Business Analyst

• Technical Leadership & Delivery: Lead the design, development, and deployment of customized Salesforce solutions, ensuring adherence to best practices for architecture, scalability, and security.
• Project Oversight: Oversee all technical aspects of Salesforce projects, from requirements gathering to final deployment, including integration, testing, and performance optimization.
• Team Management: Provide technical leadership and guidance to a team of Salesforce developers, conducting code reviews, setting development standards, and ensuring timely and quality deliverables.
• Stakeholder Collaboration: Work closely with business stakeholders to understand their requirements, translate them into technical specifications, and ensure successful implementation.
• Custom Development: Architect and build custom Salesforce applications using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce tools.
• Integrations: Design and implement Salesforce integrations with third-party systems using REST, SOAP, and API integration tools such as Mulesoft.
• Platform Optimization: Manage, maintain, and optimize existing Salesforce environments, identifying opportunities for improvements in performance, security, and user experience.
• Continuous Improvement: Stay current with Salesforce releases and platform enhancements, recommending updates and innovations to keep systems at the cutting edge.
• DevOps & CI/CD: Drive the adoption of DevOps practices, including continuous integration and deployment (CI/CD), ensuring smooth and efficient code management processes.
• Mentorship: Mentor junior developers, providing guidance on best practices, troubleshooting, and problem-solving, fostering a culture of continuous learning and technical excellence.

Requirements:

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• 6+ years of experience in Salesforce development and technical leadership, with in-depth knowledge of Apex, Visualforce, Lightning Web Components (LWC), and Salesforce integrations.
• Strong experience in architecting scalable and secure Salesforce solutions, with proven success in delivering complex technical projects.
• Expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud and platform capabilities, with a deep understanding of platform limitations and opportunities.
• Extensive hands-on experience with API integration tools such as REST, SOAP, and Mulesoft.
• Proven ability to lead technical teams, manage resources, and deliver high-quality solutions on time and within budget.
• Strong analytical and problem-solving skills, with a track record of efficiently resolving complex technical challenges.
• Salesforce certifications such as Salesforce Certified Technical Architect or Salesforce Platform Developer II are highly preferred.
• Experience with implementing DevOps processes, including continuous integration and deployment (CI/CD).
• Excellent communication, collaboration, and leadership skills, with the ability to work effectively with global teams and stakeholders

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Role and Responsibilities

• Collaborate with multiple partners of project and act as a bridge between technical and business team
• Expertise with development along with having an ability to have team-members driven
• Identify and address technical problems and propose creative solution that would bring value to projects
• Work closely with Program manager, UX and Business teams on Estimation, timelines and delivery risks and issues
• Facilitate and drive technical discussion on requirement and change requests
• Identify delivery slippage and mitigate technical risks to avoid slippage
• Be competent in designing architecture design documents and diagrams

• Minimum 8 years of UI experience.
• Having built complex (not Proof of Concepts) solutions on both React and Angular applications. Not familiarity but expertise is what is being looked for in both
• Build applications using HTML5, using JavaScript frameworks such as React.JS, Angular, Vue.js, CSS 3
• Having experience of Technology shift and migration
• Create/build real-time systems with high concurrency
• Having Awareness and experience of atomic design concepts, reusable elements, Progressive Web Apps, CDNs
• Build reusable UI components, ensuring that UI code base is scalable and maintainable
• Build UI component libraries to be used across the organization
• Driving code reviews effectively

• Relationship building with business and customers
• Active listening, negotiation, problem solving
• Team building

Essential Duties & Responsibilities included but are not limited to:

• Handle Level 1 and Level 2 Telephony, some Network support, and

escalations from Level

• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.

• Understanding of Network Support for Switching, Wireless and routers

• Log tickets and assist end users with technical queries, or escalate to the appropriate team

• Deployment, implementation, and ongoing support of telephony

solutions/systems with assistance of onsite tech team

• Ability to trouble-shoot and partner with other teams remotely for

resolution

• Follow up on outstanding requests and ensure timely resolution

• Involvement in scoping replacement or implementation options for client proposals

Required Qualifications

• 3-5+ years working in a Help Desk or IT support environment

• 2-3+ years of phone system/PBX experience

• 2-3+ years of SIP experience

• 2-3+ years of Network troubleshooting experience for LAN/WAN

• Some desirable telephony qualifications or experience in any of the

following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk

(Training will be provided on major solutions that we use)

• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet

• Excellent verbal and written skills to both customers and internal staff

• Proactively identify and resolve problems, using documented or

researched answers and providing resources to other IT staff and users

• Organizational and prioritization skills

• Demonstrated ability to quickly learn new job-related tasks

• Ability to work effectively in a team atmosphere as well as alone

depending on shift placement.

What do you need for this Role?

• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.

• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.

•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

Exp : 3+ years

Job Description:

We are looking for a highly skilled full stack developer who is comfortable with both front and back-end programming. The person would be responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside backend developers for application’s features/ functionalities. The person would be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Skillsets required:

•  Hands on experience in development using Angular/React, Node JS & Python or Django framework
• Should have experience in any Database and working knowledge on any major Cloud like AWS or Azure
• Must have Web Services/ API knowledge
• Exposure to Docker, Kubernetes and defining CI/CD pipeline for deployment of a project is an added advantage
• Knowledge of multiple front-end languages and libraries (e.g., HTML/ CSS, JavaScript, XML, jQuery) will be preferred
• Must be experienced in client interaction & mentoring the team.

Responsibilities:

•  Work with development teams and product managers to ideate software solutions
•  Design client-side and server-side architecture
•  Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Check the platform to ensure responsiveness and efficiency
• Troubleshoot, debug, and upgrade the platform
•  Create security and data protection settings
• Work with the analysts to improve the platform

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

We are looking for

We are looking for an innovative and mission-driven Director, Engineering to play a pivotal role in building the most critical engineering solutions for our business growth. This new role will be supporting the enterprise and Technology organization of business line.

The Director, Engineering works with the Product Owner to understand the business strategy and work together to define the roadmap of product feature development over the next couple of years. Along with that the key aspect is to ensure that the team is aligned to deliver these strategic initiatives which would encompass building data streams, data analytics and feature development across multiple projects in close partnership with our Product teams.

As a Director Engineering in Acqueon you will….

Responsive team player who can proactively contribute for building technical strategies for applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.

• Lead a team of strong developers, working on large-scale, complex and cutting-edge systems and ensure that the team optimizes codes, while contributing to business goals and product strategies
• Chalk-out and implement the vision, technology roadmap and business goals
• Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share and seek feedback
• Managing the development and delivery of complex features from design to production according to product requirements
• Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing scalable and high quality technology solutions at a rapid pace, estimate and plan projects in an agile environment
• Ensuring that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards
• Building a strong development team that can work independently and at the same time will collaborate with other international R&D teams
• Responsible to review Architecture and design technically robust, flexible and scalable solutions and deep understanding of technologies and architecture in a highly scalable and available set-up
• Expertise in highly transactional, large relational and complex systems
• Strong object oriented design skills, and an uncanny ability to design intuitive modules and class-level interfaces
• Superior management skills to manage multi-engineer projects and experience in delivering high quality projects on time
• Strong technical competence with a track record of individual technical accomplishments

As a Director in Acqueon you will need….

• An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred
• With 15+ years of experience in building and managing highly skilled development teams, and the ability to lead, coach and influence them
• Deep understanding in Java, Golang, SQL/NoSQL database, Elastic search, K8S and Docker
• Experience in developing scalable, concurrent, low-latency, fault tolerant systems
• Strong track record of leading and managing the delivery of software development projects, meeting key milestones and overcoming challenges
• Previous experience in working with other international R&D, product management and support teams
• Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems
• Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.
• Work closely with the Architects and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery). Within the established architectural guidelines.
• Ability to manage, track and identify risks, bottlenecks and challenges ahead of time, and oversee technical coordination to resolve them
• Willingness to work in a fast paced, and driven team in a context-switching environment
• Should have experience with CDP platforms, NoSql platforms, java/python, AWS platform, ELT (connectors to fetch data, transform) additionally experience with Sagemaker, AI Modelling and Data Science would be a plus

JOB DESCRIPTION

Senior Frontend Engineer (React)

About us-

It is an app that allows offline businesses to sell their products and services

online. On our app, the users can make beautiful product catalogues (catalogs) right from a

smartphone and share with their customers easily on different social media apps such as

Whatsapp Business, Whatsapp, Facebook, Instagram etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital. We is currently powering over 3.7 M ecommerce stores built by indian small businesses and growing at a crazy rate.We are looking for a full-stack developer to join our team who will be part of our new innovations team.

DESCRIPTION-

We are looking for a great Frontend developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

RESPONSIBILITIES-

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

REQUIREMENTS-

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Familiarity with RESTful APIs and sockets
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM,etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools
• Experience with PWAs and React Native is a huge plus