Digital Marketing Executive

Who are we :

Trendlyne is a funded, profitable products startup in the financial markets space. We have cutting-edge analytics products built for Indian and US customers, for stock markets and mutual funds.

Our founders are IIT + IIM graduates, with strong tech and marketing experience. We have top finance and management experts on the Board of Directors.

What do we do :

We build powerful analytics in the US and Indian stock market space that are best in class. Organic growth in B2B and B2C products has already made the company profitable. We deliver 1 billion+ APIs every month to B2B customers, and have a B2C website and app.

Tech Stack :

• Python (Django / Flask / FastAPI)
• PostgreSQL / MySQL
• Redis / caching systems
• REST APIs

Job Responsibilities :

• Develop and maintain scalable, robust backend systems using Python frameworks.
• Work closely with product managers and other cross-functional teams to help define, scope, and deliver world-class products and high-quality features addressing key user needs.
• Translate requirements into system architecture and implement code while considering performance issues of dealing with billions of rows of data and serving millions of API requests every hour.
• Ability to take full ownership of the software development lifecycle from requirement to release.
• Writing and maintaining clear technical documentation enabling other engineers to step in and deliver efficiently.
• Embrace design and code reviews to deliver quality code.
• Play a key role in taking Trendlyne to the next level as a world-class engineering team.
• Develop and iterate on best practices for the development team, ensuring adherence through code reviews.
• As part of the core team, you will be working on cutting-edge technologies like AI products, online backtesting, data visualization, and machine learning.
• Proficient understanding of the performance of web and mobile applications.

Job Requirements :

• 1+ years of experience with Python and Django / Flask / FastAPI.
• Good knowledge of APIs, databases, and system performance.
• Strong understanding of relational databases like PostgreSQL or MySQL and Redis.
• Ownership mindset: you build it, ship it, and take responsibility for it in production.
• Strong communication skills: ability to articulate technical decisions clearly to both engineers and non-technical stakeholders.
• Bonus: Familiarity with JavaScript, HTML, or CSS is a plus but not required.

Java/Python Developer(60% Java - 40% Python) - Mid Level Hands On Strong Developer

- 3 Years to 5 Years - Level 2

- 5 Years to 7 Years - Level 3

Location - Mumbai Commerz3 Office Only

He/She candidate must possess a strong technology background with advanced knowledge of Java

and Python based technology stack.

Java, J2EE, Spring MVC, Python, JPA, Spring Boot, REST API, Database, Playwright, CI/CD pipelines

. At least 3 years of Hand-on Java EE and Core Java experience with strong leadership qualities.

. Experience with Web Service development, REST and Services Oriented Architecture.

. Expertise in Object Oriented Design, Design patterns, Architecture and Application Integration.

· Working knowledge of Databases including Design, SQL proficiency.

. Strong experience with frameworks used for development and automated testing like SpringBoot, Junit, BDD etc.

. Experience with Unix/Linux Operating System and Basic Linux Commands.

. Strong development skills with ability to understand technical design and translate the same into workable solution.

. Basic knowledge of Python and Hand-on experience on Python scripting

. Build, deploy, and monitor applications using CI/CD pipelines.

Proven experience in SEO, LLM and ASO.

● Strong knowledge of Google Analytics, Search Console, Ahrefs, SEMrush, Moz, and other SEO tools.

● Solid understanding of content marketing strategies for both SEO and ASO.

● Looking candidates from Media and E-Commerce Industry

● Hands-on experience with app store algorithms, keyword optimization, and mobile user behavior.

● Familiarity with HTML, CSS, JavaScript , and overall website optimization techniques.

