UX Designer

🎓 We’re Hiring | Academic Counselor – EdTech Sales | Mumbai (Andheri E, MIDC)

Are you passionate about guiding students toward success?

Join — one of the fastest-growing names in analytics education!

✨ What you’ll do:

• Counsel students on career & course options
• Drive admissions through impactful conversations
• Be a part of a dynamic, growth-driven EdTech team

📍 Location: Andheri East, Mumbai

💰 Salary: ₹6–10 LPA

🧭 Experience: 1+ year in EdTech sales / student counseling

Be the reason someone starts their analytics journey today! 🚀

1. Tracking/management of all software assets to include internal license assessments
2. Participate in software vendor contract/license negotiations and the development of software licenses and associated maintenance contracts.
3. Knowledge in SW license procurement & hands on experience in Ariba tool.
4. Prepare and assist in the performance of periodic compliance report
5. Provide support to end users regarding specific vendor product use rights
6. Assist in the establishment of internal and controls related to software asset management, governance and compliance
7. Exposure in Oracle, MS, IBM, Adobe and other enterprise licensing.
8. Handled Cloud – AWS, Amazon, GCP & Billing
9. Participated in license compliance audit.
10. Tracking/management of software license governance and compliance in accordance with enterprise policy, process, procedures and controls by internal staff and external service providers

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

JOB OVERVIEW – Hybris Senior Consultant

The Hybris Senior Consultant will analyze, design, and develop solutions on the SAP Hybris platform for our Apparel and Hard Good division of companies. He / She has the qualification and business insight typically demonstrates exceptional knowledge of Hybris to deliver quality work that will drive customer satisfaction, excellent communication skills, and work well within a team. Ultimately, a top-notch Senior Consultant should be updated with the latest industry trends, highly motivated, and embrace a collaborative mindset

ROLES AND RESPONSIBILITIES

·       Demonstrates proven extensive abilities and success with the SAP Hybris commerce platform and SAP Product Suite in leading or assisting with technical and architectural development efforts

·       Designing, building, testing and deploying the hybris solution components required for successful hybris solutions, including integration with SAP and non-SAP systems;

·       Identifying and addressing Marketing/eCommerce business team’s needs by :

o  Building and maintaining relationships

o  Communicating value propositions

o  Managing resource requirements, project workflow and overall execution of deliverables.

·       Assess current processes and redesign systems/process to drive improvement and implement changes to catalog management, customer interface design, etc.

·       Coordinate reporting, calendars, launch plans, and customer service SOPs in accordance with best in industry practices

·       Manage all of site content, site merchandising, customer shopping experience, and conversion rate optimization tactics.

·       Implementation of business processes and process improvements for interface maintenance and production support. 

·       Managing and guiding junior consultants.

COMPETENCIES (Knowledge, Skills & Abilities)

·       Broad and in-depth knowledge of technical/analytical models and solutions.

·       Excellent understanding of SAP Hybris solutions and business acumen

·       Expertise in Hybris technical landscape, configuration and integration to third party systems such as List-trak, Crowd twist, Paymetric, Fit Analytics and so on

·       Experience in one or more of the following areas, with demonstrated progression of responsibilities:

·       Application delivery (preferably eCommerce/web/Mobile app/POS/Omni-Channel SystemsSuperior interpersonal communication skills; flexibility; responsiveness.

·       Able to understand and consider the business impact of potential issues and solutions.

·       Strong understanding of and experience with service-based organizational environments.

·       Strong collaborative team-based interactions.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Engineering, Marketing, Business Administration, or related field.

·       Minimum 5 years’ experience showing progressive responsibilities and scope of work.

• Minimum 3 years of Experience in ecommerce , Apparel or Consumer goods industry
• Experience on SAP C4/HANA (Commerce Cloud) and Integration experience with S4 HANA leveraging DataHub, RFC, JAVA, Spring Framework and Rest APIs.
• Extensive experience managing and sourcing 3rd party service providers, partners, and consultants
• Ability to think critically, thoroughly and analytically when resolving technically complex problems
• Excellent interpersonal, written and verbal communications skills

Rules & Responsibilities:

Technical Skills:

1. .Net– Net, C#, .Net core, MVC, Framework, Web API, Web Services, Micro Service and SQL
2. Azure – Azure Cloud, SaaS, PaaS, IaaS, Azure Relational, and No-SQL Database, Big Data Services

