Business Development Associate

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

Your Day-to-Day

1. Derive Insights and drive major strategic projects to improve Business Metrics and take responsibility for cost efficiency and Revenue management across the country
2. Perform Market research, Post Mortem analyses on competitor expansion and Market Penetration patterns. 
3. Provide in-depth business analysis and data insights for internal stakeholders to help improve business. Derive and launch projects in order to reduce the gaps between targeted and projected business metrics
4. Responsible for optimizing Carsome’s C2B and B2C customer acquisition and Dealer retention funnel. Work closely with Marketing and Tech teams to create, produce and implement creative digital marketing campaigns and drive CRM initiatives and strategies 
5. Analyse the Revenue flows and processes large datasets to gather process insights and propose process improvement ideas for Carsome across SE-Asia
6. Lead commercial projects & process mapping, from conceptualization to completion, to build or re-engineer business models, tools and processes.
7. Having experience in analyses and insights in dealing on Unit Economics, COGs and P&L will be preferred ,but not mandatory
8. Use Business Intelligence and Data Science tools to answer the appropriate business problems using SQL, Tableau or Python.
9. Coordinate with HQ Data Insights Team and manage internal stakeholders across departments to ensure the smooth delivery of strategic projects
10. Work across different departments/functions (BI,DE, tech, pricing, finance, operations, marketing, CS,CX) and also on high impact projects and support business expansion initiatives

Your Know-Know

• At least a Bachelor's Degree in Accounting/Finance/Business or the equivalent. 
• 3-5  years of experience in strategy / consulting / analytical / project management roles; experience in e-commerce, Start-ups or Unicorns(CARS24,OLA,SWIGGY,FLIPKART,OYO) or entrepreneur experience preferred + At Least 2 years of experience leading a team
• Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
• Must have SQL/PostgreSQL/Tableau Experience. 
• Excellent Market Research, reporting and analytical skills, including carrying out weekly and monthly reporting
• Holds experience in working with Data/Business Intelligence Team
• Analytical mindset with ability to present data in a structured and informative way
• Enjoy a fast-paced environment and can align business objectives with product priorities
• Good to have : Financial modelling, Developing financial forecasts , development of Financial - strategic plan/framework

Key Responsibilities:

Oversee the Day to Day running of  Subscription orders across 4 major cities across India. Ensure Smooth Operations and a great customer experience.

These responsibilities can include:

1. Overseeing and developing an inventory management system to prevent stock outs

2. Should have 2-4 years experience in hotels/ restaurants/ cloud kitchens/ food industries. 

3. Should have working experience in a cloud kitchen environment.   

4. Should have worked on operational parameters of Swiggy & Zomato.

5. Should be able to handle cloud kitchen outlets.

6. Should be able to coordinate with vendors & stakeholders.    

7. Coordinating with Operations Heads of other departments to ensure smooth operations

8. Ensuring that orders are prepared and dispatched in a timely manner so as to ensure     customer satisfaction

9. Coordinating with Head Chefs to ensure Quality Control

10. Devising and presenting ideas and strategies, promotional activities

11. Ensure efficiency in Costing and Expenses 

12. Locating  new channels to increase revenue

Key skills for  the role:

1. Candidates must be fluent in English.

2. Fluency in Hindi and Kannada are an advantage.

3. Communication skills and networking ability

4. Adaptability

5. Good teamwork skills

6. Strong attention to detail

7. Good organization and planning skills

8. Experience in a similar position would be an advantage

9. Analytical skills and the ability to recognize the demands on the side of the clients

Position: Sr SDET

Experience: 5 years

Location: Pune (Amar tech park)

Mode: 5 days a week from office

What’s the role?

We are looking for a Senior SDET to contribute to the design and building of our software offerings. Our engineering team works with .NET in an Agile environment. We use Azure DevOps Pipelines and Release. The definition of 'DONE' includes writing automated tests so our full regression on releases will effortless. We strive to do thing right and not just band-aid the problems. Our management is engaged and looking for feedback on how we can become better, iteratively.

