Customer Support Executive

Alphabin Technology Consulting 

Alphabin is an innovative Software Testing firm that leverages automation, RPA, generative, and applied AI. We create custom automation testing solutions that test the software within a short time, to change the game our clients are playing. 

Our approach integrates cutting-edge automation technology with our extensive experience, enabling our clients to accelerate their releases. By aligning harmoniously with our clients' strategic objectives and offering fully customized Testing/QA solutions that expedite the release cycle, we set ourselves apart from traditional software testing companies. 

Address: 1100 Silver Business Point, Near VIP Circle, Utran, Surat – 394105

Location: Surat –  https://goo.gl/maps/owdWTzESYSSirsLNA

Job Type: Full-time

🌟 Kickstart Your Writing Career with Alphabin! 🌟

Are you a recent graduate with a knack for writing and a passion for technology? Do you dream of creating engaging content that simplifies complex ideas? If yes, then Alphabin is your gateway to an exciting career in Technical Content Writing!

• Learn and Explore: Dive into the world of software testing, AI, and automation while honing your writing skills.
• Shape Ideas: Craft compelling content that bridges the gap between technology and its users.
• Grow and Thrive: This is your chance to grow in a collaborative environment where challenges lead to growth.

Role Responsibilities:

As a Technical Content Writer, you’ll:

Learn and Write:

• Research and write blogs, articles, and whitepapers on topics like software testing, automation, and AI.
• Simplify technical concepts into easy-to-understand content for diverse audiences.

Create Engaging Materials:

• Develop user-friendly guides, FAQs, and tutorials for Alphabin’s tools and solutions.
• Contribute to case studies, product descriptions, and marketing collateral.

Collaborate with Experts:

• Work closely with QA engineers, developers, and AI experts to ensure content accuracy.
• Participate in brainstorming sessions to bring fresh ideas to the table.

Optimize for Impact:

• Learn and apply basic SEO practices to ensure content reaches the right audience.
• Use feedback from readers and stakeholders to continuously improve content quality.

Support Innovation:

• Stay updated on industry trends in AI, automation, and QA to write relevant and impactful content.

Qualifications:

Must-Haves:

• A Bachelor’s degree in English, Journalism, Computer Science, or a related field.
• Excellent writing and communication skills.
• Strong research skills with the ability to learn new concepts quickly.
• Interest in technology, software development, or AI.
• Eagerness to learn SEO, content management systems, and other writing tools.
• Basic understanding of software testing, QA methodologies, or automation tools.
• Familiarity with writing tools like WordPress, Grammarly, or Canva.
• Awareness of AI technologies like GPT or automation trends.

Preferred Skills :

• Strong research skills to write on highly technical topics.
• Experience using content management systems (CMS) like WordPress or HubSpot.
• Knowledge of SEO tools like Google Analytics, Ahrefs, or SEMrush.
• Proficiency in graphic design tools like Canva or Figma to create visuals for technical content.
• Exposure to scripting languages (Python, JavaScript) or technical documentation tools is a plus.

Why Join Alphabin?

• Learn from Experts: Start your journey in a supportive environment with guidance from experienced professionals.
• Build a Portfolio: Gain hands-on experience with real-world content creation that showcases your skills.
• Upskill: Access training sessions, certifications, and workshops to enhance your knowledge in technology and content writing.
• Collaborative Culture: Be part of a team that values fresh ideas and teamwork.
• Flexibility: Enjoy occasional WFO flexibility and flexible working hours within a decided shift.

Benefits: 

• Competitive salary. 
• Standard 21 + 8 paid leave policy per annum 
• WFH flexibility on special cases 
• Opportunities for career growth and professional development 
• Dynamic and collaborative work environment 
• Flexible working hours within a decided shift 

We are looking for "Content Marketing Manager" for Reputed Client @ Chennai Permanent Role.

