Customer Sucess Executive

WE ARE HIRING FOR SENIOR AR CALLER

Min. 1 year to 5 years of experience

Required skills:

Expertise in physician Billing

Strong in Denial Management

Good communication

Notice Period: Immediate joiners or candidates with a maximum 7 day notice period are highly preferred

Shift: Night shift & Day Shift

Location: Bangalore

Job Summary:

We are seeking a highly skilled and certified Workday Functional Consultant with 5–10 years of hands-on experience in Workday implementation, support, and enhancement projects. The ideal candidate will hold certification in one or more of the following modules:

• Core HCM
• Core & Advanced Compensation
• Payroll & Absence
• Security
• Workday Help
• Recruitment

The role involves working closely with business stakeholders, HRIS teams, and technical consultants to deliver scalable and efficient Workday solutions aligned with business needs.

Key Responsibilities:

• Act as a subject matter expert (SME) in one or more certified Workday modules.
• Lead or support Workday implementations, enhancements, or optimization projects.
• Translate business requirements into functional configurations within Workday.
• Participate in or lead design sessions and provide functional recommendations.
• Configure and test Workday modules based on approved requirements.
• Support Workday system upgrades and new feature rollouts.
• Assist in resolving daily operational and production issues.
• Provide end-user training, documentation, and support.
• Work collaboratively with cross-functional teams including HR, Finance, IT, and external vendors.
• Ensure Workday security configuration and access control are aligned with compliance standards.
• Perform data analysis, validation, and reconciliation related to Workday transactions and integrations.

Required Qualifications:

• 5–10 years of hands-on Workday functional experience.
• Certification in at least one of the following Workday modules (must be current or verifiable):
• Core HCM
• Core & Advanced Compensation
• Payroll & Absence
• Security
• Workday Help
• Recruitment
• Experience in full lifecycle Workday implementation(s) or major enhancement projects.
• Strong knowledge of Workday business processes, security, and reporting.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Multi-module certification is a strong plus.
• Experience with Workday Studio or Integrations is a plus (even if not core responsibility).
• Familiarity with agile project methodologies.
• Workday reporting (custom reports, dashboards) experience.

About Elucidata

Headquartered in San Fransisco, USA, Elucidata is a leading deep-tech Company dedicated to accelerating Life Sciences R&D. Our mission is to power data-centric biological discovery through 3 key aspects of our technology.Data Harmonization, Data & AI Cloud, & AI Insights. Recognized as the Most Innovative Biotech Company 2024 , by Fast Company. Elucidata is Series A funded and expanding its marketing team in India. We are 150+ strong , multi- disciplinary team of experts based across the US & India.

About the role

Elucidata is seeking a seasoned B2B Demand Gen Specialist in India to drive the conceptualization and planning of our demand generation pipleline. This role is the center of a cross-functional stakeholder group across sales, inside sales, product marketing and brand marketing and will be developing solid working relationships across key stakeholders. She will be responsible for strategizing, developing, managing, tracking and optimizing marketing initiatives across all digital channels for Mid-market and large enterprises to generate demand for its Solutions. The ideal candidate is a proven orchestrator who will meet pipeline targets with targeted, persona-focused campaigns that deliver the right message to the right buyer at the right time and on the right channel.

Key Responsibilities

-Strategize, develop, manage, track and optimize multi-channel marketing campaigns for mid- market and large enterprises

-Own 20% of the company’s pipeline targets through Inbound & Outbound efforts.

-Build and execute strategies to drive intent and nurture form fills down the funnel.

-Work with SEO Experts, Product Marketing Manager, and Content Writers to design campaigns to create awareness and interest among our ideal customers through top of the funnel tactics.

-Manage and nurture a team of digital marketing/CRM specialists and SDR’s

-Run paid campaigns, hire and onboard vendors to scale up Elucidata’s marketing efforts

-Establish a structured feedback loop with sales and inside sales to ensure campaigns land successfully both internally and externally.

-Measure and report performance of all digital marketing campaigns via CRM (Pardot), and assess against goals (ROI and KPIs) and make data-driven decisions to build a cranking lead generation machinery for enterprise sales.

Requirements

-3-7+ years of marketing experience within B2B SaaS in a dynamic environment.

-Academic background in engineering, science, technology or a related field

-Experience of having sold/marketed a product in the North American market is a must.

-Highly motivated, dynamic and detail-oriented person with strong analytical skills. If you’re hungry and willing to take on more, this role is for you!

-Working knowledge of automation tools, email marketing, SEO, marketing database, webflow, CRM and paid channels (LinkedIn, PPC, Google AdWords etc), website fundamentals.

-Proven people manager and strong team player with the ability to coach, inspire and manage a team of marketing professionals to drive success against demand and lead generation KPIs.

-Strong business acumen and an ability to connect business objectives to marketing strategies and execution plans with clearly defined metrics and KPIs.

-Ability to work cross-functionally and build solid working relationships with adjacent commercial teams.

-Results & data driven mindset with strong presentation, problem-solving, and budget management skills

-Prior B2B SaaS selling experience in the North American market is a plus

Perks of working with us

✓ Hybrid working policy. Only one rule - get things done!

✓ Opportunity to work on creating India’s first life-sciences tech unicorn

We are proud to be an equal opportunity workplace and are an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability,

gender identity or Veteran status.

Required Skills:

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Graphic Designer

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. 

Responsibilities

• Interacting with various internal stakeholders to understand their campaign, goals, and desired deliverables
• Turning ideas into a comprehensive creative brief
• Thinking creatively to generate visuals that connect with an audience
• Working with different mediums and identifying the best option for each project
• Understanding of various formats used across various Social Media Platforms
• Using computer-aided design (CAD) and software like InDesign to generate visuals
• Working on layouts and the overall presentation of a campaign
• Coordinating with other creatives like artists or photographers for necessary elements
• Adapting layouts into various sizes and formats for digital marketing

• Providing files to necessary vendors like a printer or web designer 

Qualifications

• Bachelor's degree in Graphic Design or related field
• 1-3 years of experience in graphic design
• Proficient in Adobe Creative Suite
• Strong communication, conceptual thinking, typography skills and design skills
• Photoshop and After-effects

1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation

1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.

1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a

daily/weekly basis.

1. To look after smooth functioning and supply chain of the authorized distributor under your

periphery.

1. To oversee sales executive schedule and plan them accordingly.

1. To facilitate cross-functional communications among project stakeholders.

1. To actively engage yourself with core marketing policies required for business development.

1. To look after the grievances and claims arising from time to time maintaining proper

coordination with the company.

1. To actively follow other marketing strategies and instructions as and when instructed by the company.

Responsibilities:

• Lead QA engineers into developing performance & functional test plans and test scenarios using requirements and product documentation while specifying testing overview, approach, strategy, scope, architecture, environment, roles and responsibilities
• Scope projects and estimate testing needs
• Design and implement testing methods for both end to end, and individual service layers of the application stack
• Identify bottlenecks in functionality and performance, and provide actionable information and suggestions based on analysis of testing results
• Communicate technical information clearly with both technical and non-technical teams
• Work closely with development engineers and management in a fast-paced technical environment

Requirements:

• 4-7 years experience in Quality Assurance of IT products
• Hands on experience in Test Automation using Selenium
• Experience Leading Testing Teams in both Manual and Automation Testing.
• Strong work ethic and accountability on Quality Assurance
• Experience in building SCRUM/Agile skills within the Testing Team
• Exercise independent thought and judgement and adapt to new tasks
• Experience in Performance Testing is mandatory.
• Experience in Security Testing is a plus, but not mandatory