About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
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upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
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upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-
after startups in India
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upGrad was earlier selected as one of the top ten most innovative companies in India
by FastCompany.
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We were also covered by the Financial Times along with other disruptors in Ed-Tech
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upGrad is the official education partner for Government of India - Startup India
program
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Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning
Role Summary
Are you excited by the challenge and the opportunity of applying data-science and data- analytics techniques to the fast developing education technology domain? Do you look forward to, the sense of ownership and achievement that comes with innovating and creating data products from scratch and pushing it live into Production systems? Do you want to work with a team of highly motivated members who are on a mission to empower individuals through education?
If this is you, come join us and become a part of the upGrad technology team. At upGrad the technology team enables all the facets of the business - whether it’s bringing efficiency to ourmarketing and sales initiatives, to enhancing our student learning experience, to empowering our content, delivery and student success teams, to aiding our student’s for their desired careeroutcomes. We play the part of bringing together data & tech to solve these business problems and opportunities at hand.
We are looking for an highly skilled, experienced and passionate data-scientist who can come on-board and help create the next generation of data-powered education tech product. The ideal candidate would be someone who has worked in a Data Science role before wherein he/she is comfortable working with unknowns, evaluating the data and the feasibility of applying scientific techniques to business problems and products, and have a track record of developing and deploying data-science models into live applications. Someone with a strong math, stats, data-science background, comfortable handling data (structured+unstructured) as well as strong engineering know-how to implement/support such data products in Production environment.
Ours is a highly iterative and fast-paced environment, hence being flexible, communicating well and attention-to-detail are very important too. The ideal candidate should be passionate about the customer impact and comfortable working with multiple stakeholders across the company.
Roles & Responsibilities-
- 3+ years of experience in analytics, data science, machine learning or comparable role
- Bachelor's degree in Computer Science, Data Science/Data Analytics, Math/Statistics or related discipline
- Experience in building and deploying Machine Learning models in Production systems
- Strong analytical skills: ability to make sense out of a variety of data and its relation/applicability to the business problem or opportunity at hand
- Strong programming skills: comfortable with Python - pandas, numpy, scipy, matplotlib; Databases - SQL and noSQL
- Strong communication skills: ability to both formulate/understand the business problem at hand as well as ability to discuss with non data-science background stakeholders
- Comfortable dealing with ambiguity and competing objectives
Skills Required
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Experience in Text Analytics, Natural Language Processing
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Advanced degree in Data Science/Data Analytics or Math/Statistics
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Comfortable with data-visualization tools and techniques
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Knowledge of AWS and Data Warehousing
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Passion for building data-products for Production systems - a strong desire to impact
the product through data-science technique
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About upGrad
About
upGrad is an online higher education platform. Founded by Ronnie Screwvala, Mayank Kumar, Ravijot Chugh and Phalgun Kompalli in March’ 2015, upGrad provides rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry. Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience – anytime and anywhere.
Through exclusive partnerships with some of the most prominent universities like IIIT-Bangalore, MICA, BITS Pilani, ISB, Cambridge Judge Business School- our aim to impart university education, online.
Learning online can be tough, especially when you have to do it all by yourself. Reasons why you should upskill with UpGrad:
- We provide an engaging experience via our suite of learning applications right from the university applications till you get a job and transition
- We provide structured online courses in collaboration with some of the prominent universities and industry experts
- We co-create a rigorous curriculum in collaboration with these universities to provide the learners with a holistic learning experience
- All our courses are comprehensive, structured and rigorous - delivered online, providing you the flexibility and opportunity of continuous learning
- We conduct regular live lectures with the industry experts and the professors
- Each of our learners is allocated with a dedicated student mentor who helps them chart a career path and motivates them to push themselves
- We provide in-depth feedback on all the assignments, case studies, and projects
- We have delivered 400+ successful career transitions and we’re committed to building careers of tomorrow
- You get access to an alumni network of 3,000+ students across the globe
- We also conduct periodic offline events like Hackathons, Bootcamps, Alumni Nights and connect you not only to the professors and industry experts but the peers in your batch too
- Last but not the last, we provide career assistance and help all the learners with interview preparations, mentorship calls, and job placements even after the completion of the program
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Required Skill Set
Software Engineer/Senior Software Engineer/Lead Engineer-Java
- Experience in Core Java 8.0 and above, Data Structures, OOPS, Multithreading, Algorithms, Collections, Unix/Linux
- Possess good architectural knowledge and be aware of enterprise application design patterns.
- Should have the ability to analyse, design, develop and test complex, low-latency client-facing applications.
- Good development experience with RDBMS
- Good knowledge of multi-threading and high volume server side development
- Basic working knowledge of Unix/Linux
- Excellent problem solving and coding skills in Java
- Strong interpersonal, communication and analytical skills.
