Business Analyst

We are looking for qualified and experienced Business Analyst who can work with diverse team members.

Location - Pune based

Education - BSC / MSC / MCA / Bachelor's degree in Business Administration

Working Experience - 6-10 yrs

Job Description -

1. Analyze and interpret data to derive actionable insights.
2. Strong knowledge on Excel, Google sheets
3. Effectively communicate with stakeholders to understand and explain the requirement
4. Should be proactive and able to do rigorous followup with stakeholders
5. Excellent written and verbal communication skills
6. Strong analytical and problem-solving skills
7. Detail-oriented and organized
8. Ability to work independently and collaboratively.
9. Create clear and comprehensive documentation.
10. Good knowledge on software testing processes and concepts
11. Experience with manual testing

Note: Immediate Joiners would be preferred.

Job Description:

• Requirement gathering for web and app development projects
• Preparation of necessary docs(BRD, FRD, SOW, RFQ, NDAs, and POC) for the clients requirement.
• Drafting user stories, wire frames and project plans based on the requirements of the client
• Understanding the default software/applications products and services of Webkul and its functionalities(at the workflow level) for a personalized explanation of the same to the clients.
• Handling customers' pre-sales and post-sales queries over various communication mediums like calls/emails/Skype/ helpdesk/ social networking sites.
• Project assignment and being clients major communication for ongoing projects.
• Managing project delivery(It covers check of all the SOW points agreed)
• Assigning the technical queries/issues of clients to the technical departments.
• Preparing a full User guide(technical doc/content) of the products for Webkul’s products, Services, and customers in written and video format as well.
• Attending international as well as domestic seminars and conferences regarding the promotion of the products with the presentation.
• Market research of the products.
• Responsible for new partnerships of the organization, acting as a bridge between the client side and the organization.
• Full-time office job, No field work.

ROLES AND RESPONSIBILITIES 

● Manage a cross-functional process to translate the desired customer experience into a logically  sequenced and optimized product roadmap and  major product releases. Create buy-in for the  product roadmap with internal and external stakeholders. 

● Open to discuss the requirement with the client over a call/ in person meeting. 

● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. 

● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines. 

● Daily standup with various teams to track the progress. 

● To oversee the development and improvement of customer service products or platforms within an organization 

● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products. 

● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization. 

Job Title: Senior Business Analyst

Job Type: Full-time

Location: Ahmedabad/ Work from office

Job Summary:

We are looking for a top-notch Senior Business Analyst who will be responsible for understanding and analyzing business strategies, goals, and requirements. Your main tasks will include performing detailed requirements analysis, documenting processes, and identifying areas of improvement. To succeed in this role, you should have a natural analytical way of thinking and be able to complete the documentation of existing systems.

What you’ll be doing:

• Understand and analyse business strategies, goals, and requirements to create effective business solutions

• Document and validate existing project requirements scattered across many files and formats

• Create from scratch workflow charts and diagrams to represent the current and future state of business processes

• Plan, coordinate, and validate business requirements with various teams.

• Suggest business trends to the Product Owner for new and existing features

• Develop detailed documentation of business requirements, user stories, acceptance criteria, and business rules

• Participate in all Agile ceremonies, such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Help guide the product vision to the future with constant research, analysis, and innovative ideas

What you’ll bring:

• 5-7 years of experience as a Business Analyst

• Strong understanding of business strategies, goals, and requirements

• Experience documenting project requirements

• Ability to create workflow charts and diagrams from scratch.

• Excellent written and verbal communication skills

• Strong documentation and writing skills

• Ability to use ChatGPT effectively

• Familiarity with Agile methodologies

• Strong analytical and problem-solving skills

Interview Process:

• HR Screening Call (15 minutes)

• First Interview Round (45minutes) [Online Interview]

• Final Interview Round (45 minutes) [Offline/In-person Interview at Ahmedabad office]

• Offer

About Tecstub:

Tecstub is a renowned global provider of comprehensive digital commerce solutions for some of the world's largest enterprises. With offices in North America and Asia-Pacific, our team offers end-to-end solutions such as strategic Solution Consulting, eCommerce website and application development, and support & maintenance services that are tailored to meet our client's unique business goals. We are dedicated to delivering excellence by working as an extended partner, providing next-generation solutions that are sustainable, scalable, and future-proof. Our passionate and driven team of professionals has over a decade of experience in the industry and is committed to helping our clients stay ahead of the competition.

