Business Analyst

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

This role requires being in the office from Monday to Saturday, 9 AM to 6 PM.

We are looking for a creative and detail-oriented Video Editor to craft high-quality, engaging video content for YouTube.

Responsibilities:

• Develop a deep understanding of the study abroad landscape to tailor content that resonates with prospective students and global audiences.
• Edit raw video footage into polished, high-quality productions with seamless transitions, captivating motion graphics, and consistent visual aesthetics.
• Trim and sequence clips to create a coherent and engaging narrative that aligns with the story being told.
• Enhance video quality using advanced color correction, grading, and sound design, including the integration of royalty-free or custom background music to elevate viewer engagement.
• Add subtitles, animations, transitions, and motion graphics to improve clarity and appeal.
• Design visually appealing thumbnails that effectively represent and promote the video content.
• Stay up to date with the latest trends and technologies in video editing and digital storytelling to bring fresh, innovative ideas to every project.
• Optimize video output while adhering to brand guidelines and maintaining a consistent storytelling approach.

Requirements:

• Strong storytelling skills and the ability to visualize and communicate ideas creatively.
• A creative mindset with an eye for detail and design consistency.
• Proficient in:
• Adobe Premiere Pro
• Adobe After Effects
• Photoshop
• Illustrator
• Video editing and post-production workflows

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe, and Middle East.

Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customersIntuitive is the fastest growing top-tier Cloud Solutions and Services company.

Job Description                                                                                                                                                                                                                                                 

• Experience in Forcepoint Proxy infrastructure with SSL inspection Experience in Cloud Proxy infrastructure Experience in Forcepoint DLP or any DLP tools knowledge of various security compliance requirements.
• Knowledge in different types of VPN , encryption standards, Certificates
• Knowledge in SIEM tools ( Alien vault / Qradar)
• Understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks). Understanding of Cloud security Understanding of SSO and different authentication methodologies
• Should have hands-on knowledge on Forcepoint version upgrade

• Meeting with the design team to discuss the needs of the company.
• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.
• Updating website features and security patches.

We are looking for a Python Web Developer Intern responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end.

Perks of working with us:

• Competitive stipend
• Remote option available
• Certificate and Letter of recommendation
• Slack/Asana focussed environment
• Cool managers
• Meme focussed communication
• Opportunity to convert to work full-time

Skills

• In-depth knowledge in Python, with knowledge of at least one Python web framework 
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Good understanding of server-side templating languages
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Understanding of accessibility and security compliance
• Strong analytical skills and problem solving aptitude
• Attentive to details
• Available for 6 months

About 1K

1K is an early-stage start-up building India’s first network of small-format stores (kiranas) for smaller towns through an integrated offline-online immersive experiential model. We have started off with the aggregation of kiranas, developing a franchise network for the delivery of daily necessities. We plan to build on the entrepreneurial spirit and underutilized real estate pockets hiding in India’s smaller towns and fuel Bharat’s growth through them. We are funded by Info Edge Ventures, Falcon Edge, and Kae Capital.

At 1K, our objective is to build technology that serves the needs of our customers with utmost satisfaction. To help us in doing so, we are looking for an experienced product manager to own the full lifecycle of product development from conception through release. An ideal candidate should have a keen eye for gaps in consumer product offerings and the innovative mindset to fill them. You should have experience in guiding cross-functional teams in the successful creation of products that improve consumer experience and grow market share.

You'll be responsible for developing android applications for managing various working aspects of e-commerce, warehousing & supply chain systems while playing a critical role in the design, planning, development, and deployment and help develop best practices for future development.

Responsibilities:

• Developing, releasing, and maintaining native Android Applications and oversee mobile application development efforts
• Deliver across the entire app life cycle, design, build, code review, deploy, test, release to app stores and support
• Working directly with developers and product managers to conceptualize, build, test, and release products
• Carefully evaluate the technical trade-offs of every decision
• Work on bug fixing and improving application performance.
• Good to have experience in designing, implementing, and maintaining complex mobile applications
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Optimizing performance for the apps and keep up to date on the latest industry trends in the mobile technologies
• Solid understanding of UI Design practices

Requirements:

• 3+ years of hands-on experience in writing and deploying production quality code.
• Familiarity with test-driven development (TDD)
• Familiarity with CI/CD
• Great understanding of Android development
• Solid understanding of MVI/MVP/MVVM architecture.
• Expertise in Kotin with solid OOD principles, design patterns, dependency injection (Hilt/Koin/Dagger)
• Good grasp of algorithms, memory management, and multithreaded programming
• Hands-On experience with Android’s debugging, unit/UI ­testing, memory, and performance optimization tools.
• Awesome to have exposure working in startups.
• Great people skills!

• Testing mobile devices to ensure their configuration, operation, and capabilities work efficiently.
• Working with device manufacturers, product managers, and development teams to test and optimize mobile products.
• Developing automated test scripts and frameworks for improved mobile app performance.
• Working with a variety of databases and coding programs, such as Objective-C, Java, HTML, as well as XML and JSON feeds.
• Updating operating systems, specifically iOS, Android, Blackberry, and WindowsPhone 7.
• Producing clear and concise test reports and releasing notes to co-workers when needed.
• Providing feedback to development teams on technical, troubleshooting, or operational issues.
• Assisting with the configuration of test environments.
• Suggesting new processes and policies to improve mobile development techniques.

Mobile Test Engineer Requirements:

• Bachelors in engineering, computer science, computer engineering, information technology, or a similar degree.
• At least 3 years experience in mobile application testing and development.
• Working knowledge of mobile operating systems such as iOS and Android.
• Experience in developing automated test scripts.
• Ability to develop software applications using programming or scripting languages such as Java and HTML.
• Experience in using configuration management or version control tools.
• Strong communication and interpersonal skills.
• Ability to meet challenging deadlines and work in a fast-paced environment.