Job brief:
Your primary role is to contribute to generating sales for our Client. In addition, you will be responsible for closing sales deals over the phone, maintaining good customer relationships, and maximising profitability.
Goals:
The main goal is to help the company grow by bringing in customers, building trust between customers, and creating a brand reputation.
Responsibilities
• Manage all inquiries and provide customer support on each platform; Phone & Email
• Develop your pitching strategies for different client bases for continually improving your closing ratio
• Maintain records of calls and sales/clients and note helpful information in CRM
• Educate customers on how solar can benefit them financially and its environmental impact
• Prepare and send quotations, daily follow-ups and Close Sales
• Handle grievances to preserve the company’s reputation by resolve customer complaints by investigating problems and developing solutions
• Go the “extra mile” to meet and exceed sales targets, KPI’s and facilitate future sales
• Monitor the company’s industry competitors, new products, and market conditions
• Set own targets, goals and forecast of sales at the start of each week, month and year and share with your team leader
• Actively seek out referrals from the existing customer & new inquiries/bookings
• Take a daily dose of achieving success (self-training) update your knowledge base and skillset
Requirements
• Proven experience as telesales representative inbound/outbound
• Proven track record of successfully meeting and exceeding sales targets
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
Pre-Requisites:
• Be able to work Australian Shift - 4:00 am - 1:00 pm
• Added Advantage if you have experience in Solar Industry
• Experience minimum 1 -5 years (Preferably from MNCs like Genpact, HCL, TCS, Infosys)
In house training will be provided.
Job Types: Full-time
Shubham Vishwakarma
Full Stack Developer - Averlon
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