IGLOBAL IMPACT ITES PVT. LTD is hiring Experienced Team Leader
IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).
Job description
ROLES AND RESPONSIBILITIES:
Leading a team of Customer Services Associates
Define monthly target for Team and devise a strategy to achieve the goals
Guide the team to achieve the daily, weekly and monthly goals
Proactive in identifying the opportunity areas in the program and work towards solution
Conduct rigorous performance reviews with the advisors in the team, on the target management
Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors
Listen to calls daily to keep a close track on the advisors call quality
Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance
Act as a mentor for the team and lead by example
Acts as a subject matter expert by demonstrating and training team on consultative sales approach
Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.
Must be Fluent in English (verbal and written)
Out- bound Sales, International sales experienced.
Soft calling to Business and talking feedback for their web work that we have done before.
Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.
Responsible for handling customer complaints, and efficient daily operations.
To explain the concept of company s services to clients.
Keep track of developments and price changes that take place in the competitive products.
Responsible for interacting for entire Sales Process.
Responsible for accurate and timely issue of quotations.
Responsible for completion of Order process smoothly.
Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.
Ability to work under pressure and meet deadlines.
Shubham Vishwakarma
Full Stack Developer - Averlon
About IGLOBAL IMPACT ITES PVT. LTD.
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Desired Candidate Profile
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React.jsJavascript
HTML/CSS- Responsible for development of new highly responsive, web-based user interface
- Construct visualizations that can depict vast amounts of data
- Work and collaborate with the rest of the engineering team
- Work with product team and graphic designers
- Learn and understand user interactions
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Requirements and qualifications
- B.S Degree in Computer Science
- Experience with JavaScript
- Experience with REACT
- Experience with HTML / CSS
- Experience with REST API's
- Git knowledge is a plus
- Team player
- Good time-management skills
- Great interpersonal and communication skills
Laravel
CodeIgniterJavascript
jQueryKey Responsibilities:
- The Laravel/CodeIgniter (HMVC) Developer is expected to be able to perform all aspects of the development tasks, including front- end, back- end, and database development.
- Develop web sites, applications and rich multi- media experiences according to the brief and technical specifications.
- Must have experience and knowledge in Laravel/CodeIgniter (HMVC)/Symphony Framework.
- The applicant is expected to possess strong problem-solving skills programming, testing and troubleshooting skills.
- Proficiency in Laravel/CodeIgniter (HMVC)/Symphony framework(s), jQuery, JavaScript, AJAX, CSS, HTML, MySQL/Postgre SQL/Mongo DB.
- Eagerness to contribute to a team-oriented environment.
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
- Knowledge of object-oriented programming using HMVC framework.
- Good knowledge of the common Laravel/CodeIgniter (HMVC)/Symphony framework(s) or web server exploits and their solutions.
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- Familiar with REST API's and Integration with third-party API's.
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- Additional Technical skill set:
- AWS/Azure deployments and architecture.
- Knowledge of Web RTC.
- API
- Financial and Accounting related product knowledge.
Mandatory Skills :
- Laravel/CodeIgniter (HMVC)/Symphony framework(s), CSS, HTML, MySQL/Postgre SQL/Mongo DB, JavaScript, jQuery, AJAX
Education
UG: B.Sc. in Any Specialization, B.Tech/B.E. in Any Specialization, BCA in Computers
PG: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required.
Job Type: Full-time
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon