Business Analyst

Company Name- WINIT (WINIT Mobile Sales Force Automation | WINIT (winitsoftware.com))

Qualification- Any Graduate (CSE, IT)

Work experience- Fresher

Salary- 2.4 LPA

Location- Hyderabad

No of openings- 2

Job Description:

We are seeking a motivated and detail-oriented QA Trainee to join our team

in Hyderabad/Secunderabad. This is an entry-level role ideal for candidates who are eager to build a

career in software quality assurance and gain hands-on experience in testing software applications

while working closely with experienced QA and development teams.

Responsibilities:

• Assist in executing test cases to validate software functionality, performance, and reliability.

• Identify, log, and track defects under the guidance of senior QA team members.

• Support in preparing and maintaining test cases, test data, and test reports.

• Participate in requirement analysis and review sessions to understand application workflows.

• Learn and follow QA processes, standards, and best practices.

• Support regression testing and basic automation activities as required.

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or

pursuing final year).

• 0–1 year of experience or relevant academic/project exposure in software testing.

• Basic understanding of manual testing concepts and SDLC.

• Familiarity with Agile methodologies is a plus.

• Knowledge of testing tools such as JIRA, Selenium, or TestRail is an added advantage.

• Strong attention to detail and willingness to learn.

• Good verbal and written communication skills.

• Ability to work collaboratively in a fast-paced environment.

About our company:

We are an mSFA technology company that has evolved from the industry expertise we have gained

over 25+ years. With over 600 success stories in mobility, digitization, and consultation, we are today

the leaders in mSFA, with over 75+ Enterprises trusting WINIT mSFA across the globe.

Our state-of-the-art support center provides 24x7 support to our customers worldwide. We

continuously strive to help organizations improve their efficiency, effectiveness, market cap, brand

recognition, distribution and logistics, regulatory and planogram compliance, and many more

through our cutting-edge WINIT mSFA application.

We are committed to enabling our customers to be autonomous with our continuous R&D and

improvement in WINIT mSFA. Our application provides customers with machine learning capability

so that they can innovate, attain sustainable growth, and become more resilient.

At WINIT, we value diversity, personal and professional growth, and celebrate our global team of

passionate individuals who are continuously innovating our technology to help companies tackle

real-world problems head-on.

Job Summary:

We are looking for a highly motivated and skilled Software Engineer to join our team.

This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.

The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.

Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.

Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.

Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.

Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.

Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.

Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).

Good knowledge on Data Structure and their correct usage.

Open to learn any new software development skill if needed for the project.

Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.

Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.

Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.

Good knowledge on the implications.

Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

You have developed software using web technologies.

You have handled a project from start to end.

You have worked in an Agile Development project and have experience of writing and estimating User Stories

Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.

Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.

Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.

Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.

Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

🚀 Hiring: MERN Stack Developer

⭐ Experience: 3+ Years

📍 Location: Mumbai ( Andheri East)

⭐ Work Mode:- 5 Days Work From Office

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

💡 Interview Mode - Walkin Interview

We are looking for a MERN Stack Developer skilled in MongoDB, Express.js, React.js, and Node.js to build scalable, high-performing web applications.

💫 What We’re Looking For:

✅ Proficiency in React.js, Node.js, Express.js, MongoDB

✅Strong in JavaScript (ES6+), REST APIs, Git

✅Good problem-solving & debugging skills

Senior Executive - Analytics

Overview of job :-

Our Client is the world’s largest media investment company which is a part of WPP. They are a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

We are currently looking for a Sr Executive – Analytics to join us. In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential.

Reporting of the role - This role reports to the Director - Analytics,

3 best things about the job:

1. Responsible for data & analytics projects and developing data strategies by diving into data and extrapolating insights and providing guidance to clients

2. Build and be a part of a dynamic team

3. Being part of a global organisations with rapid growth opportunities

Responsibilities of the role:

 Build Marketing-Mix and Multi-Touch attribution models using a range of tools, including free and paid.

 Work with large data sets via hands-on data processing to produce structured data sets for analysis.

 Design and build Visualization, Dashboard and reports for both Internal and external clients using Tableau, Power BI, Datorama or R Shiny/Python.

What you will need:

 Degree in Mathematics, Statistics, Economics, Engineering, Data Science, Computer Science or quantitative field.

 2-3 years’ experience in Marketing/Data Analytics or related field with hands-on experience in building Marketing-Mix and Attribution models.  Proficiency in one or more coding languages – preferred languages: Python, R

 Proficiency in one or more Visualization Tools – Tableau, Datorama, Power BI

 Proficiency in using SQL.

 Proficiency with one or more statistical tools is a plus – Example: SPSS, SAS, MATLAB, Mathcad.

 Working experience using big data technologies (Hive/Hadoop) is a plus

• Strong working knowledge of Typescript, MongoDB, MySQL, Express

• Strong proficiency in TypeScript, JavaScript including DOM manipulation and the JavaScript object model, ES6

• Hands-on experience in React JS

• Strong understanding of HTML5, CSS3

• Strong understanding of NodeJS fundamentals

• Knowledge and experience working with PostgreSQL is a major plus

• Experience with ORM libraries

• Familiarity with RESTful APIs

• Knowledge of tools like Git, GitHub, JIRA, Cucumber, Jasmine, and others that make coding more efficient and easier to share
• Familiarity of working in either the AWS Cloud or Azure including Docker + Kubernetes based microservice deployment.

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!