
About the role:
For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,
who will be able to -
- Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
- Identify customer needs and help them provide a 360-degree experience.
- Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
- Handle Escalations of all types and nature.
- Handle E-commerce channels.
- To perform all duties to a high standard of customer care in attitude, approach, and resolution.
Pre-requisites
- A chance to earn monthly as well as annual incentives.
- Proficiency in English and Hindi.
- Excellent knowledge of MS Office, Excel, and PowerPoint
- Fast learner with and passion for sales and an understanding of negotiation techniques
- Self-motivated with a results-driven approach
- Graduate degree

About SleepyCat
About
Company video


Connect with the team
Similar jobs
Job description
Title-Full stack Developers
Job type-Full Time
Skills - Java , Spring Boot , SQL Server , PostgreSQL , MangoDB , Angular Js , Type Script , Microservice Architecture , Kafka , GIT , Git Flow Development , AWS , Azure , APIs , Web Services , CI/CD Pipeline , Agile/SCRUM , DataDog
Location- Hyderabad - Telangana
Experience- 6 to 9 Years
Annual CTC INR : 23 LPA - 28 LPA
Dead Line - 07/04/2025
Job Description
Position: Fullstack Developer
Location: Hyderabad, India
Employment Type: Full-Time
Open Positions: 7
Role Overview:
We are seeking experienced Fullstack Developers with 6-9 years of expertise in designing, developing, and maintaining scalable, distributed applications. The ideal candidate will be proficient in Java, Spring Boot, AngularJS, and TypeScript, with strong experience in cloud-based development, CI/CD pipelines, and Agile methodologies.
Key Responsibilities:
- Troubleshoot and resolve complex data, system, and software issues in production.
- Develop emergency bug fixes and manage production applications.
- Ensure production issues are resolved within SLA timelines.
- Deploy application changes using CI/CD pipelines.
- Review and manage production changes using ServiceNow.
- Lead scrum teams in Agile environments, ensuring high-quality technology solutions.
- Develop and enhance application frameworks with a focus on performance and scalability.
- Implement unit tests, container build checks, and API tests to support shift-left practices.
- Evaluate new platforms, tools, and technologies to optimize development workflows.
- Provide technical guidance, code reviews, and mentorship to team members.
Required Technical Skills:
- Strong experience in Java and Spring Boot application development.
- Proficiency in RDBMS (SQL Server/PostgreSQL) and NoSQL (MongoDB/ElasticSearch).
- Hands-on experience with AngularJS, TypeScript, and event-driven architecture.
- Solid understanding of messaging queues like Kafka.
- Expertise in Git and Git flow for code lifecycle management.
- Cloud experience with AWS or Azure, including API and web service development.
- Hands-on experience with CI/CD deployment pipelines and DevOps tools.
- Familiarity with monitoring tools such as Datadog, Dynatrace.
Nice to Have:
- Experience with Azure DevOps, SonarQube, and monitoring tools like StatsD.
- Test automation expertise.
Soft Skills & Leadership:
- Excellent problem-solving and analytical abilities.
- Strong communication and stakeholder management skills.
- Ability to lead Agile teams and drive best development practices.
Additional Requirements:
- Must be available to join within 3 weeks.
- Willing to attend face-to-face interviews as per company requirements.
- Open to relocating to Hyderabad if not already based there.
Job Description:
Our client, a leading fashion authority with 7 boutiques in Mumbai, Delhi, and Hyderabad, and a thriving online portal, is seeking a Digital Marketing Manager. The role involves planning, executing, and managing digital marketing campaigns to achieve set KPIs. As a key player, you will develop innovative strategies to enhance the brand and product visibility, maintaining ROI & KPIs through data analysis on various ad platforms and tools.
Responsibilities:
- Plan and execute digital marketing campaigns, ensuring they align with set KPIs.
- Develop creative strategies to promote the brand and products effectively.
- Analyze, measure, and optimize ROI & KPIs by identifying trends and insights using ad platforms and analytical tools.