- Should have the ability to express their design ideas and thoughts.
Responsibilities
- Understand product requirements and come up with solution approaches
- Build and enhance large scale domain centric applications
- Deploy high quality deliverables into production adhering to the security, compliance and SDLC guideline.
We are looking for motivated Growth Sales Executives who will drive Snapsight's revenue growth through strategic prospecting, technical sales expertise, and customer-centric engagement.
Responsibilities:
- Conduct proactive prospecting and generate qualified leads.
- Manage the entire sales cycle from initial contact to deal closure.
- Deliver personalized, technical product demonstrations.
- Collaborate closely with product and technical teams.
- Maintain and optimize sales processes and CRM usage.
Required Qualifications:
- 2-3 years of proven sales or growth role experience in technology or SaaS.
- Technical product understanding and ability to communicate complex solutions.
- Strong proactive growth mindset and analytical skills.
- Excellent negotiation, communication, and relationship-building skills.
- Bachelor’s degree required.
Desirable Qualifications:
- Prior experience with AI-driven SaaS products.
- Familiarity with automation-driven sales processes.
Hiring Process:
- Initial screening call
- Practical sales scenario assignment (prospecting and deal closing simulation)
- Technical/product understanding interview
- Final round (culture fit and strategic discussion)
Total Experience (Mandatory): 1+ years of B2B Direct Sales / Business Development experience in Corporate Training, Learning Solutions, B2B EdTech, IT Services, or Enterprise Consulting Sales
Mandatory (Experience 1 – Direct Sales / Hunting): Must have hands-on experience in direct sales, including prospecting, client outreach, requirement discovery, solution pitching, negotiation, and deal closure.
Mandatory (Experience 2 – End-to-End Sales Cycle): Must have independently handled the complete sales cycle, from enquiry to proposal submission and closure.
Mandatory (Experience 3 – Account Management): Must have experience managing existing client accounts, including renewals, upsell/cross-sell, and long-term relationship management.
Mandatory (Experience 4 – Technology & Consulting Orientation):Basic to intermediate understanding of emerging technologies such as Cloud, Data, AI/ML, Cybersecurity, DevOps, or Digital Transformation domains.
Mandatory (Communication Skills): Must have excellent verbal and written communication, negotiation, and presentation skills to articulate value propositions and influence clients.Ability to listen actively, understand client needs, and provide tailored solutions.
Mandatory (Education Background): Must have a technical or IT-oriented education background —BE / BSc IT / MSc IT is mandatory.
Job Title: Coordinator, Customer Care Center – Service
Location: Malad,Mumbai
Status: Active
Salary Range: INR 4,80,000 – 7,50,000 per annum
Experience Required: 1 – 12 years
Job Functions and Responsibilities
- Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
- Follow up with customers when payment commitments are not met.
- Log all borrower contacts into the loan servicing system.
- Offer long-term resolutions to customers to resolve delinquency issues.
- Efficiently use an autodialing system to maximize productivity and increase contact ratios.
- Achieve the prescribed number of customer contacts during each workday.
- Understand customer relations functions and available services.
- Perform other duties as assigned by the department manager.
Education / Experience
- Strong customer service skills are essential.
- Fluency in English is required.
- Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
- Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.
Work Schedule / Requirements
- Must be willing to work in US shifts.
- Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
- Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
- Must have a stable internet connection (minimum 50 Mbps) for remote work.
- Candidates must reside in Mumbai (base location) while working from home.
- Currently following a hybrid model — employees will be scheduled to work both from office and home.
- Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
- Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
- Transportation provided for late shifts.
Must-Haves
- Excellent communication skills.
- Minimum 1 year of call center experience (voice support).
- Willingness to work in rotational shifts.
- Flexibility to adapt to business and schedule changes.
Interview Process
- Screening Call
- Two Virtual Rounds (Technical / Process-related)
Inside Sales Executive
If you are passionate about sales, we’d love to hear from you!
Join Swift in offering industry-leading solutions for sectors – like infrastructure, food, pharma, Printing, chemical, packaging & warehousing.
Job Summary :
- Handle incoming leads (qualified + new inquiries) and convert them into business opportunities
- Provide product guidance and technical clarity to customers for the right solution fit
- prepare technical and commercial presentations to highlight product benefits
- Follow up with customers, handle objections, and negotiate terms to secure orders.
- Build strong rapport and trust with B2B clients for repeat and referral business
- Maintain accurate follow-up, lead stages, and order pipeline in the CRM
- Process customer orders efficiently.
- Ensuring effective communication and a high level of customer service.
