Customer Support Executive

Job Description: PHP Developer (Laravel/Symfony)

Location: Bengaluru – Kalyani Neptune, Bannerghatta Road

Work Mode: Work from Office (Full-time)

Experience Required: 3+ years

Joining: Immediate Joiners Preferred

About the Role

We are looking for an experienced PHP Developer with hands-on expertise in Laravel or Symfony (preferably Symfony), who can contribute to full-cycle project development. You will be responsible for building robust backend solutions and integrating with multiple services while following best practices of object-oriented design and RESTful architectures.

Key Responsibilities:

• Develop, enhance, and maintain web applications using PHP frameworks (Laravel/Symfony)
• Collaborate with product managers and business analysts to understand requirements
• Create scalable backend services and RESTful APIs using MVC architecture
• Implement and maintain microservice-based architecture
• Integrate third-party APIs, libraries, and services
• Work with relational databases like MySQL/PostgreSQL using ORM tools such as Doctrine or Eloquent
• Participate in code reviews, unit testing, and overall software development lifecycle
• Troubleshoot production issues and provide long-term solutions

Required Skills:

• Strong programming knowledge in PHP with at least 2 years of experience
• Hands-on experience in Symfony or Laravel (Symfony preferred)
• Solid understanding of OOP and MVC design pattern
• Strong experience in creating and consuming REST APIs
• Experience working in service-based architectures or microservices
• Familiarity with Doctrine or Eloquent ORM
• Proficiency in MySQL/PostgreSQL

Good to Have:

• Knowledge of cloud platforms like AWS, GCP, or Azure
• Familiarity with cloud services such as Lambda, S3, and RDS
• Understanding of CI/CD pipelines and containerization (Docker/Kubernetes)

About the Role: LOOKING FOR QA ENGINEERS(ONLY FROM SAAS-BASED COMPANIES)

You will help the team in building an awesome testing platform that can be leveraged by QA for testing the product for quality & stability.

You should have hands-on software development experience to design and implement test automation infrastructure. You will have to implement test automation systems and provide seamless integration with DevOps infrastructure. You should have strong interpersonal and communication skills.

Location = Mumbai

Responsibilities:

Implementation of test automation for Web Interface and Mobile Applications

Implement functional and non-functional API Testing or integration testing

Carry out Load testing and Performance testing as required

Integration of test suite and testing tools with DevOps Infrastructure and CI/CD pipelines

Assist the QA team to be able to diagnose the test case failures

Follow agile test methodology for timely delivery of test case automation

Manage the upkeep of existing Automation Regression suite based on changes

Requirements:

Bachelor's degree in Computer Science, Information Technology or related field

0 to 1 year of relevant experience in the testing domain

Self-driven with the ability to work independently and carry out assignments as required.

Knowledge of Selenium or Appium framework with JAVA is a must-have

Programming ability in JAVA

Exposure to API testing, load testing, system integration will be a big plus

Experience in working on Linux/Unix OS and cloud environment such as AWS

1. Conceptualizing visuals that bring simplicity and user friendliness to complex user flows
2. Designing the visual identity of digital products.
3. Implementing strategy of typography, iconography, colors, layout
4. Creating responsive design comps on the basis of wireframes
5. Asking smart questions, taking risks and championing new ideas
6. Bringing expert opinion on best-practices, patterns and trends
7. Translating high-level explicit and latent requirements into functional user interfaces
8. Presenting designs and articulating design decisions
9. Communicating design rationale and maintaining consistency throughout the project
10. Executing designs as a part of software development teams

• Strive to make your work intuitive, compelling and a delight to see.
• Be a self-motivated team player with a positive, solution-oriented attitude
• Be dynamic and open to working in fast-paced, ambiguous and quickly changing environments
• Be open to receiving feedback and constructive criticism.
• Excellent verbal, written, and visual communication skills
• Expertise in standard UI/UX software such as Adobe XD, Photoshop, and Illustrator.
• A solid grasp of user-centered design (UCD), planning and researching, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Experience in Education Technology would be great

• KSQL
• Data Engineering spectrum (Java/Spark)
• Spark Scala / Kafka Streaming
• Confluent Kafka components
• Basic understanding of Hadoop

• Target setting and managing delivery of business targets, in-line with the business and service benchmarks
• Sign partnerships for the company towards growing business or enhancing product bouquet
• Large client closures and relationship management
• Work closely with the Product & Marketing teams to develop and implement PayGlocal’s go-to-market strategy
• Recruit & develop the team to achieve maximum productivity
• Understand the market and strategize merchant acquisition

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

About the Company

• 💰 Early-stage, ed-tech, funded, growing, growing fast
• 🎯 Mission Driven: Make Indonesia competitive on a global scale
• 🥅 Build the best educational content and technology to advance STEM education
• 🥇 Students-First approach
• 🇮🇩 🇮🇳 Teams in India and Indonesia

Skillset 🧗🏼‍♀️

• You primarily identify as a DevOps/Infrastructure engineer and are comfortable working with systems and cloud-native services on AWS
• You can design, implement, and maintain secure and scalable infrastructure delivering cloud-based services
• You have experience operating and maintaining production systems in a Linux based public cloud environment
• You are familiar with cloud-native concepts - Containers, Lambdas, Orchestration (ECS, Kubernetes)
• You’re in love with system metrics and strive to help deliver improvements to systems all the time
• You can think in terms of Infrastructure as Code to build tools for automating deployment, monitoring, and operations of the platform
• You can be on-call once every few weeks to provide application support, incident management, and troubleshooting
• You’re fairly comfortable with GIT, AWS CLI, python, docker CLI, in general, all things CLI. Oh! Bash scripting too!
• You have high integrity, and you are reliable

What you can expect from us 👌🏼

☮️ Mentorship, growth, great work culture

• Mentorship and continuous improvement are a part of the team’s DNA. We have a battle-tested robust growth framework. You will have people to look up to and people looking up to you
• We are a people-first, high-trust, high-autonomy team
• We live in the TDD, Pair Programming, First Principles world

🌏 Remote done right

• Distributed does not mean working in isolation, feeling alone, being buried in Zoom calls
• Our leadership team has been WFH for 10+ years now and we know how remote teams work. This will be a place to belong
• A good balance between deep focussed work and collaborative work ⚖️

🖥️ Friendly, humane interview process

• 30-minute alignment check and screening call
• A short take-home coding assignment, no more than 2-3 hours. Time is precious
• Pair programming interview. Collaborate, work together. No sitting behind a desk and judging
• In-depth engineering discussion around your skills and career so far
• System design and architecture interview for seniors

What we ask from you👇🏼

• Bring your software engineering — both individual brilliance and collaborative skills
• Bring your good nature — we're building a team that supports each other
• Be vested or interested in the company vision