You will have the opportunity to…

• Participate in story refinement sessions to ensure the details and dependencies are well 
• defined & understood with considerations for testing
• Collaborate with Product Owner and Developers as a team to deliver quality
• Writing and maintaining tests cases, executing, and perform ad-hoc testing with the end-user 
• experience in mind
• Automate test cases based on priority before the close of the sprint
• Participate in code review to ensure commits are up to standards
• Monitor the Azure Release for regression bugs and or issues with environments
• Work with geo-distributed teams to coordinate testing of features
• Be vocal during Retrospective meetings and follow up on process improvements
• Managing quality and bugs reports in all stages of releases

Our ideal candidate will have…

• 5+ years of experience as an SDET
• 3+ years of experience with Selenium WebDriver and Grid
• 2+ years of experience of testing web API through code
• Strong experience of OOP design with C# programming skill
• Ability to write complex SQL queries for data validation
• Knowledge of test methodologies and their corresponding tools
• Ability to recognize errors and assess risks within applications and or processes
• Working knowledge with Visual Studio 2016+ and Git
• 1+ year of experience with of CI/CD pipelines
• An understanding of the ROI and risk for ah-hoc testing, test automation, code coverage and 
• feature coverage
• A passion for design, development, and quality.

About Us: 

We live in the realm of rising, ever evolving technology. From the cassette tape to nanotech skeletons, we’ve come a long way. Splitting an atom is no big deal – and who’d have thought that we’d talk through airwaves? Change is inevitable, and we’re the tide that brings it. 

At Relinns, we breathe tech solutions and embrace innovation with open arms. With over 4 years of experience, we've had phenomenal growth which acts as a testimony to the knowledge we've come to gather over time. We have been fortunate enough to get an opportunity to work with clients such as Apollo Tyres, Shahi Exports, Manchester City Football Club, etc. 

Our team is on the path of finding religion in the workplace of today. To find our way, we have three tools at our disposal: cutting edge technological tools, a meticulously dedicated work ethic, and crisp bow-tie professionalism. 

About the role:

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the client. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the client end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

What You Need for this Position:

• Strong understanding of JavaScript, its quirks and workarounds.
• Basic understanding of TypeScript & its quirks and workarounds.
• Advanced knowledge of NPM and the most frequently used libraries (E.g: Socket.io, Underscore.js, Passport, etc.).
• Knowledge of any Node.JS ORM (Mongoose, Sequlize, Knex, etc.).
• Understanding of any of the following Node.JS frameworks: Express JS, Koa Js, Hapi JS or any other.
• Good understanding of OOP and data structures.
• JavaScript unit testing frameworks (prefer Unit.js, Mocha).
• Ability to write complex algorithms.
• Understanding of code versioning tools, such as {GIT / Mercurial / SVN}.

What You Will Be Doing:

• Develop and provide solutions on JavaScript frameworks
• Develop high-traffic, flawless web applications using Node.JS
• Participate in code and design reviews to ensure consistency in architecture and design/code practice
• Code with performance, scalability, and usability in mind
• Work on new tools in leading industry trends, with new and emerging technologies, prototypes and engineering process improvements
• Work closely with next-generation architecture development teams using cutting edge approaches and technologies

Top Reasons to Work with Us:

• We're a small, fast-paced growing team tackling huge new challenges every day.
• Learning new concepts while working with intellectual and exceptionally talented team
• Friendly and high growth work environment
• Competitive compensation

• You have experience of 2-4 years in building high-performance consumer-facing mobile applications at Product companies of a decent scale.
• You can write code preferably in Golang and Python.
• You have experience with debugging production issues and writing RCAs.
• You have demonstrable stories of being on-call and how outages have been handled.
• You have experience developing products on Kubernetes and cloud providers like GCP and AWS.
• You have worked with Cloud Native (CNCF) technologies.
• You have experience automating CI/CD pipelines.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company

• Design and development of three-tier - high performance and scalable enterprise product.
• Own feature development from definition, design through delivery.
• Hands-on full stack developer who is passionate about Go Language, Java/J2EE development, UI, SQL, building highly scalable and resilient applications, and focused on solving complex business problems
• Orientation to contribute both as a technical lead as well as an individual contributor.
• Lead the team to deliver high-quality software, by reviewing their work and mentoring them.
• Ability to research, follow up and resolve complex challenges.
• He/She will have responsibility for unit-level design, coding, unit testing, integration testing, and participating in the full SDLC
• He/She will be expected to produce high-quality code that can pass critical peer review, and work under a high-pressure and timeline-driven environment.

Qualifications

• Bachelor’s degree or higher in Computer Science or Engineering equivalent
• Minimum of 5 years experience in product development
• Responsible, organized, and possess critical thinking with good interpersonal and communication skills
• Able to demonstrate good analytical problem-solving abilities and strong leadership aptitude
• Able to work at both abstract and detailed level
• Must be fluent in English, and strong communication skills.
• Motivated self-starter that likes to work as part of a team

Technical Requirements

• Strong experience in Core Java 8 and above, Collections and Data structures.
• Develop solutions using core java, Spring / Spring Boot, JSON, Rest API, and other web technologies.
• Hands-on with UI development with strong experience in HTML5, JavaScript, CSS3, Responsive UI. An added advantage for exposure to Angular. Knowledge of Liferay will be added advantage. Ability to design and develop UIs and end-to-end integration.
• Object-oriented analysis and design using common design patterns.
• Enforcing and Writing code following good standards (well documented with good code coverage and properly tested code).
• Excellent knowledge of Relational Databases, SQL, and ORM technologies (Hibernate and Mybatis). Ability to model & design databases for high availability and high volume.
• Ability to design and build a scalable platform with APIs.
• Strong programming skills, as well as the ability to review complex code bases written by others.
• Strong knowledge of test-driven development and continuous integration
• Exposure to security, application clustering, and load balancing techniques.
• Passion for collaboration and working on agile teams. Prior experience with working on fast-paced milestones using flexible and adaptive methodologies.
• Excellent problem-solving skills.

Role:

• Design and Develop scalable high performance server applications
• Contribute towards scalable Design / Architecture for various modules / complete application
• Deliver high quality, robust, bug free code

Details

• Location – Pune
• Reporting to – CEO
• Team – To be built

This is what you will do

• Interface with the QA teams to ensure that the product meets desired quality standards
• Strong individual contributor who can develops excellent application without much supervision
• Excellent team player who can collaborate with other engineers to ship quality product in timely manner
• Assist Engineers in estimating effort, assigning tasks to engineers and tracking deliverables
• Research on new technologies, libraries and frameworks as per project needs
• Help maintain code quality, follow coding standards and guidelines
• Communicate on assignment progress / completion on a frequent basis

Educational Background:

• Engineering Graduate / Post Graduate Degree holder / MCA

Professional Experience:

• 4 – 7 Years of software development experience using Java/J2EE

Tech Skills

• Have very good hands on experience of Core Java, Spring, Hibernate and related JEE technologies
• Have good understanding of data structure and algorithms
• Good in programming fundamentals
• Basic understanding of HTML, CSS, JavaScript, Web technologies
• Basic understanding of RDBMS concepts, preferably using MySQL
• Good understanding of client-server architecture and multi-threading
• Knowledge of Web Services, XML and socket programming is plus
• Have very strong problem-solving skills

Other Skills

• Good listener
• Confident approach
• Strong problem-solving skill
• Highly proficient with MS Office
• Ability to structure processes and lay down the foundation for a department

Personality and attitude traits

• Passionate about work – We like people who like to work, and want their work to mean something
• Self-starter and motivator – We do not believe in monitoring or tracking team members
• Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
• Individual contributor – We are a small team, and everyone has hands on contribution
• Start-up savvy