Customer Support Executive

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Strong in Basic C++, STL, Linux

OOPs, Exception Handling

Design Pattern and Solid principles, concepts related to UML representation

•           Solution, design, and architecture concepts

•           Knowledge on Pointers and smart Pointers.

•           IO streams, Files and Streams and Lambda Expressions in C++ added advantage.

•           Features of C++17 and usage of STL in C++ is added advantage.

•           Templates in C++.

Communication skill, Attitude, learnability

Education and Experience

·  Candidate should be graduate / Undergraduate
.   Fresher or more than six months healthcare domain would be preferred.
·  Excellent Communication skills and listening skills

Responsibilities

·  Have to resolve customer queries over Calls
·  Answering queries in a polite manner and provide accurate replies to      the query.
·  Directing calls to the concerned department and services of the company
·  Diagnostics Knowledge preferable

Key Skills
Customer care, Good communication skill , Telecalling, Malayalam, English, Hindi

• Can write reliable, scalable, testable and maintainable code.
• Familiarity with Agile methodologies and clean code.
• Design and/or contribute to client-side and server-side architecture.
• Well versed with fundamentals of REST.
• Build the front-end of applications through appealing visual design.
• Knowledge of one or more front-end languages and libraries (e.g. HTML / CSS, JavaScript, XML, jQuery, Typescript) JavaScript frameworks (e.g. Angular, React, Redux, Vue.js)
• Knowledge of one or more back-end languages (e.g. C#, Java, Python, Go, Node.js and frameworks like SpringBoot, .NET Core) 
• Well versed with fundamentals of database design.
• Familiarity with databases - RDBMS like MySQL, Postgres & NoSQL like MongoDB, DynamoDB.
• Well versed with one or more cloud platforms like - AWS, Azure, GCP.
• Familiar with Infrastructure as Code - CloudFormation & Terraform & deployment tools like Docker, Kubernetes.
• Familiarity with CI/CD tools like Jenkins, CircleCI, Github Actions.
• Unit testing tools like Junit, Mockito, Chai, Mocha, Jest

We are looking for a Graphics Design Intern who can create compelling graphics, assist our Design team, and fast-track the delivery of creatives.

Company Information:

IMG Creators is a Social Media Management company with 5+ years of experience in brand management, social media campaigns and Website development. With over 110+ national and international clients, we are growing rapidly and looking for creative professionals to be a part of the journey.

Interns day to day responsibilities :

● Creating design for various marketing channels using canva and other design tools.

● Maintain brand guidelines and complete the given tasks according to the deadlines

● Receive feedback and make necessary changes

Skills required :

● Basic knowledge of layouts, typography, color, compositions and other graphic design

fundamentals .

● Experience with canva

● Strong creative skills

● Flexible with working hours

● Available to start immediately

Other Details:

● Involvement in all significant marketing and branding strategies

● 1:1 discussion with the manager about your career and growth

● During the internship, you will learn a total of 25+ skills

● Opportunity to conduct your very own creative initiatives freely with the support of the

   marketing team

● Access to exclusive digital marketing hacks repository

● Internship will be extended according to the work done

All the Best!!

Job Description -

We are looking for a Quality Assurance Engineer with a Bachelor's in engineering, computer science, computer engineering, information technology, or a similar degree. Candidates should have experience in web and responsive application testing in microservice based architecture. As a Website QA Engineer, Will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems in web products.

Designation/Role Name: Software Test Engineer (Website)

Experience range: 1 to 5 years of experience

Responsibilities -

· Test current products and identify deficiencies.

· Suggest solutions to identified product problems

· Investigate product quality in order to make improvements to achieve better customer satisfaction

· Plan, create and manage the overall Quality Planning strategy

· Collaborate with the Product Development team to ensure consistent project execution

· Identify quality assurance process bottleneck and suggest actions for improvement

· Oversee continuous improvement projects

· Collect quality data

· Identify key KPIs for product quality

· Prepare and present reports and metrics to Senior Management

· Capable of handling multiple tasks and projects in parallel with tight deadlines.

Skills/Expertise :

· Strong in software testing & QA concepts and test case writing with a break the system approach.

· Knowledge of bug tracking and project management tool JIRA.

· Working knowledge of web application testing with microservice based architecture.

· Ability to test on different platforms,devices and cloud devices tools like browserstack.

· Experience in developing automated test scripts in mobile app testing using tools like Selenium Web Driver.

· Ability to develop test framework for web application testing using open source tools and technology.

· Scripting languages such as Java, python or Javascript.

· Experience in using configuration management or version control tools like GIT.

· Hand one experience with browser console developer tools for web application debugging.

· Hands-on experience with IDEs like Eclipse or IntelliJ IDEA.

· Knowledge of MYSQL and database concepts for database testing.

Good to have -

· Hands- on experience in CI/CD tools like Jenkins will be an add-on.

· Good to have knowledge in web page performance testing tools.

· Good to have knowledge in A/B testing tools.

· Salesforce Cloud based

Job Description:

• Integration developer who is having experience in any one of the integrations tools Dell Boomi, MuleSoft, Informatica.
• Understand requirements and participate in designing the solution
• Develop the solution as per the design by following coding guidelines.
• Test the developed solution.
• Work on defect fixes
• Follow project processes
• Provide accurate status report on a daily basis

Job Responsibilities:

• Participate in Design and develop as per the design and requirements
• Follow coding guidelines and produce quality output
• Follow the project processes and completed the development within the set target
• Analyze the defects to identify root cause and fix the defects.
• Be Open to learn other integration tools.

Primary Skills Required: Dell Boomi, Mulesoft, Informatica

Secondary Skills Required: Java, Salesforce

Technical Skills Required:

Experience in any one of the Integration tool, Dell Boomi, Mulesoft and Informatica.
Required at least one Certification on any Integration Tool