Business Analyst

Designation : Executive Assistant (Legal & Commercial Support)

Department : Commercial / Legal

Reporting to : Managing Director / Senior Management / Legal Head

Department Head : Senior Manager / Director

🌟 Role Summary

The Executive Assistant to the HOD provides high-level administrative, commercial, and legal coordination support to the Department Head. The role involves managing documentation, contracts, legal correspondence, compliance tracking, meeting coordination, and inter-departmental follow-ups. This position requires confidentiality, strong legal understanding, structured reporting, and proactive support to ensure smooth departmental functioning and compliance adherence.

🎓 Education & Skills

• Graduate / Postgraduate (Law, Commerce, Management preferred)

• 2–5 years of experience as Executive Assistant or Legal/Commercial Coordinator

• Basic to intermediate knowledge of contracts, legal documentation, and compliance

• Strong drafting skills (emails, notices, MOMs, agreements)

• Proficient in Excel, Word, PowerPoint, emails

• High discretion, attention to detail, and strong follow-up discipline

🔧 Key Responsibilities

🧩 Executive & Administrative Support

1. Manage calendar, meetings, and appointments for the HOD

2. Prepare agendas, Minutes of Meetings (MOM), and action trackers

3. Draft official emails, letters, and internal communications

4. Coordinate inter-departmental follow-ups on behalf of the HOD

5. Maintain confidentiality of sensitive management and legal information

⚖️ Legal & Compliance Coordination

1. Assist in drafting, reviewing, and maintaining contracts, agreements, and MOUs

2. Coordinate with external legal counsel for notices, replies, and case updates

3. Maintain tracker for legal cases, notices, agreements, and compliance deadlines

4. Ensure timely circulation and execution of approved legal documents

5. Support HOD in compliance-related documentation and audits

📁 Documentation & Records Management

1. Maintain structured digital and physical filing of legal and commercial documents

2. Track contract validity, renewals, amendments, and approvals

3. Ensure version control and accurate naming of documents

4. Maintain dashboards and trackers for management review

5. Assist in preparing reports and presentations for senior management

👥 Stakeholder & Coordination Support

1. Liaise with HR, Finance, Operations, and Commercial teams for data and approvals

2. Coordinate with clients, vendors, and consultants as instructed by HOD

3. Support in portal uploads, statutory submissions, or client documentation

4. Escalate delays, risks, or non-compliance issues to HOD promptly

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Job Title: Customer Service Executive (Voice/Blended)

Company: BikeFixUp

Location: Vidya Plaza, SGM Nagar, NIT, Faridabad (Work from Office)

📌 Role Overview

We are looking for an energetic and well-spoken Customer Service Executive to join our team at our Faridabad office. You will be the first point of contact for our customers, ensuring their queries are resolved and they have a seamless experience with BikeFixUp.

📋 Job Details

Salary: ₹10,000 – ₹15,000 per month (fixed)

Shift Timings: 9:00 AM – 6:00 PM

Working Days: 6 days a week (Rotational Offs)

Job Type: Full-time, Work from Office

🎯 Key Responsibilities

Handle incoming customer calls and queries professionally.

Provide accurate information about our services and pricing.

Resolve customer complaints and follow up to ensure satisfaction.

Maintain basic records of customer interactions in our system.

✅ Requirements

Education: Minimum 12th Pass / Graduate.

Experience: 0–1 year (Freshers are welcome to apply!).

Communication: Good command over Hindi and basic English.

Location: Candidates living in or near NIT, SGM Nagar, or Neelam Flyover preferred.

Skills: Basic computer knowledge and a polite phone manner.