Desired key skills :
- Passion for sales, Good Selling Skill
- Dynamic & good communication skill, Communication command
- Ability to understand & explain technical specifications to buyers.
- Positive attitude and professionalism in communication.
- Good natured with a pleasant personality.
Experience:
Minimum 2-3 years’ experience in direct sales function in industries, experience in Real estate, banking, insurance, call center, service, or manufacturing.
Preferred Qualification:
BMS ( Business Management Studies ), BBA (Business Administration)
Location: Turbhe, Navi Mumbai.
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Sales: 2 years (Preferred)
Key Responsibilities
🧪 AI/ML Research & Development
- Develop AI models to identify learning difficulty patterns based on multi-domain assessments.
- Train models to classify LD categories (e.g., dyslexia, dysgraphia) from scoring + qualitative inputs.
- Build recommendation logic for intervention strategies based on child profiles and educator feedback.
📊 Data Processing & Pipeline
- Design data pipelines to preprocess structured and semi-structured data (scores, observations, logs).
- Work with educator-generated reports and build logic to convert qualitative insights into ML-readable formats.
🔎 Model Evaluation & Iteration
- Perform evaluation using accuracy, recall, precision; but also focus on interpretability and ethical AI.
- Use techniques like SHAP, attention weights, or decision trees for explainability in recommendations.
🤝 Collaboration & Integration
- Work closely with frontend/backend teams to integrate AI insights into the assessment tool UI.
- Sync with special educators to validate model predictions and continuously improve the output quality.
Listening to our B2B Customer’s concerns and handling product related complaintsor
queries on TAT basis.
Contribute ideas to resolve customer problems to improve productivity.
Maintain and update customer documentation as needed.
Handle customer complaints, provide appropriate solutions and alternatives withinthe time
limits; follow up to ensure resolution.
Actively listen to the concerns with a Solution Oriented approach.
Manage transactions over CRM
NOTE -
1. Exciting Work Culture at Product Based Firm
2.Male Candidates are preferred.
3. Salary - 16k (FRESHERS) upto 23k inhand (Depending upon experience)
4. 6 day working with rotational week offs (DAY SHIFT - Any 9 hours)
5. Overtime pay and Medical Benefits
6. Full time Work from Office Role
7. Upskilling and continual education
8. Office Location - AltF Coworking Suncity Success Tower, Golf Course Ext Rd, Sector 65, Gurugram, Haryana 122005
We don't like to waste time.
We are:
• A profitable media company sharing the latest on AI and technology to business owners in the US.
• Our audience consists of 100,000+ top CEOs and leaders in the US.
• Profitable from day 1 and led by an amazing management team
• Hustlers, active, and we bring the fire everyday 🔥
Here's why you should join us:
• Completely remote team
• Working at the cutting edge of technology (artificial intelligence)
• The clients we/you work with in the US will be some of the nicest people in the world
• Our company has big plans to grow over the next 5 years. Join us if you want to be part of this journey :)
We're looking for a killer Sales Account Executive. Ideally, you have sold advertising before.
You understand: CPMs, CPCs, CPLs, advertising terms, sales, how to manage clients, and how to deal with US clients (proper English is required for this role).
Job Description:
Email communication: Build rapport with our current clients and create sponsorship packages for them in our newsletter. Here’s our sponsorship page.
Prospecting New Sponsors: Identify and engage potential sponsors for our newsletter through various channels, inbound, and outbound (cold outreach, warm intros etc.)
Closing and Processing Sponsors: Take charge of the entire sales cycle - from prospecting potential sponsors to closing deals and facilitating the processing of sponsorships, ensuring a seamless collaboration with sponsors.
Content Collaboration: Collaborate with the content team to integrate sponsorships seamlessly, ensuring a win-win for both sponsors and our audience.
Sales Strategy Development: Develop and refine sales strategies based on market trends and feedback, continuously improving our sales approach.
Qualifications
Experience in Ad Sales: Preferably 2+ years of experience in ad sales, preferably in the newsletter or media industry. Bonus points if you've closed $1M+ deals before (combined) and ideally $50k+ deals (singular). Not required!
Proactive Approach: A proactive approach to identifying and pursuing potential sponsors, with a knack for opening doors and establishing relationships.
Excellent Communication Skills: Strong verbal and written communication skills, with the ability to present sponsorship packages compellingly.
Team Collaboration: Experience working in collaborative environments, partnering with cross-functional teams to achieve business goals.
Tech Stack: familiarity with CRMs, Airtable, Superhuman (for email and follow ups)
Availability: Open to working during US timezone and available to dedicate 2 to 3 hours on weekends for promptly responding to client email inquiries.
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- To work with team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.
- To contact potential customers and identify new business opportunities.
















