Customer Support Executive

About Us

An IT Partner That Promises and Delivers

We are Assentcode www.assentcode.tech a software services company built on the foundations of passion, innovation, and engineering excellence. Founded by a group of entrepreneurial engineers, our vision has always been clear: to create a workplace driven by purpose, creativity, and cutting-edge technology.

Since our launch in March 2019, we have been continuously evolving to offer end-to-end IT solutions that power businesses, connect communities, and drive digital transformation.

At Assentcode, we are fluent in the language of modern IT. We live and breathe technology, positioning ourselves as an extension of your IT team trustworthy, agile, and fully aligned with your business goals.

Job Summary:

We are a growing software services company based in Hyderabad, India, expanding our capabilities by establishing a US IT Recruitment vertical from the ground up. We are seeking an experienced, dynamic, and self-driven US IT Recruitment Manager to lead this initiative.

As the US IT Recruitment Manager, you will be responsible for setting up the US IT staffing/recruitment division end-to-end. This is a leadership role requiring in-depth expertise in the US IT staffing industry, comprehensive knowledge of recruitment processes, and the ability to build, manage, and scale recruitment operations.

Key Responsibilities:

·        Establish the US IT Recruitment Function from the ground up, including defining processes, tools, and strategies.

·        Build a high-performing recruitment team, hiring, training, and mentoring recruiters as needed.

·        Develop and implement end-to-end recruitment strategies specific to the US market, including sourcing, screening, interviewing, and onboarding.

·        Ensure compliance with US staffing regulations, tax terms (W2, C2C, 1099), and other statutory requirements.

·        Build relationships with clients, MSPs, and VMS platforms to secure business opportunities.

·        Drive key metrics such as submissions, interviews, offers, and placements with a focus on quality and speed.

·        Work closely with leadership to define revenue targets and business goals for the staffing division.

·        Identify and implement the best tools, ATS, job boards, and technologies required for efficient recruiting.

·        Stay updated with market trends, technologies, and talent availability in the US IT domain.

·        Represent the company in client meetings and industry forums when required.

·        100% able to meet the monthly, quarterly and annual IT recruitment numbers as mentioned by business.

Required Qualifications

·        8+ years of experience in US IT staffing and recruitment, with at least 3+ years in a leadership/managerial role.

·        Proven experience in setting up or scaling US IT recruitment operations.

·        Deep understanding of US tax terms, work authorizations, compliance, and immigration policies.

·        Strong network of clients, vendors, and industry contacts in the US staffing ecosystem.

·        Ability to lead, inspire, and mentor a team.

·        Proficiency with ATS platforms, job portals like Dice, Monster, CareerBuilder, and social recruiting tools.

·        Excellent communication, negotiation, and leadership skills.

·        Ability to work in a fast-paced, performance-driven environment.

Preferred Experience:

·        Experience working in or with US-based clients or staffing firms.

·        Strong analytical and strategic thinking abilities.

·        Exposure to setting up KPIs and incentive structures for recruitment teams.

Why join Us?

1.    Be part of a mission-driven company transforming agriculture through technology.

2.    Work on cutting-edge projects that create real-world impact.

3.    Collaborate with passionate, driven individuals in an innovation-first environment.

4.    Opportunity to architect meaningful solutions and grow with a dynamic organization.

Minimum Eligibility Requirements

• Bachelor’s degree in Information Technology or Computer Science (relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of education)

• 10+ years of software quality assurance experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company with at least 2–3 years in a leadership or mentoring capacity.

• 5+ years doing hands on test automation experience.

• Experience with JMeter or equivalent performance testing tools.

• Ability to work on multiple projects at one time as they are in various stages of development and testing

• Has led multiple and concurrent projects from a Quality Assurance and Automation perspective

• Proven ability to analyze and articulate QA metrics such as percentage of testing completed, defect density and others

• Proven business, infrastructure and support problem-solving skills

• Proven ability to assess new testing effort requests for architecture and environment requirements, prerequisites and dependencies as well as overlap to other systems or integrations

• Excellent interpersonal, communication, and team coordination skills.

• Ability to multi-task, meet deadlines, and work in a fast-paced environment

• Proven ability to provide mentorship for junior members of the QA team

POSITION PREFERRED QUALIFICATIONS

• Develop and maintain robust automation test scripts using Selenium, APPIUM and Robot Framework.

• Expert with keyword and data driven test automation using JAVA or Python.

• Define and enforce automation coding standards and conduct code reviews for test automation.

• Drive API testing, end-to-end (E2E) testing, functional, and regression testing strategies.

• Experience with JMeter or equivalent performance testing tools.

• Experience validating ETL/data jobs in Databricks and database testing using Oracle, MySQL tools.

• Proficiency with version control systems like Git or SVN using tools like Github, Bitbucket.

• Proficient in qTest, JIRA, and test lifecycle management in Agile environments.

• Consistently demonstrate a thorough understanding of customer requirements and offer suggestions to improve user experience

• Proficiency with Agile methodologies and participation in daily scrum and sprint planning meetings

• Expert in writing test plans, test cases and providing status reports and summaries across multiple projects and stakeholders

• Ability to quickly grasp and learn new tools and technologies as needed to complete job tasks

• Understanding of AI technologies and practical applications of AI in QA, such as test suite optimization, failure prediction, or log-based triage.

• Domain Familiarity in Salesforce (Sales/Service Cloud, Marketing cloud) and eCommerce platforms.

• Experience in Mobile testing. Essential Functions

• Defines coding standards and automation frameworks

• Consistently keeps abreast of industry trends and drives test automation approaches

• Ensure QA standards are maintained by all QA team member by performing code reviews of automated test scripts

• Drives test environment health from setup, maintenance to sunsetting • Mentors QA staff and end users on quality objectives and testing processes

• Drives the planning, coordination and details of all projects for the QA group

• Ability to communicate clearly and present complex information to users by translating technical information for non-technical stakeholders

• Demonstrate expertise with testing tools, processes and standards and apply them effectively to projects.  

