Content Lead

About KrispCall

At KrispCall, we’re building a modern cloud telephony platform designed to simplify and modernize business communication. Thousands of users globally trust our system to manage calls, support teams, and stay connected all in one place.

We're a fast-moving startup with bold ambitions. If you're passionate about technology, enjoy solving real problems, and want meaningful professional growth, this is your opportunity.

About the Role

We’re hiring a customer support representative based in India who genuinely enjoys helping people. In this role, you’ll be the first point of contact for our users and internal teams. You’ll guide customers through issues step-by-step and collaborate closely with product, engineering, and customer success teams to make the platform better every day.

🧑‍💻 This is a fully remote position, open to candidates across India.

What You’ll Be Doing

• Provide timely and helpful technical support to users via chat, email, and video calls.
• Troubleshoot issues related to VoIP, integrations, account access, and app behavior.
• Offer step-by-step solutions and clear communication.
• Help onboard new users and ensure a smooth start.
• Identify recurring issues and document them to improve support processes.
• Collaborate with product and engineering teams to share feedback and insights.

What We’re Looking For

Must-Haves:

• 1+ year of experience in technical support, SaaS, or helpdesk roles.
• Understanding of VoIP, cloud platforms, or browser-based tools.
• Reliable computer and stable internet connection.
• Strong communication skills and a proactive problem-solving mindset.
• Fluent in English (spoken and written).

Nice-to-Haves:

• Familiarity with HubSpot, Zendesk, Intercom, or similar tools.
• Experience working remotely or in fast-paced tech/startup environments.
• Knowledge of APIs, basic networking, or browser developer tools.

Why This Role is Worth Your Time

We're not a corporate giant and that's a good thing. At KrispCall, you won’t be another cog in the wheel. You’ll take ownership, gain exposure across departments, and have opportunities to grow into more technical or strategic roles based on your strengths and interests.

What You Get

1. Fully remote role across India
2. Learning and growth opportunities
3. Open, inclusive, and supportive team environment
4. Merit-based career progression

Apply Now

We value diverse experiences and perspectives. If you’re curious, driven, and want to grow with a global startup, we want to hear from you.

Let’s build the future of communication together.

Job Description – Senior Java Developer (Spring Boot / Microservices)

Location: Chennai, India

Experience: 4+ Years

Availability: Immediate Joiner

About the Role:

We are looking for a highly skilled Java Developer with over 5 years of hands-on experience in building scalable backend systems using Java, Spring Boot, and Microservices architecture. The ideal candidate will have strong problem-solving skills, deep knowledge of backend frameworks, and a solid understanding of JUnit-based testing.

Key Responsibilities:

• Design, develop, and maintain high-performance backend systems using Java and Spring Boot
• Develop and deploy RESTful microservices in a distributed architecture
• Collaborate with cross-functional teams to define, design, and ship new features
• Write clean, scalable, and testable code following best practices
• Implement unit and integration tests using JUnit and other testing frameworks
• Participate in code reviews and contribute to improving team processes
• Troubleshoot and resolve production issues in a timely manner

Key Skills:

• Strong proficiency in Java
• Expertise in Spring Boot and related modules (Spring Data, Spring Security, etc.)
• Solid understanding of Microservices architecture, REST APIs, and inter-service communication
• Experience with JUnit and writing automated test cases
• Familiarity with CI/CD pipelines and version control (Git)
• Knowledge of containerization (Docker, Kubernetes) is a plus
• Exposure to messaging systems like Kafka or RabbitMQ is a plus
• Familiarity with databases (SQL/NoSQL)

Required experience:

• Minimum 1 year of experience in Web & Backend Development using Python

Overview

We are looking for Python developers with a strong understanding of object orientation and experience in web and backend development. Experience with Analytical algorithms and mathematical calculations using libraries such as Numpy and Pandas are a must. Experience in some form of Machine Learning. We require candidates who have working experience using Django Framework

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python 3.x based web and backend development
2. Solid understanding of Python concepts
3. Experience with some form of Machine Learning (ML)
4. Experience in using libraries such as Numpy and Pandas
5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar
6. Hands on experience with RDBMS such as Postgres or MySQL
7. Experience building REST APIs using DRF or Flask
8. Comfort with Git repositories, branching and deployment using Git
9. Working experience with Docker
10. Basic working knowledge of ReactJs
11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

we need Candidates for Sales and Marketing for pan India . Distribution Channels , Retail Channels ,and Entertainment

WHAT YOU’LL BE DOING: 

• Developing front end website architecture (Bootstrap, HTML 5, CSS3). 
• Designing Rich User interactions on web pages (User Experience into consideration). 