• Preference is for local candidates in Delhi/NCR, from FMCG (food), experience in Private / White Labelling, working on sales target of minimum 5cr monthly.
• Need MALE candidate ONLY.
• Well connected with FMCG buyers. ( FMCG Exports experience required )
• Business Development in Exports from India to other countries, to expand the network of distributors and stockists, primarily South-Asia and Europe.
• Strong knowledge of EXIM laws and regulations.
• Currently managing a toppling not less than 5 M$
• Min 7 years of experience in B2B business and sales orders cycle
• Min 5 years of experience in sales forecast accuracy primary and secondary sales
• Min 5 years of experience managing market spendings ( trade activations ) and ROI
• Traveling to export markets upon requirement
• Min 5 years of experience in managing distributors across Asia or/and Africa
• Solid knowledge of market expansions, NPDs ( new products developments ), new product launch , JBP ( joint business planning ) , distribution management/KPIs, channel management
• Well experienced in developing and implementing export sales strategies
• Well experienced in budgeting, financials and value chain models
• Experience in dealing with GM and director levels

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

• Expert knowledge of IBM DB2 V11.5 installations, configurations & administration in Linux systems.
• Expert level knowledge in Database restores including redirected restore & backup concepts.
• Excellent understanding of database performance monitoring techniques, fine-tuning, and able to perform performance checks & query optimization
• Good knowledge of utilities like import, load & export under high volume conditions.
• Ability to tune SQLs using db2advisor & db2explain.
• Ability to troubleshoot database issues using db2diag, db2pd, db2dart, db2top tec.
• Administration of database objects.
• Capability to review & assess features or upgrades to existing components.
• Experience in validating security aspects on a confidential database.
• Hands-on experience in SSL communication setup, strong access control, and database hardening.
• Experience in performing productive DB recovery and validating crash recovery.
• Experience in handling incidents & opening DB2 support tickets.
• Experience in deploying a special build DB2 version from DB2 support.
• Worked in environments such as 12x5 supports of production database services.
• Excellent problem-solving skills, analytical skills.
• Validate security aspects on a confidential database
• SSL communication setup, strong access control; database hardening
• Validate Crash recovery
• perform productive DB recovery
• On incidents open db2 support tickets
• Deploy a special build DB2 version from db2 support

Good to have:

• Experience in handling application servers (WebSphere, WebLogic, Jboss, etc.) in highly available Production environments.
• Experience in maintenance, patching, and installing updates on WebSphere Servers in the Production environment.
• Able to handle installation/deployment of the product (JAR/EAR/WAR) independently.
• Knowledge of ITIL concepts (Service operation & transition)

Soft skills:

• Ability to work with the global team (co-located staffing).
• Carries learning attitude, should be an individual contributor and must have excellent communication skills.
• Support: 12/5 support is required (on a rotational basis).

High Level Scope of Work :

• Work with AI / Analytics team to priorities MACHINE LEARNING Identified USE CASES for Development and Rollout
• Meet and understand current retail / Marketing Requirements and how AI/ML solution will address and automate the decision process.
• Develop AI/ML Programs using DATAIKU Solution & Python or open source tech with focus to deliver high Quality and accurate ML prediction Model
• Gather additional and external data sources to support the AI/ML Model as desired .
• Support the ML Model and FINE TUNEit to ensure high accuracy all the time.
• Example of use cases (Customer Segmentation , Product Recommendation, Price Optimization, Retail Customer Personalization Offers, Next Best Location for Business Est, CCTV Computer Vision, NLP and Voice Recognition Solutions)

Required technology expertise :

• Deep Knowledge & Understanding on MACHINE LEARNING ALGORITHMS (Supervised / Unsupervised Learning / Deep Learning Models)
• Hands on EXP for at least 5+ years with PYTHON and R STATISTICS PROGRAMMING Languages
• Strong Database Development knowledge using SQL and PL/SQL
• Must have EXP using Commercial Data Science Solution particularly DATAIKU and (Altryx, SAS, Azure ML, Google ML, Oracle ML is a plus)
• Strong hands on EXP with BIG DATA Solution Architecture and Optimization for AI/ML Workload.
• Data Analytics and BI Tools Hand on EXP particularly (Oracle OBIEE and Power BI)
• Have implemented and Developed at least 3 successful AI/ML Projects with tangible Business Outcomes In retail Focused Industry
• Have at least 5+ Years EXP in Retail Industry and Customer Focus Business.
• Ability to communicate with Business Owner & stakeholders to understand their current issues and provide MACHINE LEARNING Solution accordingly.

Qualifications

• Bachelor Degree or Master Degree in Data Science, Artificial Intelligent, Computer Science
• Certified as DATA SCIENTIST or MACHINE LEARNING Expert.