Business Analyst

JOB DESCRIPTION AND RESPONSIBILITIES:

• Work as a Member of The File Transfer Engineering team involved with the Configuration, Maintenance, and Support of Sterling File Gateway, Connect Direct (NDM) environment.
• This position will participate in the design & development of technical solutions within company strategic B2B/MFT platform which provide innovative technical improvements, improve quality and operational excellence, lower cost, satisfy regulatory and compliance requirements, mitigate risk, and satisfy business objectives.

QUALIFICATIONS:

• Bachelor’s degree in computer engineering/Science Degree or related field
• 4-5 years’ experience in supporting real time production environments.
• Extensive debugging skills and fixing experience
• General knowledge of industry standards and best practices for supporting middleware technologies
• Knowledge of Ping Access, Ping Federate, LDAP, Active Directory, Connect Direct (NDM) Unix/Windows/Mainframe
• Developing transformation maps and processes for any-to-any data formats and RDBMS queries using IBM Sterling B2B Integrator mapping and business process modeling tools.
• This position requires sophisticated knowledge of B2B/MFT concepts, technologies, best practices, standards, and architectures within the IBM File Gateway suite.
• Minimum five years of technical experience in IBM File Gateway Suite (IBM Sterling B2B Integrator (preferably version 6.x) and IBM Sterling File Gateway, Sterling External Authentication Server, Secure Proxy, IBM Control Center Monitor) including:
• Experience with Installation and configuration of multi-node architecture environments, including upgrades and platform migration.
• Experience in setting up and testing disaster recovery environment to handle failover scenarios.
• Experience with onboarding new partners, transactions and making changes to existing partners to meet internal and external requirements.
• Experience in configuring adapters, service configuration and policies.
• Experience in setting up and configuring industry-standard communication protocols such as SFTP, FTPs, FTP, HTTP, HTTP, Connect: Direct, WebSphere MQ
• Experience with security configurations SSL certificates, SSH keys, PGP/GPG
• Experience with IBM File Gateway Suite maintenance and administration
• Experience with external authentication integration
• Experience with Java extensibility
• Development of custom protocols, custom file layers and custom consumer identification
• Must possess strong analytical, problem-solving, and root cause analysis skills.
• Hands-on experience in Production Support, resolving critical incidents using the IBM File Gateway Suite
• Knowledge of SQL queries, database schemas and related concepts using Oracle
• Knowledge of IBM Sterling File Gateway APIs.
• Should have Excellent communication and customer service skills.

• Work closely with our high-value customers (large Ed-Youtubers and offline Educators) and multiple teams inside Classplus to bring to life new revenue streams

• Project manage the expansion of existing revenue streams by establishing reporting and governance cadences, working closely with various business leaders within the company

• Lead the external stakeholder management, new and existing partnerships, breaking into prospective Educator networks and conducting rigorous market research

• Own hiring and scaling of new teams, business functions and creating a playbook for scaling these with low human intervention

• Spearhead 0-1 initiatives with the business leaders and help them out with process improvements as well as drive founder initiatives anchored around revenue generation

• Manage operational execution level elements as we scale and build new businesses

• Are a seasoned veteran: Have 5-7 years of experience in business teams of high-growth top-tier startups, within which Ed-tech and B2B experience is a plus

• Bring your A-game: Bring a founder mindset to work everyday - extreme ownership, buck stops at you, aggression to win, uncompromising ethics, have a strong data orientation and are a self-starter

• Are a people-person: Can work with multiple stakeholders, keep them aligned toward a common vision and maintain relationships that stand the test of time

• Know the yard: Have gotten your hands dirty with complex execution and have a strong operational experience in building things that did not exist before

• Can innovate: Have managed revenue targets in the past, while having thought of and implemented out of the box experiments that made your revenue growth organically sustainable

• Are trustworthy: Are great with people and think quick on your feet, have an irreverence for bottlenecks and reverence for solutions

• Can adapt and improvise: Have strong learning agility and pick things up quickly, are able to multitask with 2-3 simultaneously open threads and have a high tolerance for rapid context switching
  
  

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ❤ 

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

• Ability to effectively partner with senior business leaders
• Understanding and awareness of latest talent acquisition trends and growth hacks that are relevant to multiple functions suitable for immediate hiring needs.
• Technology first and enterprise company background and understanding.
• Collaborative attitude and proactive approach in driving stakeholder team/s.
• Hands-on experience of owning up and driving immediate hiring needs of the company.
• Demonstrating ownership & accountability, long term thinking, planning & prioritizing.
• Strong negotiation skills and career guidance to the incoming talent
• Strong communication skills - Business communication , verbal and written.

