Customer Support Executive

KUMAR ENTERPRISES

"Kumar Enterprises is one of the best company which deals in second hand laptops for last 10 years. We provide them home delivery on cash on delivery. We have all the branded laptops like Apple, HP, Dell, Sony, iBall, Lenovo, etc. Our company provides laptops in all configurations. Customers are fully satisfied from our service. Even they recommend our service to others too. Customers can buy single lappy or in bulk quantity also. We focus on customer's wants and get customer white on laptop at best prices. Customer can get customer care service for enquiries regarding their product. Our company's Honor and Employees are Loyal and supporting the customer. We want you to give us a chance to buy second hand laptop from us and avail the service"

SHIFT TIMING- 9:30AM TO 6:30 PM

INTERVIEW LOCATION -GOVINDPURI(Delhi)

SALES EXPERIENCE IS MUST

Core Responsibilities :

● Be able to create a pipeline of leads based on the target parameters set by the organization, conduct ongoing market research to identify opportunities and map prospects, identify decision makers and effectively reach-out to them.

● Identify business opportunities by prospecting / evaluating contactee’s position in the industry; researching and analyzing sales options.

● Learn how Sigma Infosolutions works from the ground up and build the foundation for your career with us;

● Be the first point of contact for the company, responsible for developing prospects

● Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

● Profile strategic accounts identifying key individuals, researching and obtaining business requirements and presenting solutions to start the sales cycle

● Set appointments for Sigma Infosolutions sales team when a lead reaches a qualified stage leading to hand-off to sales teams

● Research your target companies and prepare executive summaries to turn your Sales Executive into a guru ahead of their calls;

● Drive attendance for webinars and live seminars, set meetings for conferences

● Collaborate with sales and marketing team members on strategic sales approach

● Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application

● Good understanding of tools and processes for market research and lead generation through Email Campaigns, LinkedIn, Cold calling etc.

● Follows up and maintains relationships with new leads and existing potentials by providing support, information, and guidance; researching and recommending new opportunities.

● Collate, Manage and generate report day-to-day data related to prospects,

opportunities, proposals, etc. using formats and tools prescribed by the team.

● Market Company’s posts on Social Media Platforms & Competition research about the services being offered by the company

● Experience in IT services sales for the International Market with preference to USA

● He/She should be highly self-motivated, target driven and able to work independently

Requirements / Skills / Need to have:

● 6+ years of successful experience in telemarketing, preferably in IT solutions / services (Candidates with experience in either ecommerce / fintech solutions will be preferred)

● Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence

● Demonstrated success in prospecting through Sales Navigator - LinkedIn, Personalised emails, Emailer Campaigns

● Highly organized with good time management skills.

● Strong attention to detail and Great active-listening skills.

● Ability to maintain a positive attitude in the face of rejection or criticism.

● Experience collaborating with internal and cross-functional teams.

● Extremely self-motivated with a diligent work ethic

● Great number sense and mathematical ability.

● Strong desire and ability to move up within the sales vertical of the organization

● High level of integrity and strong commitment to building a successful company

● Ability to work independently as well as part of a team in a fast-paced environment

● Adept computer skills including proficiency with Microsoft Office

● Experience with CRM applications like ZOHO, Hubspot or Salesforce

● Bachelor’s degree strongly preferred, high school diploma or equivalent required

● Aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts

● Promotes a strong sense of urgency for reaching goals and key deliverables. Acts without being told what to do. Brings new ideas to the company

● Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead

● Drive, Grit, Team Oriented: strong desire to compete and win

● BA/BS/MBA degree or relevant experience

● Experience in planning, call control, opportunity qualification, account development

● Excellent telephone presence with demonstrated skills including the ability to engage in meaningful conversations

● Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.

Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.

Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.

Additional Perks:

Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Ensuring seamless guest experience from post-booking till checkout.

Location:

Pune, Maharashtra

Job Responsibilities:

● Responsible for ensuring seamless guest experience.

● Take ownership of guest issues and follow problems through to resolution.

● Make decisions that are in the best interest of the company and the guests.

● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.

● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling and provide timely solutions.

● Ensuring timely collection of feedback post guests' stay.

● Reporting any damage of the property to the property operation team.

● Ensure closing of current guest tickets before next arrival.

● Generating weekly, monthly, quarterly, and annual reports on service or guest experience.

● Ensure collection of extra payments during the stay.

● Keep up with the industry’s developments and apply best practices to the areas of improvement.

● Control resources and utilize assets to achieve qualitative and quantitative targets.

● Adhere to and manage the approved budget.

● Responsible for Managing and training the team.

Required Skills:

● A user-centric approach to drive higher satisfaction among guests, owners

● Exceptional service orientation and ability to provide timely solutions

● Ability to execute and drive efficiency through continuous process improvement.

● Strong interpersonal and leadership skills with the ability to collaborate and manage.

● Strong in building and maintaining the relationship with stakeholders

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience.

IF INTERESTED THEN CALL/WHATSAPP ME ON ( SEVEN EIGHT FIVE NINE EIGHT EIGHTZERO TWO FOUR TWO ) 

The ideal candidate is an analytical team player who will be responsible for getting things done, identifying the critical issues within the existing product, skilled in problem solving, planned execution and finally evaluating the solution. Ability to work with a team of high performing individuals, also work cross-functionally to complete product roadmaps and discover new opportunities.

Work Responsibilities:

1. Work closely with senior leadership in Product, Technology, Business, Marketing and Design team to articulate business needs to actionable product requirements.
2. Take complete ownership of the products, refining the existing features in the product. Working on new features, identifying the user requirements and ultimately improving the lifetime of the users using our product.
3. A basic understanding of qualitative and quantitative methods for user research. Establish a closed feedback loop with users & Synthesizing user needs and insights into simple yet delightful experiences.
4. Periodically conduct user-research, industry analysis, competitor mapping and ideate on what to build next. Compile information from various sources to formulate a current picture of the company and market.
5. Improving the user journey, reducing the drop-off rates.
6. Obsess with data, define and track key metrics and draw actionable insights using data. Establish KPIs, and conduct quality assessments
7. Help define Product Roadmap for new offerings aligned with the broader company vision and yearly targets
8. Work with cross-functional team to take something from idea to hands of users
9. Maximize the efficiency of all business procedures, Dissect product analytics and user behavior patterns into meaningful insights that grow the product.

Skills Required:

• Tech background with a good understanding of technology, data and building products. 2-6 years of experience in Product Management, Software Development, Analytics or similar roles in a consumer internet product set-up.
• A strong product sense, attention to the little big details, and eye for good visual design.
• Capable of taking business metrics, requirements or user problems and breaking them into workable product requirements, and leading the development of identified features
• Excellent presentation & communication, problem-solving, organizational and analytical skills to get the team on board with your vision
• Able to multitask, prioritize, work autonomously and with great time management skills
• Prior track record of working with product team from research phases through engineering to success would be highly preferred.

Frontend Developer.

Experience: 3 - 5 years

Skills: React , UI Development, JavaScript,  HTML5, CSS , J Query, JSON, Bootstrap, Typescript, 

Optional:  jasmine, karma

• Responsible to develop web applications using React.
• Write and maintain the front-end code of web applications & To work in UI development.
• Experience in Responsive / Material UI Development.

• Able to interact with the team and understand functional requirements and create design documents for new features.
• Exposure to bug fixing, maintenance, continuous integration releases.
• Participate in sprint planning and story elaboration sessions.
• Candidate should be able to work independently in an Agile project.
• Experience with Test-Driven Development, Integration testing and Agile processes.