• Developing back end website applications (Controllers, Services and APIs). 
• Ensuring Site Compatibility with mobile devices 
• Working alongside UI/UX for web design features. 
• Working with Product Manager to translate User Requirements → Technical Requirements. 
• Developing APIs for external/internal consumption. 

QUALIFICATIONS: 

• Minimum 3-5 years of Experience in Full Stack development 
• Degree in Engineering or Computer Science. 
• Proficiency with Front-end development languages such as HTML, CSS and JavaScript. 
• Familiarity with JavaScript frameworks such as JQuery, VueJS or Angular. 

• Proficiency with Java/JSP, Spring Stack (Security, Web MVC, REST). 
• Familiarity with database technology such as MySQL. 
• Proficiency in Build Cycle management (Maven, Jenkins, Scripting). 
• Familiarity with Deployment technologies like Docker, Rancher and Virtual machines. 
• Familiarity with Agile Development processes. 

• Excellent verbal communication skills. 
• Good problem-solving skills with attention to detail. 
• Able to create functional, attractive applications that perfectly meet the needs of the user. 

Job Responsibilities

• Manage a team of talented engineers and oversee daily execution
• Work with product managers in planning sprints and task estimation
• Remove roadblocks for teams and increase delivery velocity
• Provide technical leadership to the team
• Be Technical SME in client meetings
• Be a stickler for code quality, test coverage
• Coach and grow engineering team

To be successful in this role, you need to have/be:

• Proven track record in managing engineering teams and delivering quality products.
• Experience in Ruby on Rails, React JS tech stacks
• Experience in building high performance web applications/APIs
• Top notch analytical/problem solving/debugging skills
• Should have proven ability to build, lead and develop a team
• Strong communication skills with the ability to clearly articulate needs as well as provide the team with a clear overview of the priorities
• Excellent verbal, analytical, organizational, and written skills

Job Description

We are looking Senior Performance Test Engineer for Trivandrum/ Kerala Location.

Skills:

Strong development skills with knowledge on performance testing.

Prior experience of interacting with UK, EU, US clients is preferred

Knowledge on Agile & DevOps methodology

Knowledge on domain such as BFS, Mortgages is added advantage

Tools:

Primary – JMeter

Secondary – BlazeMeter, Any other commercial or open source tool

Experience:

5 to 8 Years (look for skills as opposed to experience)

 Note: Good commutation is mandatory

Roles & Responsibilities

• Assist performance test lead in all planning/co-ordination activities
• Participate in agile ceremonies as required ? Performance workload design
• Performance test scripting
• Test data preparation and data driving test scripts/sanity testing
• Test environment verification
• Test scheduling and communication
• Set-up/arrange for server side monitoring 
• Test execution and defect logging
• Primary results analysis and test reporting
• Capture lessons learnt and implement agreed improvement action items.
• Regular housekeeping of performance test assets

We are looking for a self-motivated independent thinker who can contribute to our Engineering Team. In this role you will take part in various projects, assessing software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and automated tests. You will hunt bugs, identify issues, report them, and see that they’re dealt with. 

Core Responsibilities:

• You would have the opportunity to work with a number of leading edge technologies. 
• Write test cases to test code using automation frameworks, as well as create and continuously improve our test automation environment.
• Develop & maintain automated test scripts covering functional correctness using Object Oriented programming concepts, for both new features & Regression testing of existing functionality
• Understand software internals, debug code, automate repetitive tasks, and implement new tools and frameworks needed to streamline our QA process
• Work directly with both Software Development Engineers and Product Managers to understand features, review technical implementations, and implement testing strategy.
• Plan, create and manage the overall Quality Planning strategy, design documentation for automation processes 

Skills and Expertise: 

• Minimum 4 Years’ Experience
• Knowledge and proficiency in the use of various automated tools that are used in the Automated testing procedures. Execute interactive test procedures. Proficient in writing Automation scripts.
• Sound knowledge of programming and/or scripting languages. Java and Java script
• Good knowledge of SQL queries. Practical knowledge of web-based technologies
• Proven experience with Web-application Automation testing, Mobile apps testing.
• Understanding of OO concepts & its application to Automation framework
• Willingness to proactively engage in continuous process improvement
• Ability to communicate clearly with different areas of the business.Clarity of written communication when describing and issue or QA failure
• Experience in working with an Agile Development Methodology like Scrum
• Keen eye for detail and a commitment to excellence 

 Qualification:

• Bachelor’s degree required in Engineering