Manager - Lead Nurturing

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Overview :

We are looking for a highly motivated and experienced Business Development Manager with a proven track record in end-to-end sales, preferably from a service-based company. The ideal candidate should be adept at identifying opportunities, nurturing client relationships, and driving revenue growth through strategic sales efforts.

Key Responsibilities:

1. Drive end-to-end business development and sales activities – from lead generation to deal closure.

2. Identify and develop new business opportunities in domestic and/or international markets.

3. Build and maintain strong client relationships through consistent follow-ups and effective communication.

4. Understand client requirements and propose appropriate service-based solutions.

5. Collaborate with internal delivery and technical teams to align solutions with client needs.

6. Create and present compelling proposals, pitch decks, and pricing strategies.

7. Meet and exceed revenue and growth targets.

8. Maintain and update sales pipeline and reporting using CRM tools.

9. Stay updated with industry trends and competitive landscape.

Key Requirements:

1. Minimum 8 years of experience in end-to-end B2B sales/business development.

2. Must have worked exclusively with service-based companies (e.g., IT services, consulting, outsourcing, digital transformation).

3. Strong experience in lead generation, client acquisition, account management, and contract negotiation.

4. Excellent communication, interpersonal, and presentation skills.

5. Strong understanding of sales metrics and pipeline management.

6. Proven ability to meet or exceed sales targets.

7. Self-driven, result-oriented, and able to work independently with minimal supervision.

About Us

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace. Please explore more at https://www.cloudsufi.com/.

About Role:

The Senior Python Developer will lead the design and implementation of ACL crawler connectors for Workato’s search platform. This role requires deep expertise in building scalable Python services, integrating with various SaaS APIs and designing robust data models. The developer will mentor junior team members and ensure that the solutions meet the technical and performance requirements outlined in the Statement of Work.

Key Responsibilities:

• Architecture and design: Translate business requirements into technical designs for ACL crawler connectors. Define data models, API interactions and modular components using the Workato SDK.
• Implementation: Build Python services to authenticate, enumerate domain entities and extract ACL information from OneDrive, ServiceNow, HubSpot and GitHub. Implement incremental sync, pagination, concurrency and caching.
• Performance optimisation: Profile code, parallelise API calls and utilise asynchronous programming to meet crawl time SLAs. Implement retry logic and error handling for network‑bound operations.
• Testing and code quality: Develop unit and integration tests, perform code reviews and enforce best practices (type hints, linting). Produce performance reports and documentation.
• Mentoring and collaboration: Guide junior developers, collaborate with QA, DevOps and product teams, and participate in design reviews and sprint planning.
• Hypercare support: Provide Level 2/3 support during the initial rollout, troubleshoot issues, implement minor enhancements and deliver knowledge transfer sessions.

Must Have Skills and Experiences:

• Bachelor’s degree in Computer Science or related field.
• 3-8 years of Python development experience, including asynchronous programming and API integration.
• Knowledge of python libraries-pandas,pytest,requests,asyncio
• Strong understanding of authentication protocols (OAuth 2.0, API keys) and access‑control models.
• Experience with integration with cloud or SaaS platforms such as Microsoft Graph, ServiceNow REST API, HubSpot API, GitHub API.
• Proven ability to lead projects and mentor other engineers.
• Excellent communication skills and ability to produce clear documentation.

Optional/Good to Have Skills and Experiences:

• Experience with integration with Microsoft Graph API, ServiceNow REST API, HubSpot API, GitHub API.
• Familiarity with the following libraries, tools and technologies will be advantageous-aiohttp,PyJWT,aiofiles / aiocache
• Experience with containerisation (Docker), CI/CD pipelines and Workato’s connector SDK is also considered a plus.

Role Objective:

The objective of the developer is to design and develop solutions while being responsible for the coding standards, security and compliance requirements. 

Roles & Responsibilities:

• Business Understanding
• Understands the business requirements clearly to a level that enables in making micro decisions. Involves in designing, developing, testing software solutions 
• Arch/Design Documentation
• Clear documentation of the workflows, maintains clean code and support in solution architecture/design documentations 
• Dev Testing & Solution
• Engages in identifying & troubleshooting various website issues and coding problems; Evaluates and implements new tools based on the requirement and ensures the high performance of all systems developed; Involves in performing the code review and refactor to ensure the code quality based on the best practices and code conventions. 
• Understanding Coding Standards, Compliance & Info-security, Non-functional Requirement
• Identifies security requirements of data-in-transit and data-at-rest and discovers the vulnerabilities of the third-party components/libraries used in the application and remediating vulnerabilities; Maintains updated knowledge of the development industry, advancements in technology, and its implementation. 
• Stakeholder Management
• Collaborates with members to consistently improve the functionality and client centric solutions; Collaborate with the peers and team members to create an intuitively easy to use solution for our end users; Assists the DevOps team to manage the environment and releases; Provides training and support to junior developers. 

