IGLOBAL IMPACT ITES PVT. LTD is hiring Experienced Team Leader
IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).
Job description
ROLES AND RESPONSIBILITIES:
Leading a team of Customer Services Associates
Define monthly target for Team and devise a strategy to achieve the goals
Guide the team to achieve the daily, weekly and monthly goals
Proactive in identifying the opportunity areas in the program and work towards solution
Conduct rigorous performance reviews with the advisors in the team, on the target management
Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors
Listen to calls daily to keep a close track on the advisors call quality
Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance
Act as a mentor for the team and lead by example
Acts as a subject matter expert by demonstrating and training team on consultative sales approach
Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.
Must be Fluent in English (verbal and written)
Out- bound Sales, International sales experienced.
Soft calling to Business and talking feedback for their web work that we have done before.
Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.
Responsible for handling customer complaints, and efficient daily operations.
To explain the concept of company s services to clients.
Keep track of developments and price changes that take place in the competitive products.
Responsible for interacting for entire Sales Process.
Responsible for accurate and timely issue of quotations.
Responsible for completion of Order process smoothly.
Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.
Ability to work under pressure and meet deadlines.
Shubham Vishwakarma
Full Stack Developer - Averlon
About IGLOBAL IMPACT ITES PVT. LTD.
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Job Description
Create intelligent dashboards and analytics for business team using advanced excel/access and powerpoint
Understand the sales and leadership metrics and create business reports with insights and recommendation
Maintain documentation related to reports/procedures and personal tasks
Collaborate with internal team for required inputs within deadline
Perform quality checks for data correctness and execute with fine attention to details
2-5 years of industry experience in MIS reports
Proficiency in advanced excel including Macros
High attention to details with ability to keep track of the assigned tasks
Willingness to work on flexible hours, ability to plan, estimate deadlines, prioritize workload
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1. Advanced excel knowledge
2. Practical knowledge of Macros
3. Graduation is necessary
4. Min. experience of 2-3 years
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Ruby on Rails (ROR)AngularJS (1.x)
jQuery
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon