between accuracy, performance, and complexity.
• Collaborate with product and engineering teams to integrate machine learning models into scalable production systems.
• Continuously improve model performance, accuracy, and robustness in real-world environments.
• Stay up to date with the latest developments in AI and computer vision and apply relevant techniques where appropriate.
• Actively leverage modern AI tools and frameworks to accelerate experimentation, development, and engineering workflows.

Requirements:

• 5+ years of hands-on experience building and deploying machine learning models, particularly in Computer Vision or document understanding.
• Strong proficiency in Python for machine learning and data processing.
• Hands-on experience with modern ML frameworks such as PyTorch and libraries in the Hugging Face ecosystem.
• Experience with computer vision tooling such as OpenCV.
• Experience with common ML and data science libraries such as scikit-learn, NumPy, and Pandas.
• Experience developing models for tasks such as segmentation, object detection, or document analysis.
• Experience working with large image datasets and building training pipelines.
• Solid understanding of model evaluation, data preprocessing, and performance optimization.
• Strong problem-solving skills and ability to work in a fast-paced product environment.
• Ability to collaborate effectively with cross-functional engineering and product teams.
• The candidate should be based in India
• Willing to work remotely full-time
• Work schedule is Mon to Fri, 3:30am to 12:30pm IST

Preferred Qualifications:

• Experience with TensorFlow or other deep learning frameworks.
• Experience working with OCR pipelines or document analysis systems.
• Experience deploying machine learning models in production environments.
• Experience with containerized deployments such as Docker or Kubernetes.
• Experience working with complex technical documents, diagrams, or structured visual data.
• Familiarity with spatial or geometry-related data problems.
• Experience with libraries such as Detectron2, MMDetection, or similar.
• Familiarity with frameworks used to integrate modern AI models into applications (e.g., LangChain or similar tooling).
• Contributions to open-source ML or computer vision projects are a plus.

Additional Information:

• The problems we work on involve complex visual and document-based data, so we value engineers who enjoy tackling challenging technical problems and experimenting with different approaches to reach practical solutions.
• Candidates are required to include links to relevant projects, GitHub repositories, research work, or examples of machine learning systems they have built.

Benefits:

• Flexible remote work opportunities with career development opportunities
• Engagement with a supportive and collaborative global team
• Competitive market based salary

Hiring: SFCC QA

📍 Location: Remote

💼 Experience: 5+ Years

Job Summary

We are looking for an experienced SFCC QA manager with 5+ years of experience.

Job Description:

• Support Pre-sales activities and provide technical solutions, effort estimation, define delivery strategy and plan
• Provide recommendation of RPA product
• Develop the technical solution for the RPA Automation.
• Define the To-be automated process flows including any custom-built components
• Define the design to consider the following aspects
• Security
• Method of access (internal client network , internet, local access)
• User Authentication (SSO, central LDAP, individual log in)
• Customer’s IT Security and/or Audit Policies which impact the robot deployment
• User Authorization Processes, it’s lead times & request process
• Scalability
• Ensuring multiple robots can handle shared resources
• Ensuring there are no duplicate transactions processed or orphaned transactions.
• Application landscape
• Understanding technical impacts of applications using OCR or Adobe Flash
• Understanding technical impacts of applications accessed behind Citrix.
• Auditing & Exception handling
• Hosting & Environments
• Hosting Locations and Hosting provider (Internal / 3rd party)
• Availability of test system by application
• Availability of “production like” test data within test applications
• Consistency of test data between applications
• Performance  & Availability
• Ensuring Performance of key applications in the process that could limit the average handling time of the automation
• System availability & timings
• Anticipate, identify, track and resolve technical issues and risks affecting delivery
• Assist development team in resolving technical problems
• Assist Support teams to resolve issues
• Coordinate and participate in structured peer reviews and walkthroughs
• Design technical specifications for RPA (Blue Prism) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

• Additional Information

  • 10 to 12 years of IT experience. Minimum 2 years of experience in leading architecture and design.
  • Having led a minimum  2 RPA project implementations as lead architect
  • Certification in Robotics for any one product (Blue Prism /Automation Anywhere)
  • Experience in defining the architecture of enterprise level applications involving multiple systems, sub-systems and ERPs.
  • Experience front ending client facing discussions and interfacing with Client Business, IT and Architecture teams
  • Knowledge of automation tool capabilities and technical requirements
  • Good communication skills & customer interaction skills.

