Big Data Engineer-Release

Job Description

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. 

Key Responsibilities 

Customer Engagement & Support 

• Provide first-level support to customers during onboarding, implementation, and post-implementation stages. 
• Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. 

Product Understanding & Troubleshooting 

• Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. 
• Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. 

Documentation & Process Adherence 

• Maintain detailed records of customer interactions and resolutions using internal tools. 
• Follow defined processes for issue tracking, escalation, and communication.  

Internal Collaboration 

• Work closely with the product and engineering teams to relay feedback and recurring issues. 
• Coordinate with the Customer Success team for smooth handovers and ongoing account support. 

Requirements 

Education 

• Bachelor’s degree in B.Tech, BCA, B.SC or a related field. 

Professional Experience 

• 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. 
• Experience working in with global clients is an added advantage 
• Experience & comfortable working in night shifts. 

Skills & Tools 

• Strong written and verbal communication skills in English. 
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. 
• Ability to learn and work with web-based platforms and support tools. 

Personal Attributes 

• Self-motivated with a high sense of ownership and accountability. 
• Strong analytical and problem-solving abilities. 
• Flexible and willing to work rotational and night shifts as required. 

What We Offer 

• Competitive compensation and benefits package. 
• Opportunity to work with a global SaaS platform impacting enterprise sales teams. 
• A collaborative and fast-paced environment with room for learning and growth. 
• Cross-functional exposure across product, engineering, and customer success teams. 

Organizational development

• Create an Organization structure and define the OKRs for

• departments/roles Design and implement the policy and process

• Identify the skills gaps to develop and retain the talent

• Build the individual career path and emerging leaders

• Design the framework for succession planning

Performance Management

• Leading the performance management system across the company to achieve

• the goals of department and Company

• Design the process for consistent periodic review and feedback

• 360 degree analysis system

• Lead the yearly process of employee compensation benefits

HR Operations

• Oversee the operational activities of employee life cycle

• Handle Employee Grievance

• Strategies to retain the potential candidate

Employee Engagement

• Design and create the employee inclusion programs

• Culture and Diversity building

Reports & Dashboard

• Periodic dashboard department and company wide

• Reports and Data analysis

BUSINESS DEVELOPMENT JD￾Experience: 3yrs- 5yrs

Education: MBA+B Pharma

Skills: Excellent communication skills 2)- Should be from Pharma/Life sciences industry. 3)- Minimu

m of 2-3 years’ experience in BD 4)-Should have some kind of International Exposure 5)- Should have 

managed RFI and RFP's.

Description:

New Business Development Manager, technology products, Americas, Europe, Africa, and Rest of the 

World. As a Technology products Business Development Manager reporting to regional sales leads, y

ou will have the unique opportunity to manage and develop a practice with a high-performing team of 

experienced business professionals and entrepreneurs.

You will play a key role in shaping the company's future and have an impact on the market by introd

ucing new clients to Freyr.

Responsibilities include full-cycle sales, including target identification, securing and managing client 

meetings, listening and understanding client needs, addressing client concerns/objections, defining o

pportunities, proposing solutions, negotiating, obtaining SOWs, and closing the deal.

Job Description: 

• Engage with the new business development team and regional leadership team to understand 

areas of focus and growth 

• Identify, evaluate and prioritize prospective customer segments 

• Identify and communicate new opportunities beyond what is already chartered 

• Develop, prioritize and execute customer outreach programs, including cold outreach, email 

marketing, and social media outreach 

• Identifying and cultivating business opportunities, responding to customer requirements, and 

helping craft insightful, high-quality solutions to solve complex business challenges. 

• Designing and implementing account strategies and coordinating with internal teams to deliv

er sustainable and profitable growth for new clients and existing key accounts.

• Driving the execution of strategic account plans and coordinating internal teams to achieve re

venue growth and profitability targets. 

• Managing assigned accounts to generate both incremental and repeatable annual business

• Initiate and manage RFI and RFP process and negotiate terms for all account programs and p

rojects 

• Collaborating with Executives and SMEs to maximize account coverage 

• Maintaining a knowledgeable understanding of changing regulatory guidelines and mandates 

affecting the industry community 

• Collaborating with team members to win deals through effective team-selling (contribution or 

lead role based on the type of opportunity) - Activities include meeting preparation, meeting f

ollow-ups, proposal development, and closing activities. 

Requirements: 

• Working experience within the Life Science Industry for at least 2-3 years and have worked for 

a consultancy firm/CRO/Service provider. 

• Understanding the pharma life cycle, product life cycle, and where software complements the 

process at different levels.

• Understanding of the software industry and market access strategies. 

• Excellent networking skills with a proven track record in winning new clients and keeping your 

relationships with them alive. 

• Demonstrated track record of success working with senior-level management in a fast-paced 

growth environment is essential 

• Strong written and verbal English skills, quality-oriented proposal writing, and proposal manag

ement experience 

• Ambitious, driven, and self-motivated personality adaptable to a fast-paced high volume, and 

high-velocity sales organization 

• Healthy competitive nature and jump at the chance to pursue new business opportunities

. 

• Ability to translate complex topics into simple terms and lay them out for various stakeholder

s. 

• Effective communication/presentation skills can get your message across clearly, but you are 

also a good conversationalist and a great listener. 

• Strong interpersonal skills and cultural awareness, and with the ability to manage, influence, a

nd collaborate with staff and colleagues at all levels

• Design and build applications/systems based on wireframes and product requirements documents
• Work on back-end & front-end development of core scripts using NodeJS/ MongoDB/React.js/Angular/Express /Redux.
• Unit test code for robustness, including edge cases, usability and general reliability
• Write reusable, easy to maintain, versioned code using DRY principles
• Integrate existing tools and business systems (in-house tools)
• Good exposure in creating dynamic web pages
• Familiarity with Server-Oriented Architecture and RESTful Web Services
• Mentor junior team members on system architecture, coding styles and inculcate an attitude of continuous improvement in the team members

• Candidate should have relevant telesales experience
• Candidate should be available for immediate joining
• Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives 2. Develop a sales strategy to achieve organizational sales goals and revenues 3. Sales Closure of hair and skin clients 4. Identify new sale leads 5. Responsible for driving consultation to Location allotted 6. Develop and implement new sales initiatives, strategies and programs. 7. Contacting potential client via email or phone to establish rapport and set up meetings 8. Developing sales goals for the team and ensuring they are met 9. Negotiating on phone, email or in-person 10. To provide report and feedback to upper management about what is and is not working 11. To provide detailed report and feedback to upper management 12. Extensive Follow-up for the Clients allotted 13. Giving client good client experience 14. If & when required need to sit in reception area also
•  

• Manage performance marketing channels to maximize relevant KPIs
• Plan, create, and execute campaigns end-to-end on all channel
• Affiliate partner management
• Innovate and lead new campaign ideas
• Work with design and content teams to develop best-in-class marketing campaigns optimized for conversion, relevance, and customer preferences
• Acquire insights into online marketing trends in the industry and keep strategies up to date
• Create & drive strategy with the right prioritization of initiatives to deliver the highest returns on marketing spends
• Work closely with the product and business team to implement strategies
• Track and measure campaign level, ad-set level, and ad level performance and determine actionable insights
• Lead funnel building initiatives, user acquisition, conversion & retention of users
• Drive and track KPIs like revenue, conversions, CPA, CPI, etc. on daily basis and create performance reports
• Regularly optimize campaigns to continuously improve ROAS from the campaigns

• 2+ years of experience in Technical recruitment
• Design and implement overall recruiting strategy 
• Develop and update job descriptions and job specifications 
• Perform job and task analysis to document job requirements and objectives 
• Source and recruit candidates by using databases, social media etc 
• Screen candidates resumes and job applications 
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule 
• Assess applicants’ https://resources.workable.com/tutorial/recruiting-skills-training" target="_blank">relevant knowledge, skills, soft skills, experience and aptitudes 
• Onboard new employees in order to become fully integrated 
• Monitor and apply HR recruiting best practices 
• Provide analytical and well documented recruiting reports to the rest of the team 
• Act as a point of contact and build influential candidate relationships during the selection process 

Headquartered in Silicon Valley, Gupshup is a global leader in cloud messaging, enabling businesses to build engaging conversational experiences, seamlessly across 30+ messaging channels, using a globally available cloud API.

Gupshup handles over 4.5 billion messages per month and has processed over 225 billion messages, enabling over 36,000 businesses to engage nearly a billion users across channels including SMS, WhatsApp, Facebook Messenger, Twitter, WeChat, Viber, Slack, Android RCS, Mobile App and Mobile Web.

Gupshup offers a comprehensive product portfolio that includes an easy to use omni-channel messaging API, advanced bot building platform and mobile marketing tools. Gupshup has also forged strategic partnerships with Facebook, WhatsApp, Google and Cisco to offer innovative mobile messaging solutions with broad reach.

We have an opportunity for Software Engineer-UI

Job Responsibilities: