IGLOBAL IMPACT ITES PVT. LTD is hiring Experienced Team Leader
IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).
Job description
ROLES AND RESPONSIBILITIES:
Leading a team of Customer Services Associates
Define monthly target for Team and devise a strategy to achieve the goals
Guide the team to achieve the daily, weekly and monthly goals
Proactive in identifying the opportunity areas in the program and work towards solution
Conduct rigorous performance reviews with the advisors in the team, on the target management
Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors
Listen to calls daily to keep a close track on the advisors call quality
Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance
Act as a mentor for the team and lead by example
Acts as a subject matter expert by demonstrating and training team on consultative sales approach
Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.
Must be Fluent in English (verbal and written)
Out- bound Sales, International sales experienced.
Soft calling to Business and talking feedback for their web work that we have done before.
Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.
Responsible for handling customer complaints, and efficient daily operations.
To explain the concept of company s services to clients.
Keep track of developments and price changes that take place in the competitive products.
Responsible for interacting for entire Sales Process.
Responsible for accurate and timely issue of quotations.
Responsible for completion of Order process smoothly.
Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.
Ability to work under pressure and meet deadlines.
Subodh Popalwar
Software Engineer, Memorres
About IGLOBAL IMPACT ITES PVT. LTD.
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2. Solid understanding of Python concepts
3. Experience with some form of Machine Learning (ML)
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RESPONSIBILITIES:
- Design, build, execute financial, strategic, and operational analysis across the company and products
- Visa arrangement
- Assist in quarterly and annual budgeting, planning, and forecasting process
- Assist in month-end finance process including closing books, audit, Invoicing, A/R report, etc
- Assist in managing the HRIS system including data updates of all employee information changes and additions; ensure integrity and accuracy of People data
- Monitor and report on all key HR metrics; manage the design, implementation and tracking of all People team KPIs
- Provide useful data to help guide decision-making, and allow the company to scale effectively and efficiently
- Identify and recommend methods to automate, simplify, and enhance processes, procedures, and technology to support the finance and operations team
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- Must have completed Chartered Accountancy (CA) course
- 1-3 years of experience in finance and operations, preferably in a high-growth tech environment
- Must show documented proficiency in project management - from project design to evaluation
- Attention to detail; experience with analytics, metrics and business consulting skills preferred
- Candidate must be able to effectively synthesize disparate quantitative and qualitative data sets to make data-driven decisions quickly for the organization
- Ability to diagnose problems with strategic thinking skills, as well as drive appropriate solutions with self-initiative preferred
- Strong communication and collaborative skills to effectively support and connect with a diverse team
- Obsessive around moving critical business metrics and products
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- Good communication skills
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▪ Code files ensuring coding guidelines followed
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▪ Test plan and Test Cases
▪ Installation / Deployment document
▪ Release Document
▪ Technical Documentation
❑ Documents and demonstrates solutions by developing documentations, flowcharts, layouts, diagram, charts, code. comments and clear code; Ensuring that project task are completed in defined effort and timelines ❑ Prepares and installs solutions by determining and designing system specifications, standards & programming.
❑ Testing: Writing of test cases, unit testing, system testing, negative testing
❑ Trouble shooting: Log analysis and database query optimization
❑ Improves operations by conducting system's analysis.
❑ Updates job knowledge by studying state of the art development tools, programming techniques & computing equipment; participates in educational opportunities, reads professional publications & maintains personal networks.
❑ Protects operations by keeping information confidential.
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❑ Ensuring that the Newgen quality processes are in place and are followed.
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Software Engineer, Memorres