JOB OVERVIEW – Hybris Senior Consultant
The Hybris Senior Consultant will analyze, design, and develop solutions on the SAP Hybris platform for our Apparel and Hard Good division of companies. He / She has the qualification and business insight typically demonstrates exceptional knowledge of Hybris to deliver quality work that will drive customer satisfaction, excellent communication skills, and work well within a team. Ultimately, a top-notch Senior Consultant should be updated with the latest industry trends, highly motivated, and embrace a collaborative mindset
ROLES AND RESPONSIBILITIES
· Demonstrates proven extensive abilities and success with the SAP Hybris commerce platform and SAP Product Suite in leading or assisting with technical and architectural development efforts
· Designing, building, testing and deploying the hybris solution components required for successful hybris solutions, including integration with SAP and non-SAP systems;
· Identifying and addressing Marketing/eCommerce business team’s needs by :
o Building and maintaining relationships
o Communicating value propositions
o Managing resource requirements, project workflow and overall execution of deliverables.
· Assess current processes and redesign systems/process to drive improvement and implement changes to catalog management, customer interface design, etc.
· Coordinate reporting, calendars, launch plans, and customer service SOPs in accordance with best in industry practices
· Manage all of site content, site merchandising, customer shopping experience, and conversion rate optimization tactics.
· Implementation of business processes and process improvements for interface maintenance and production support.
· Managing and guiding junior consultants.
COMPETENCIES (Knowledge, Skills & Abilities)
· Broad and in-depth knowledge of technical/analytical models and solutions.
· Excellent understanding of SAP Hybris solutions and business acumen
· Expertise in Hybris technical landscape, configuration and integration to third party systems such as List-trak, Crowd twist, Paymetric, Fit Analytics and so on
· Experience in one or more of the following areas, with demonstrated progression of responsibilities:
· Application delivery (preferably eCommerce/web/Mobile app/POS/Omni-Channel SystemsSuperior interpersonal communication skills; flexibility; responsiveness.
· Able to understand and consider the business impact of potential issues and solutions.
· Strong understanding of and experience with service-based organizational environments.
· Strong collaborative team-based interactions.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Engineering, Marketing, Business Administration, or related field.
· Minimum 5 years’ experience showing progressive responsibilities and scope of work.
- Minimum 3 years of Experience in ecommerce , Apparel or Consumer goods industry
- Experience on SAP C4/HANA (Commerce Cloud) and Integration experience with S4 HANA leveraging DataHub, RFC, JAVA, Spring Framework and Rest APIs.
- Extensive experience managing and sourcing 3rd party service providers, partners, and consultants
- Ability to think critically, thoroughly and analytically when resolving technically complex problems
- Excellent interpersonal, written and verbal communications skills
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We are seeking a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will have a strong understanding of accounting principles, advanced proficiency in MS Excel, and excellent communication skills. This role involves providing exceptional customer service, troubleshooting queries, and ensuring seamless interactions with clients.
RESPONSIBILITIES
· Customer Support: Address customer inquiries via phone, email, or chat, ensuring prompt and accurate resolution.
· Accounting Assistance: Provide guidance on accounting-related queries, offering accurate solutions and recommendations.
· Data Management: Utilize advanced MS Excel functions (e.g., VLOOKUP, Pivot Tables, Macros) for data analysis, reporting, and troubleshooting customer issues.
· Documentation: Maintain detailed and accurate records of customer interactions, feedback, and solutions provided.
· Collaboration: Work closely with internal teams to resolve customer concerns and enhance service delivery.
· Feedback Management: Gather and analyze customer feedback to identify opportunities for process improvements.
SKILLS AND QUALIFICATIONS
· Educational Background: Bachelor’s degree in commerce.
· Accounting Knowledge: Strong understanding of basic accounting principles, bookkeeping, and financial management.
· MS Excel Proficiency: Advanced skills in MS Excel, including formulas, data analysis tools, and reporting features.
· Communication Skills: Exceptional verbal and written communication abilities with a customer-centric approach.
· Problem-Solving: Ability to handle complex queries with a structured and analytical mindset.
· Team Player: Strong interpersonal skills and the ability to collaborate effectively with diverse teams.
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- Identify, contact and engage prospective clients.
- Online ad sales.
- Make daily sales calls/presentations and bring revenue for the company.
- Convert leads coming from the website.
- Create and implement strategies to seek out potential partners to promote our solutions.
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Reports to: Project Manager
Experience: 1-5 Years
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Location: New Delhi
Qualifications: B.E/B.Tech
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2. Must have strong experience in writing chain code using Go Lang
3. Must have strong experience in implementing apps on top of Hyperledger Fabric using Angular or React front-end and NodeJS services
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we will provide upto 25LPA -30LPA
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