- Conduct experiments, conversion tests, and optimize user funnels.
- Prepare insightful reports and analytics on the overall performance of marketing campaigns.
- Utilize strong analytical skills to evaluate end-to-end customer experience across channels and touchpoints.
Requirements:
- Degree in Marketing or a related field.
- Hands-on experience in ad setup and execution on various Ad platforms.
- 5-10 years' experience in a similar role.
- Strong analytical and data-driven mindset with a track record of handling large-scale budgets.
- Experience in e-commerce is a plus, along with a good sense of luxury fashion.
Job Description
Technical lead who will be responsible for development, managing team(s), monitoring the tasks / sprint. They will also work with BA Persons to gather the new requirements and change request. They will help solve application issues and helping developers when they are stuck.
Responsibilities
· Design and develop application based on the architecture provided by the solution architects.
· Help team members and co developers to achieve their tasks.
· Maintain / monitor the new work items and support issues and have to assign it to the respective developers.
· Communicate with BA persons and Solution architects for the new requirements and change requests.
· Resolve any support tickets with the help of your team within service timelines.
· Manage sprint to achieve the targets.
Technical Skills
· Microsoft .NET MVC
· .NET Core 3.1 or greater
· C#
· Web API
· Async Programming, Threading, and tasks
· Test Driven Development
· Strong expert in SQL (Table Design, Programing, Optimization)
· Azure Functions
· Azure Storage
· MongoDB, NoSQL
Qualifications/Skills Desired:
· Any Bachelor’s degree relevant to Computer Science. MBA or equivalent is a plus
· Minimum of 8-10 years IT experience and managing a team(s) out of which 4-5 years should be as a technical/team lead.
· Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required
· Must have excellent organizational and time management skills with strong attention to detail
· Confidentiality with privacy-sensitive customer and employee documents
· Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality
· Previous experience of customer interactions
Designation: Associate, Senior Asociate
Experience: 3 to 6, 6 to 9
Skills:
Looking for candidate with full stack development experience.
Required Skills:
Dot Net Programming-C# .Net,MS SQL Server,ASP.NET MVC Domain Skills-
Dot Net Framework,WCF,ASP.NET,ANSI SQL,ADO.NET,.Net Programming-VB .Net, Technology .NET
Job Description
About Merito
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team of alumni from IIM Ahmedabad, McKinsey will more than 2 decades of experience in recruitment, training, and coaching.
About Client
Our client is a Full-Funnel Programmatic Marketing platform of choice for leading digital marketers globally across CPG, Tech, B2B, Retail, Travel, BFSI, Gaming, Autos, Telco, Real Estate, Education and other industry verticals.
Our client empowers businesses to engage with their customers and audiences through all stages of the marketing funnel:
1. Brand awareness
2. Prospecting
3. Remarketing, and
4. Re-engagement, including reselling, up-selling and audience monetization.
We transform Data into Actionable Insights and ROI for Marketers.
We are pioneers in the Programmatic Ad tech space, and are ranked in the Top 20 Digital Marketing Providers by CIO Review.
We are a mix of industry veterans from top B schools and a bright young team of marketers, data scientists and analysts. If you are looking for a great team to work with and make a career for yourself in AdTech, this might be the right place for you!
Requirements
Job Description – Principal Architect
We are looking for a Principal Architect to lead our tech team as a leader (without necessarily being a manager). If you are hands-on (do not shy away from active coding when required) and are motivated by the joy of creating scalable products that drive industry leadership, please read on.
- You should have 8+ years of quality experience in building scalable digital products/platforms with some experience in big data analytics and engineering.
- Extensive experience in Linux stack and cloud technologies, and Python ecosystem.
- It's ok if you don't have good answers, but to have smart questions that uncover risks and opportunities, you need the depth that comes with willingness and capability to be hands-on. Do you still code? Do you love to code? Do you love to roll up your sleeves and debug things?
- Do you enjoy going deep into that part of the 'full stack' that you are not an expert of?
