Customer Sucess Executive

Role:  Java Plugin Developer

• Sound knowledge and hands-on experience in building a software application using Java 
• Proficient in Core Java (OOPs, Design Patterns, Stream API, Multithreading, Generics).
• Good understanding of OSGi,Eclipse RCP and Plugin development

L2 Support

Location : Mumbai, Pune, Bangalore

Requirement details : (Mandatory Skills)

• Excell communication skills
• Production Support, Incident Management
• SQL ( Must have experience in writing complex queries )
• Unix ( Must have working experience on Linux operating system.
• Pearl/Shell Scripting
• Candidates working in the Investment Banking domain will be preferred

We're hiring at Octobotics! You will be a member of our robotics team. As a Robotics Engineer Intern, you will be responsible for engineering solutions to automation problems alongside the product development team. You can expect to co-craft innovative automated solutions and interfaces with C++/python, test third-party embedded modules in real-world scenarios, and use these experiences to pioneer the company's pioneering robotics platforms. 

The candidate should have above-average Linux skills. With experience using ROS and a comprehensive grasp of robotics fundamentals, the candidate should be able to deliver efficient and reliable code. The candidate should be able to work with vision systems and hardware like motor and controller systems, sensors, microcontrollers, communication protocols such as Ethernet or Modbus.

The candidate must be comfortable working in a dynamic environment with prototypes arising mid-project, and the discovery of new areas requiring attention at any given time is required.

Ways To Stand Out From The Crowd: 

• A Bachelor's degree in Robotics, Computer Science, Mechanical Engineering, or Electrical Engineering.
• Understand Computer Fundamentals - Compilers, linkers, Cmake.
• Understand DSA - Topcoder, CodeChef, HackerRank.
• SLAM ( Graph SLAM, Lidar based Localization )
• Use Rviz & Gazebo.
• Use Git - Add, Commit, Push. 

About Us:

We are working on next-generation maritime and aerial robotics for the future. We are developing the first Marine & Aero Robotic Platform in the World with Modular Manipulators for Autonomous Inspection & NDT even on heavily corroded surfaces (Matured Technology)/Eddy Current/Other NDT Techniques. We are a close-knit group of dreamers and doers who are willing to take risks, think outside the box, and try to accomplish the seemingly impossible.

We are ready to push the boundaries and are looking for people who want to be a part of this exciting journey. We may not promise the moon, but we will try our best to provide a conductive, non-toxic environment within a flat organization where "Every Opinion Matters." 

Octobotics Tech raised its pre-Seed round from a Hong Kong-based investor and is now hiring our very first few members of the Octobotics Tech family.

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.

Designation/Role : Wealth Manager

Location : WFH

Working Days : 5 Days

Experience: 2 to 5 year(s)

Qualification : Any Graduation

A Wealth Manager is required to interact with customers for the most part of his/her day. The job also requires thorough financial and alternative investment sector knowledge in order to provide sound and reliable advice to clients. The major skills and competencies required are:

Excellent people management skills |  Client-driven with a strong focus on the quality of service

Strong interpersonal communication skills | An excellent understanding of financial planning, wealth management, Alternative investment & understanding client needs | Ability to analyse and research information | Ability to explain complex information clearly and simply

Responsibilities: 

• Excellent people management skills 
• Client-driven with a strong focus on the quality of service.
• Strong interpersonal communication skills.
• An excellent understanding of financial planning, wealth management, Alternative investment & understanding client needs. 
• Ability to analyse and research information 
• Ability to explain complex information clearly and simply

Requirements :

• Proven track record in call handling both inbound & outbound
• Must have B2C experience
• Must have basic knowledge of business financial products
• Strong phone presence and experience dialing dozens of calls per day
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Prior work experience is Financial organisation preferred