Team leader Telesales

• To analyze content marketing metrics and come up with suggestions/solutions make changes as needed that result in the overall growth of the team and content performance
• Regularly audit the content published on various platforms to maintain the content quality standards as per expectations
• To prepare and own content calendar for the content marketing team
• To create content marketing campaigns to drive leads and subscribers; Use SEO best practices to generate traffic to our site to search industry-related topics (combining online sources, interviews, and studies)
• To regularly produce various content types, including email, social media posts, newsletters, videos, blogs, and white papers
• To write clear marketing copy to promote our products/services
• To prepare well-structured drafts using Content Management Systems
• To proofread and edit blog posts before publication
• To coordinate with marketing and design teams to illustrate articles
• To conduct extensive keyword research and use SEO guidelines to scale web traffic
• To ensure all-around consistency (style, fonts, images, and tone)
• To actively manage and promote the company’s blog, and pitch articles to relevant third-party platforms
• To review & edit content produced by other members of the team and collaborate with other departments to create innovative content ideas

Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

The primary responsibilities include:

• Responsible for the overall software development lifecycle.
• Management and execution against project plans and delivery commitments
• Drive effective, mature Agile practices and continuous execution improvements within your teams.
• Manage stakeholder planning and communications ensuring key outcomes
• Recruit, coach, and mentor the best engineering and management talent
• Build, coach, and manage a strong team of engineers that set the standard and can up-level the overall talent of the extended organization.
• Provide a strong understanding of native mobile developer platforms and bring broad thought leadership to the next generation mobile developer experience.
• Anticipate and aggressively remove obstacles that slow down or prevent products and programs from delivering on product and program objectives.
• Balance urgent and effective action, commitment to excellence, and taking the initiative to resolve problems; holds internal stakeholders accountable where appropriate.

REQUIRED

• 8+ years of industry experience with 2+ years of senior leadership experience.
• Solid track record of over-achieving engineering and platform delivery and scaling targets in high volume, innovative and fast-paced high-pressure environment; proven results in delivery on platform product.
• Deep understanding of one or more of Java/Python/Scala. Ability to understand and critique the core library/language constructs with skilled knowledge on UI technologies like Angular 2+, React, D3.JS
• Working experience with Agile methodologies and durable team concepts.
• Knowledge in DevOps practices and tools.
• Knowledge in Cloud Technologies, CI/CD, Jenkins, Testing methodologies is preferred.
• Experience in server-side services using ElasticSearch, Kafka
• A strong track record of project delivery for large, cross-functional, projects and bringing in and growing engineering talent
• Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences.

Responsibilities: 
 

• The Machine & Deep Machine Learning Software Engineer (Expertise in Computer Vision) will be an early member of a growing team with responsibilities for designing and developing highly scalable machine learning solutions that impact many areas of our business. 
• The individual in this role will help in the design and development of Neural Network (especially Convolution Neural Networks) & ML solutions based on our reference architecture which is underpinned by big data & cloud technology, micro-service architecture and high performing compute infrastructure. 
• Typical daily activities include contributing to all phases of algorithm development including ideation, prototyping, design, and development production implementation. 

Required Skills: 
 

• An ideal candidate will have a background in software engineering and data science with expertise in machine learning algorithms, statistical analysis tools, and distributed systems. 
• Experience in building machine learning applications, and broad knowledge of machine learning APIs, tools, and open-source libraries 
• Strong coding skills and fundamentals in data structures, predictive modeling, and big data concepts 
• Experience in designing full stack ML solutions in a distributed computing environment 
• Experience working with Python, Tensor Flow, Kera’s, Sci-kit, pandas, NumPy, AZURE, AWS GPU
• Excellent communication skills with multiple levels of the organization 
• Image CNN, Image processing, MRCNN, FRCNN experience is a must.

Must Have

Degree in Computer Science or related field.
3 - 4 years’ experience in Angular or React.
Expertise in responsive and adaptive front end design and development. Proficiency in HTML, CSS, JavaScript, and jQuery.
Experience is RESTful web services.
Understanding of key design principles.
Experience in version control using Git, CI-CD principles.
Good problem-solving skills.
Excellent verbal communication skills.
Good interpersonal skills.

Nice to have

Experience with graphic design applications such as Adobe Illustrator. Understanding of SEO principles.
Knowledge of Cloud technologies like AWS or Azure.