   

We are seeking a skilled HR Recruiter to join our team and manage the full recruitment lifecycle. The ideal candidate will have experience in sourcing, screening, and selecting candidates for various roles within the organization. The HR Recruiter will collaborate with hiring managers to understand their staffing needs, develop recruitment strategies, and ensure the timely fulfillment of staffing requirements.

Responsibilities:

• Partner with hiring managers to understand their staffing needs and develop recruitment strategies.
• Source potential candidates through online channels (e.g., social platforms and professional networks), job postings, and employee referrals.
• Screen resumes and conduct initial interviews to assess candidate qualifications.
• Coordinate and schedule interviews with hiring managers and candidates.
• Conduct reference checks and background screenings for selected candidates.
• Extend job offers and negotiate terms of employment.
• Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
• Assist in organizing and attending job fairs and other recruiting events.
• Stay informed about industry trends and best practices in recruitment.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven work experience as an HR Recruiter or similar role.
• Familiarity with Applicant Tracking Systems (ATS) and resume databases.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize and multitask in a fast-paced environment.
• Knowledge of employment laws and regulations.

Preferred Qualifications:

• Certification in HR (e.g., PHR, SHRM-CP).
• Experience using social media for recruiting purposes.
• Previous experience in a high-volume recruiting environment.

We are seeking a freelance .Net Developer with 8+ years of experience

What we are looking for!

Backend - .NET core, C#, and Entity Framework

UI – Angular or React

Cloud: Azure

DevOps tools: Jenkins, Kubernetes, Jenkins, etc

• Experience performing full-stack web and Windows application development
• 8+ years of relevant experience in Apps Development or systems analysis role
• 7+ years of web development in C#; .NET Core experience preferred
• 4+ years of experience in UI development using frameworks like Angular and ReactJs
• Experience with Web Services/ API
• 6+ years of MS SQL Server database development experience
• Solid experience with Bootstrap, jQuery, HTML, CSS, and JavaScript
• Experience with ASP .NET and MVC preferred
• Experience with Entity Framework / LINQ
• Experience with MS Visual Studio IDE; Visual Studio Code preferred
• Experience with SDLC tools, and DevOps processes including TFS, and Bitbucket.
• Experience with Windows Server operating systems including certificates and NAS/SAN connectivity.
• Experience with Azure Cloud and Azure DevOps.

We are looking for a talented Web Designer to create exceptional user experiences. The ideal candidate should have an eye for a clean and artful web design. They should also have superior user interface design skills.

The successful candidate will be able to translate high-level requirements into interaction flows and artifacts. They will be able to transform them into beautiful, intuitive, and functional designs.

Responsibilities

• Execute all visual design stages from concept to final hand-off.
• Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks.
• Drawing up detailed website specifications.
• Designing sample page layouts including text size and colors.
• Designing graphics, animations and manipulating digital photographs.
• Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas.
• Present and defend designs and key deliverables to peers and executive level stakeholders.
• Establish and promote design guidelines, best practices and standards.
• Collaborating with graphic artists, programmers, and writers.

Requirements

• Proven work experience as a web designer
• Demonstrable graphic design skills with a strong portfolio.
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps.
• Proficiency in Photoshop, Illustrator or other visual design and wire-framing tools.
• Excellent visual design skills with sensitivity to user-system interaction.
• Ability to solve problems creatively and effectively.
• Up-to-date with the latest Web trends, techniques and technologies.
• Hands-on experience with Illustrator, Photoshop
• Knowledge of InDesign, Adobe XD, Sketch (will be advantage)