Customer Support Executive

Software developers, engineers, and designers research, design, evaluate, integrate and maintain software applications, technical environments, operating systems, embedded software, information warehouses, and telecommunications software. They are employed in information technology consulting firms, information technology research and development firms, and information technology units throughout the private and public sectors, or they may be self-employed.

Software engineers and designers perform some or all of the following duties:

• Collect and document users' requirements and develop logical and physical specifications
• Research, evaluate and synthesize technical information to design, develop and test computer-based systems
• Develop data, process, and network models to optimize architecture and to evaluate the performance and reliability of designs
• Plan, design, and co-ordinate the development, installation, integration, and operation of computer-based systems
• Assess, test, troubleshoot, document, upgrade and develop maintenance procedures for operating systems, communications environments, and applications software
• May lead and co-ordinate teams of information systems professionals in the development of software and integrated information systems, process control software, and other embedded software control systems.

Employment requirements

• • A bachelor's degree, usually in computer science, computer systems engineering, software engineering, or mathematics
    or
    Completion of a college program in computer science is usually required.
  • Experience as a computer programmer is usually required.

Role & Responsibilities :

- Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.

- Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.

- Transform business and design needs into innovative products.

- Drive all projects to completion within deadlines.

- Perform thorough testing to find issues ahead of time.

- Engineering software needs more precise analysis & coding skillset.

- Enhance skillset by working with fortune 500 clients.

- Interacting with internal team.

Qualifications :

- B.E in computer science or related fields.

- Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.

- Ability to work at the tactical and strategic levels of IT initiatives.

- Impressive hands-on experience in Java, database(Oracle), OOPS, Java Swing, Javafx

- Self-Motivated, flexible & Innovative.

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions 
  
  

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Bidding on different portal (Like, Upwork, Guru, Freelancers etc)
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

• Proven working experience as a business development manager
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office 
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

Role: Java developer

Location: Gurgaon 

Exp-3-5 yrs

 

Description:

 

1. 3+ years of Coding and development experience
   2. Hands on technical experience in must have technical requirements.
   3. Strong working knowledge of Developing, Designing and implementing large scale enterprise applications.
   4. Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills.
   5. Ability to establish and maintain effective working relationships with co-workers, managers and internal and/or external customers.
   6. Knowledge of Agile process
   REQUIRED TECHNICAL SKILL SET
   Must have: AWS, Java, J2EE, Angular, React, Javascript, Spring MVC, Webservices (REST), Servlets, Hibernate
   Nice to have: EXTJS, JBoss Drools Rules Engine, JQuery
   RESPONSIBILITIES
   1. Analyses and evaluates detailed business and technical requirements.
   2. Codes and maintains complex components of information systems.
   3. Develops and performs unit testing and fixes defects identified during testing and re-executes unit tests to validate results.
   4. Ensure code quality by performing technical design and code reviews
   5. Perform integration via Services/Batch with external and internal systems; develop presentation, business/application services and persistence components
   6. Module level ownership and ensure that any development that occurs in that module is as per the agreed solution.
   7. Profiling & Performance turning of Javaapplications

 

Key aspects of this role:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React
concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

To be the right fit, you'll need:
• Minimum 4+ years relevant experience in application development and React JS.
• Knowledge of React hooks such that use Context, use Reducer, use Effect.
• Knowledge of React props and state management (both functional and class component)
• Strong understanding of Error boundary concept of react.
• Work experience with any react based UI library or Redux is preferable
• Experience in building cross-browser layouts with CSS and HTML

Job Title: Go Developer (Remote)

Job Description: Backend Engineer (GO Developer)

 

Remote Working | Engineering Team | Full-time

 

Are you passionate enough to be a crucial part of a highly analytical and scalable user engagement platform?

Are you ready learn new technologies and willing to step out of your comfort zone to explore and learn new skills?

If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization!

 

The Impact you will create in the Job:

 

Build campaign generation services which can send app notifications at a speed of 10 million a minute.

