Head of Accounts receivable

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

InCruiter is a next-generation technical screening and talent assessment platform.

We are a SaaS-based organization with an interview service (IaaS) at its core. We aim to disrupt the traditional evaluation techniques for screening candidates with completely automated hiring solutions. InCruiter helps companies save their time on candidate evaluation and makes hiring 1.5X faster.

Roles and Responsibilities

● Lead and mentor a team of testers in both manual and automation testing activities.

● Define, develop, and execute comprehensive test plans and test cases for new and existing products.

● Collaborate closely with developers, product managers, and stakeholders to understand requirements and ensure test coverage.

● Perform thorough manual testing of applications to ensure they meet functional, non-functional, and business requirements.

● Ensure all manual testing efforts are documented and shared with relevant teams.

● Utilize automation testing tools where applicable to create, execute, and maintain automated test scripts for regression testing.

● Identify and report bugs, issues, and defects with clarity and precision.

● Work in an Agile environment and participate in daily stand-ups, sprint planning, and retrospectives.

● Provide feedback on product quality and participate in release decisions.

WHAT WILL YOU NEED TO SUCCEED?

● Proven experience in manual testing, with at least 6+ years of experience. (Don't apply if you don't have the required Experience)

● Experience in test case creation, test execution, and defect tracking.

● Knowledge of software development life cycle (SDLC) and software testing life cycle (STLC).

● Product-based company experience is mandatory.

● Automation testing experience is a plus (1-2 yrs).

● Familiarity with automation tools and frameworks such as Selenium, TestNG, or Jenkins (though the focus will be on manual testing).

● Strong analytical and problem-solving skills.

● Excellent communication skills to work effectively with cross-functional teams.

● Knowledge of test management tools like JIRA, Bugzilla, or TestRail.

● A basic understanding of automation scripting (e.g., Python, Java, or JavaScript) is a plus.

● Team handling experience is mandatory.

WHAT WE OFFER:

● Competitive salary and performance-based bonuses.

● Opportunities for professional growth and career advancement.

● A collaborative and innovative work environment. [Additional benefits, e.g., health insurance, retirement plans, etc.]

We are looking for an HR Manager with outstanding people skills to manage our personnel and ensure that our human resources programs and initiatives are effective, efficient, and aligned with overall business objectives. The ideal candidate for this role should possess a high work ethic, excellent communication skills, knowledge of labour regulations and HR practices, strategic thinking abilities, strong organisational skills, and excellent interpersonal skills.

Responsibilities:

Provide professional leadership, support, and development to HR staff, in order to increase knowledge, share best practices, and ensure that relevant professional standards are met.

Advice and strategies on the development of effective employment policies across the company.

Take a lead role in transforming and strengthening the organisational culture, ensuring that the company values and approach are displayed.

Ability to handle Employee Relations issues end to end.

Coordinate playbooks for annual HR activities such as compensation planning and open enrolment.

Handle a team of recruiters and end-to-end IT recruitment.

Parse specialised skills and qualifications to screen IT resumes

Perform pre-screening calls to analyse applicants’ abilities

Interview candidates combining various methods (e.g., structured interviews, technical assessments and behavioural questions)

Coordinate with IT team leaders to forecast department goals and hiring needs

Craft and send personalised recruiting emails with current job openings to passive candidates

Participate in tech conferences and meetups to network with IT professionals.

Required Skills:

Good knowledge of employment regulations.

Proven work experience as a Technical Manager or Manager 

Hands-on experience with various interview formats (e.g., phone, Skype and structured)

Technical expertise with an ability to understand and explain job requirements for IT roles

Familiarity with Applicant Tracking Systems and resume databases

Solid knowledge of sourcing techniques (e.g., Job portals and Boolean search)

Excellent verbal and written communication skills, Solid understanding of HR practices and labour legislation.

