
About the role:
For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,
who will be able to -
- Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
- Identify customer needs and help them provide a 360-degree experience.
- Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
- Handle Escalations of all types and nature.
- Handle E-commerce channels.
- To perform all duties to a high standard of customer care in attitude, approach, and resolution.
Pre-requisites
- A chance to earn monthly as well as annual incentives.
- Proficiency in English and Hindi.
- Excellent knowledge of MS Office, Excel, and PowerPoint
- Fast learner with and passion for sales and an understanding of negotiation techniques
- Self-motivated with a results-driven approach
- Graduate degree

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You will break down business opportunities and problems into software solutions. You will work closely with the CTO to help product and marketing stakeholders distill the product vision and roadmap, into a technology vision. You will be responsible for the evolution of an already bleeding-edge highly distributed systems at the back-end, and would need to work withfront-end architects to come up with the best user experience for the gaming platform. You will be required to make decisions quickly, and work under strict timelines. You would lead technology strategy through analysis of market trends and product requirements. You would help set coding guidelines and help bring the most modern tools to keep engineering processes most efficient.
Requirements:
● B.E/MS in Computer Science or equivalent.
● 10+ years or more of progressive software technology experience with at least 3 years
in an architectural role.
● Completely hands on with technology and architecture. Start-up experience is a huge
plus.
● Ability to quickly prototype and demonstrate technology value adds and educate + drive
adoption within the extended technology team
● Excellent and robust understanding of scalable product system architecture(s),
platforms and core technologies
● Demonstrated problem-solving and leadership skills to pursue correct engineering
process in adverse conditions. Ability to embrace and demonstrate leadership beyond
ownership
● Work with engineering leadership to setup and manage processes.
● Track record of thought leadership and out of the box thinking in the technology arena.
● Ability to work efficiently in an entrepreneurial and in a start-up environment
● A Java/Spring/Akka, Javascript or Golang rockstar.
● Deep and hands on knowledge of some of these technologies - MySQL, NodeJS,
message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra,
Arango, distributed caches such as Redis/memcached, container technology such as
Docker and Kubernetes etc.
● Great proficiency in distributed systems design, with an ability to make the right
trade-offs for creating future-proof solutions.
● Building quick PoCs and full-fledged solutions with various AWS managed services would
be a big plus.
The Strategy group is focused on moving the discipline forward into a new era of consumer and media behaviour impacted by the rapid digital transformation in India. Your role will focus on data-linked insights and business solutions. You’ll find all the usual Strategy responsibilities apply - inspiring and applying audience, market and product insights; creating
robust media lead strategies and tactics to further our client’s business and communication objectives. This will also entail working with our internal teams and partner agencies to develop and present the most interesting ideas.
On top of all of that, we push for more.
We puzzle over new data sets, new signals from social platforms, new ways to design creative assets, new testing structures, and new ad products for our clients. It’s all new, unknown and just waiting for us to figure it out.
Day to day? You’re operating as the main Strategic point of contact across a few product brands and many campaigns - under the leadership of the Head of Strategy, India, all while doing research, formulating insights, brainstorming new ideas and reviewing data with serious rigor.
Some of the things we’d like you to do:
- We’d like you to be a trusted resource and partner to our clients, especially their product marketing and innovation leads, not afraid to have the tough conversations, when necessary, but also willing to adapt to their needs.
- We emphasize behaviours. We value emotional intelligence, curiosity, and collaboration above all else. We are looking for a person that is comfortable doing their own research, as well as pulling out and presenting the key insights and ideas. Someone who Ensure strategy stays a “common thread” throughout tactical planning and idea presentations – holding the entire product together.
● Evangelize the practice and its value proposition by working closely with Internal Leads of our client business teams and cross-functional teams like Content, Analytics etc.
● Identify key audiences - sizing and profile using data points, to determine whether given audience can achieve the client’s business objective
● Within the aligned audience(s), identify key human truth (insight) using data (quantitative/qualitative) that leads to a communication platform (one-liner) that demonstrates what a brand should be saying to them and how it should be behaving in media to drive the change in perception/ behaviour (from/to)
● Build activation platforms/ideas stemming from data-backed cultural or behavioural insights
● Set budget allocation - topline between online/ offline & key channels identified for each in order to hit the objective
● Consult on learning agendas & implications for all campaigns/projects - take the learning and apply to the next project
● Be the guardian of consumer journeys focusing on not just performance, but also for building emotional connection with our audience through media
● Build and grow senior client relationships - become the client’s consultant (not limited to campaigns and briefs, but business, communication including content and media), in particular Marketing Directors and CMOs
● Build and nurture constructive relationships with the creative agencies
● Brining the best from the outside in - Be the in-agency/ external expert of category and consumer trends (especially media related but not limited to), and apply that knowledge to strategy
● Write / develop agency POVs based on latest trends and developments that matter to our industry/clients
● Work on non-campaign projects such as brand portfolio, brand positioning, GTM strategy as necessary.
A bit about yourself:
● At least 14 years of relevant experience (strategy, media, consulting, research)
● Prior experience working on a global brand, with a proven track record of driving media and campaign strategies (along with presenting them to senior stakeholders)
● Ability to navigate both the digital ecosystem not limited to Facebook, Google, Twitter, LinkedIn, OTTs, and Linear TV, other offline media – to drive integrated communication process
● Understanding of brand and performance objectives
● Succinct in understanding client business, should be able to translate business objectives to Media and close the loop with measurable metrics.
● Deep understanding on planning, audience research and measurement tools; with ability to land into media solutions
● Refine and implement Strategy/ Planning tools by collaborating with the global and regional counterpart
● Vision for where communications strategy and the wider marketing industry is going
● More analytical than creative, yet strong in both
● A Passion to help and develop people – making yourself readily available to answer questions and offer support to the wider business team, and the ability to motivate people to succeed
● Experience in managing teams, including training, individual growth and development plans
● An MBA is a plus but not a must