We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.

• A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles.

• 30 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity.

• Additional special leaves for birthdays, maternity, and paternity events to ensure that our employees can prioritize their personal milestones without any added stress.

• Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs.

• Vouchers and gifts for important life events such as birthdays and anniversaries, to celebrate our employees' milestones and show appreciation for their contributions to the company.

•  A dedicated learning and growth budget for courses and certifications, to support our employee's career aspirations and encourage professional development.

• Company outings to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.

 Act as a liaison between the company and clients, maintaining and strengthening relationships

Respond to client inquiries and concerns, providing accurate and timely information

Assist in the planning and execution of client events and meetings

Collaborate with other teams to ensure successful project completion

Provide administrative support to the Client Relations team, including data entry, scheduling appointments, and managing documents

Conduct research to identify new potential clients and opportunities for business growth

Assist in the development of marketing materials and presentations for clients

Attend meetings and take notes as necessary

Duration: 4 months, Stipend: Rs 3000 per month, Full-time assured ob offer on successful completion of internship.

• Familiarizing yourself with all products and services offered by our company.
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

• Degree in marketing, business administration, or similar.
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

Greetings from CloudTrains Technologies!

CloudTrains is a digital product agency that designs & builds new-age technology helping Fortune 500 companies & next-generation start-ups to drive growth & build the future of digital inventions. We are a highly curated team of 500+ certified developers, outside-of-the-box thinkers, lean product-first methodology, and an obsession with making game-changing mobile-based products.

As one of the largest mobile app development companies in the world, we have handled over 900+ complex projects of various brands like Tech Mahindra, HCL, Freshmenu, Cobone, Unnati Silks where we worked on mobile apps, IoT, Wearables, Blockchain, AR/VR, cloud integration, cross-platform, on-demand, enterprise mobility, web, mCommerce and alike.

Job brief :

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be at the front of the company and will have the liberty to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth by boosting sales and creating strong bonds with clients.

Responsibilities :

- Increasing the value of current customers while attracting new ones.

- Develop a growth strategy focused both on financial gain and customer satisfaction.

- Identifies trendsetter ideas by researching industry and related events, publications, and announcements.

- Keep records of sales, revenue, invoices etc.

- Managing and retaining relationships with existing clients.

- Account Management for both B2B and B2C clients.

Requirements:

- Proven working experience of 1 year as a business development manager, sales executive or a relevant role in the IT Service Industry.

- Proven sales track record

- Experience in customer support is a plus

- Proficiency in MS Office.

- Proficiency in English

- Market knowledge

- Communication and negotiation skills

- Ability to build rapport

Why CloudTrains Technologies?

- Hackathons and Tech Talks

- Free Workshops

- Free Breakfast

- All Hands Parties

- Activity and Fun Zones

- Mentorship and Guidance

Required Skills:

1. Strong BA with presentation skills
2. US Customer Engagement experience
3. Self-driven – should be able to independently work towards the business objective.
4. Should have past experience of program management
5. Strong communication skills.
6. Must be flexible to work in overlapping times with US PST timezone.

• Work with clients and end-users to gather, understand, and define business requirements
• Should have Experienced in a Salesforce implementation through the full Software Development Lifecycle
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
• Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories.
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with clients and should have prior experience of working with them on-site including requirement sessions, system demos, user acceptance testing, and end-user training.
• Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service, or Community.
• In this role, the analyst is expected to have exemplary communication and documentation skills.
• Constructs forecasts, recommendations, and document Business Related Document based on business data and Salesforce knowledge