IGLOBAL IMPACT ITES PVT. LTD is hiring Experienced Team Leader
IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).
Job description
ROLES AND RESPONSIBILITIES:
Leading a team of Customer Services Associates
Define monthly target for Team and devise a strategy to achieve the goals
Guide the team to achieve the daily, weekly and monthly goals
Proactive in identifying the opportunity areas in the program and work towards solution
Conduct rigorous performance reviews with the advisors in the team, on the target management
Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors
Listen to calls daily to keep a close track on the advisors call quality
Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance
Act as a mentor for the team and lead by example
Acts as a subject matter expert by demonstrating and training team on consultative sales approach
Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.
Must be Fluent in English (verbal and written)
Out- bound Sales, International sales experienced.
Soft calling to Business and talking feedback for their web work that we have done before.
Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.
Responsible for handling customer complaints, and efficient daily operations.
To explain the concept of company s services to clients.
Keep track of developments and price changes that take place in the competitive products.
Responsible for interacting for entire Sales Process.
Responsible for accurate and timely issue of quotations.
Responsible for completion of Order process smoothly.
Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.
Ability to work under pressure and meet deadlines.
Shubham Vishwakarma
Full Stack Developer - Averlon
About IGLOBAL IMPACT ITES PVT. LTD.
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Additional Information
Please checkout what our current Client Partners have to say about the company and the role. Oojwal Manglik - Client Partner sharing his thoughts, ideas and more in the video below -
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
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➢ Attend Sales meetings with client.
➢ Client Account Handling.
➢ Builds business by identifying and selling prospects; maintaining relationships with clients.
➢ Preparing daily sales report and send it to the senior manager.
➢ Primary goal is to ensure customer satisfaction.
➢ Help clients in increasing their business
➢ Ensure customers get accurate and timely updates and all their queries get resolved.
➢ Maintains relationships with clients by providing support, information, and guidance, recommending profit and service improvements.
Responsibilities
- Develop test scenarios and cases as per the sprint requirements from product owner
- Should prepare the effective test data for the identified cases.
- Should be able to configure the test environment.
- As per the sprint planning, execute test cases and report the bugs.
- The test execution involves at the user interface level, including functional tests, UI tests and workflow tests to identify system and software problems and their causes
- Work with automated test cases using already existing frameworks
- Work in agile Team and actively participate in agile events
- Be an advocate of high quality of the products you work on
Minimum Qualifications
- 3-5 years of in-depth QA Engineering experience in enterprise applications in ERP/ SCM/ CRP domains.
- Bachelor’s degree in engineering or equivalent work experience
- Experience with manual testing, automation testing using Selenium with appropriate frameworks
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon