CRO & UX Manager

*Job Title: Technical Engineer– Electrochemical Applications*

Location: Delhi / Kolkata/ Maharashtra/ Bihar(Onsite) – Travel Required

Office Hours:

⏰ 9:30 AM – 5:00 PM

Salary & Benefits:

Freshers: ₹2 LPA + travel expenses, food expenses, bonus, increment.

Experienced Candidates: ₹2-3 LPA (depending on interview performance).

Post-Probation Salary Hike: Based on performance, study, and the number of visits conducted and medical insurance .

*Job Description:*

We are looking for a B.Sc./M.Sc. in Chemistry or B.Tech/M.Tech in Chemical Engineering professional to join our team as an R&D Support Advisor. The role involves providing technical information and support in various electrochemical application areas, including:

*Bio-Fuel Cells

Analytical / Physical Chemistry

Batteries / Supercapacitors

Corrosion

Electrocatalysis

Environmental Sciences

Food Science

Healthcare / Pharmacology

Microscopy

Optics / Photovoltaics

Key Responsibilities:

Provide technical support and guidance to professors, scientists, and researchers from top institutions such as IITs, NITs, CSIR Labs, BARC, ISRO, central/state universities, and private R&D labs in India and abroad.

Offer expert insights on electrochemical applications relevant to research and industry needs.

Attend product training sessions conducted by specialized application engineers from the US, Europe, or India.

Respond to technical queries and engage in research-related discussions.

Conduct meetings, presentations, and discussions with key stakeholders.

Stay updated on advancements in electrochemical research and applications.

Required Qualifications & Skills:

*Education: B.Sc./M.Sc. in Chemistry OR B.Tech/M.Tech in Chemical Engineering, Electrical Engineer*.

*Knowledge: Strong understanding of electrochemistry and its applications.*

Communication Skills: Ability to effectively interact with researchers and professionals.

Learning Ability: Willingness to acquire new technical knowledge and relay information efficiently.

Travel Readiness: Open to traveling for technical meetings as required.

*Company Benefits:*

Competitive Salary (as per industry standards).

Travel Expenses Covered (lodging, boarding, food, and conveyance for technical meetings).

Performance-Based Incentives, Bonuses, and Annual Increments.

Medical Insurance provided by the company.

Opportunity to pursue specialized diploma courses in relevant disciplines.

Job Title: Remote Client Relations Specialist

Location: Remote (Work from Home)

Hours: US Business Hours

Employment Type: Full-time/Part-time

Job Overview:

We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.

Responsibilities:

• Make outbound and receive inbound calls to/from US clients
• Provide clear, concise, and professional communication with clients
• Address client inquiries and provide solutions promptly
• Maintain strong client relationships through effective communication
• Troubleshoot and resolve client issues, ensuring a positive experience
• Document interactions and follow up on necessary actions
• Collaborate with internal teams to ensure client needs are met
• Adapt quickly to new processes or updates in client services
• Meet key performance metrics and deadlines consistently

Requirements:

• Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
• Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
• Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
• Tech-Savvy: Proficient with CRM software, email, and call systems
• Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
• US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
• Previous Experience: Experience in a client-facing role or customer service is a plus
• Polished: Professional appearance and demeanor on calls and emails

Primary responsibilities:

• Architect, Design and Build high performance Search systems for personalization, optimization, and targeting
• Designing systems with Solr, Akka, Cassandra, Kafka
• Algorithmic development with primary focus Machine Learning
• Working with rapid and innovative development methodologies like: Kanban, Continuous Integration and Daily deployments
• Participation in design and code reviews and recommend improvements
• Unit testing with JUnit, Performance testing and tuning
• Coordination with internal and external teams
• Mentoring junior engineers
• Participate in Product roadmap and Prioritization discussions and decisions
• Evangelize the solution with Professional services and Customer Success teams

The job responsibilities include:

• Assist in establishing email marketing for our brand.
• Create automations and user journeys
• Manage day-to-day email production including campaign creation, QA and deployment.
• Assist in management of the growth and maintenance of the email database – including new sign-ups and opt-outs
• Help manage reporting on email metrics and produce insights to ensure our program continuously improves
• Manage email production with internal and external resources
• Participate in the production of all email initiatives from conception to deployment
• Assist in copywriting and editing of email content
• Perform daily engagement activities on social media channels
• Create a community of pet owners & enthusiasts across social media channels
• Responsible for organic growth of social media outreach
• Bring in fruitful PR collaboration & engagement ideas to build a recall value of the brand digitally