Technology Resource Group Inc.

TRG Inc. is headquartered in Chicago and is part of $1B group with 4 global centers and 1000+ Employeaders who are constantly injecting innovation and fuelling value to 100+ Customers through Staff Augmentation, BPO services, business consulting, information technology, software engineering and outsourcing services. • Team Leader - Span of Control – 15 Agents Job Description  Ownership to Deliver Sales and Revenue Targets assigned to the process/ Team. Keeping in view the Quality and Productivity indicators.  Data Management in terms of maximum utilization. Timely Tracking of Follow ups/Hot Leads and further converting them into Sales. People Management and Training.  Operational Management: Managing the floor, adherence to schedule.  Call monitoring, coaching and feedback to the agents.  Responsible for motivating the team to achieve the desired targets.  Recommendations for product and process development based on customer feedback and analysis of the same.  Maintaining reports on team’s performance and laying down the strategies to bridge the gap.  Attrition, Shrinkage Control and Roster Management.  Maintain a healthy and positive work environment in the team.

TRG Inc. is headquartered in Chicago and is part of $1B group with 4 global centers and 1000+ Employeaders who are constantly injecting innovation and fuelling value to 100+ Customers through Staff Augmentation, BPO services, business consulting, information technology, software engineering and outsourcing services. TRG is the fastest growing global technology enterprise and with various clients in areas of BFSI, Consumer Services, Life sciences and Healthcare, High-tech & Manufacturing and Public Services. Backed with state of the art infrastructure, specialized domain team, proven frameworks & processes with global work culture, we are co creating a smart enterprise since 2004. Tele Sales Executive Job Description  Calling on cold leads and ownership to convert them into Sales as per quality guidelines.  Correct & Wise dispositioning of calls and accurately updating the same in the software.  Complete Adherence to schedule and ensuring self-discipline.  Ability to develop & maintain positive working relationship, Flair for telesales.  Good & Pleasing Communication Skills, Excellent telephone courtesy & customer handling. Candidate Requirement  Ok to hire within the age group of 21 – 30 years.  Proficient & Fluent in English Language is MANDATORY/No MTI.  Excellent team player and foster to contribute to the Team targets  Graduates/Undergraduates with minimum 0-6 months of experience in telesales outbound voice process