Client Account Manager
4 - 6 yrs
₹2L - ₹6L / yr
Ahmedabad
Skills
Client Servicing
Escalation management
Client Management
Communication Skills
Presales
Account Manager
Sales
We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.
Key Responsibilities
- Serve as the main point of contact for assigned clients
- Ensure clients receive maximum value from E2M services
- Deliver an excellent client experience and manage escalations
- Coordinate with project managers, developers, designers, and SEO teams for timely delivery
- Gather feedback and represent client needs internally
- Drive renewals, retention, and account growth
- Track account health, budgets, timelines, and profitability
- Build trusted relationships and provide strategic guidance
- Identify risks early and implement solutions
- Collaborate across teams for a seamless client journey
Requirements
- 3–5 years of experience in a digital, creative, or web agency
- Experience managing or delivering web/digital projects
- Strong understanding of web technologies and digital marketing (no coding required)
- Ability to handle multiple accounts and priorities
- Clear and professional communication skills
- Proven record in client retention, growth, and profitability
- Strong relationship-building and stakeholder management skills
- Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
- Ability to work independently and collaboratively
- Experience working with Sales/Pre-sales/Account teams
- Strong presentation skills and attention to detail
- Experience working with North American clients and time zones
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About E2M Solutions Pvt. Ltd.
Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable
About
E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.
Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.
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