Responsibilities

• Good understanding of and experience in working on Microsoft Azure (IAAS/PAAS/SAAS)
• Ability to architect, design, and implement cloud-based solutions
• Proven track record of designing and implement the IoT-based solutions/Big Data solutions/applications to the Azure cloud platform.
• Experience in building .Net-based enterprise distributed solutions in Windows and Linux.
• Experience in using CI and CD tools. Jenkins/ Azure pipeline and Terraform. Experience in using another tooling such as Ansible, CloudFormation, etc.
• Good understanding of HA/DR Setups in Cloud
• Experience and working knowledge of Virtualization, Networking, Data Center, and Security
• Deep hands-on experience in the design, development, and deployment of business software at scale.
• Strong hands-on experience in Azure Cloud Platform
• Experience in Kubernetes, Docker, and other cloud deployment, container technologies
• Experience / knowledge of other cloud offerings (e.g. AWS, GCP) will be added advantage
• Experience with monitoring tools like Prometheus, Grafana, Datadog, etc.

The Business Development Manager will be responsible for independently prospecting, identifying, developing, managing, and closing new business opportunities and achieve assigned revenue targets and profitability for the Technical Consulting/ Managed Services in the designated territory.

Job Responsibilities:

• Develop and execute effective sales strategies and activities for the defined territory.
• Identifying, qualifying, developing, and closing potential sales opportunities.
• Consistently achieve assigned revenue targets and other key result areas.
• Develop and maintain a long-term business relationship with new and existing accounts.
• Build and maintain an effective relationship with multi-level decision-making contacts.
• Develop and maintain knowledge of assigned solutions, target market segment, etc.
• Work collaboratively with internal and external resources to develop and grow the business.
• Maintain an up-to-date record of all opportunities and activities in the CRM system.

Required Qualifications and Experience:

• At least 4-8  years of experience selling Software Products/Services to enterprise customers.
• Bachelor’s or Master’s degree in Engineering, Business, Marketing or appropriate field.
• Must have a deep understanding of Technical Consulting/ Managed Services and market trends.
• Familiar with solution selling techniques and strong account management skills.
• Proven track record of generating new business and achieving revenue targets.
• Ability to communicate and influence people at all levels in an organization.
• Must have a good industry network and existing relationship with C-level contacts in Bangalore/South.
• Proficient in Word, Excel, PowerPoint, Outlook, and other related applications.

Personal Characteristics:

• Must be able to work in a fast-paced, goal-oriented, and collaborative work environment.
• Ability to multi-task and prioritize work independently with minimal supervision
• Must have excellent communication, organizational and relationship-building skills.
• Possess a high degree of self-motivation, initiative, integrity, discipline, and commitment.
• Must be highly adaptable, process-oriented, result-driven, quick learner, and team player.

2 Areas of Expertise:

• New Business Development B2B Sales Solution Selling Revenue Generation Account Management Relationship Management Strategic Planning Prospecting Demand Generation Pipeline Management Team-Work Negotiation & Closing Solution
• Knowledge: Managed Services Technical Consulting Staffing Services Application Development Business Process Outsourcing.

Company Profile and Job Description  

About us:  

AthenasOwl (AO) is our “AI for Media” solution that helps content creators and broadcasters to create and curate smarter content. We launched the product in 2017 as an AI-powered suite meant for the media and entertainment industry. Clients use AthenaOwl's context adapted technology for redesigning content, taking better targeting decisions, automating hours of post-production work and monetizing massive content libraries.  

For more details visit: www.athenasowl.tv   

Responsibilities:   

• Develop cutting edge machine learning solutions at scale to solve computer vision problems in the domain of media, entertainment and sports
• Collaborate with media houses and broadcasters across the globe to solve niche problems in the field of post-production, archiving and viewership
• Manage a team of highly motivated engineers to deliver high-impact solutions quickly and at scale

The ideal candidate should have:   

• Strong programming skills in any one or more programming languages like Python and C/C++
• Sound fundamentals of data structures, algorithms and object-oriented programming
• Hands-on experience with any one popular deep learning framework like TensorFlow, PyTorch, etc.
• Experience in implementing Deep Learning Solutions (Computer Vision, NLP etc.)
• Ability to quickly learn and communicate the latest findings in AI research
• Creative thinking for leveraging machine learning to build end-to-end intelligent software systems
• A pleasantly forceful personality and charismatic communication style
• Someone who will raise the average effectiveness of the team and has demonstrated exceptional abilities in some area of their life. In short, we are looking for a “Difference Maker”