Enterprise Sales Manager

Requirement Details:

Experience: 4 + Years

Qualification: CA

Preferred Mumbai candidates only

Job Description:

1) AR function including raising invoices, following up on due invoices.

2) AP function including managing vendors, processing invoices, reviewing employee expenses, financial planning & analysis, budget & project control.

3) Review employee expense reimbursements for accuracy and completeness.

4) Conduct audit of credit card spending for all employees and raise PO's and verify vendor invoices.

5) Assist with the month end close process and Annual reports.

6) Business planning, forecasting & budgeting

7)Seek methods to enhance overall efficiency and performance

8)Identifying cost-saving opportunities at the organizational level

9)Identify areas for improvement and develop solutions to prevent project delays and help company meet its budgetary and cash flow goals

10)Scheduling and managing timelines

Interested candidates can share their resume

Work with Business Analyst/end users to understand business requirements

2. Develop Prototype, Design documents.

3. Develop code in Java spring framework and Angular to meet requirements.

4. Involve in Testing cycle and track until the Production migration.

5. Follow Quality procedures and develop documents as per SDLC methodology.

6. Receiving support calls from MES Users and generation of tickets (manually or through system)

7. Resolution of the calls

8. Routing unresolved and higher level (L2 & L3) calls to central MES teams

9. Keeping track of SLAs

10. Maintaining ticket resolution track and Resolves change request also assigned time to time.

Responsibilities:

• Responsible for design and development of high end, robust, scalable products that disrupt the market
• Technically-intense role with primary focus on building cool products in a niche domain 
• Evolution into Principal Software Engineers and Team leads and beyond based on one’s ability to demonstrate very strong technical expertise and project & people management skills.
• Reviewing code work for accuracy and functionality
• Analyzing code segments regularly.

Requirements:      

      Experience Range: 3+

      Role: Software Engineer – final role will depend on candidate’s experience and credentials

      Education: BE/B. Tech/MCA/M.Sc./MTech

      Technology Stack: Java, Hibernate, spring, spring boot, Microservices, MySQL, reactJS, Elastic Search, AWS Infra

• Solution design documentation, development ownership, mentoring and driving the most comprehensive trade terminal for our super users for the iOS Mobile platform
• Ensuring the team adhere to the best industry technical practices and meet the business objective
• Ensuring responsiveness of the application
• Monitor reliability and performance metrics of the system to provide an impeccable experience to the user
• Co-ordinate with developers, testers and keeps the product manager well informed of the status of the development effort to senior managers
• Mentoring of the team
• Code review of team members and code quality ownership
• Collaborate with team, cross-functional teams to define and design new features
• Work with data sources, APIs, 3rd party SDKs
• Unit-test code for robustness, including edge cases, usability and general reliability
• Work on bug identification and fixing
• Troubleshooting and triage of field issues
• Improving application performance
• App management and monitoring on iTunes
• Produce high-quality code and experience with security implementation
• identifying risks implementing security patches procedures
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Keep abreast of new trends and best practices in mobile development

• B.E., B.Tech., M.C.A. or equivalent technical qualification in Computer Science,
• Engineering or a related subject
• 7 to 10 years of proven software development experience in iOS development
• Experience in mentoring iOS developers
• Must experience with Swift
• Experience with Objective-C is a plus
• Experience working with remote data via REST and JSON must
• Experience with API integration, Third-party SDKs, Charts, Payment Gateway, Sockets is a plus
• Experience in HLD, LLD designing must
• Solid understanding of the full mobile development life cycle.
• Mobile Application security standards is a plus
• Experience in mobile app architecture, frameworks, design patterns must
• Experience in writing Unit Test cases is a plus
• Experience in performance measurement of application is plus
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Experience in using JIRA, TFS
• Experience of CI/CD pipeline with tools used for Code coverage, code bugs identification, test automation, GIT
• Experience in Firebase Crashlytics, Application Performance must
• Experience in driving scrum team and follow agile practices
• Fundamental knowledge of the BFSI sector is a plus
• Strong communication skills
• Project Estimation & Planning

• Developing pricing strategies, including building rates for rooms and packages and determining discounts and specialty rates
• Forecasting pricing and revenue based on demand and market trends
• Understanding inventory management processes
• Maintaining distribution channel data integrity
• Generating revenue reports and preparing monthly reports
• Working closely with marketing, operation and other departments in the organization
• Ensuring that price parity is maintained through all third-party distribution channels
• Completing the Revenue Analysis Report on a daily basis and communicating to Senior Revenue Manager

Desired Candidate Profile

• Background in hospitality
• Prior experience in handling revenue management in hotels
• Knowledge of Revenue Analysis Report
• Experience in handling price parity through 3rd party    

• You'll help shape the product by leading the overall design and development of the technical solution
• Designing and developing user interfaces using React best practices,
• Developing Front end application code and unit tests in React along with Service Layer
• Shine with engineering excellence by developing test infrastructures, writing documentation, ensuring high performance, and following an agile development methodology
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Research on new frameworks for improving the architecture
• Ensure development best practices are followed (Clean Code, Clean Architecture, code reviews)
• Actively communicate with the stakeholder and team

Desired Profile of the candidate

• Proficiency with ReactJS and its libraries
• Good to have Node experience Proficiency with ReactJS and its libraries
• Good to have Node experience
• Ensuring a clear dependency chain, regarding business logic as well as the file system
• Experience in JavaScript build tools like grunt or gulp
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (React, JQuery, NodeJS)
• Hand on and implements complex ReactJS applications, directives, controllers, services
• Expertise in writing and consuming web services,
• Good to have, knowledge in Cloud services
• Ability to quickly script a working solution for a given problem.
• Creative problem-solving skills.
• A results-focused mindset.
• Able to proactively communicate with non-technical stakeholders, manage expectations, and explain the value of addressing technical debt
• Ensuring a clear dependency chain, regarding business logic as well as the file system
• Experience in JavaScript build tools like grunt or gulp
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (React, JQuery, NodeJS)
• Hand on and implements complex ReactJS applications, directives, controllers, services
• Expertise in writing and consuming web services,
• Good to have, knowledge in Cloud services
• Ability to quickly script a working solution for a given problem.
• Creative problem-solving skills.
• A results-focused mindset.
• Able to proactively communicate with non-technical stakeholders, manage expectations, and explain the value of addressing technical debt.

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

What you need to have: