Application Support-SQL at Ecommerce- Retail · Bengaluru (Bangalore) · 1 - 2 years · ₹3L - ₹4L / yr · Posted 4 Sep 2024
Experience: 1-3 years
Location: Bangalore
Notice:Immediate Joiner
ResponsibilitiesTo attend to user issue and handle tickets raised by user
- Strong experience in SQL , PostgreSQL, PL/SQL
- Providing L2 support depending upon the priority of issue to meet client SLA.
- Regularly monitoring S-MAX ticketing tool.
- Incident management- logging, prioritizing and resolving/debugging incidents. Worked on various monitoring tools like open bravo, GCP.
- Writing the SQL queries as per the business need.
- JAVA HTML, CSS Modify existing Shell Script on Unix Platform whenever required. Interact with Global Customers / Users. Scheduling the jobs through Crontab.
- TOOLS Regularly checking the business mail and reply to the clients or the respective team
- Excellent written and verbal communication skills in English with the ability to clearly articulate solutions to complex technical problems Ability to work with Business heads, administrators and developers Excellent time management skills

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We are hiring a Technical Support Engineer to resolve customer and internal technical issues quickly.
Responsibilities
- Handle L1 and L2 support tickets and escalations
- Troubleshoot hardware, software and network issues
- Provide remote desktop support
- Follow ITIL processes and document solutions
Requirements
- 0+ years of technical support experience (freshers welcome)
- Good troubleshooting and communication skills
- ITIL Foundation is a plus
Support Engineer
The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement.
Roles and Responsibilities
- Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally.
- Troubleshoot and resolve product-related issues, ensuring minimal disruption to users.
- Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues.
- Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback.
- Provide training and guidance to users on how to effectively use the RMS system.
- Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users.
- Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
- Respond to user queries in a friendly and professional manner, ensuring clear communication.
- Proactively follow up with customers to ensure issues are resolved to their satisfaction.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Prior experience in software support preferably in a fintech or financial services environment.
- Experience with troubleshooting software and hardware issues in a production environment.
- Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
- Ability to manage multiple priorities and deliverables in a fast-paced environment.
- Familiarity with databases like SQL.