Technical skills:

1. Working experience in using the any of the design principles MVVM or MVP
2. Experience in using Web Services and SQLite data base
3. Experience in Multithreading  concepts – Rx JAVA
4. Experience in using version control systems like SVN, GIT Hub, Bitbucket etc
5. Experience in using Dependency injection principles in android
6. Experience in using design patterns
7. Experience integration with 3rd party API’s like Facebook, gmail, retrofit, Picasso & 3rd party libraries
8. Experience/Knowledge in using google Flutter

What you need to have:

• Graduate/ PG from Tier-1 colleges (preferably MBA in Sales and Marketing) 
• Minimum 3 years of experience in E– Commerce Marketing
• Deep understanding of Product Manager for a D2C or at an ecommerce marketplace
• Ability to structure and process qualitative or quantitative data and draw conclusions from it
• A probing mind    

We are looking for a seasoned Recruiter to support our staffing division. The right candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all client SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done.  

Responsibilities

• Manage the full-cycle recruitment process -sourcing, interviewing & closing candidates
• Conduct phone interviews to screen and qualify candidates in a timely manner while always providing a positive candidate experience
• Help to maintain various recruitment tracking reports, and enhance existing reports where applicable
• Successful track-record of delivering on aggressive hiring goals and managing a high requisition count with multiple clients
• Proven experience and knowledge of sourcing and attracting top tier passive talent
• A drive to excel in a fast-paced, autonomous environment.

 Experience Required

•        1+ years of relevant recruiting experience 
• Experience in hiring technical profiles on a permanent / C2H basis
• Self-starter who can operate effectively in a fast-paced environment and navigate ambiguity independently
• Strong attention to detail and the ability to prioritize competing demands
• Strong problem-solving, data analytics, and reporting skills
• Excellent communication (both written and verbal, listening and questioning skills), organization and interpersonal skill, ability to work with diverse personalities

Your primary focus will be developing web applications and components. You'll implement them with the React.js framework, following generally accepted practices and workflows. You will ensure that you produce robust, secure, modular, and maintainable code. You will coordinate with other team members, including backend developers and UX/UI designers. Your commitment to team collaboration, good communication, and a quality product is crucial.

Day-to-day responsibilities include:

1. Developing new user-facing features using React.js and workflows like Redux.
2. Building reusable components and front-end libraries for future use.
3. Translating designs and wireframes in high-quality code.
4. Optimising components for maximum performance across a vast array of web-capable devices and browsers.
5. Integrating APIs for complete functionality.
6. Write technical documentation.

Responsibilities include:

1. Experience developing desktop and mobile applications for a minimum of 2 years.

2. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

3. Thorough understanding of React.js and its core principles

4. Should have experience with Redux and respective middlewares (eg. redux-thunk or redux-saga)

5. Familiarity with RESTful APIs

6. Knowledge of modern authorization mechanisms, such as JSON Web Token

7. Familiarity with modern front-end build pipelines and tools

8. Ability to understand business requirements and translate them into technical requirements

9. Knowledge of D3.js would be plus

Skills Required: HTML/CSS, Javascript, React.js, Redux.

Required Experience: 2 - 4 year of experience

Essential Job Functions

• Provide technical leadership in getting new ideas into production efficiently
• Enhance tools and processes to improve product design/development
• Analyze business needs and conceive, design, and develop innovative solutions
• Whiteboard designs and mentor less experienced team members
• Keep an eye on quality engineering practices, implementation, and be the mentor and champion for your team
• Work closely with Software Developers / QA Engineers and the business to build outstanding products
• Develop a deep understanding of product functionality and how it relates to business goals and practices
• Be hands on, code and take ownership for features/initiatives
• Must be able to interface with executives, business leaders

Knowledge, Skills, And Abilities Required

• Bachelor’s degree in Computer Science or equivalent
• 12+ years industry experience
• Good leadership skills
• Good experience with Java, Spring, Hibernate, REST
• Good experience with cloud-based development / leveraging cloud services
• Good experience with JavaScript (AngularJS)
• Good experience with SQL / Relational Databases
• Good experience with Big Data / data pipelines on the cloud
• Good verbal and written communication skills
• Proven troubleshooting and problem-solving skills
• Experience working in a Lean/Agile environment

Nice To Have

• Experience developing a microservices architecture
• Experience with Docker, Kubernetes, CI/CD, Jenkins and deploying applications on cloud (Google Cloud Platform preferred)