Marketing Lead

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

About POSHN:

POSHN is an innovative India-based ag-fintech company founded in 2020, backed by top-tier financial institutions. We are on a mission to organize and digitally transform the global agri-supply chain market by applying first principles thinking and adopting a tech-product first mindset. The agri-supply chain is vast, complex, and traditionally unorganized. Our platform aims to simplify this complexity, empowering stakeholders and delivering a seamless, efficient experience.

About the TEAM:

Our core team comprises alumni from BITS Pilani, IIM, and XLRI, each bringing over a decade of experience in supply chain, technology, and product management. Our track record includes building several impactful tech-product startups from scratch.

About the Role:

•  As a Senior QA Engineer, you will play a crucial role in defining and shaping the product's quality roadmap. This position offers significant flexibility and the opportunity to take on comprehensive responsibilities across the engineering stack at Poshn.

•  You will be involved in lean experimentation to develop digital experiments that accelerate evidence-based decision- making, influencing product, business, and commercial strategies.

•  Collaborate with UX and Data Engineering teams to ensure our products and services meet critical customer needs, thereby delivering outstanding customer and business value.

•  Initiative in system improvements at both the design and implementation levels is expected as Poshn expands.

Responsibilities:

•  Collaborate closely with both technical and non-technical stakeholders to grasp business objectives and convert them into quantifiable testing goals.

•  Develop and manage testing environments tailored to validate application functionalities according to the established requirements.

•  Lead comprehensive QA projects from start to finish, ensuring robust execution and adherence to project goals.

•  Craft, maintain, and execute a suite of test cases for both manual and automated testing to ensure product scalability and efficiency.

•  Perform thorough testing processes, streamline onboarding procedures for new platforms, and conduct detailed analysis to identify the root causes of issues and recommend viable solutions.

•  Assume full responsibility for the quality assurance aspects of the product, ensuring efficient communication and timely delivery of tasks.

•  Guide and mentor junior members of the QA team, setting high standards for quality and adherence to best practices in software testing.

Career Experience We'd Love to See:

•  You have a minimum of 3 years of experience in quality assurance, particularly in testing web and mobile applications.

•  Demonstrated ability to oversee significant QA initiatives from inception to deployment, ensuring quality and compliance throughout.

•  Strong familiarity with Agile methodologies and the ability to adapt quickly to a dynamic, fast-paced work environment.

Technical Experience We’d Love to See:

•  Expertise in at-least one of the test automation tools and frameworks like Selenium, Appium , Rest Assured

•  Proficient in scripting languages used in test automation such as Puppeteer, Python.

•  Experience in both manual and automated testing, with strong analytical skills to identify bottlenecks and inconsistencies.

•  Knowledge of CI/CD practices using bitbucket pipelines, performance and memory tuning, and security testing

Bonus Points/Nice to Have:

•  Experience in the e-commerce & supply chain industries is highly advantageous.

About You:

•  A creative thinker with a strong desire to learn and continuously improve.

•  You take pride in owning your work and demonstrate responsibility in task management.

•  An analytical thinker with an intuitive grasp of how theoretical ideas can be transformed into practical applications that align with business objectives.

Benefits:

•  Competitive salary with ESOPs, ensuring you are rewarded for your contributions.

•  Generous leave policies and a pivotal role in a transformative startup within the agri-supply chain sector.

•  A dynamic, fun, and collaborative work culture focused on continuous learning and growth.

•  Autonomy in your day-to-day work, with support for professional development in areas you are passionate about.

Responsibilities:-

• Manage senior business stakeholders.
• Act as the primary point of contact for all Salesforce, Marketing Automation, and CRM initiatives
• Lead workshops gather requirements, and design solutions
• Manage the implementation and delivery of new initiatives
• Hands-on configuration.
• Design, build and deliver salesforce technical design/architecture in line with client requirements;
• -Own architecture and design of complex solution components (Integration, Security, Custom development);
• -Demonstrate technical development skills (scope technical portion of a project and estimate resource requirements);
• -Work closely with stakeholders within client organization;
• -Work closely with and support the Sales community.
• Stay abreast of new Salesforce releases and functionality, making suggestions to improve existing processes and implement new solutions
• Manage and mentor junior team members

Required skills and experience:-

• Experience working across the full Salesforce project lifecycle from analysis, design, testing to implementation.
• You’ll have 5+ years experience of working on deployment teams throughout the project lifecycle, ideally using Agile development techniques.
• You’ll have a proven track record of successful delivery on customer projects, preferably enterprise CRM implementations
• Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. SalesCloud, Service Cloud
• Experience with Marketing Automation / Marketing Tools i.e. Marketo or Eloqua
• Previous team leadership/management experience is desirable
• Product discovery and ideation experience
• Conducted focus group sessions/ cross-functional workshops, etc for requirement gathering
• -Knowledge of data and content migration, automated testing, release management, source control tools;
• -In-depth understanding of Salesforce programming including Visualforce, Apex, and API’s;
• -Experience with CRM, CMS, ERP, CPQ, Portals, SSO, E-commerce and ESB/SOA applications;
• Demonstrated ability to drive a product vision, manage a roadmap, and influence without direct authority
• You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
• You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers.
• You’ll have the vision to help us take our company to the next level
• Track record of successfully delivering projects on time, to scope, with high quality.
• Independently driven, resourceful, and able to deliver results with light-touch direction.
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
• Excellent user experience intuition.
• Strong analytical skills.

• Back-end software development
• Software engineering and designing data models and write effective APIs
• Working together with engineers and product teams
• Understanding business use cases and requirements for different internal teams
• Maintenance of existing projects and New feature development
• Consume and integrate classifier/ ML snippets from Data science team

What we are looking for:

• 2+ years of industry experience with the Python and Django framework.
• Degree in Computer Science or related field
• Good analytical skills with strong fundamentals of data structures and algorithms
• Experience building backend services with hands-on experience through all stages of Agile software development life cycle. 
• Ability to write optimized codes,debug programs, and integrate applications with third party tools by developing various APIs
• Experience with Databases.
• Experience with writing REST-APIs.
• Prototyping initial collection and leveraging existing tools and/or creating new tools
• Experience working different types of datasets (e.g. unstructured, semi-structured, with missing information)
• Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
• A positive attitude, and a growth mindset

Bonus:

• Experience with relevant Python libraries such as Requests, sklearn, Selenium
• Hands on experience in Machine learning implementations
• Experience with Cloud infrastructure (e.g. AWS) and relevant microservices
• Good Humor

https://polyglots.io">Polyglots is a young and innovative software development agency located in Pune, India. Our expertise is to build highly scalable applications and infrastructure solutions for our partners and budding startups.

We provide end-to-end solutions ranging from cloud architecture to backend services and modern frontend development. We leverage agile methodologies, software life cycle best practices and cutting edge technology to deliver perfect solutions reflecting our passion for software development.

We care about our company culture and invest in people to create the best teams of highly skilled developers. 

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Design mobile-based features
• Collaborate with other team members and stakeholders
• Stay up-to-date on emerging technologies
  
  

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript. Familiarity with ES6 or Typescript would be a plus.

• Good understanding of Angular or React.
• Good understanding of asynchronous request handling, partial page updates, AJAX and Rest APIs.
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.

• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as Git / Mercurial / SVN.
• Working knowledge of server side technologies is a plus