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Customer Support Executive
Customer Support Executive
SleepyCat's logo

Customer Support Executive

Agency job
0 - 2 yrs
₹3L - ₹3.5L / yr
Gurugram
Skills
Communication Skills
Customer Service
Customer Support

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,


who will be able to -

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
  • Identify customer needs and help them provide a 360-degree experience.
  • Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
  • Handle Escalations of all types and nature.
  • Handle E-commerce channels.
  • To perform all duties to a high standard of customer care in attitude, approach, and resolution.


Pre-requisites

  • A chance to earn monthly as well as annual incentives.
  • Proficiency in English and Hindi.
  • Excellent knowledge of MS Office, Excel, and PowerPoint
  • Fast learner with and passion for sales and an understanding of negotiation techniques
  • Self-motivated with a results-driven approach
  • Graduate degree
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About SleepyCat

Founded :
2017
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

Sleepycat® provides scientifically constructed orthopedic gel memory foam mattresses at direct from factory prices. With an unbeatable 10 year warranty | Free shipping and 30-nights risk free trial.
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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