Dashboards to show Real time key performance indicators to clients.

Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds.

Leverage the power of Kubernetes to maintain clusters running inside VPC's across the world.

Building highly available & horizontally scalable platform services for ever growing data.

Use cloud-based services like AWS Lambda for blazing fast throughput & auto scalability.

You will build backend services and APIs to create scalable engineering systems.

As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.

You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.

Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.

Identify and improvise areas of improvement through data insights and research.

 

What we look for?

3-6 years experience in developing high scale internet applications/API based services.

Worked with GoLang as a primary language

Experience with High scale real time architectures

Experience with queueing systems like RabbitMQ, Kafka etc

Experience with Elasticsearch would be a plus

Having hands on experience with Kubernetes would be a plus.

Understanding of SMTP protocol would be a plus

Experience with MTA will be an added advantage.

Very strong analytic and problem-solving skills.

Enjoys working at solving challenges that come with developing real time high scale applications.

Few words about Unify Technologies: Unify a Digital Engineering company. We help our clients by providing Digital Engineering Services to develop high-quality products. We have extensive experience in software product engineering and a successful track record of delivering on aggressive delivery plans without compromising on the quality in Cloud, Mobile, and Data practices.

 

Employment Type: Full-Time

Position: Sr. SDE and Lead SDE (Software Development Engineer)

Job Location: Hyderabad

Experience:

• ReactJS Jr Developer: 2-4 Yrs

• ReactJS Sr Developer: 4-8 Yrs

• ReactJS Lead Developer: 7-12 Yrs

Key Skills:

• ReactJS Jr Developer: (Must: ReactJS+JavaScript Programming Experience+UI)

• ReactJS Sr Developer: (Must: ReactJS+JavaScript Programming Experience+UI)

• ReactJS Lead Developer: (Must: Team Lead Experience + ReactJS+JavaScript Programming Experience+UI)

• NOTE: For the Lead Developer Team leading exp is Must

Project: Product-Online Marketing, E-commerce Platforms and AI, Predictive Analytics

Joining time: Immediate to 30 days

Education: Master’s/Bachelor’s degree in Computer Science, Statistics, Engineering or a related technical discipline will be preferred

Skills Required for Front End UI (ReactJS) Sr Developer/Lead Developer:

• Strong Experience in ReactJS/VueJS and JavaScript Programming

• Strong knowledge of HTML/CSS Page Designs, DOM, HTTP protocol and how the web works in general.

• Integrating with Backend Rest APIs

• Experience using libraries and frameworks like React, Redux, GraphQL and TypeScript. 

• Experience building server-side APIs and proxies using Node.js.

• Strong Knowledge of managed and performance-oriented code with React and Redux, Mobx, Mobx-state-tree 

• Good to have knowledge (Not must) with the SEO process

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Experience designing and building complex UI applications and implementing individual services that participate healthily in a microservice architecture.

• Ability to write well-documented, clean JavaScript code

• Familiarities with native Build tools, like XCode, Gradle and other required Build tools

• Understanding of REST APIs, the document request model, and offline storage

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain code and write automated tests to ensure the product is of the highest quality.

Responsibilities:

• Design, build, review and evolve durable, highly scalable event-driven infrastructure

• Architect and lead the development of backend services.

• Work with REST APIs and integrating them with our software platform

• Develop front end capabilities such as dashboards, visualizations, features

• Work on building best performance UI features and linking with backend

• Integrate all the front end features with a backend pipeline 

• Integrate our AI models with the platform pipeline 

• Work on bug fixing and improving application performance 

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Own new initiatives, Debug production issues

• Help define the way we work in the future including coding and design standards

• Work effectively in an agile development process

• Research cutting edge technology that can be applied to accelerate business growth

• Be the communication bridge be product owners and development teams

Good communication skills Passion for mentoring/training/teaching Ability to learn new technologies Motivating, Encouraging attitude Team player Someone with big dreams who does not mind starting small.