Technical Writer

Review Criteria

• Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
• 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
• Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
• Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
• Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
• Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
• (Company): B2B SaaS startup or growth-stage company
• Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months

Preferred

• Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus

Job Specific Criteria

• CV Attachment is mandatory
• Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
• Please provide CTC Breakup (Fixed + Variable)?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Pre-sales & Technical Discovery
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map company capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Strong B2B SEO specialist, copywriter profile

Mandatory (Experience 1) - Must have 2+ years of experience in B2B SEO, content writing, or SEO-focused copywriting

Mandatory (Experience 2) - Must have strong working knowledge of SEO principles, including keyword research, on-page optimisation, search intent, and content structuring

Mandatory (Experience 3) - Must have hands-on experience writing insight driven B2B content for landing pages, linkedIn posts or campaigns

Mandatory (Experience 4) - Must demonstrate excellent B2B content writing fundamentals - clarity, structure, logic, and ability to simplify technical concepts for B2B audiences

Mandatory (Domain Exposure) - Must have 6 month+ experience with search engine marketing

Mandatory (Company) - B2B product companies

Requirements:

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

Work Location: Hyderabad

J.D:

• Minimum 3+ years of professional experience in Angular 2+ and above, React JS and scripting Language.
• Excellence in modern JavaScript, HTML5 and design patterns.
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, React testing library, server side rendering, and Type script.
• Validating user input on the client side and implementing meaningful feedback.
• Skill in designing a modern build process that integrates testing and continuous delivery.
• Hands-on experience with creating configuration, build, and test scripts for continuous integration environments.

Title  :-   Frontend Angular Developer

**Candidate should be fine with deployment at client location- CHANDIGARH

• 4 to 7 years of experience in Frontend technologies
• Deep knowledge of Angular 7/8/9/10 practices and commonly used modules based on extensive work experience
• Proven experience implementing front-end and back-end JavaScript applications.
• Hands-on Experience in designing, coding, and delivery of UI Solutions based on Angular, jQuery, JSON, JSONP
• Proficient in CSS, HTML, and writing cross-browser compatible code
• Creating self-contained, reusable, and testable modules and components
• Must have experience of working with .NET API integration.
• Must have good communication skills

Responsibilities:

• Execute all levels of testing (System, Integration, and Regression)
• Detect and track software defects and inconsistencies
• Analyze test results on database impacts and usability
• Provide support and documentation
• Design and develop automation scripts when needed
• Analyze user stories, use cases and requirements
• Participate in product design reviews and provide inputs on potential problems
• Apply quality engineering principles throughout the Agile product lifecycle
• Collaborate closely with cross-functional teams

Required qualifications:

• 2-3 years of hands-on experience in Applications Testing with exposure to API and automation testing
• Working knowledge of popular test management software and SQL
• Knowledge of at least one programming/ scripting language
• Excellent communication and critical thinking skills
• Good organizational skills and detail-oriented mindset
• Ability to work in a fast-paced environment with minimal supervision
• Sense of ownership and pride in your performance and its impact on the company’s success
• Team player
• Good time management skills
• B.E / B.Tech degree in Computer Engineering / Computer Science.

Preferred qualifications:

• Experience in Mobile App testing on Android and iOS platforms
• Knowledge of performance testing
• Knowledge of at least one database management system
• Interest in data analysis
• Exposure to startup work culture

Hopscotch Health is hiring!
Role: Senior Unity Developer
Years of Experience: 5+ years
Location: Mumbai/Remote

Please read the Job description 

About the role: We are looking for an experienced 5+years game developer for a new suite of mobile video games. You should be able to lead both the technical and design effort for the creation of the game. You should be very skilled with Unity3D and C#. You should also have the ability to generate and refine fun game mechanics that fit the company’s general product requirements. As a lead you should be able to work with Art, Marketing, Production, and Engineering staff to efficiently deliver the best games while meeting the goals and requirements of each of those teams.

Job Description:

Key responsibilities:

• Code and develop new & existing games and features such as gameplay, APIs, prototypes, implementation of SDKs, etc.
• Inspire technical solutions while spearheading multiple games.
• Review code and design decisions with teammates and propose changes and improvements to promote scalable, reliable and maintainable technologies for our gaming platforms.
• Create online games and interface with the backend using Firebase
• Promote code maintainability, extensibility, and reusability across all mobile devices.
• Provide feedback to help shape the final product of our games in terms of gameplay and user experience.
• Monitor the technical performance of games including server code performance, server-client communication issues, bugs, and crashes.
• Demonstrated ability to work well with Art, Marketing, Production, and Engineering staff to efficiently deliver the best games while meeting the goals and requirements of each of those teams.
• Ability to generate and refine fun game mechanics and themes.
• Commitment to quality on time execution.
• Strong written and verbal English communication skills essential.
• Write clear and concise game design documents.
• Drive prototyping, mechanics, pacing, tuning, tutorial, usability, level ramp, story, meta-structure, aesthetics, and creative vision of projects assigned to you.
• Use a metrics-driven approach to game design, learning from users, as you drive retention, virality and monetization into the game’s design.

Industry

• Health, Wellness & Fitness

Application Deadline: 18/10/2021

Job Type: Full-time