Customer Care Executive

Job Summary 

We are looking for an experienced Technical Project Manager with 6–7 years of experience in software project management. The ideal candidate should have strong expertise in Agile methodologies, Jira administration, sprint planning, release management, stakeholder communication, and team leadership. The candidate will be responsible for driving end-to-end project execution, ensuring timely delivery of high-quality software releases, and coordinating with cross-functional teams and customers.

Key Responsibilities  

• Lead and manage multiple software development projects from initiation to production release.
• Configure and administer Jira projects, workflows, dashboards, boards, permissions, and reports.
• Manage Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement.
• Define, implement, and continuously improve Agile sprint management processes.
• Monitor project progress, identify risks, and ensure timely mitigation.
• Plan, coordinate, and execute production releases with zero or minimal downtime.
• Ensure on-time delivery of software releases while maintaining quality standards.
• Publish regular project status reports, release updates, and performance metrics to stakeholders.
• Collaborate closely with Product Managers, Developers, QA teams, DevOps, Customers, and Business stakeholders.
• Track project KPIs, software metrics, team velocity, and resource utilization.
• Drive issue resolution by coordinating with internal teams and customers.
• Handle customer escalations and ensure prompt resolution of production issues.
• Facilitate cross-functional communication and maintain project documentation.
• Mentor and manage project teams to achieve delivery excellence.

Required Skills  

• 6–7 years of experience in Technical Project Management within software development.
• Strong hands-on experience in Jira configuration and administration.
• Excellent knowledge of Agile/Scrum methodologies and Sprint Management.
• Experience in release planning, production deployment, and release governance.
• Strong understanding of SDLC and software delivery lifecycle.
• Experience in project planning, estimation, resource allocation, and risk management.
• Ability to monitor project health using software metrics and reporting dashboards.
• Strong stakeholder management and communication skills.
• Experience in handling customer-facing projects and production support.
• Excellent leadership, problem-solving, and decision-making abilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.  

1. To facilitate the efficient administration of bids, bid reviews and associated bid documentation.
2. Tender preparation from preparation to delivery, manages the entire tendering process, ensuring timely and accurate completion of tender proposals and submissions, complying with regulations, and maintaining records and databases to improve future submissions.
3. Maintains contractual records and documentation such as receipt and control of all contract correspondence, ..
4. Develops marketing strategies to promote and charter hire vessels, conducts market research, analyzes trends and provides data to senior Managers for development of Strategies.
5. Content Creation and Management which includes developing and managing marketing materials, including brochures, website content, and social media content.
6. Identification of vessels from domestic & foreign markets.
7. Interaction with Company clients & customers.
8. Market Research and Analysis which includes Conducting market research to identify target audiences, analyze trends, and evaluate competitor activities.
9. Data Analysis and Reporting which is Monitoring the performance of marketing campaigns, analyze data, and generate reports to track progress and measure ROI ( Risk of Investment) for Vessel RFQ.
10. Relationship Management:

Build and maintain relationships with clients, partners, and industry stakeholders.

1. Industry Knowledge:
2. Stay up to date on industry trends, regulations, and best practices in the vessel marketing , upgrading technical requirements of Clients.
3. Coordination with Internal Depts
4. Ability to take up for Cross-Functional Duties.

In short, the candidate must be suitable for the following:

• Responsible for Marketing and Chartering of Offshore Supply Vessels to local & overseas clients.
• Develop executable business development plans for assigned region.
• Able to engage global industry contacts and cultivate strong relations with clients / partners.
• Provide weekly marketing report on business negotiations, proposals and tenders handle by individual and team.
• Solicit and collate market intelligence for development of business strategy.
• Coordinate and work with internal cross-functional departments & companies to support the execution and delivery of projects.
• Timely payment collection on their projects.
• Coordinate and ensure timely delivery of vessel to client.

Key Responsibilities:

● Design, develop, and maintain applications using .NET Core, ensuring optimal

performance and scalability.

● Write clean, maintainable, and efficient code, adhering to coding standards and best

practices.

● Diagnose and resolve technical issues, optimizing applications for maximum speed and

scalability.

Technical Skills:

● Proficiency in .NET Core,C#,Web API,EF,LINQ and related technologies.

