Customer Support Executive

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more?

Check out our website:

www.gohighlevel.com

Who You Are:

You are searching for an opportunity to impact the experience of SaaS customers at the very start of their customer journey. Providing them with world class engagement the moment they start their trial of the HighLevel platform. Your creative and strategic problem solving skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. Our results based atmosphere will give you the autonomy to work independently on some projects and collaborate with various departments on others. Our prospective customers will look to you as a subject matter expert on how the HighLevel platform fits into their business strategy and to make them successful. Tie it all together with an all hands on deck attitude and excellent communication skills and this is the job for you.

This role is 100% remote.

What You’ll Do:

● Engage and nurture new customer relationships.

● Align solutions to the customer’s goals, needs and objectives.

● Develop strong rapport with a pipeline of new business customers through inbound customer engagement.

● Leverage all top of funnel customer demographic information to craft a relevant customer centric demonstration of the HighLevel platform that drives maximum trial conversion.

● Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics.

● Conduct consultative trial engagements for HighLevel’s sales process via phone, SMS, email, and ticketed support driving them to the best trial for their business.

● Collaborate with customers, cross-functional teams, and subject matter experts to identify compelling solutions.

● Work efficiently in a team setting on projects to successful completion.

● Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices.

● Deliver right-sized technology solutions/services within the allocated budget.

● Provide technical support to customers, if needed.

● Develop technical documentation in order to optimize demo environments.

● Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations.

● Complete other duties as required/assigned.

What You’ll Bring:

● Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred.

● 2-4 Years of previous customer service experience in a relevant capacity, preferably in Customer Success or Tech Support.

● A strong technical aptitude to help our users succeed with the HighLevel software.

● Experience working with and or ability to learn the use of various CRM Systems.

● Working Knowledge of the following applications is strongly preferred. Google Suite, Zoom, Facebook, Instagram, LinkedIn and other social media.

● Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.

● Demonstrated experience to learn quickly and apply new technologies to solve problems.

● Ability to develop and maintain deep knowledge of customers, data, business, and markets.

● Demonstrated ability to communicate well with colleagues and customers, both written and oral.

● Ability to pass a pre-employment background check.

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Company Overview

Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.

Qualifications

- At Least graduation, preferably in commerce from prominent institute

- 0-1 years of experience in customer support

Skills

- High level of empathy and aptitude to help and resolve problems for others.

- Learning ability to understand the software from the end user’s perspective.

- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.

- Knowledge of Malayalam & Telugu regional language is a must.

- Other desirable skills:

  - Preferably a female candidate 

  - Expressive and good communication skills

  - Good listener and empathetic disposition

  - Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.

Roles & Responsibilities

Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.

Requirement 

Process      : PhonePe Customer Service (Voice)

Shift Timing  : Day Shift

Working Days : 6

Week Off     : one rotational off

 Grad/Undergrad with minimum 1 year exp. into customer service process is mandatory 

Good communication skills required

 Salary : 

Upto 18k

 Rounds of Interview :

HR

Ops Round

V&A

Client Round 

 Note 

Work from office

DOJ - 7th November ber.

Transport Boundaries:

Ghatkopar till Ambernath

Panvel till Chembur

Panvel till Thane

We have immediate requirements for Fresher in BPO Semi Voice Process @ Chennai

Interview Scheduled:

• Walk-in: Monday to Friday (10 AM to 4 PM)

Contact Details:

• Reference Name: PRAVALIKA- HR

Job Description:

• Process : International Semi Voice Process
• Designation: Customer Support Executive
• Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
• Shift Timings: Night Shift (7.30PM - 5.30AM)
• Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
• Age limit : 18 - 26 Yrs.
• Work Location: Nungambakkam, Chennai.

•      Job Responsibilities:
  • Handling inbound and outbound call
  • Ability to assess customer needs and respond to them.
  • Match customer needs with vendor availabilty
  • payment assistance to cutomer
  • Proficient with Microsoft Office. Word, excel
  • Key Skills:
    • Great command over English and Hindi
    • Comfort with medical and fitness terminology
    • Ability to work in tight schedules
    • Ability to work independently
    • Experience in customer service or call centre background preferrred

• To act as Primary Point of Contact for transferees
• To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
• Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
• Receive all newly booked initiations.
• Contact transferee immediately upon receipt of new initiation.
• Reply to e-mails and inquiries within 4 working hours.
• Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
• Provide regular updates to the Line Manager with regard to the status of service delivery.
• Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
• Ensure all transferee records in databases are kept updated and complete at all times.
• Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
• Provide information for reports in a timely manner when requested.
• Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
• Ensure timely updates of Job Log Sheets for each month.
• Ensure timely and accurate invoicing/ billing.
• To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

DESIRED SKILLS

• Very good written and spoken English. Knowledge of foreign languages highly desirable.
• Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
• Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
• Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
• Good organizational and time management skills.
• Good arithmetic and analytical skills

ATTITUDES & BEHAVIOURS

• Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
• Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
• Willingness to learn new skills to be able to work productively.
• Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
• Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
• Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
• Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
• Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
• Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
• Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results