We’re Hiring: Compliance Officer – Corporate

📍 Location: Ahmedabad | 🗓️ 6 Days Working

💼 Experience: Minimum 2 Years

✨ Key Responsibilities:

🔹 Ensure compliance with regulations (Mutual Funds, Bonds, Insurance, NPS, etc.)

🔹 Coordinate with legal & regulatory authorities ⚖️

🔹 Draft & review agreements ✍️

🔹 Prepare and submit compliance reports to regulators 📄

we are looking for a qualified Digital media specialist to join our team. You will lead our marketing efforts using new media and digital tools.

If you know how to creatively handle various online marketing tools, like websites, podcasts and blogs, this position is for you. You will work with different teams to coordinate our marketing, advertising and promotional activities.

Ultimately, you should be able to promote our company and increase client engagement.

Responsibilities 

• Campaign management: Create, monitor, and maintain marketing campaigns
• Content creation: Develop written and visual content for campaigns
• Data analysis: Use analytics to track campaign performance and user behavior
• Market research: Research competitors, advertising trends, and target audiences
• SEO: Create and manage organic search campaigns
• PPC: Create profitable pay-per-click advertising campaigns
• Reporting: Report on campaign results to stakeholders and management

Skills and qualifications 

• Knowledge of marketing
• Proficiency in analytics tools
• Strong analytical skills
• Attention to detail
• Ability to multitask
• Ability to work in a team
• Knowledge of digital tools, such as social media and email

Roles and Responsibility:

• Experience with Ruby on Rails, along with other common libraries such as sidekiq, Webpacker, apartment, and ros-apartment.
• Good understanding of the syntax of Ruby
• Good experience with payment gateway integrations
• Basic knowledge of the AWS server
• Understand code versioning tools Git, and Bitbucket
• Basic understanding of front-end technologies, such as JavaScript, HTML4 & HTML5, CSS3, AJAX, jQuery
• Maintain efficient, reusable, and reliable Ruby code.
• Maintenance of the web backend of POS (Point of Sale) business applications
• Collaborate with multi-functional teams to define, design, and ship new features in a dynamic work environment.

Person should be with degree in B.E/ B. Tech in Mech./ Electronics/ Electrical/ Production with 2-year prior experience in sales. Must have DL can drive his two-wheeler/4 wheeler for a sales call.

Experience in IIOT sales preferred.  

1. Basic understanding of Consultative and technical Sales, and IIoT(Industry 4.0)
2. Sales prospecting in the Manufacturing Industry and prior experience in sales for Industrial consumables/ M/c Tools/ software/ Industrial projects will be preferable.
3. Qualification of the prospects and visit /meeting for Sales Process movement.
4. Coordination with Presale for solutions and technical proposal making.
5. Building and enhancing the Pipeline of Qualified Prospects for Digital Transformation initiatives/ OEE/ CBMS/ Utility monitoring etc.
6. Working and ensuring to achieve revenue targets on a quarterly/yearly basis.
7. Capable of discussing with CXO for Meetings requests for commercial qualification of the opportunity.
8. Open for Travel.

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

i2e1 – Company Brief

i2e1 is one of the fastest growing technology start-ups in the country, founded by IIT and IIM graduates and incubated at IIT Delhi. We at i2e1 have created a platform which provides internet access to over 1.5 Million instances every month and enables offline retailers to get real time insights into their customers, locations, vicinity and industry.

What makes i2e1 a great fit for you?
At i2e1, you will be part of a fast growing team that is working towards impacting 500 million lives by 2022. If you like solving real life challenges and working with a high performance team, i2e1 is the perfect place for you to build your career.

What is Technology at i2e1?
Technology plays a central role at i2e1 and delivering the best experience to users is our guiding principle. As a part of Tech team, you will get a chance to work on multiple consumer centric products like WIOM and i2e1 WiFi solutions. A typical day in tech's life at i2e1 includes- participating in daily scrums, understanding the core business challenge, leveraging tech tools to solve the problem, meeting and discussing solutions with stakeholders and working with multiple teams like Product, Design, Analytics and Marketing team to deliver outstanding experience to our users.

As a team, we collaborate on problem solving and co-create solutions together, working very closely with Product Managers, Developers and other business stakeholders. This is a unique opportunity for a passionate individual to solve real life problems through tech and build outstanding digital experiences.

If you are interested in working on challenging problems in a young high growth startup, i2e1 is the place for you.

More Details about the position:

1. Position – Front-end Developer
2. Location – Saket, Delhi
3. Roles & Responsibilities
4. Plan, review, analyze, design, code and implement simple to more complex internet and e-commerce applications using frontend development tools (HTML5,  JavaScript, Angular 6, CSS etc.) for both traditional browsers and mobile devices.
5. Ensure software meets all requirements of quality, security, modifiable, extensibility etc.
6. Set up and maintain data structures and database environment.
7. Ability to support and maintain existing systems that use a variety of  Angular and .NET technologies.
8. Provide technical expertise to resolve service impacting incidents and problems
9. Collaborate with developers, designers, business team and tailor web solutions to their needs and requirements

1. Qualification
2. a)Bachelors/Master Degree in Computer Science or equivalent.
3. b)3-5 years of experience in front-end languages at a scaled B2C company.
4. c)Solid understanding of Web Development Process, A to Z.
5. d)Strong knowledge of  Angular, HTML5, JavaScript, Rest Apis.
6. e)Solid understanding of relational databases and SQL for implementing database driven, web-based applications
7. f)Flexibility, good time management skills, basic project management skills