Customer Care Executive

Company Description

UpSolve is a Gen AI and Vision AI startup that helps businesses solve their problems by building custom solutions that drive strategic business decisions. Whether your business is facing time constraints or a lack of resources, UpSolve can help. We build enterprise grade AI solutions with focus on increasing ROI.

Role Description

This is a full-time hybrid role for a Business Analyst located in Mumbai.

Please note: This is an onsite role and good communication skills are expected (oral + written)

Responsibilities

1. Understand existing system integrations for the client.

2. Map and identify gaps in existing systems.

3. Ideate, Advise and Implement AI Solutions to optimize business process.

4. Collaborate with multiple teams and stakeholders.

Qualifications

• MBA with focus on Business Analytics or Bachelor's degree in Computer Science or IT
• Minimum 4 Years of Experience
• Strong written, verbal and collaboration skills
• Immediate Joiner (Less than 5 days)

Work Location: Mumbai, Work from Office

Job Title: Practical Coordinator

Location: Mumbai

Employment Type: Full-time, In-Office Work (6 days per week)

Job Description:

• Conduct outbound calls to students who have completed their theory classes to assist them in scheduling their practical training sessions as part of the Personal Training Course.

• Manage incoming requests from students across various communication channels, including phone calls, emails, WhatsApp, and messages, ensuring effective communication and clarity regarding practical training schedules.

• Maintain and update practical scheduling data in Excel and Google Sheets, ensuring accuracy and accessibility for all relevant Stakeholders.

• Generate and distribute scheduling reports for review, tracking, and reference purposes.

If anyone intt then apply through link:-  https://tiny.cc/NGtalent  

Requirements:

• Excellent knowledge of Core Java (J2SE) and J2EE technologies.
• Hands-on experience with RESTful services and API design is a must.
• Knowledge of microservices architecture is a must.
• Knowledge of design patterns is a must.
• Strong knowledge of Exception handling and logging mechanism is a must.
• Agile scrum participation experience. Work experience with several agile teams on an application built with microservices and event-based architectures to be deployed in hybrid (on-prem/cloud) environments.
• Good knowledge of Spring framework (MVC, Cloud, Data and Security. Etc) and ORM framework like JPA/Hibernate.
• Experience in managing the Source Code Base through Version Control tools like SVN, GitHub, Bitbucket, etc.

Key Responsibilities: 

• Manage the day-to-day accounting operations of the e-commerce business, including accounts payable and receivable, general ledger entries, bank reconciliations, and payroll processing 

• Ensure timely and accurate recording of financial transactions in accordance with accounting principles and regulations

 • Perform monthly and year-end closing procedures, including preparing financial statements and reports, such as profit and loss statements and balance sheets 

• Reconcile financial discrepancies by collecting and analysing account information

 • Work closely with the e-commerce team to provide financial insights and analysis for decision-making

 • Develop and implement financial controls to ensure compliance with company policies and procedures

 • Manage tax filings, including sales tax, use tax, and income tax

 • Assist with budgeting and forecasting processes, as well as financial modelling and analysis

• Collaborate with external auditors to provide necessary documentation and support for audits

   • Identify and implement cost-saving initiatives.

Qualifications: • Bachelor's degree in Accounting, Finance or related field 

• 3+ years of experience in accounting, preferably in the e-commerce industry 

• CPA or CMA certification preferred 

• Excellent knowledge of accounting principles and regulations

 • Experience with accounting software and e-commerce platforms 

 • Strong analytical and problem-solving skills

 • Ability to work collaboratively with cross-functional teams 

• Attention to detail and accuracy

 • Excellent communication skills

 • Proficient in Microsoft Office and accounting software

Reconciliation:

1. Bank Reconciliation: Reconcile the bank statements with the company's cash book to ensure that all transactions are recorded accurately.
2. Accounts Receivable Reconciliation: Reconcile the accounts receivable ledger with the general ledger to ensure that all accounts are accurate and up to date.
3. Accounts Payable Reconciliation: Reconcile the accounts payable ledger with the general ledger to ensure that all vendor accounts are accurate and up to date.
4. Intercompany Reconciliation: Reconcile transactions between different entities within the same company to ensure that all intercompany accounts are accurate and up to date.
5. Payroll Reconciliation: Reconcile payroll records with bank statements to ensure that all payroll transactions are recorded accurately.
6. General Ledger Reconciliation: Reconcile reconcile the general ledger with subsidiary ledgers to ensure that all accounts are accurate and up to date.
7. E-commerce Platforms Reconciliation: Reconcile all the entries of all B2B and B2C e-commerce platforms.

About Team:

CaratLane's mission is to help customers express their emotions through jewellery. Consumer Experience Technology team is an enabler to deliver the exceptional Consumer Experience and WoW business features in large scale website, apps and backend systems.

What do we want:

* 5 to 8 years of experience in Java and Spring Boot working with large scale backend applications

* Expertise in PostgreSQL and any of caching databases

* Experience in developing RESTful/GraphQL APIs and microservices based applications

* Good problem solving and debugging skills.

* Exposure on event-driven, asynchronous I/O

* Good knowledge of engineering excellence: Unit Testing/TDD, Code quality, Documentation, CI&CD

* Experience in non-functional requirements (Scalability, Performance optimisation, Security)

* Experience is Linux development and AWS ecosystem tools

W E ' R E H I R I N G !

If you are looking for an exciting and rewarding career path in the IT sector, check out our vacancy! #applynow

➡️ PHP Developers

#experience:- 1 year to 2 years

Should have good experience in PHP, MySQL, jQuery, Ajax development

Knowledge of Codeigniter, WordPress will be advantage

#Perks

~ Every 2nd Saturday : Half Day

~ Festival holidays

~ Leadership opportunity

~ Efficient Employee Engagement Activities

~ Career growth opportunities

~ Friendly Environment

~ Best Salary package

Location: Nanpura, Surat

Preferred Surat located candidate.

Salary: No Bar for the right candidate 

Responsibilities

· Design, maintain and supply content for the organization's website

· Formulate strategies to build lasting digital connections with customers

· Monitor company presence on social media

· Launch advertisements to increase brand awareness
· Monitor website SEO performance

Responsibilities:

• Building and developing web application using Angular 2+, Node Js and Mongo DB
• Maintenance and support of existing application
• Problem solving, debugging and analytical skills
• Monitoring and deploying application on Microsoft Azure

Technical / Functional Skills:

• 2+ years of hands-on experience in Angular 2+, Node Js, Mongo DB and Microsoft Azure

• Strong experience in performance tuning of complex Mongo DB queries
• Good understanding of Typescript, JavaScript (ES6), CSS, HTML
• Experience in the contact center industry preferred
• Experience in using Git/Bitbucket or any version control tools
• Graduate in IT, Computer Science or similar relevant field preferred

Attitudinal skills:

• Must be able to work without much assistance
• Great communication and interpersonal skills
• Analytical and process-oriented mindset