• Build a Talent acquisition philosophy in order to solve for recruitment strategically and for rapid implementations in achieving recruitment needs across the organisation and global locations.
• Provide professional expertise and support in the design, development and implementation of the talent acquisition process that is required to achieve business goals and results in the creation of a right talent benchmark and establish right models to create active and proactive talent pipeline for the companies quarterly hiring goals .
• Source and engage with leadership and senior level talent for the open roles of the company
• Set up proactive talent acquisition and candidate experience management processes.
• Collaborate with leaders to get the right visibility in the talent forums in India and outside.
• Collect, analyze and maintain data gathered to inform targeted talent pool across all levels and functions
• Partner across all functions & businesses across to build various recruitment practices for diverse teams within .
• Be a go-to leader and SME’ for the leadership team for all recruitment related aspects.
• Proactively manage “Time - Quality - Cost” metric for TA to set right TA practices for the company
• Handle end to end recruitment across all functions
• Establish scalable recruitment systems, processes and tools for the company
• Build and execute the talent branding activities with short term and long term goals in mind.
• Work with senior leadership for hiring planning and spearhead the execution

• Having managed recruitment of a rapid growing tech organizations
• Managed small size global recruitment teams earlier (at least for 2-3 yrs of leading team)
• 10-12 yrs of relevant talent acquisition experience
• Having worked in tech and business recruitment in needs
• Having experience in spearheading recruitment function in a product company from 30-150 people

Amagi Media Labs is rapidly disrupting the TV broadcasting Industry as we know it. Founded in 2008, Amagi is now the largest TV AD Network with over 30 million advertising seconds and more than 400 TV channels working on Amagi’s Cloud Infrastructure and managed playout servers. To know more about what Amagi does please visit http://www.amagi.com">www.amagi.com

Technical Program Manager Job Description

Amagi is looking to expand its project/program management team responsible for managing end to end development and delivery of various ongoing software development programs and initiatives within Amagi. We are looking for people who are process oriented, have a strong technology background, who have experience in executing and managing large software projects in the past. The software development projects under execution are largely in the intersection of media and cloud technology domains. 

Responsibilities

• End-to-end ownership of multiple short term and long term product development and delivery initiatives for Amagi's key products 
• Working closely with cross-functional teams like engineering, product, quality assurance, operations and customer success teams.
• Articulating and defining program milestones for  successful and timebound completion of initiatives by developing project plans in collaboration with all the stakeholders. 
• Identifying and resolving process bottlenecks, dependencies and related challenges
• Enterprise program management : Apart from standard product offerings, for enterprise customers, Amagi offers tighter integration and customization of their workflows over the core product offerings.  In this role you one manage end to end onboarding and going live for such enterprise customers.  This involves 
• Working with pre-sales/sales/onboarding/customer to get the requirements
• Prepare a detailed project plan & track it across teams; keep the stakeholders (Sales, ONB, Customer) updated on status and milestones
• Work with Enterprise Engagement Team in Broadcast Engineering closely to deliver according to the plan
• Get the customer trained on the platform before going live
• Formally hand off to support once the customer has gone live

• Create, publish and maintain well organised, comprehensive data and information about the initiatives to enable organization wide transparency and reporting
• Developing dashboards and success metrics to provide visibility to various stakeholders.  
• Ensuring consistent and clear status reporting 
• Prepare presentations and provide supporting data as needed

• Managing one or more programs involving product development initiatives belonging to various categories, like 
• Cutting edge cloud technology intensive SaaS products
• Software solution involving media technology (eg, audio/video streaming) 
• Web frontend and backend related products (built on latest web frameworks)

• Setting up processes, actively participating in improving and maintaining processes for product development and delivery initiatives to enable efficiency across organization
• Based on agile methodologies and project management best practices
• Training and evangelizing the participating teams on agile processes

• Managing executive stakeholders
• Helping the program management team as a whole to publish metrics, dashboards to bring visibility of various programs to the executive team.
• Helping the executive team to take directional calls on new and ongoing programs.  

Desired Skills and Experience

We'll need you to have a good foundation for establishing technical and non-technical enablement needs for internal and external teams.

Required Skills: 

• Communication skills: The candidate must be good at business communication, good at using all modern tools at disposal, be able to organize and lead meetings as and when required. 
• Technical Knowledge: The candidate must have a strong technical background and must be well aware of software engineering technology stacks popularly used in technology heavy companies. The candidate must be able to write and present tech heavy documentation.
• Process Knowledge: The candidate must have experience in running process oriented programs and projects, must have knowledge of agile frameworks, and should be able to set up agile processes for existing and new product development initiatives. 
• Data driven acumen: The candidate must be able to do qualitative and quantitative analysis on available data and metrics to take up calls and set directions for the team.
• Relationship management: The candidate must be able to maintain a good working relationship with various cross functional team members and key stakeholders.

Required Experience:

• Experience in running scrum ceremonies and managing related artifacts
• Hands on experience in project management tools (e.g. Jira)
• Domain experience: Prior experience in media technologies like OTT, audio/video technologies, AWS/GCP cloud based application or web application development

Formal Qualifications:

• Certifications (Preferable):  Agile certifications - CSM® / PMI-ACP® / SaFE® 
• Preferred Work Experience: 2 - 5 years 
• Enterprise Program managers: 5-7 years in Project/Program management
• Educational Qualifications: BE/BTech + MBA (From Tier I/II institutes) 

Key Skills

• In depth knowledge of Node.js
• Knowledge of integration with front-end JavaScript libraries and frameworks like react js
• Should be experienced with Micro-services.
• Knowledge of both SQL and NoSQL databases such as MySQL, Oracle, MongoDB
• Working experience of Git preferably bitbucket.
• Good knowledge of CI/CD preferably using bitbucket pipelines and Jenkins.
• Working knowledge of agile methodologies and techniques

• alling existing and potential customers to persuade them to purchase company products and services
• Accurately record details of customers' purchase orders
• Processing all customer purchases accordingly
• Generating promising leads for the outside sales team to pursue
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services
• Developing and sustaining solid relationships with customers to encourage repeat business
• Using sales scripts proffered by the company to drive sales and respond to customer rejections
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales