
About the role:
For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,
who will be able to -
- Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
- Identify customer needs and help them provide a 360-degree experience.
- Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
- Handle Escalations of all types and nature.
- Handle E-commerce channels.
- To perform all duties to a high standard of customer care in attitude, approach, and resolution.
Pre-requisites
- A chance to earn monthly as well as annual incentives.
- Proficiency in English and Hindi.
- Excellent knowledge of MS Office, Excel, and PowerPoint
- Fast learner with and passion for sales and an understanding of negotiation techniques
- Self-motivated with a results-driven approach
- Graduate degree

About SleepyCat
About
Company video


Connect with the team
Similar jobs
Job Title: Business Development Executive
Job Location: Bangalore/Bhopal
Job Type: Full Time on site(Mandatory)
Description:
We are seeking a highly motivated and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, developing and implementing growth strategies, and building strong relationships with potential clients. This role requires a combination of strategic thinking, sales expertise, and excellent communication skills
Responsibilities and Duties:
- Candidate will be responsible for generating new leads, do cold calls, send cold emails, and focus on revenue generation for both domestic and International market.
- Candidate must be able to manage existing clients and act as point of contact for any queries or concerns.
- Candidate must be able to understand our services well and be able to explain the same to potential clients.
- Stay updated on industry trends, competitor activities, and emerging technologies to maintain a competitive edge.
- Continuously improve sales skills through training and development opportunities.
- Create compelling sales presentations and proposals that effectively communicate the value proposition of our products or services.
- Understand client needs, challenges, and objectives to tailor solutions that meet their requirements.
- Cold calling, lead generation and market research, log lead generation, scheduling meeting
- Drive revenue growth by identifying and capitalizing on new business opportunities through strategic negotiation and relationship-building.
- Strong communication and IT fluency
- Must be from technical background or have prior experience with IT industry
We require candidate having 2 to 7 years of experience in IT Sales
Skills:
- Bidding
- Lead Generation and Cold calling
- Good Communication
- Proficient in MS-Excel and mail drafting
- Smart Negotiator
- Experience in writing Proposals
Key Responsibilities
Lead Generation & Outreach
· Contact and develop relationships with potential customers through email marketing, cold calling, and LinkedIn outreach.
· Execute email campaigns targeting prospects to generate leads and create business opportunities.
· Mine data and extract information of C-level executives from various online sources and tools.
Sales Process Management
· Follow up on leads and respond to sales inquiries from existing and potential customers as per guidelines.
· Assist senior staff in generating and following up on leads.
· Convince clients, schedule appointments, and manage the sales pipeline.
· Track sales efforts and monitor results to ensure alignment with targets.
Customer Relationship Management
· Liaise between customers and the company to provide up-to-date status on service, pricing, and new product releases.
· Collect customer feedback and conduct market research to inform business strategy and product development.
· Maintain CRM systems to manage lead generation, track interactions, and store customer information.
Market & Competitor Analysis
· Stay informed about the latest products, market trends, and competitors to provide insights for business strategy.
· Increase business opportunities through various routes to market.
Required Skills & Qualifications
· Strong communication and interpersonal skills.
· Proficient in email marketing, cold calling, and LinkedIn outreach.
· Experience in data mining and CRM systems.
· Ability to prepare detailed reports and commercial proposals.
· Strong analytical and organizational skills.
· Ability to work independently and as part of a team.
· Understanding of market research and customer feedback processes.
Performance Metrics
· Number of new leads generated.
· Conversion rate of leads to appointments and sales.
· Quality and timeliness of proposals and reports.
· Customer satisfaction and feedback.
· Sales targets and revenue growth.


What you'll do:
- Work closely with product managers and engineers to design, implement, test, and continually improve scalable frontend and backend services.
- Develop products using agile methods and tools.
- Develop commercial-grade software that is user-friendly and suitable for a global audience.
- Plan, create, and execute (manual and automated) tests.
- Be involved and participate in the overall application lifecycle.
- Building reusable code and libraries for future use.
- Staying up to date with current technologies and providing insights on cutting-edge software approaches, architectures, and vendors.
- Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions.
Skills you bring to the table:
- Fluency in any one of JavaScript, TypeScript, or Python.
- Strong problem-solving skills.
- Should have built large scalable enterprise applications from scratch.
- Strong experience in architectural patterns, High-level designs.
- Experience in NoSQL and SQL DBs.
- You have a knack for launching and iterating on products quickly with quality and efficiency
- Willingness to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment
- Hands-on, self-starter, capable of working independently
- True love for technology and what you do
- Maniacal attention to detail
- 3+ years of experience
Role Description
This is a full-time role for an Inside Sales Executive at Instamedz. The role involves tasks such as inside sales, lead generation, communication with clients, providing excellent customer service, and driving sales for the company.
Qualifications
- Inside Sales and Lead Generation skills
- Strong communication and Customer Service skills
- Sales experience
- Ability to work independently and remotely
- Proven track record of meeting sales targets
- Experience in the Telemedicine or Healthtech industry is a plus
- Bachelor's degree in Business Administration or related field
Job details:
Job role: Inside sales Executive (Fresher)
work location : Manbhavan nagar Indore (M.P)
salary range: 10K Per month
Looking for an experienced candidate with strong development and programming experience, knowledge preferred-
- Cloud computing (i.e. Kubernetes, AWS, Google Cloud, Azure)
- Coming from a strong development background and has programming experience with Java and/or NodeJS (other programming languages such as Groovy/python are a big bonus)
- Proficient with Unix systems and bash
- Proficient with git/GitHub/GitLab/bitbucket
Desired skills-
- Docker
- Kubernetes
- Jenkins
- Experience in any scripting language (Phyton, Shell Scripting, Java Script)
- NGINX / Load Balancer
- Splunk / ETL tools

● Take part in applications GUI development (including its UI and 3D elements).
● Champion the latest UI technologies using React, SCSS, CSS, JavaScript.
● Be responsible for working with business owners to propose high-quality user
experience solutions for web applications.
● Collaborate with Business Analysis and UI/UX teams to help them to implement use
case scenarios and provide the best customer experience.
● Be responsible for design and implementation of UI components in React.
● Develop web-based user interfaces, applications, and Web Service integration APIs
using REST API.
● Work as a team with backend developers and other front-end developers to provide
full end-to-end solutions.
● Interact with the SQA team to ensure high quality of the software delivered.
● Be responsible for working with the configuration management and administration
teams to provide accurate build and deployment instructions.
● Ensure application development principles, standards, and best practices are followed
for each project.
Skills & Experience:
● Understanding of key design principles.
● Proficiency in HTML, CSS, JavaScript, and jQuery.
● DS & Algo
● Understanding of server-side CSS.
● Experience with responsive and adaptive design.
● Good problem-solving skills.
● Determining the structure and design of web pages.
● Ensuring user experience determines design choices.
● Developing features to enhance the user experience.
● Ensuring web design is optimized for smartphones.
● Building reusable code for future use.
● Optimizing web pages for maximum speed and scalability.
● Utilizing a variety of markup languages to write web pages.
● Maintaining brand consistency throughout the design.

