Business Development Executives-Experienced/Freshers

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Job Description:

Position: Sr. Business Development Executive

Exp: 3+ Years of experience

Mandatory Skills:

Sr. Business Development Executive

We are seeking a highly motivated and experienced Business Development Executive to

join

Our dynamic team. The ideal candidate will be responsible for identifying new business

Opportunities, building and maintaining client relationships, and driving revenue growth

for

The company..

Locations: US, AUS, UAE

Description:

Identifying and developing new business opportunities by researching and analyzing

market

Trends and customer needs.

Sourcing Potential Customers From LinkedIn.

Develop, execute and independently manage an effective lead generation strategy, set

new

Meetings

Proven experience of bidding on Upwork platforms.

Proven experience In International Business Development, must in the IT industry.

Strong understanding of global business practices.

Hands-on experience with cold calling, email campaigns, and social media campaigns.

Manage and coordinate the sales process for international clients, from initial contact

to

Contract negotiation and closing.

Excellent communication and interpersonal skills, with the ability to build and maintain

Relationships.Developing and implementing strategic plans to increase revenue.

Providing exceptional customer service and support to ensure client satisfaction.

Creating and delivering presentations to potential clients.

Keeping up-to-date with industry developments, emerging technologies, and

competitors’

Activities.

Other activities as needed to increase lead generation resulting in new selling

Opportunities/meetings

Qualification: MBA Marketing/ BBA/BBM or Equivalent Degree & Experience

Industry: Preferably User Experience (UX/UI), Digital Design, Software Development, IT Services, Advertising Agency or relevant domain

Primary Responsibilities

• Do market research, competitive analysis, Prospecting & client profiling.
• Data Mining: Finding & generating leads and converting them into the sale
• Manage end-to-end sales process, arrange and attend meetings and explore potential business opportunities.
• Strategically communicate, and circulate marketing & branding content
• Client relationship management & address their requirements on time to time basis
• Active involvement in project scoping, SLA compliance & timely invoice collection
• Handle company promotions & social media communications, PR & Press relationship
• Travel and attend networking events & client meetings.
• Training & nurturing peers

Skills Requirements

• Excellent Written & Verbal communication skills - English
• Extremely good at Client Presentation, Pitching & Negotiations
• Revenue Focused, Ability to meet financial goals
• Writing content on social media, blog, press etc.
• Time & Priority Management
• Knowledge of SEO, SMO and SEM is plus
• Familiar with IT terminology specifically in UI Design & Development Area.

Special Benefits

• Attractive incentives & timely recognition
• Collaborative & creative culture. A passionate team with diverse backgrounds & skills
• Exposure to various challenging opportunities & mentoring from seniors.
• Work with well respected & award-winning design studio

• Lead & manage the marketing function of the studio end to end from planning to execution for quality lead generation
• Manage and refine our social media channel with content marketing and inbound marketing.
• Consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts and by generating new quality leads.
• Continually review changes to the market, use tools to measure & iterate so that results are predictable and sustainable
• Report directly to the CEO and rally along to execute the brand vision.
• KPI’s will be around # of qualified leads, site traffic, awards won, lead to conversion ratios, content quality, ranking on platforms like clutch, etc.

• Excellent leadership, communication, and decision-making skills
• Experience with digital marketing, content marketing, and social media marketing
• Able to set and achieve targets as well as do not shy from achieving given targets
• Self-motivated and committed to perform
• Ability to track, measure, and iterate based on results

Description

Company Description:

Ivan is a family of professionals formed with passionate and dedicated thoughts, dreams and determination. We were formed with a vision to offer startups and enterprises the opportunity to take their business to a new height with something unique, which helped us in shaping up Ivan. Our dream was to pump up global and national businesses with the rare combination of expert strategies, ultimate IT solutions, creative designs, and development solutions, which we achieved with excellence. There is no looking back since then. Today, we are an ultimate technology destination delivering 360° IT consulting solutions, globally.

Hiring going on for Web Consultant profile in website process.

Walk In interview is going on

Responsibilities

To communicate with clients to determine the scope of website development projects, implement SEO strategies to increase traffic flow to websites, and maintain websites.

• To manage customer queries and cold calling for a B2B Website Process in International Market.

• Will be responsible for new business development (Acquiring new business) and maintain relationship with new and existing clients.

• Would be dealing in Web/Mobile App and Digital Marketing Domain.

• Preparing progress updates and documenting website development processes.

Requirements

- Fluency in English is mandatory.

- Should have experience in any outbound/inbound sales process

- Basic knowledge in computer operation.

- Learning mindset.

Opening for  US Shift/Australia

Benefits:

Five days working, Saturday & Sunday fixed off

Free Drop facility

Fixed Salary with huge incentive

Growth Opportunity

Thanks & Regards,

Sudakshina Mitra

   HR - Team Lead 

Job Responsibilities: