Team leader Telesales

Supply Wisdom is a global leader in transformative risk intelligence, offering real-time insights to drive business growth, reduce costs, enhance security and compliance, and identify revenue opportunities. Our AI-based SaaS products cover various risk domains, including financial, cyber, operational, ESG, and compliance. With a diverse workforce that is 57% female, our clients include Fortune 100 and Global 2000 firms in sectors like financial services, insurance, healthcare, and technology.

Objectives: The Technical Writer will collaborate closely with subject matter experts to create clear and comprehensive technical documentation for end users, covering product and technology policies, plans, procedures, user guides, manuals, release notes, and knowledge base articles. This role demands adept communication skills to convey complex technical information effectively to various stakeholders, ensuring documentation is comprehensive, accurate, and easily understood by developers, engineers, and non-technical team members.

Responsibilities

• Develop, write, and maintain comprehensive documentation, including product specifications, policies, procedures, and user guides tailored to Supply Wisdom’s risk intelligence solutions.
• Collaborate with stakeholders and subject matter experts to gather information, ensuring accuracy and completeness of documentation.
• Create and update templates for documentation, ensuring consistency and standardization.
• Review, edit, and manage documentation projects from start to finish, meeting deadlines and quality standards.
• Stay updated on industry trends and best practices, particularly in AI, Machine Learning, and data science, and conduct regular audits of existing documentation.
• Use appropriate tools and software for documentation and provide training and support to team members.
• Understand and document complex technical concepts related to AI, Machine Learning, and data science, creating user-friendly content.
• Produce release notes and technical documentation for software updates and new features, maintaining version control.
• Develop and maintain knowledge base articles and FAQs to support end users, while evaluating and improving current content.

Requirements

• Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or related field.
• 3-5 years of experience as a Technical Writer, preferably in technology or software development.
• Excellent written and verbal communication skills, with meticulous attention to detail and ability to comprehend complex technical information.
• Strong understanding of technology and software development processes, including AI, Machine Learning, and data science, and proficiency in documentation tools such as Microsoft Word, Adobe Acrobat, or similar software.
• Strong organizational skills to manage multiple projects effectively, with experience in Agile development environments and familiarity with version control systems like Git.
• Proven research skills and ability to grasp new technologies and concepts rapidly, along with proficient problem-solving skills and critical thinking abilities.
• Two or more years of effective technical writing experience, including writing for diverse audiences and collaborating with engineers to enhance user experience and create technical visuals.
• Basic knowledge of Software Development Processes, SaaS, and Cloud, with capacity to manage multiple projects concurrently.

We offer a flexible and vibrant work environment, a global team filled with passionate and fun-loving people coming from diverse cultures and background.

If you are looking to make an impact in delivering market-leading risk management solutions, empowering our clients, and making the world a better place, then Supply Wisdom is the place for you. You can learn more at supplywisdom.com and on LinkedIn.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

• Bachelor's or Master’s degree in Computer Science or equivalent area
• 10 to 20 years of experience in software development
• Hands-on experience designing and building B2B or B2C products
• 3+ years architecting SaaS/Web based customer facing products, leading engineering teams as software/technical architect
• Experiences of engineering practices such as code refactoring, microservices, design and enterprise integration patterns, test and design-driven development, continuous integration, building highly scalable applications, application and infrastructure security
• Strong cloud infrastructure experience with AWS and/or Azure
• Experience building event driven systems and working with message queues/topics
• Broad working experience across multiple programming languages and frameworks with in-depth experience in one or more of the following: .Net, Java, Scala or Go-lang
• Hands-on experience with relational databases like SQL Server, PostgreSQL and document stores like Elasticsearch or MongoDB
• Hands-on experience with Big Data processing technologies like Hadoop/Spark is a plus
• Hands-on experience with container technologies like Docker, Kubernetes
• Knowledge of Agile software development process

Responsibilities: 

• Responsible for monitoring project deliverables on day to day basis 
• Required to update relevant stakeholders or team members on the project's progress. 
• Assist, train, and ensure project team members with tasks that you have assigned to them. 
• Test the product modules and manage the change request, bug reports, etc. 
• Assist project managers in the planning, execution, and monitoring of projects Develop and maintain project plans, timelines, and progress reports. 
• Facilitate communication between intern stakeholders, clients, vendors, and management. 

Qualifications:

•  Bachelor's Degree or equivalent experience. 
• 3+ years of relevant Project Management experience. 
• Strong verbal, written, and organizational skills for documentation, user stories, etc. 
• Proficient in MS Excel, and Presentation. Proficient in Jira, Confluence, and Notion is a plus. 
• Excellent organizational and time-management skills. 
• Strong communication skills, both verbal and written. 
• Ability to work well in a team environment. 
• Experience with project management tools and software. 
• Ability to identify project risks and issues, and develop mitigation plans.

What you need to have:

• 4+ Years of experience
• Excellent analytical skills and skills to leverage data, metrics, analytics, and consumer behaviour trends to generate creative ideas
• Prior experience in ASO (organic growth)
• Experience working in a cross-functional team environment
• Awareness of different growth channels like Influencer Marketing, etc.   

Responsibilities:

• Crawl the internet/intranet for issues people are facing and convert them in to stuctured data that would be consumed downstream.
• Familiar with the software development life cycle (SDLC) from analysis to deployment.
• Comply with coding standards and technical design.
• Adapts structured coding styles for easy review, testing, and maintainability of the code.
• Integrate the developed functionality and/or component into a fully functional system.
• Ensure unit and integration level verification plans are in place and adheres to the great quality of code at all times.
• Actively participate in troubleshooting, debugging and updating current live system.
• Verify user feedback in making the system more stable and easy.
• Work closely with analysts, designers, and other peer developers.

Requirements:

• Bachelor's degree in computer science or equivalent practical experience.
• Understanding of OOPS concepts, Persistence, Threading.
• Good understanding of version control system (GIT).
• Knowledgeable in data structures and algorithms.
• A background in Engineering with sound oral and written communication skills.
• 6+ years of experience working on the server-side.
• Exposure to API designing, scalable architecture, and thorough understanding of systems.
• Great database modeling skills.
• Working knowledge of Databases, both relational (such as PostgreSQL) and in-memory database (such as Redis).
• Good understanding of web stack and how all the pieces fit together.
• Experience with open-source projects.
• Experience in designing interactive applications.