Full Stack Developer Job Description:
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Knowledge in MERN Stack is mandatory
-
Work with development teams and product managers to ideate software solutions
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Design client-side and server-side architecture
-
Conduct Testing & Debugging, utilize script tools & write basic codes for design specifications
-
Build the front-end of applications through appealing visual design
-
Develop and manage well-functioning databases and applications
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Write effective APIs
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Troubleshoot, debug and upgrade software
-
Create security and data protection settings
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Build features and applications with a mobile responsive design
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Write technical documentation
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Work with data scientists and analysts to improve software
Good to have:
- EE Functional Knowledge and experience in QAD Implementation
- EE Customization experience
- ICT knowledge.
- Hands-on with QRF
- Qxtend handling knowledge
- Knowledge on Automotive / FMCG / Medical Devices / Industrial Manufacturing domains
- Good oral and written communication
Responsibilities:
- Techno-Functional consultant.
- Should be able to handle the tickets assigned on their own.
Business development ex/sales/ops
Vacancy - 1
Looking for a dynamic person who can be committed to the growth of the startup.
- Should be comfortable in handling varied responsibilities of business development, sales and operations
- Willing to travel to Mumbai n Goa need basis.
- fluent in English
- Should be able to drive car.
- Photography would be a big plus.
Salary - Prove yourself and we'll pay more than market is our promise.


Sr.PHP Developer
The ideal candidate will efficiently and quickly write PHP in a timely and scalable way in order to improve the code-base of the company's products in meaningful ways. This candidate will be able to test the code and make adjustments where necessary. They should also have experience in contributing to the whole software design lifecycle. Minimum Experience Required 5-7 Years.
Primary requirement:
- Wordpress Theme Development
- Wordpress Plugin Development
- JS, AJAX, HTML, CSS
Skills Required:
- Have thorough knowledge of PHP, JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap
- Possess the ability in Angular js, React js
- Top-notch programming skills, ability to produce quality code that is maintainable, efficient, reliable and secure.
- Development of APIs as required. Rest or Soap API integration.
- Strong knowledge of MVC is required
- Must Know Framework like Laravel, CodeIgniter, Cake Php,Yii
- Have experience in MySQL, MariaDB databases.
- Distributed version control and regular deployments.
- Have Good Communication skills.
Responsibilities:
- Write clean, well-designed code
- Troubleshoot and test core product software to ensure strong optimization
- Contribute to all phases of the development life cycle
Qualifications:
- MSC degree in computer science or related field
- Experience of 5-7 years in Wordpress development and Application Development
- Strong knowledge of relational databases, tools and PHP skills
Things you’ll do:
- Deliver stable and scalable solutions in PHP, HTML, and JavaScript
- Update existing components to support changing needs.
- Improve the internal team culture of high-quality software development.
- Cooperate with team members on maintaining existing solutions beyond means of Code development.
- Work on bug fixing and improving application performance.
- Provide Tech Support to client
What we offer:
- Competitive Pay Package
- 6 days working + Alternate Saturday Off
- Regular increments
- ESOP (Employee Stock Options) for exceptional candidates working with us for 5+ years
- Work from home as per applicable limits set by management
- Senior position to manage a team
- Be a part of a super start-up ecosystem
Employment type: Full-time
Location: Ahmedabad
Salary: as per company standards


At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware and Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.
As the primary person responsible for everything Blockchain in the company, we think it will be a great fit if -
- You love everything Crypto and are passionate to create the World's safest Crypto wallet.
- You have MERN stack & DevOps experience on AWS.
- You have reasonable open-source development experience and have shipped production-ready code.
- You can commit for at least 6 months and you are ideally in your 4th year of college and willing to join full time after the internship if mutually agreed.
If we decide to work together, we believe you would be a key team member who helps in the mass adoption of Crypto for the first billion users.



