OTM Techno Functional Consultant

Proven work experience as a Database Programmer, Database Developer, or similar role.

Strong proficiency in SQL and hands-on experience with PostgreSQL.

Solid understanding of relational database concepts and principles.

Experience in database design, schema modeling, and optimization.

Familiarity with database administration tasks, such as user management, backup and recovery, and performance tuning.

Ability to write efficient SQL queries, stored procedures, and functions.

Detail-oriented with a focus on data accuracy and integrity.

Familiarity with software development methodologies and programming languages is a plus.

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

We are looking for an exceptionally talented Lead data engineer who has exposure in implementing AWS services to build data pipelines, api integration and designing data warehouse. Candidate with both hands-on and leadership capabilities will be ideal for this position.

Qualification: At least a bachelor’s degree in Science, Engineering, Applied Mathematics. Preferred Masters degree

Job Responsibilities:

• Total 6+ years of experience as a Data Engineer and 2+ years of experience in managing a team

• Have minimum 3 years of AWS Cloud experience.

• Well versed in languages such as Python, PySpark, SQL, NodeJS etc

• Has extensive experience in the real-timeSpark ecosystem and has worked on both real time and batch processing

• Have experience in AWS Glue, EMR, DMS, Lambda, S3, DynamoDB, Step functions, Airflow, RDS, Aurora etc.

• Experience with modern Database systems such as Redshift, Presto, Hive etc.

• Worked on building data lakes in the past on S3 or Apache Hudi

• Solid understanding of Data Warehousing Concepts

• Good to have experience on tools such as Kafka or Kinesis

• Good to have AWS Developer Associate or Solutions Architect Associate Certification

• Have experience in managing a team

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

• Deep experience on Performance Engineering with understanding of Java/J2EE technologies.
• Experienced in defining and realizing end-to-end Technical Architecture for large scale real- time enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
• Ability to review existing Architectures and identify Risks, Trade-offs, and share recommendations for addressing the identified issues.
• Demonstrate strong understanding of cloud architecture considerations when scaling and tuning application deployments. Must have hands on experience working on any of the Cloud deployments on AWS or Azure.
• Good experience on leveraging APM tools to provide deep dive analysis on performance problems. Deep understanding of the dashboards which can be built for CIO level interactions. Must have relevant experience on APM tools like Dynatrace or AppDynamics.
• Experience in performance optimization of J2EE systems on any of different types of application servers - WebLogic, WebSphere, JBoss etc. Deep expertise in any one of the application servers is a must.
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture.
• Experience on working on Performance Testing Projects. Fair understanding of Performance Testing tools - Apache JMeter /Gatling/ HP Load Runner for Load testing. Must be in a position to review Performance Testing programs and steer directions towards right Workload Model, appropriate Test and Monitoring Strategy, build performance models and derive at right Capacity Planning.
• Experience in Big Data Analytics like - Apache Kafka, Apache Storm, Apache Hadoop, Apache Spark.
• Good skills in RDBMS like: Oracle, MS-SQL, MySQL, Cassandra, and Mongo DB
• Exposure to Agile methodologies & Continuous Integration Tools
• Entrepreneur / Intrapreneur (someone who has built technology teams ground-up, built new solutions from scratch)
• Very sound understanding of technology and have a consultative approach.
• Sound understanding of complex enterprise IT environment and issues faced by CIOs in the digital era.
• Excellent Pre-sales experience and have played a key role in winning business along with the sales team.
• Excellent communication, interpersonal, liaison and problem-solving skills with the ability to work in a multi-cultural environment
• Good negotiation skills
• Go getter and results oriented
• High energy level with ability to work well under pressure
• Good relationship building skills. Someone who enjoys CIOs trust and has an ability to develop relationships at all levels (technology teams) of the customer organization.

Product Support Engineer (L1 Support) – Immediate Requirement.

Key skills

• 1-3 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate the end users.
• Sound knowledge on Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver the customer requirements.
• Engage with Development team and manage the progress of cases.
• Should be able to cope up with high pressure work environment.
• Work model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player
• Preferred male applicants only

Peoplesoft Technical - SSE

Sr.Software Engineer with 5 to 9 years of experience in PeopleSoft

Mandatory:

Good knowledge and minimum 5 years hands-on Technical experience on Application Designer, PeopleCode, Application Engine, Component Interface, Application Package and Integration Broker.

Good Verbal & Written communication Skills

Preferred:

Sound techno-functional and business process conceptual knowledge on Peoplesoft Finance procure to pay modules - AP,GL,PC, AM, PO, ePro, SCMT, Catalog Management & eSettlements.

Experience on reporting tools like BI Publisher, SQR, PS Query, PS Security, and nVision reports will be added advantage.

Worked in Upgrade/ Support/Development projects in PeopleSoft Financials.

Worked on all phases of a project - design, development, testing etc.

Knowledge in mainframes would be an added advantage