Job Description:

• Proficient in software Design and development and familiar with technologies - Java, Java-J2EE, Spring Boot, Ajax, REST API, Micro services etc.
• Working knowledge of any SQL database (MySQL, Oracle etc)
• Working knowledge of No-SQL database (Mongo or Dynamo DB)
• Experience in unit testing using Junit or Mockito
• Experience in designing and architecting systems with high scalability and performance requirements.
• Ability to design infrastructure for performance evaluation and reporting of cloud-based services, namely AWS
• In depth knowledge of key AWS services like EC2, S3, Lambda, CloudWatch etc..
• Certification on AWS architecture desirable
• Excellent communication skills
• Ability to effectively articulate technical challenges and solutions
• Skilled in interfacing with internal and external technical resources
• Good in debugging problems and mentoring teams on technical front

Roles and Responsibilities:

• Participate and contribute in platform requirements/story development.
• Contribute to the design, coding for the requirements/stories and also participate in code and design reviews.
• Develop use cases and do unit test cases and execute them part of continuous integration pipeline.
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RESPONSIBILITIES

• Become an expert in our technology and platforms
• Provide top-tier, highly skilled and attentive support to our consumer app teams.
• Perform production support, troubleshooting and maintenance tasks with a focus on quality and timeliness
• Work with the Implementations and Delivery Teams on defect resolution and solution delivery
• As an active member of the backend team you would utilize and promote best practices and standards
• You’ll develop new technical skills and gain industry knowledge
• You’ll provide occasional “after-hours” incident response and support
• Maintain software to integrate with internal back-end systems
• Build tools to reduce occurence of errors and improve customer experience
• Manage system troubleshooting and maintenance.

Required skills and qualifications

• 4+ years’ experience supporting Web and Backend based application software and environments preferred

• Ability to prioritize effectively and handle shifting priorities professionally

• Experience with version management systems like GIT, Subversion

• Knowledge on Payment gateways (Razorpay, Juspay)

• Experience with web application servers, basic idea on AWS and Azure

• Databases (SQL and NoSQL) and SQL query language.

• Good understanding of Networking principles.

• An understanding and background with Object Oriented Programming languages

• Required Full stack development knowledge.

Preferred skills and qualifications

• Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field

• research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• seek out the appropriate contact in an organisation
• generate leads and cold call prospective customers
• meet with customers/clients face to face or over the phone
• foster and develop relationships with customers/clients
• understand the needs of our customers and be able to respond effectively with a plan of how to meet these
• think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• have a good understanding of the businesses' products or services and be able to advise others about them

• Min 5 years of hands-on experience in Java Spring-boot technologies
• Experience with monolithic applications
• Experience using Redis and RabbitMQ
• Experience with RDBMS such as SQLServer and My SQL
• Strong analytical, problem solving and data analysis
• Excellent communication, presentation and interpersonal skills are a must
• Micro service frameworks such as Java SpringBoot
• Design and implement automated unit and integration tests 

• Study design briefs and determine requirements
• Conceptualize visuals based on requirements

• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines

• Mobile App development using react native framework
• Expert in creating smooth UIs across both iOS & Android mobile platforms
• Leverage native APIs for deep integrations with both platforms.
• Should be able to solve complex technical, scalability or performance challenges
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Follow coding standards, unit testing, code reviews etc.

What will be your role as Sales Rockstar at Hevo?

We are looking for an experienced Inside Sales professional to join our sales team. This is an opportunity for you to be a key part of building a successful business:

1. Manage End-to-End Sales process (Inbound Leads to Closure) for North American markets
2. Deliver quality and tailored demonstrations to prospects based on the use cases
3. Understand customer goals, plans, challenges, timeline, budget, authority
4. Meet or exceed your defined sales activity and revenue quota
5. Collaborate with cross-functional teams for timely resolution of prospect's queries
6. Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices

What are we looking for?

1. 1 to 5 years of experience in End-to-End Sales/Business Development in SaaS/IT Product/IT Services organization in North American markets
2. Prior or current experience in managing end to end sales lifecycle i.e. Inbound Lead to Closure
3. Must have prior experience of managing sales/business development North American market
4. MBA (Sales and Marketing) or B.Tech in Computer Science / Information Technology (Preferred)