Content Writer

Sr Support Services Analyst

Position Responsibilities :

• Deliver expert-level technical support for Deltek Vantagepoint and Deltek Vision customers
• Assist with server installations, configuration, upgrades, and troubleshooting in on-premises environments
• Diagnose and resolve application errors, performance issues, and system-side problems for on-premises and cloud customers
• Support and troubleshoot third-party software integrations and API usage
• Translate complex technical concepts into clear, understandable guidance for both IT professionals and less technical users
• Accurately document customer interactions, troubleshooting steps, and resolutions in the case management system
• Collaborate closely with customers, engineering teams, product management, and senior support staff to drive timely issue resolution
• Participate in continuous training to stay current on Deltek product features, architecture, and best practices
• Leverage AI-powered tools to improve support quality, efficiency, and knowledge creation

Qualifications :

• Minimum 3+ years of experience in a technical support or systems-focused role; experience supporting Deltek Vantagepoint or Deltek Vision strongly preferred
• Solid understanding of server, web, and workstation technologies
• Experience supporting SaaS and cloud-based solutions is a plus
• Proven analytical, troubleshooting, and problem-solving skills
• Strong written and verbal communication skills
• Ability to work effectively in a remote, highly collaborative team environment
• Proactive, customer-focused mindset with a strong desire to learn and grow

Female candidates only

Immediate joiners only

Gurgaon-based candidates only

Willingness to work from office (Udyog Vihar, Phase 3)

3 to 4 years of Non IT recruitment experience.

Mandatory hands-on experience in Offline Sales hiring for FMCG brands (GT / MT)

Proven experience in bulk and lateral hiring for field sales roles (ASM, SO, Promoters, Supervisors)

Startup experience mandatory (fast-paced, high-growth environment)

Strong capability in end-to-end talent acquisition (sourcing to onboarding)

Experience with job portals, field hiring, referrals, and vendor coordination

Ability to manage aggressive hiring targets, quick closures, and low TAT

Basic exposure to HR Operations (onboarding, documentation, HRMS, attendance, compliance)

Key Skills:

            Programming Languages: C#, VB.NET

            Server-Side Technologies: ASP.NET

            Front-End Technologies: Html5, ES5/ES6/ JavaScript, CSS, jQuery, Bootstrap, Ajax, Web

             Sockets

            Database: SQL Server

            Knowledge on below concepts/technologies is an added advantage

            - Cloud Platforms: Azure / Google

            - NodeJS, Mongo DB

            - Redis, RabitMQ, MQTT, Kafka

            - Concept of Continuous Integration / Continuous Deployment

Key Deliverables: Writing codes as per the requirement.

• Designing the Mobile Application for our product offering
• Communicating effectively in a cross-functional product development team and present ideas and designs effectively.
• Identifying and correcting bottlenecks and fixing bugs
• Helping maintain code quality, organization, and automatization

What you need to have:

Duck Creek Platform in general, agile/scrum, change orientation and effective communication :

• Responsible for development of complex configuration in Duck Creek application
• Work with Business and subject matter experts to gather and validate the requirements
• Work with development lead on designing solutions
• Provide guidance or mentorship to the team where applicable
• Provide inputs to testing scope and review artifacts
• Provide support to test events and support elevate activities
• Identify, escalate and mitigate challenges in delivery both from technical and functional stand point.
• Designs, develops, troubleshoots, debugs, and implements Duck Creek Rating & Policy to build new insurance products and lines of business that meet all business & technical requirements
• Integrates applications with backend databases, third party API's and other Data sources.
• Researches, tests, builds and coordinates the integration of new products and services per business requirements.

Responsibilities:

* 3+ years of Data Engineering Experience - Design, develop, deliver and maintain data infrastructures.

* SQL Specialist – Strong knowledge and Seasoned experience with SQL Queries

* Languages: Python

* Good communicator, shows initiative, works well with stakeholders.

* Experience working closely with Data Analysts and provide the data they need and guide them on the issues.

* Solid ETL experience and Hadoop/Hive/Pyspark/Presto/ SparkSQL

* Solid communication and articulation skills

* Able to handle stakeholders independently with less interventions of reporting manager.

* Develop strategies to solve problems in logical yet creative ways.

* Create custom reports and presentations accompanied by strong data visualization and storytelling

We would be excited if you have:

* Excellent communication and interpersonal skills

* Ability to meet deadlines and manage project delivery

* Excellent report-writing and presentation skills

* Critical thinking and problem-solving capabilities

Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App help students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond. 

This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU’s personalised learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you an exposure to the best of inside-sales and direct-sales. Please download the BYJU’s Learning App to understand the magic of the BYJU’s courses which has been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!