● Experience in developing applications using microservice architecture

● Experience with cloud platforms

● Familiarity with front-end technologies (e.g., Angular, React) is a plus.

● Knowledge of version control systems like Git.

● Demonstrated proficiency in database design and the ability to write complex queries

● Proven experience in leading development teams and driving technical initiatives.

Introduction:

Tyroo’s Vidtech.ai is one of the largest independent marketing automation cloud built for the video first world. We build softwares and platforms that allow our partners to derive maximum yields on their marketing spends on various video first social platforms. We work on problems that involve building high availability, low latency solutions which require computing optimal decisions using various self-created modules as well as pre-available modules popular in the ML and Big Data world.

We are looking for a back-end developer who has at least 1 years professional experience in building systems on either Python or Node.js and is able to become an anchor/pillar for the team. The role will require you to architect and develop systems/features needed for our marketing automation products. Strong leadership and mentoring skills are also necessary so that the individual can train, educate and manage junior resources.

Key Requirements:

• Must be able to tackle complex business problems by breaking it down into set of simpler problems and architect solutions for the same
• Must exhibit thought leadership and should be committed towards mentoring and team building
• Must have excellent communication skills as the individual needs to collaborate with Business and Product team
• Must be proactive towards changing software development landscape and keep upskilling
• Must be able to contribute in setting up best practices and effective design patterns in complete development lifecycle.

Technical Requirements:

• Must have 1+ years’ experience in developing scalable systems on Python/Node.js with strong grasp on microservices and serverless architectural patterns
• Must have prior experience with databases like MySQL, Elasticsearch, MongoDB, Redis
• Must be exposed to cloud platforms like AWS or GCP and containerization using Dockers
• Must have worked with RESTful APIs and WebSockets
• Must have deep understanding of HTTP, web browsers and token-based authentication/authorization (OAuth, JWT)
• Must be experienced on Version Control Tools (Git) and Package Managers (npm, yarn, pip)
• Must adhere to coding standards and have the habit of doing unit testing along with regular and rigorous code reviews
• Should know about microservices orchestration using Kubernetes, web servers like Nginx/Apache and queuing systems like Kafka/Kinesis

outbound calling, voice process

Android Developer

Ability to design and implement and maintain highly complex systems and
subsystems.
● Writing well-designed, testable and efficient code.
● Designing and developing advanced applications for the Android platform.
● Working as a part of a dynamic team to deliver winning products.
● Troubleshoot, debug and optimize existing applications
.
Requirements:
● Bachelor's degree in Computer Science, related technical field or equivalent
practical experience
● Strong logical and analytical skills
● Should be adaptable and fast learner
● Experience in computer science, data structures, algorithms and software design.
● Experience in Software Development and coding in any general purpose
programming language.
● Should have an interest in android development

Location: Noida

• 5+ years of relevant experience
• Design, implement and manage websites using WordPress
• Collaborate with members of a creative team
• Manage front-end and back-end website development
• Create WordPress plug-ins and themes
• Maintain well-documented, reusable, and transferrable code
• Troubleshoot and resolve website problems for clients and co-workers
• Stay abreast of new developments in software, trends, and practice
• Must have experience in managing media websites at scale.
• Proficiency using WordPress
• Expertise in HTML5, CSS3, JavaScript, and jQuery
• Experience using debugging tools such as Firebug and Chrome Inspector
• Strong understanding of front-end and back-end website development
• Keen attention to detail
• Good communication skills

• Looking for candidates from cable or wire marketing back ground is preferable.
• Communicate with Customer’s decision making authorities and fix appointments for sales team from data base or from other sources.
• Proactive marketing, Customer Service & Sale's support
• Sending offers/quotations/proforma invoices to the customers
• Follow-up with the customers for orders/seeking feedback on the offers quoted
• Sending dispatch details to the customers after goods are dispatched
• Arranging samples of the products to the customer as per their request
• Maintaining and updating database regularly of all the customers, samples sent, offers made
• Finding out new potential customers for  products and doing sales promotional activities such as sending brochures/product flyers through couriers and emails.
• Need to have good browsing skills and hands on MS office skills
• Solving customer queries
• Other duties assigned