
IGLOBAL IMPACT ITES PVT. LTD is hiring Experienced Team Leader
IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).
Job description
ROLES AND RESPONSIBILITIES:
Leading a team of Customer Services Associates
Define monthly target for Team and devise a strategy to achieve the goals
Guide the team to achieve the daily, weekly and monthly goals
Proactive in identifying the opportunity areas in the program and work towards solution
Conduct rigorous performance reviews with the advisors in the team, on the target management
Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors
Listen to calls daily to keep a close track on the advisors call quality
Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance
Act as a mentor for the team and lead by example
Acts as a subject matter expert by demonstrating and training team on consultative sales approach
Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.
Must be Fluent in English (verbal and written)
Out- bound Sales, International sales experienced.
Soft calling to Business and talking feedback for their web work that we have done before.
Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.
Responsible for handling customer complaints, and efficient daily operations.
To explain the concept of company s services to clients.
Keep track of developments and price changes that take place in the competitive products.
Responsible for interacting for entire Sales Process.
Responsible for accurate and timely issue of quotations.
Responsible for completion of Order process smoothly.
Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.
Ability to work under pressure and meet deadlines.

About IGLOBAL IMPACT ITES PVT. LTD.
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Job Title: Lead - Monitoring
Location: Gurgaon
Experience Required: 8+ Years
Job Type: Full Time
Position Summary
We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring.
As the Lead - Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions.
This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance.
Roles and Responsibilities
- Monitor System Performance:
- Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability.
- Troubleshooting and Issue Resolution:
- Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
- Capacity Planning:
- Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
- Incident Response:
- Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
- Monitoring Tools Management:
- Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
- Performance Analysis:
- Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
- Cloud Monitoring:
- Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively.
- Synthetic Monitoring:
- Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience.
- Documentation and Reporting:
- Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics.
- KPIs and Dashboards:
- Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management.
- Team Leadership:
- Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices.
Skills and Qualifications
- Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. (Master’s degree preferred)
- Experience:
- Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
- Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools.
- Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
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- Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
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- Soft Skills:
- Strong leadership, communication, and team collaboration abilities.
- Experience in publishing KPIs, dashboards, and other reporting mechanisms.
Good to Have Certifications (Preferred):
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- Certified Monitoring Professional (CMP)
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: SCOM (if available)
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About us: www.devcare.com
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say, about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
It's Complete US Shift – Onsite
Shift Timing will be 7.00pm to 4.00am IST
Cab: Pick and Drop Available
Dinner will provide in the company
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Responsibilities:
- Plan and execute all performance marketing campaigns, including but not limited to SEM, Google Display and Discovery ads, remarketing & email campaigns
- Manage budgets and campaigns across all digital channels to drive strong return on investment by optimisimng cost per qualified lead
- Plan, execute, and measure experiments and conversion tests
- Manage landing pages and optimize user experience
- Ensure successful planning, execution, optimization for key traffic KPIs via paid, organic & other media channels
- Identify trends and insights, and optimize spends and performance based on the insights
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- Any Bachelor’s/ Master’s degree
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- Experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
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