Content Writer

About Us:

We are a technology-driven financial services firm specializing in providing high-performance trading platforms and broking

solutions. Our products serve top brokers and trading institutions across the capital markets. With innovation at our core,

we build scalable and secure systems that keep the financial markets running smoothly. For more details, pls visit:

https://tradelab.in/

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Why Join Us?

• Be part of a team supporting mission-critical systems in real-time.

• Work in a high-energy, tech-driven environment.

• Opportunities to grow into domain/tech leadership roles.

• Competitive salary and benefits, health coverage, and employee wellness programs.

• Strong Social Media Manager Profile
• Mandatory (Experience 1) – Must have 1+ years of experience in social media management.
• Mandatory (Experience 2) – Must have proven experience managing content for Instagram and YouTube.
• Mandatory (Core Skills 1) – Must have experience in coordinating with video editors/graphic designers to deliver engaging content.
• Mandatory (Core Skills 2) – Must have excellent caption writing skills and ability to create engaging, trend-driven content.
• Mandatory (Company) - Product Startup Companies OR Highly Preferred - Online Gaming Companies
• Mandatory (Location) - Candidate must be based out of Mumbai

Preferred Companies

1. Dream 11 2. Mobile Premier League (MPL) 3. PokerBaazi 4. Zupee 5. Probo 6. Games 24x7 7. Winzo 8. Paytm First Games 9. Junglee Games 10. Adda52 11. My11Circle 12. RummyCulture/Rummy

Responsibilities

Contribute to the preparation of policies to form a long-lasting digital association with consumers.

Supervise the current company incidence on social media marketing campaigns.

Active involvement in Search Engine Optimization (SEO) efforts.

Provide inventive designs for content marketing.

Coordinate with Social Media Marketing Manager in regards to the online adverts.

Stay updated with digital marketing trends and attend networking events.

Requirements

Bachelor’s degree in Marketing, Information Technology or relevant field.

Proven work experience as Digital Marketing Executive,

Exceptional knowledge of digital marketing ideas on SEO and SEM.

Working experience of ad aiding tools like DART, Atlas, etc.

Knowhow of web analytics tools.

Experience in creative content writing.

Ability to work in a team or individually as and when required.

Ability to manage and handle multiple tasks.

Outstanding problem-solving skills.

Exceptional attention to detail.

A critical thinker.

Good verbal and written communication skills.

Strong working experience with Google Analytics

Graphic Designer – Full Time (Indore)

💼 Experience: Min 1 Year (Freshers not allowed)

💰 Salary: ₹18,000 – ₹25,000

🏢 Industry: IT Services & Consulting

We're hiring a Graphic Designer to create engaging designs and video content for social media and marketing.

🔧 Tools: Canva, Photoshop, Corel, etc.

📍 Location: Indore (On-site)

Must have strong design skills and at least 1 year of experience.

Responsibilities:

• Engage directly with key clients through proactive communication, including outbound calls, virtual meetings, and in-person visits.
• Manage the complete sales cycle from lead generation to deal closure, ensuring a seamless end-to-end experience for the client.
• Understand client business needs, challenges, and objectives to offer tailored solutions that align with company services.
• Build and nurture strong, long-term relationships with key accounts to ensure high customer satisfaction and retention.
• Strategically follow up on leads and business inquiries, providing relevant information via email, calls, or meetings.
• Develop and maintain a comprehensive database of current and potential clients, tracking engagement and sales activity.
• Create and implement customized sales strategies, including cold outreach, networking, and lead qualification, to drive business growth.
• Proactively identify and pursue new business opportunities to consistently achieve and exceed revenue targets.
• Present and clearly explain services to prospective clients, showcasing value propositions and ROI.
• Conduct market research to identify emerging trends, competitor activity, and potential areas for business development.
• Meet and exceed monthly and quarterly sales targets by effectively managing a pipeline of key accounts.

Desired Candidate Profile:

• Experience: 1 to 4 years in key account management or B2B sales, with demonstrated success in end-to-end sales cycles.
• Strong communication, negotiation, and presentation skills.
• Ability to manage multiple client relationships and prioritize tasks effectively.
• Self-motivated, target-driven, and comfortable working in a dynamic, fast-paced environment.

We are looking for a DevOps Engineer (individual contributor) to maintain and build upon our next-generation infrastructure. We aim to ensure that our systems are secure, reliable and high-performing by constantly striving to achieve best-in-class infrastructure and security by:

• Leveraging a variety of tools to ensure all configuration is codified (using tools like Terraform and Flux) and applied in a secure, repeatable way (via CI)
• Routinely identifying new technologies and processes that enable us to streamline our operations and improve overall security
• Holistically monitoring our overall DevOps setup and health to ensure our roadmap constantly delivers high-impact improvements
• Eliminating toil by automating as many operational aspects of our day-to-day work as possible using internally created, third party and/or open-source tools
• Maintain a culture of empowerment and self-service by minimizing friction for developers to understand and use our infrastructure through a combination of innovative tools, excellent documentation and teamwork

Tech stack: Microservices primarily written in JavaScript, Kotlin, Scala, and Python. The majority of our infrastructure sits within EKS on AWS, using Istio. We use Terraform and Helm/Flux when working with AWS and EKS (k8s). Deployments are managed with a combination of Jenkins and Flux. We rely heavily on Kafka, Cassandra, Mongo and Postgres and are increasingly leveraging AWS-managed services (e.g. RDS, lambda).