Job Description
- Meet or exceed sales objectives at the enterprise level
- Effectively qualify leads and perform needs assessment, engaging technical resources as required
- Create client presentations, proposals, and coordinate quarterly business reviews
- Conduct high-level conversations with C-level and VP-level Executives
- Utilize solution-selling and value-selling techniques to effectively guide the sales process to close
- Upsell and leverage business from new and established customer relationships
- Utilize CRM solution to provide timely and accurate sales activity tracking and status updates
- Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Qualifications
- Great experience in Enterprise Software/Solution sales
- Experience conducting product demonstrations with the ability to build relevant, strategic messaging
- Must have strong verbal skills with consultative professional business acumen
- Must be detail-oriented, organized, ethical, responsible, & self-motivated
- Strong collaboration and relationship-building skills
- Presence and proficiency in social media such as LinkedIn
- A good listener
- Proven record of achieving sales quota throughout
Subodh Popalwar
Software Engineer, Memorres
About ODCEM Technologies
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Skills And Qualifications
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- Experience with responsive and adaptive design
- Good understanding of asynchronous request handling, partial page updates, and AJAX
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Location:
This is a 100% remote opportunity for applicants residing in India.
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.
Who You Are:
The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.
What You’ll Do:
Today:
- Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
- Use judgment within defined practices and procedures.
- Work directly with other support team members of all levels, as needed.
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
- Be accessible and available to multiple customers.
- Establish priorities and communicate rationale and time-frame clearly to customers.
- Suggest articles to the knowledge base in an effort to promote self-help for our customers.
- Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.
Soon:
- Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
- Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
- Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
- Work directly with team members to resolve customer issues and request enhancements for our products.
- Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
- Participate in the testing of new product releases.
Eventually:
- Resolve or recommend resolutions to customer problems.
- Other duties may be assigned and/or modified as business needs change.
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
- 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
- Strong technical aptitude, analytical and troubleshooting skills.
- Demonstrated ability to maintain self-control while defusing stressful customer situations.
- Excellent customer service attitude.
- The ability to be a team-player as well as work independently.
- Excellent note-taking skills.
- Experience with ticketing systems.
- Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.
Additional Skills Required:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
1. Making cold calls to potential customers & booking demos
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Hello,
We are hiring SAP UI5 Developer with BTP experience for our client at Bangalore and Pune.
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Experience – 4 to 8 years
Notice: Immediate to 7 days
Location – Pune or Bangalore
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Must Have
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Good to Have
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Jenkins● Share knowledge and understanding.
● Help to develop the individual’s technical skills, which is a prerequisite for
growth.
● Share effective and efficient techniques for Zen learners.
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writing code and scripts.
● Base knowledge with cloud platforms such as AWS, Azure, etc
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flow.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres