Content Writer

Job Summary

We are seeking a skilled ServiceNow ITSM Specialist with proven experience in implementing and managing IT Service Management (ITSM) modules. The ideal candidate will bring at least 3 years of relevant hands-on ITSM experience on the ServiceNow platform. This role involves configuring, enhancing, and supporting ITSM processes to drive efficient service delivery and alignment with ITIL best practices.

Key Responsibilities

• Implement and configure ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Maintain and enhance existing ITSM processes to align with ITIL best practices.

• Collaborate with stakeholders to define and document requirements, translating them into workflows and automated processes.

• Manage and optimize workflows, SLAs, and business rules to improve service delivery and operational efficiency.

• Develop and maintain reports, dashboards, and KPIs to track ITSM performance and service quality.

• Troubleshoot and resolve technical issues related to ITSM modules and integrations.

• Partner with ServiceNow developers, architects, and external vendors to implement platform enhancements.

• Ensure ITSM processes comply with internal policies, IT governance, and audit requirements.

• Support training, documentation, and adoption of ITSM best practices across business units.

Required Skills & Qualifications

• 3+ years of relevant, hands-on experience working with ServiceNow ITSM modules.

• CIS–ITSM certification is preferred.

• Strong understanding of ITIL framework and ITSM lifecycle.

• Experience with Service Catalog, SLA management, and CMDB integration with ITSM.

• Ability to analyze service performance and present insights to stakeholders.

• Excellent communication, documentation, and stakeholder management skills.

Nice-to-Have Skills

• ITIL v4 Foundation certification.

• Experience with ServiceNow scripting (JavaScript, Glide).

• Familiarity with Virtual Agent, Flow Designer, and third-party ITSM integrations.

• Exposure to agile methodologies and additional ServiceNow modules (HRSD, CSM).

Key Responsibilities:

- Customize and develop Odoo modules as per business requirements.

- Integrate Odoo with third-party systems and APIs.

- Analyze, troubleshoot, and debug issues in existing modules.

- Create and maintain technical documentation.

- Migrate data and Odoo versions as needed.

- Collaborate with cross-functional teams (functional consultants, QA, UI/UX).

- Optimize performance and scalability of the Odoo platform.

Required Skills:

- Strong understanding of Python and Odoo framework.

- Proficiency in PostgreSQL, XML, JavaScript, QWeb and OWL.

- Experience with Odoo's core modules (Sales, Purchase, Inventory, Accounting, etc.).

- Familiarity with Odoo Studio and Odoo.sh is a plus.

Experience in TeleSales, Telemarketing, B2B Sales, B2C Sales.

● Good Communication Skills

● Good Convincing Skills

● Flexible with working days and times

Communication: Excellent communication skills in English and/or any regional language(

Hindi, Marathi, Malayalam, Tamil, Gujarati)

● Agility: Ability to change according to business requirements.

● Motivation: Demonstrate a positive, ‘can-do’ attitude. Willing to roll up your sleeves and

● get things done.

● Data-driven: Keen interest in analyzing performance data and transforming it into actionable

strategies.

● Growth-driven: Keen to grow as an individual

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management

ABOUT US:

Magic Crate is an innovative early childhood learning company that is a pioneer and market leader in the area of discovery kits for young children. Magic Crate was set up in early 2014 by young parents from IIT, IIM, NID and Georgia Tech as a subscription service that delivers activity boxes based on fresh new themes to their customers doorsteps each month. The activities, based on science, arts, games & role play, are designed by a multi- disciplinary team of early childhood experts and specialist designers. The carefully curated activities cleverly merge educational outcomes with hours of fun and laughter for young children. 

Magic Crate is a dynamic company growing fast, and we are looking for energised and ambitious people to join us on that journey.

What this means is at this stage you will be core - influencing all aspects of development. Working with us you will enjoy a fast-paced environment with opportunities to help grow the business, and your own professional career.

ROLE:

As a Business Development Associate at Magic Crate, you will be joining the core team  responsible for helping to shape the company’s growth narrative. Working closely with the Team Lead’s your role will be to help deliver sales growth by developing and executing sales strategy developed.

The perfect candidate will be systematic and organised, a proven closer of any sales in any sector, with a flair for creatively communicating innovative new services which benefit a wide variety of customers, who are parents of children of different age groups.

WHAT'S ON OFFER:

• Competitive salary with an attractive incentives which is performance based.
• A strong appraisal and promotion policy.

WHAT'S INVOLVED:

• New Customer Acquisition - Focus on converting fresh, warm leads into confirmed orders. 
• Contacting,Promoting and selling our innovative products to Customers. 
• Able to negotiate and close Sales in routine situations.
• Renewal Team - Focused on extending existing subscriptions or renewing expired subscriptions. 
• Follow-up on the customers. 
• Developing existing and new customer relationships. 
• Meeting agreed upon Sales targets and Sales Objectives. 

RESPONSIBILITIES:

• Explain the customer on the product, its features, benefits and discuss special promotional offers available. 
• A typical day will require a maximum of 60 to 70 calls, depending on your Targets achieved. 
• Our Customers are parents of children between the age group of 2 to 13 Years.
• Talk to new customers, follow up on past customer orders for tracking and checking on reports. 
• A regular day involves making 4 to 5 subscription sales.  

CANDIDATE REQUIREMENTS: 

• Strong Communication skills with Multilinguistic skills.
• Strong Interpersonal skills, motivating and achieving.
• Passionate about a career in Sales.
• An influencer with consummate negotiation skills.
• Resilience and the ability to cope with rejection. 
• Charismatic team player.
• A high degree of self-motivation and Ambition.