Requirements

• Frameworks & Libraries:
• Dot net Core
• Entity Framework
• Backend languages: C#
• Database Concepts & Applications:
• Entity framework, ADO.Net, Dapper
• Should be familiar with any of the relational databases like Postgres, SQLServer, Oracle etc., or non relational databases like MongoDB, Cassandra, etc.,
• Should be familiar with concepts: Normalization, Indexing, Joins
• Unit Testing: Should be familiar with NUnit
• Log frameworks: Should be familiar with any one of the logging libraries like Nlog or Log4Net
• Authorization & Authentication:
• Token Based Auth
• JWT with refresh token
• Claims & Identity
• SSO
• Basic Authentication
• OAuth
• Build Tools: dot net cli build commands
• Version Control: Experience in using GIT
• Other Development tools:
• Swagger Editor
• Postman/Flutter
• VSCode
• Application performance management: Nice to have basic knowledge in any of the APM Tools like AppDynamics, DataDog, NewRelic, Dynatrace, etc.,
• Vulnerability tests: Nice to have basic knowledge on security principles like OWASP Top Te etc.,
• Cloud Services: Nice to have experience in any one of the cloud services like GCP, AWS, Azure, etc.,
• CI/CD understanding: Basic understanding of pipelines and deployments
• Others:
• Common application/ web security and OWASP vulnerabilities
• Encryption algorithms to protect sensitive information
• PII, PCI, HIPPA, and GDPR compliance and how to implement
• Finding the vulnerabilities of the third-party components/ libraries
• Understanding security breaches of data-in-transit and data-at-rest and its implementation
• Behavioral Competencies:
• Accountability
• Adaptive to change
• Business communication
• Customer Focus
• Learning Agility
• Planning & organizing
• Problem solving

What You’ll Do & Achieve (Role & Responsibilities)

• Generate ideas and concepts to create emotionally engaging user flows, storyboards, wireframes, interactions, prototypes, design specifications, and presentations focusing on information architecture and interaction to articulate a user’s journey
• Design solutions that meet measurable business goals and requirements
• Self-motivated to work in a fast-paced, iterative environment by managing multiple projects and expectations effectively
• Evolving and evangelizing our Design System
• Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.

What you’ll Need (Requirements)

• Organized, self-directed, efficient and able to manage multiple complex projects in a timely manner
• Actively seeks out learning opportunities and sharing new discoveries
• Capable of creating lo and hi fidelity prototypes to quickly storytell a variety of concepts, get customer feedback, and iterate on designs
• Solid knowledge of design principles and methods as well as interaction patterns and behaviors
• Solid UX Skills in designing wire-frames, process flows, sketches, scenarios and navigation models all incorporating interaction guidelines for Mobile to produce effective design solutions.
• Up-to-date knowledge of design software like Figma, Adobe Creative Suite etc.,
• Strong Portfolio to demonstrate your works.
• The position needs verbal and written communication skills
• Ability to work as part of a project team
• 6+ years of experience in UI/UX design strategy for the brand.

Specify the duties and responsibilities:

• Generate new leads in innovative ways - via cold calls, field networking, online research or through leads from partners
• Conduct product demos regularly and customize product offering in partnership with the technical teams
• Ensure a healthy lead pipeline of prospective clients
• On-board new clients to ensure effective and efficient use of the Atom services
• Persuade potential leads about the benefits of Atom services
• Foster and develop long-term partnerships and relationships
• New merchant tie ups, Reseller DST tie ups

Required:

• Experience selling to businesses, specifically to SMEs, corporates, governments, schools, and colleges
• Experience across the sales cycle, from new lead generation to closing of the sale
• Very good at hunting.

Skills required:

• Good verbal and written communications skills
• Experience selling product that require push-sales with quick turnaround time
• Passionate about the latest and greatest technology

Job Description:

Mandatory Skills:

Should have strong working experience with Cloud technologies like AWS and Azure.

Should have strong working experience with CI/CD tools like Jenkins and Rundeck.

Must have experience with configuration management tools like Ansible.

Must have working knowledge on tools like Terraform.

Must be good at Scripting Languages like shell scripting and python.

Should be expertise in DevOps practices and should have demonstrated the ability to apply that knowledge across diverse projects and teams.

Preferable skills:

Experience with tools like Docker, Kubernetes, Puppet, JIRA, gitlab and Jfrog.

Experience in scripting languages like groovy.

Experience with GCP

Summary & Responsibilities:

 Write build pipelines and IaaC (ARM templates, terraform or cloud formation).

 Develop ansible playbooks to install and configure various products.

 Implement Jenkins and Rundeck jobs( and pipelines).

 Must be a self-starter and be able to work well in a fast paced, dynamic environment

 Work independently and resolve issues with minimal supervision.

 Strong desire to learn new technologies and techniques

 Strong communication (written / verbal ) skills

Qualification:

Bachelor's degree in Computer Science or equivalent.

4+ years of experience in DevOps and AWS.

2+ years of experience in Python, Shell scripting and Azure.

React Native Developer with iOS  experience - 6 months contract.

Required Experience : 2+ Years

Job Requirements :

- A solid knowledge of JavaScript,HTML&CSS & React Native

- Experience in native iOS and Android development

- Knowledge of functional or object-oriented programming

- Familiarity with native build tools, like XCode, Gradle Android Studio, IntelliJ

- Understanding of REST APIs

Note : This is a 6 months contract position directly under the client payroll.