Business Development Intern

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

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Mandatory Skills: Exp in anyone MNC framework (Laravel/Codeigniter/CakePHP)

Roles and Responsibilities:

1. As a PHP Developer, you will be responsible for developing and coding all server-side logic using the CakePHP framework.
2. Writing back-end code and building efficient PHP modules.
3. Understand existing software products and contribute towards improving it.

**Responsibilities**

1. Active management right from the initial stage till the end of the product life cycle to deliver high-quality products.
2. Write, prioritize requirements, manage and facilitate the product development lifecycle from inception to release.
3. Specify market requirements for current and future products by conducting market research supported by ongoing visits to customers and non-customers.
4. Lead the product strategy through to development and deployment, working with leaders in business from sales, marketing, operations, and development.
5. Develop and implement a company-wide go-to-market plan, work with all the departments to execute.
6. Analyze potential partner relationships for the product.
7. Work with an engineering counterpart to define product release requirements.
8. Discover products as per customer need with current marketing trends.
9. Work with the marketing team to identify the requirements from the sales and create product requirement documents.
10. Interact with clients and the technology team.
11. Work with external third parties to assess partnerships and licensing opportunities.

**Skills**

1. Must have Effective oral and written communication skills.
2. Must have Excellent interpersonal skills and presentation skills.
3. Must have Organizational skills and the ability to understand detailed information.
4. Must have Knowledge of current marketing trends.
5. Must have People management & leadership.
6. Must be resourceful, innovative, self-motivated, and confident in high-stress situations
7. Must have Product Management, Product Development understanding.
8. Must have good analytical and troubleshooting skills with end-users / customers.
9. Must have competitive intelligence.

Perks and Benefits

The company provides medical insurance and other benefits.

Roles and Responsibilities

• Quick learner with a great attitude and should be willing to learn new technology. Basic knowledge in HTML, JavaScript, C or any other coding language
• Good in Communication and having excellent professional values.

Responsibilities:

• Interact & Interview Chairperson of college or university.
• Featured & Research oriented articles about the Education System.
• Interview of famous personalities from the educational industry.
• Stories of success from leading professionals.

Requirements:

• Proven working experience as a Reporter.
• Portfolio of published articles.
• Computer proficiency (MS Office, digital editing, web search, databases)
• Excellent communication, lobbying, and active listening skills.
• Good hold in education industry persons.
• Bachelors degree in journalism or mass communications.