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Technology Resource Group Inc. logo
Team leader Telesales
Technology Resource Group Inc.'s logo

Team leader Telesales

Digvijay Singh's profile picture
Posted by Digvijay Singh
4 - 7 yrs
₹4L - ₹6L / yr
Noida, Delhi, Gurugram, Noida
Skills
Sales
Team Management
Telesales
TRG Inc. is headquartered in Chicago and is part of $1B group with 4 global centers and 1000+ Employeaders who are constantly injecting innovation and fuelling value to 100+ Customers through Staff Augmentation, BPO services, business consulting, information technology, software engineering and outsourcing services. • Team Leader - Span of Control – 15 Agents Job Description  Ownership to Deliver Sales and Revenue Targets assigned to the process/ Team. Keeping in view the Quality and Productivity indicators.  Data Management in terms of maximum utilization. Timely Tracking of Follow ups/Hot Leads and further converting them into Sales. People Management and Training.  Operational Management: Managing the floor, adherence to schedule.  Call monitoring, coaching and feedback to the agents.  Responsible for motivating the team to achieve the desired targets.  Recommendations for product and process development based on customer feedback and analysis of the same.  Maintaining reports on team’s performance and laying down the strategies to bridge the gap.  Attrition, Shrinkage Control and Roster Management.  Maintain a healthy and positive work environment in the team.
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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Technology Resource Group Inc.

Founded :
2004
Type :
Services
Size :
100-1000
Stage :
Profitable

About

One of the fastest global technology enterprises, Technology Resource Group comprises of Techaug – Staff Augmentation, Teregro – IT Outsourcing and BPO
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Digvijay Singh

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

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