
IGLOBAL IMPACT ITES PVT. LTD is hiring Experienced Team Leader
IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).
Job description
ROLES AND RESPONSIBILITIES:
Leading a team of Customer Services Associates
Define monthly target for Team and devise a strategy to achieve the goals
Guide the team to achieve the daily, weekly and monthly goals
Proactive in identifying the opportunity areas in the program and work towards solution
Conduct rigorous performance reviews with the advisors in the team, on the target management
Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors
Listen to calls daily to keep a close track on the advisors call quality
Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance
Act as a mentor for the team and lead by example
Acts as a subject matter expert by demonstrating and training team on consultative sales approach
Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.
Must be Fluent in English (verbal and written)
Out- bound Sales, International sales experienced.
Soft calling to Business and talking feedback for their web work that we have done before.
Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.
Responsible for handling customer complaints, and efficient daily operations.
To explain the concept of company s services to clients.
Keep track of developments and price changes that take place in the competitive products.
Responsible for interacting for entire Sales Process.
Responsible for accurate and timely issue of quotations.
Responsible for completion of Order process smoothly.
Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.
Ability to work under pressure and meet deadlines.

About IGLOBAL IMPACT ITES PVT. LTD.
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Company Description
Rawmart is a premier provider specializing in end-to-end solutions for manufacturers and SMEs. By participating in every aspect of the manufacturing cycle, Rawmart facilitates smart and cost-effective raw material procurement, offers a seamless supply chain experience, and implements advanced manufacturing technology and quality controls. Our mission is to develop and partner with SMEs across various product verticals throughout the country, guided by our core principles: Involve, Solve, and Evolve.
Role Description
This is a full-time, on-site role located in Pune for an HR Recruiter Intern. The HR Recruiter Intern will assist in sourcing, screening, and interviewing candidates for various positions within Rawmart. Responsibilities include drafting and posting job posts, coordinating interviews, and maintaining candidate databases. The intern will also assist with onboarding new recruits and supporting other HR functions as needed.
Qualifications
- Strong communication and interpersonal skills
- Experience and proficiency in sourcing and screening candidates
- Familiarity with HR best practices.
- Ability to manage multiple tasks and deadlines efficiently
- Detail-oriented and highly organized
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Previous internship experience in HR is a plus
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- Collaborate with software engineers to integrate AI/ML capabilities into existing software systems.
- Perform data analysis and visualization to derive actionable insights.
- Stay informed about emerging trends and advancements in the field of AI/ML and apply them to improve existing solutions.
Strong experience in Apache pyspark is must
Requirements:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
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- Strong knowledge of machine learning algorithms, deep learning frameworks, and data science concepts.
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- Experience in deploying and scaling machine learning models in production environments.
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- Excellent communication and teamwork skills.
Preferred Skills:
- Experience with natural language processing (NLP) techniques and tools.
- Familiarity with big data technologies, such as Hadoop, Spark, or Hive.
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- Understanding of DevOps practices for AI/ML model deployment
-Apache ,Pyspark
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- Strong understanding in the OFSAA Data Model, Dimension Management and Enterprise Data Warehouse Knowledge.
- Strong Understanding of OFSAA instrument balances reconciliation with General Ledger Summary Level balances
- Experience in defining and build the OFSAA data architecture and sourcing strategy to ensure data accuracy, integrity and quality.
- Understanding of Banking treasury products, US Fed regulatory etc.
- Strong understanding of data lineage. building
- Strong in OFSAA Data Management Tools Knowledge (F2T/T2T/PLT/SCD’s).
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