
Technical Writer
As a technical writer, your job is to translate complex information into a language understandable by anyone. You must ensure that everything we deliver can be used by any user, developer, or business owner.
RESPONSIBILITIES
• Develop a deep understanding of Cashfree products, and target audience. Aim to be the expert in the product area you are handling.
• Collaborate with the product team to identify key content requirements.
• Write and maintain high-quality documentation for technical and non-technical audiences, including concept docs, how-to procedures, integration docs, and API reference documentation.
• Collaborate with the product and development team to create user interface text.
• Create videos to explain concepts and procedures in an easy-to-understand format.
• Create and review product-oriented blog posts.
• Organize existing documents, identify gaps, and suggest improvements.
• Analyze usage patterns of documents and suggest ways on improving them.
• Review and revise content based on internal and external customer feedback.
Requirements
• Bachelor's degree in English, communication, linguistics, or bachelor’s degree in engineering.
• 1 to 4 years of experience as a technical writer.
• Experience working with product and UX Designers and writing user interface text
• Strong technical writing skills.
• Experience managing content projects, including coordinating with cross-functional teams.
• Have prior experience with creating videos.
• Familiar with markup languages such as Markdown and HTML

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Total relevant years of experience : :
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ECTC :
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- Gathering business and functional requirements.
- Developing requirements documents: goal model, functional modelling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
- Preparing use cases and formal requirements documentation.
- Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.
- Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.
- Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
- Escalation of issues in a timely manner.
- Ensure adherence to audit, SLA and operational standards.
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- Work closely with the support team to ensure timely knowledge transfer.
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http://www.sportzinteractive.net/">www.sportzinteractive.net
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Experience
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Extensive product development experience
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4-8 years experience in back end Java Development
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Possess advanced knowledge of object-oriented design and development (OOA/OOD).
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Team task assignment, mentoring and helping resolve issues
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Self-starter, ability to work with minimal supervision.
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Skilled at working collaboratively in a team-oriented environment.
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Excellent problem-solving skills. Curious and adept at researching project-related issues and challenges.
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Excellent debugging skills
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Experience in SOA and microservice deployment model.
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GWT development experience
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Experience of working in an Agile development model
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Mixed experience in different type of organizations - product start up and large enterprises
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Other Skills
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Strong Analytical skills
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Acumen for understanding customer's business goals
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Process oriented- Following current processes and partner in process improvement.
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Data oriented- Using data and knowledge base for solving current problem at hand and creating software knowledge base for future use.
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Ability to juggle multiple development and design tasks simultaneously.