Experience: 4 - 6 Yrs

Must Have Skills: Good flair for Writing with marketing touch

Good To Have Skills: Social media skills, Digital marketing, SEO, Video Editing

Key Responsibilities:

• Candidate should have knowledge and hands-on experience in content writing skills to position software services to business users and leadership team

• Should be able to work with technical team members to understand the service, solution being provided and convert it into simple English that business leaders (non IT ) can understand

• Should be able to work with diverse set of people

• Should be able to understand the cultural nuances of US customers

• Partner with marketing, sales, alliances, and delivery teams to develop suitable collaterals to position our services

• Should be able to do US overlap hours (India time 2 pm – 10 PM )

Technical Experience Mandatory

• Good command over English

• Mandatory: Marketing flavor while writing the content

Professional Attributes:

• Should be able to work independently on the technical and creative writing

• Should be a good team player and work in collaboration with varied set of people in delivery, sales and partner teams

• Ability to align with US region

• Ability to coordinate and get work done through partners for social media / website related areas

Educational Qualification: Any Degree

Requirements:

• Expert in python automation with minimum 3 years of hands on experience in UI Automation.
• Knowledge in API automation
• Strong hand on Selenium
• Have knowledge in REST API, XPath
• Good to have knowledge in device automation
• Should have experience in Agile methodology of working

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. 

We are looking for someone who is creative , analytical and a thinker to join our Business Intelligence team as a Senior Tableau Developer in Hyderabad, India 

Responsibilities

• Proficient in all Tableau platforms including desktop, server and web-based including Tableau Prep
• Design, build, maintain & deploy complex reports in Tableau.
• Identify, analyze, and interpret trends or patterns in complex data sets using standard statistical tools and techniques.
• Consult with and advise senior management and multiple clients on strategies to improve reporting techniques through automation and the creation of dashboards.
• Generate monthly reporting and ad-hoc analysis to support leadership decision-making.

• Gather and document requirements from cross-functional teams and projects, and align on visualization expectations.
• Build best practices of integrating financial and operational data for a variety of data sources; including: MS Excel, SQL, internal forecasting and planning tools.
• Create dynamic dashboards using parameters, filters, calculated fields and applying level of details functionality.

Minimum Qualifications

• 5+ years’ experience in data analytics.
• Systems: Proficient with Tableau, MS Excel, Anaplan, SQL (Oracle, Hive, MySQL) and other analytical applications.
• Bachelor’s degree in Computer Science, Statistics, Math, Engineering, Business and/or equivalent specialized education and experience in Data Science, Statistics, Data Analysis or related field

Knowledge, Skills and Abilities

• Expertise in designing and presenting data using best practices in data visualization.
• Ability to present to variety of internal and external stakeholders.
• Strong written and verbal communication skills.
• Knowledge of best practices and experience optimizing Tableau for performance by optimizing queries, extracts and logic.
• Experience performing administration tasks in Tableau Server in a production environment.
• Experience with connecting and blending multiple data sources.
• Strong analytical and critical thinking skills.

Desired Candidate Profile

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Excellent verbal and written communications skills
• Critical thinking and problem-solving skills
• Ability to prioritize among competing tasks
• Experience in the Logistics Industry would be preferred

Testsigma is built to make test automation effortless. We are a fast-growing, product-based startup backed by leading global Investors like Accel, STRIVE and Marquee Angels. 

We are the first open-source test automation platform built out of India and competing with global giants. With product-market fit and a terrific team, we’re poised to capture the global market for AI driven, cloud-based test automation platforms.

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms.

Job Description

As a technical writer, you will work on creating clear and concise guides for Testsigma customers, partners, and developers. You will be responsible for communicating complex information in an easily understood manner, without relying on jargon. Your role will involve collaborating with fellow writers and internal business partners (such as product managers, UI designers, and software development engineers) to strategize, participate in content development and quality governance efforts, and develop content for our ecosystem. 

Responsibilities

• Builds high-quality, rich technical content in easy-to-understand plain, clear and simple language.
• Develops a solid understanding of the product to try, code, test out and also simulate user’s behavior for videos.
• Works with design, product, and engineering team to create great documentation for all Testsigma products
• Don’t shy away from setting up the IDEs and debugging a few lines of the code.
• Be comfortable with handling shifting priorities and pivoting when required.
• Review content in terms of logical flow and completeness of document.
• Standardize documentation process across the organization

Requirements

• 1 year of Dev/Testing/Automation experience 
• Have an understanding of computer science or automation testing fundamentals.
• 2-4 years of experience in building technical documentation, API documents, or technical content for SaaS companies.
• Excellent skills in grammar, minimalist documentation design, and effective information architecture.
• Experience writing, editing, researching, and planning software documentation.
• Sound knowledge of version control (Git), software development lifecycle, DevOps(Jenkins), and testing practices.
• Comfortable with IDE’,, APIs, programming languages(any) to understand the concepts and convert to user understandable formats.
• Experience using the Linux shell
• Be a team player - work with our world-class engineers to come up with creative and elegant documentation to help users with complex problems.
  
  Candidates from SAAS, Technology product background prefered.