Content Writer

Job Role: Customer Support Executive

Location: Gurugram, Haryana

Salary: Up to ₹20,000 per month (based on interview performance)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.

Key Responsibilities

• Handle customer queries through calls, chat, and email in a professional manner
• Provide accurate information, guidance, and solutions to customers
• Maintain high levels of customer satisfaction and service quality
• Understand customer concerns and ensure timely resolution
• Maintain proper records and follow company processes

Eligibility Criteria

• 12th Pass or Graduate from any stream
• Good communication and interpersonal skills
• Confident personality with a customer-focused approach
• Basic computer knowledge and ability to handle multiple tasks

· 5+ years of experience in software development using Java.

· Proficiency in Spring Boot and Spring Batch.

· Experience with microservices architecture.

· Hands-on experience with Cassandra or similar NoSQL databases.

· Solid understanding of cloud platforms (AWS, GCP, Azure, etc.).

· Familiarity with Docker and Kubernetes.

· Experience with CI/CD tools such as Jenkins etc

· Strong problem-solving skills and attention to detail.

· Excellent communication and teamwork skills.

Important consideration:

· Core Java - 4 to 6 Yrs

· Spring and Spring Boot, Spring MVC, Spring Data, Spring Security - 4 to 6 Yrs

· DevOps (Jenkins, Junit, sonarQube, Maven) - 1 to 2 Yrs

· MongoDB, NOSql, Couch DB, Cassandra - 1 to 2 Yrs

NOTE: Immediate joiner

About us:
Aeons ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.

 The primary requirement for this role is:

• Sharp .NET & MVC framework knowledge & programming hands-on.

• Attention to Detail.

• Razor-sharp analytical & problem-solving skills.

• Experience in Agile methods & Test-Driven design.

Job Profile: 

• To be a part of the development initiatives at ExtraaEdge and work in a high-performance team.
• Minimum 0 to 2 years of development experience.
• Manage the backend services and controller changes when a new module is implemented.
• Manage the development roadmap in sync with the product roadmap.
• Suggest architectural changes & optimizations while fine-tuning the application.
• Being able to step into the shoes of the user/learner and identify the best design/coding strategies & frameworks.
• Interact with operations & sales to understand expectations.

Skills Required:

• 0 to 2 years of experience working on C#, .NET Core, .NET MVC.
• Proficient in Entity Framework, LINQ to Objects.
• Experienced in SQLServer, Database design, and understanding database queries.
• Advanced Database knowledge like Indexing, Stored Procedures.
• REST API design and implementation.
• Knowledge of Azure Cloud Management, WebApps & Deployments.
• Hands-on in writing Unit Tests.
• Familiarity with architecture styles/APIs (REST, RPC).
• Understanding of Agile methodologies.
• Excellent problem solving and communication skills.

Skill Requirement:

• People working on implementation/support/development of enterprise reconciliations/cash & liquidity management/payment or core banking software in banks and financial institutions is a must
• Strong technical skills in MS SQL, PL/SQL, SQL Loader, Stored Procedures, (Reporting Service and Integration Service) is a must
• Expertise of any or all of these core areas (Payment systems, ATM, Credit Card, Cash & liquidity, Core Banking, Securities, Confirmations) is a must
• Solid analytical and technical skills with regard to Transaction Lifecycle Management and Fintech software applications
• Client facing experience and experience with international customers strongly preferred
• Self-motivating, able to assume responsibility and work autonomously in a professional manner
• Willingness to travel upto 60 percent
• Willing to join within 30-45 days
• Good organizational skills including the ability to meet deadlines

Broad Job Responsibilities:

• During the first year, focus will be on consultant’s training on the product (technical and functional capabilities) along with handling product support related activities.
• Once the consultant has demonstrated sound capabilities and understanding of the product and its functions, he/she will be engaged in implementation related activities.
• Implementation Consultants help ensure that Transaction Lifecycle Management software applications are implemented and configured in accordance with standard business processes and meet client requirements.
• Consultants work directly with our clients mostly banks and financial institutions and provide guidance, make suggestions on how to best implement the software to provide the most value.
• Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of software applications,
• Define, develop, and document business requirements to ensure customer needs are captured and delivered
• Author specifications based upon client requirements, including functional test cases, for use in configuring and developing solutions during implementation as well as in custom integrations with other products.
• Build productive customer relationships and take responsibility for customer satisfaction.
• Work independently to complete tasks on time and collaborate with others as part of a team.
• Maintain project deliverables and documentation that can be recreated and leveraged as intellectual capital.
• Support custom integrations to ensure final product meets customer requirements
• Support customer during user acceptance testing cycle by resolving issues, answering questions, and guiding them through the process
• Provide written and verbal status reports to management on project status
• Participate in internal initiatives, e.g., process improvement, product improvement, and identifying best practices
• Own a customer facing project

Additional Skills Preferred:

• Knowledge on technical skills like C, C++, Python Scripting, Web services would be an added advantage
• Familiarity on Shell scripting would be an advantage
• Knowledge on Scripting such as Perl is preferred.

Personal Characteristics:

• Excellent interpersonal, oral and written communication skills.
• Commitment to own personal development
• Self-motivated, approachable, patient and reliable
• Ability to work in a multi-cultural environment

Benefits:

• Excellent opportunity to hone banking process knowledge along with technical skills
• Opportunity to work with a global banking product
• Excellent career growth prospects
• Opportunities to travel

Educational Qualification:

• Bachelor’s degree is a must