Here is a bit about our values and beliefs
Our core values are 1) Transparency, 2) Bias for Action, 3) Persistence with Adaptability, 4) Curiosity and 5) Humility. We believe that successful people have more failures than average people have attempts. And that success needs the creative mindset to deal with ambiguities when you start, the persistence and humility to iterate and course correct, and the courage to handle failure and rise up again.
What we look for in our people
- We look for people who are initiative driven, and not interruption driven. The ones who challenge the status quo with humility and candor, but not arrogance.
- We believe startup managers and leaders are great individual contributors too, and that there is no place for context free leadership.
- We believe that the curiosity and persistence to learn new skills and nuances, and to apply the smartness in different contexts matter more than just academic knowledge.
Benefits
- Fixed Salary + ESOP
- Insurance for family
- Company meals
- Company events
● Web fundamentals as HTML, JavaScript, and CSS
● JavaScript/Typescript frameworks, especially Angular 11 and above
● Libraries like jQuery
● CSS Preprocessors like SASS or LESS
● Front-end (CSS) frameworks like Foundation or Bootstrap, AJAX
● Mobile First and Responsive implementations
● Working with REST API's and integrating them properly in a UI layer
- Knowing and working on what specific framework problems need to be solved, what new problems they give rise to, and the architectures that work at scale.
- Coordinating with the design and back-end teams
- Taking risks, and learning quickly from your mistakes.
- Brainstorming between various approaches, doing small experiments to test the hypotheses
- Aligning the team to follow a particular approach, being thorough in your research.
- Collaborating well with others, knowing that better solutions come from working together.
What you need to have:
- Bachelor's degree in Computer Science (or related field)
- A passion for system design problems, exposure to various tech frameworks
- Experience with React Js, React Native, JavaScript including DOM Manipulation, and JavaScript object model.
- Should have a crystal understanding of App architecture and how React Native interacts with the native layers for iOS and Android respectively
- Familiarity in using Hooks for functional components with state, PureComponents.
- Hands-on experience in using State Management Libraries (Mainly Redux).
- Understanding React Native internals, memory profiling, and performance improvements of the application.
- Experience with building projects in Gradle (Android Studio) or xCode with iOS.
- Create Energy - Insatiably curious.
- Experience in Agile/ SCRUM methodology and modern tools like Jira, Slack, GitHub, etc
Java/J2EE stack
• Design and develop RDandX Network’s microservices and ensure bug free code is pushed to
the deployment pipeline to support large volume of transactions
• Define and communicate the technical design requirements to the Network’s stakeholders
and the Engineering lead
• Responsible for building restful services to integrate with third party services like AdWords
and Facebook marketing API
• Responsible for designing the technical architecture of the different services and
maintaining and upgrading it
• Designing the unit test cases and building the framework for the development team to
enforce the unit testing in all the services
• Be involved and participate in the end to end products’ lifecycle management
• Learn about new technologies and Stay up to date with best practices
• Collaborate with multidisciplinary team of designers, engineers, system administrators and
product team
• Lead the Backend team and manage their day to day activities and work deliverables

- Strong proficiency in MySQL database administration, migrations /up-gradation, patching, cloning, capacity planning, designing, and automation of database tasks.
- Good experience with the latest versions of the database
- In-depth experience configuring database replication on multiple versions
- Strong experience in Monitoring, DB Performance Tuning, DB Availability, DR, Security, Storage
- Analyzes and provides recommendations to optimize the database for improved performance, manageability, and scalability
- Expertise in enterprise backups, recovery, and performing point-in-time recovery Experience in deploying and integrating PM tools
- Experience in data partitioning and encryption
- Knowledge of de-facto standards and best practices in MySQL and MongoDB
- Proficient in writing and optimizing SQL statements and Knowledge of MySQL features, such as its event scheduler
- Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
- Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
- Proficient understanding of code versioning tools such as Git / Mercurial / SVN
THIS ROLE IS A PERMANENT PART TIME ROLE








