Technical Writer

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

 Key Responsibilities:

• Source and attract top IT talent through portals, social media, referrals, and networking
• Conduct initial screening calls and video interviews to assess candidate potential
• Collaborate closely with hiring managers to understand job requirements
• Manage and nurture candidate relationships to ensure a smooth hiring experience
• Keep track of hiring metrics like time-to-hire and quality-of-hire
• Stay updated with trends in IT hiring and recruitment strategies

 Requirements:

• 0–2 years of experience in recruitment (IT or non-IT)
• Excellent communication & interpersonal skills
• Eagerness to learn IT roles and technologies
• Familiarity with ATS (Applicant Tracking Systems) is a plus
• Strong time management & multitasking abilities
• Bachelor’s degree in HR, Business, or any relevant field

• Fresher/ Sales Experience in Market Research
• Excellent Communication Skills, Public Speaking Skills, Selling Skills, Convincing and Negotiation Skills.
• Should have passion for working in Sales, and meeting desired targets.
• Excellent Customer Service Skills.
• Undergraduate/Bachelor’s degree

Mandatory Face-to-Face Interviews Only Conducted

Work Location: Bangalore - Basavanagudi-WFO

Salary Upto 4 LPA

Job Details:

Employment: Full Time

Location: Basavanagudi, Bangalore

Industry: Education Management, Career Counselling,

Responsibilities:

• Identifying and contacting prospective customers through a variety of channels, such as cold calling, networking, and referrals.

• Creating and putting into practice sales strategies to achieve and exceed revenue goals.

• Keeping up-to-date sales records, reporting on sales indicators, and tracking progress toward goals.

• Working together with cross-functional teams, such as those for product development and marketing, to enhance the general sales process and customer experience.

Requirements:

• Bachelor's degree in business, marketing, or a similar subject is required,
• strong interpersonal and communication abilities.
• strong aptitude for planning and time management
• competent with CRM and Microsoft Office

Perks and benefits:

• Monthly incentives
• Indoor work environment
• Paid time off
• Health insurance
• PF

Additional benefits:

• Laptop
• Mobile
• Internet

Your responsibilities as an Engineer: 

•     Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

•     Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

•     Prepares and installs solutions by determining and designing system specifications, standards, and programming.

•     Improves operations by conducting systems analysis; recommending changes in policies and procedures.

•     Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.

•     Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment

•     Participate in educational opportunities & read professional publications;

•     Protects operations by keeping information confidential.

•     Provides information by collecting, analyzing, and summarizing development and service issues.

•     Accomplishes engineering and organization mission by completing related results as needed.

•     Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

Skill sets we require:

•     Proven work experience as a Software Engineer or Software Developer

•     Experience designing interactive applications

•     Ability to develop software in or other programming languages like JIRA or Postman

•     Excellent knowledge of relational databases, MYSQL and Restful API

•     Experience developing web applications using at least one popular web framework (Laravlel, Codeigniter and Magento)

•     Experience with test-driven development

•     Proficiency in software engineering tools

•     Ability to document requirements and specifications

Educational Qualification: 

•     Bachelor’s/Master’s degree in Computer Science Engineering or equivalent 

• Min. of 10+ years of overall exp., with min. 4-5years as a Scrum Master
• Technical background. Should have worked in Development background and not Testing background.
• B.Tech / B.E / Engineering discipline
• CSM (Certified Scrum Master), PSM (Professional Scrum Master) I/II certifications or any other Scrum related certification
• SAFe (Scaled Agile Framework) experience
• Excellent in stakeholder communication

JD:

Your role will include:

• Writing and testing your code, innovating and contributing towards increasing the value delivered by your team.
• Setting a high bar through your design, development, analysis and deployment activities
• Understanding and participating in evolving the architecture of our products.
• Keeping up-to-date with new technologies, best practices, and work on optimizing the tooling and automation.
• Understanding the latest development and engineering paradigms like Scrum/Agile/TDD/BDD/DDD etc.

You have experience with the following:

• Strong experience of leading and being part of technical teams preferably following agile methodology.
• Strong technical background with ability to provide technical guidance to other team members.
• Knowledge of microservices and must have experience of implementing a few microservices by the least.
• Knowledge of API driven platform development & Software Integration.
• You have hands-on experience in building secure, high-performing and scalable systems in Java.
• Exposure to JVM based languages like Java, Scala, Clojure.