IGLOBAL IMPACT ITES PVT. LTD is hiring Experienced Team Leader
IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).
Job description
ROLES AND RESPONSIBILITIES:
Leading a team of Customer Services Associates
Define monthly target for Team and devise a strategy to achieve the goals
Guide the team to achieve the daily, weekly and monthly goals
Proactive in identifying the opportunity areas in the program and work towards solution
Conduct rigorous performance reviews with the advisors in the team, on the target management
Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors
Listen to calls daily to keep a close track on the advisors call quality
Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance
Act as a mentor for the team and lead by example
Acts as a subject matter expert by demonstrating and training team on consultative sales approach
Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.
Must be Fluent in English (verbal and written)
Out- bound Sales, International sales experienced.
Soft calling to Business and talking feedback for their web work that we have done before.
Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.
Responsible for handling customer complaints, and efficient daily operations.
To explain the concept of company s services to clients.
Keep track of developments and price changes that take place in the competitive products.
Responsible for interacting for entire Sales Process.
Responsible for accurate and timely issue of quotations.
Responsible for completion of Order process smoothly.
Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.
Ability to work under pressure and meet deadlines.
Shubham Vishwakarma
Full Stack Developer - Averlon
About IGLOBAL IMPACT ITES PVT. LTD.
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Here's a Bit More About What We're Looking For
Job responsibilities include, but are not limited to:
● Building GTM Strategy. You’ll own our growth strategies and identify the key channels in which we can invest in and scale our customer acquisition efforts. You’ll be a thought leader who is excited to take a scrappy approach, brainstorm and launch new experiments, A/B test,
and double down upon early signs of success.
● Relentlessly optimizing.. You’ll combine quantitative and qualitative insights to identify opportunities, improve conversion rates, and reduce costs.
● Scale a world class team. We’re looking for someone who can build the playbook that the team will operate against as it grows. You’ll be empowered to recruit and get the most out of a high-performing, efficient team.
● Execute a broad mandate. You’ll roll up your sleeves and get done what is necessary to remove blockers to our company’s growth, recognizing that this will change and develop as the business matures. You aren’t afraid to dive in and help us solve other business problems as needed.
● Own growth, content and digital marketing completely: experience in PR/ Comms not needed.
● Highly quantitative approach to growth and marketing. Experience with A/B experiments, growth hacks and other tools.
Greeting...!!!
Are you looking for an Immediate job offer?
Job Title: SAP Consultant / Sr. Consultant - Basis
Location: Baner, Pune (WFO)
Experience: 6+ years
Must Have: Implementation and Support project exp
***Only Immediate or serving notice will consider**
Key Responsibilities:
- Implement and support SAP Basis/ALM solutions
- Provide technical expertise in a customer-facing role
- Analyze complex requirements and provide system solutions
- Design, customize, configure, and test SAP systems
- Act as a liaison between client stakeholders and the technical team
- Perform performance monitoring, tuning, and problem resolution
- Assist in SAP upgrades, system refresh, and system copy activities
- Manage SAP parameter changes, operation modes, and logon groups
- Administer SAP databases (HANA, MSSQL, DB2, Oracle)
- Handle incident, problem, and change management processes
- Provide ad-hoc training and user support as needed
- Mentor junior team members and document processes and solutions
Required Knowledge/Skills:
- 6-8 years of experience as a Basis consultant handling ECC/S4HANA on Linux and Windows
- Experience with mid-sized SAP upgrades and system refresh/copy
- Knowledge of AS JAVA Stack and SAP Fiori
- HANA installation and administration experience
- Proficiency in add-on and support pack application and troubleshooting
- TMS administration, configuration, and troubleshooting
- SAP role-based authorization knowledge
- Spool administration and troubleshooting printer issues
- Ability to work in shifts and handle high-priority issues
- Strong understanding of incident, problem, and change management processes
Qualifications:
- Degree or similar qualification
- SAP certification preferred
Interested candidates, please send your resume and cover letter to [contact email] with the subject line "SAP Consultant / Sr. Consultant - Basis Application."
Regards,
Dimple Pal | Talent Acquisition - Executive
Linkedin - www.linkedin.com/in/dimple-pal-218b94147
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Full Stack Developer - Averlon