Team leader Telesales

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.

Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.

• Being able to interpret data that translates into action to improve the team. 

• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.

• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.

• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.

• Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 

• Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 

• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.

• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 5+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results-driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with the team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer-facing communication skills
• Demonstrated data-driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and Excel skills

Language Skills Required Vs. Preferred: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Dear Job Seekers...!

Greetings from Vimishaitech..!

Job Title: Front End Developer

Locations: Coimbatore, Tamil Nadu, India

Minimum Experience: 5

Maximum Experience: 8

Position Overview:

Join our multinational team at the forefront of innovation! We are seeking a Senior Front End Developer with 5-8 years of experience, a tech virtuoso fluent in HTML, CSS, JavaScript, React, Angular, and other leading frameworks.

Responsibilities:

- Lead the development of sophisticated user interfaces for our global platforms.

- Collaborate closely with cross-functional teams to deliver high-impact solutions.

- Mentor junior developers and contribute to a culture of continuous learning.

Qualifications:

- 5-8 years of hands-on experience in front-end development.

- Expertise in HTML, CSS, JavaScript, React, Angular, and other modern frameworks.

- Proven track record in delivering complex, scalable web applications.

- Strong problem-solving skills and meticulous attention to detail.

- Proficiency in version control systems (Git).

Experience and Salary:

As par excellence in industry.

Company Description

Vimisha ITech was founded in 2012 and has become a leading software provider with a team of skilled professionals from diverse domains. The company is committed to delivering exceptional IT solutions to meet the business requirements of its clients. They strive to be the leading service provider in the burgeoning global IT market, catering to the demands of the worldly market tendency.

#SeniorFrontEndDeveloper #TechInnovation #GlobalOpportunity #HiringNow #WebDevelopmentJobs

Responsibilities 

• Generate, manage and forecast a sales pipeline on your own
• Navigate through complex sales cycles with some of the most prestigious companies in India
• Driving Business Growth Results for the company by efficient sales efforts. 
• Specifically Responsible for Sales growth amongst enterprise clients.
• Generate outbound leads, qualify leads and manage the conversion funnel 
• Provide demos to customers over web or in person, and answer first level technical questions 
• Prepare proposals, negotiate and close deals.
• Pitch PazCare product to CEOs, CHROs & senior executives in the meetings
• Study, analyze and track customer feedback to optimize the sales funnel and pricing 
• Coordinate with the marketing team for inbound leads and collateral 
• Working closely with the Founding team for developing business development strategy

Requirement

• Has at least 3-5 years of previous experience in selling Group health Insurance to corporates at a broking firm, and closed at least 10 policies worth 50 lakhs - 1 crore or more OR Has at least 3-5 years of previous experience to selling CHROs, CFOs in India.
• Bachelor's degree
• Tech Startup DNA

About NetElixir: 

NetElixir is a global digital marketing firm headquartered in Princeton, NJ. With a common goal of helping our customers and challenging ourselves to think differently, we face challenges and tackle them together as a team. We are a close-knit group of imaginative and friendly industry experts who bring our unique passions and personalities together to find creative solutions that drive results.

With offices in the US and India, NetElixir works persistently gathering, evaluating, computing, and formulating raw data and turning it into actionable insights for our customers. We work consistently to develop new technology that will improve and facilitate digital marketing efforts across the globe.

Role: React JS

Experience: 2 -5 Years

Company Website: http://www.netelixir.com/">www.netelixir.com 

Job Description:

To be part of Netelixir's Engineering Development Team in Digital Marketing, Consumer Insights, Analytics and Ecommerce Domains which caters to about 100 Ecommerce clients in USA & European Geographies

• Should have implemented at least 2-3 projects using React Interface (ReactJS, React Native).
• Experience with standard libraries for routing, state managers like Redux, knowledge of ES6 and Lodash.
• Familiarity with one of the design systems such as Material UI.
• Strong hands on exposure to convert visual designs to React based web interfaces
• Integration of the React with backend services.
• Exposure to building and integration of web interface with the backend service APIs implemented on Restful, SOAP etc.
• Proficiency in one or more of Java, Tomcat, MySql, MongoDB, Python, Angular, Bootstrap, JQuery, JS Frameworks, JSP, HTML5 CSS Frameworks will be added advantage. 

Required Skills

• As a Senior Core Java Developer, you will have a range of responsibilities from shaping and implementing strategic products to ensuring that company stays on the leading edge of technology
  • You will have generic capabilities across application development stack and strong technical expertise in one / two application layers
  • Excellent working knowledge of the following technologies:
  • Implementation exp (hands-on) on Server Side Java technologies (Core Java, Multithreading, Concurrent API’s, Executor services, collections, concurrent packages, DS/Algo, design patters/principles, basic data case, Junit/agile)
  • Design Patterns
  • SQL and Relational Databases such as DB2
  • Hands-on experience on Spring and Hibernate

• Design of the overall architecture of the web application.
• Optimization of the application for maximum speed and scalability.
• Solve complex performance problems and architectural challenges.
• Integration of user-facing elements developed by front-end developers with server-side logic.
• Learn and use core AWS technologies to design and then build available and scalable backend web services and customer-facing APIs.
• Troubleshoot and debug support issues and code blues autonomously.
• Assure quality of the solutions being developed within the team.
• Maintain technical mastery of the products being developed.
•  Person with a track record of delivering innovative solutions in the field of algorithm development.

• Strong knowledge of PHP frameworks such as Laravel Symfony etc. depending on your technology stack.
• Experience in working with MySQL database and analyzing the efficiency of queries.
• Worked with real time web applications and event driven architectures like Node.js or jQuery.
• Full-cycle PHP code development experience including debugging and performance analysis.
• Building scalable and performance oriented services with caching techniques and systems like Memcached, redis.
• Experience with NoSQL and distributed database like MongoDB, Cassandra or Redis.
• Comfortable with search engines like Solr or ElasticSearch.
• Working understanding of NGINX and Apache web servers.
• Working knowledge of RESTful paradigms and to build API for our front services and mobile applications.
• Passion for products, empathy for users, and aspiration to make big impact.
• Strong database design and query writing skills with a commitment to performance and efficiency.
• Solid engineering principles and clear understanding of data structures and algorithms.
• Knowledge of service-oriented architecture, microservices, and distributed systems.
• Strong problem-solving skills, algorithmic skills, and data structures.
• Experience in agile methodologies like Scrum.
• Good understanding of branching, build, deployment, continuous integration methodologies.