Inside Sales Executive

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Roles and Responsibilities

• Architecting and building server and browser-based systems that integrate with our hardware.
• Creating a great user experience by building both back-end infrastructure and user-facing features.
• Performing code reviews and having your code reviewed by peers.
• Creating technical requirements, software design specifications, and other architectural documentation.
• Work closely with UX/UI designers to translate design concepts into functional user interfaces, ensuring a smooth user experience. 
• Implement security and data protection measures throughout the development process. 
• Troubleshoot and debug issues across the entire application stack, from frontend to backend. 
• Optimize application performance and ensure its responsiveness across various devices and browsers, applications for maximum speed and scalability.
• Producing software solutions that inherently support testing at multiple levels prior to delivery, including the decomposition of functions, interface-based design, dependency injection, unit testing, test-driven design, service level testing, and supporting user interface automation testing.
• Modifying and creating code to enable successful automated builds, deployment, and testing.
• Effectively leveraging tools and best practices to enable continuous integration and frequent, reliable releases.
• Monitoring system performance to ensure efficient operations and results.
• Collaborating with cross-functional teams, including designers, product managers, and other developers, to gather and understand project requirements.
• Collaborating with DevOps teams to deploy applications and ensure seamless integration with the production environment.
• Designing and developing high-quality, scalable, and efficient web applications using the MERN stack.
• Developing and implementing front-end components using React.js, ensuring a responsive and user-friendly interface.
• Building RESTful APIs and server-side applications using Node.js and Express.js.
• Creating and maintaining databases using MongoDB, ensuring data integrity and performance.
• Writing efficient and reusable code while adhering to best practices and coding standards.
• Conducting thorough testing and debugging of applications to identify and fix any issues or bugs.
• Mentoring and providing guidance to junior developers, sharing your knowledge and expertise.

Must-Have Skills

• Should have 3-6 years of proven experience as a MEAN/MERN Stack Developer.
• Should have proficient in JavaScript (React/Angular/Vue), with significant experience in Node.js and Express.js.
• Should have extensive experience with React.js and its ecosystem (Redux, React Router, etc.).
• Should have In-depth knowledge of server-side development using Node.js and Express.js.
• Should have experience with MongoDB or other NoSQL databases, including data modeling and querying.
• Should have a solid understanding of RESTful APIs and experience in building them.
• Should be proficient in MERN Full Stack Developer with CSS modules and theme management, with a strong grip on developing custom components. 
• Should be Skilled in building scalable, user-friendly applications using React.js, Node.js, Express.js, and MongoDB.
• Should be proficient in using UI component libraries like MUI and styled-components for efficient and dynamic web design.
• Should be proficient in frontend API caching with React hooks for optimized performance and seamless user experiences.
• Should have familiarity with version control systems (e.g., Git) and agile development methodologies.
• Should have proficiency in Object-Oriented Programming (OOP) principles and design patterns.
• Should have experience with AWS cloud services.
• Should have experience with CI/CD technologies.
• Should have familiarity with newer specifications of ECMAScript (a scripting language specification on which JavaScript is based).
• Should have experience with data structure libraries (e.g., Immutable.js).
• Should have proficiency with common front-end development tools such as Babel( Which is a JavaScript compiler that is mainly used to convert ECMAScript 2015+ code into backwards-compatible JavaScript code that can be run by older JavaScript engines.), Webpack (to bundle JavaScript files for usage in a browser,), and NPM (Largest Software Registry (Library)).
• Should have ability to understand and translate business requirements into technical specifications.
• Should have familiarity with relational database systems, especially PostgreSQL.
• Should have experience in AWS with lambda functions

Good to Have Skills 

• Should have a Bachelor's degree in Computer Science or related field.
• Good interpersonal skills with the ability to present ideas in user-friendly language.
• Successful experience working in a team-oriented, collaborative environment.
• Proven analytical and problem-solving abilities.
• Should have excellent relationship and customer handling skills.
• Strategic thinker with strong influencing skills and the ability to build consensus.
• Strong action orientation; ability to make things happen.
• Facilitates team and stakeholder meetings effectively.

About The Company: 

Quality Kiosk Technologies is a pioneer in Performance Engineering. We are Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries.

Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at Quality Kiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 150+ customers from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government – Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.

Quality Kiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, Quality Kiosk has also been mentioned in Gartner’s ‘Build Continuous Quality into Your DevOps Toolchains’ Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, Quality Kiosk has also been called ‘Asia’s Most Trusted Organization by International Brand Consultants, and ‘Happy Place to Work’ by World HRD Congress

Position Statement:

The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment. The incumbent should possess extremely strong communication and influencing skills and be familiar with Industry’s best practices in terms of Technology, Process and Governance. Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership. This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability.

Key Responsibilities:

• Kickstarting new programs/projects for existing and new clients. www.qualitykiosk.com
• Managing Accounts – Coordinating with Test Manager and test Lead. Managing client escalation, People issues, requirement etc. Understanding existing clients, upcoming IT projects & IT budget etc
• Working closely with the existing team – QK Account sales team for new logos and new solutions offerings.
• Contributing to Marketing & white papers.
• Working with Finance on billing and invoicing issues.
• Resource planning, coordinating with RMG, TA etc.
• Monitoring Revenue Leakage and GM improvement.
• Project Governance & Risk - Effort, Time and Cost.
• Project scope/timeline deviation / Tracking CR with Client stakeholders.
• Skip-level meetings with TL, STE & TE.
• New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization.
• Allocates accountability amongst the team, manages career development of others, liaises with other managers, advises the business on technology related issues & engages in short/medium / long-term plan. Applies advanced knowledge and experience to the development of new methods, programs and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management.
• Advises Senior Management on specialized testing issues, conducts, supports, and reports research in one's own areas of expertise.
• Supports new business proposition to bid management/account management team.
• Promotes Existing Ips and creates new Ips for our clients.
• Grows the account from the current bucket size.
• Improves Customer Satisfaction for their respective accounts.

Required Experience:

• 15+ years of experience in the IT Industry preferably working in the service-based IT industry.
• 10 years of proven capabilities in strategic project management and leading mid to large service-oriented large teams driving the profitability, customer success and people success agenda. www.qualitykiosk.com
• Proven experience in leading Agile, DevOps, technology, and digitization automation-driven projects.
• Possesses strong BFSI domain knowledge (Preferred Indian clients)
• Strong delivery and technology excellence.
• Strong understanding of business value to be delivered to clients with appropriate cost/ quality.
• Should have worked closely with Pre-sales for new logos and new solutions and ensured financing, efficiency etc.
• Accountable for Revenue targets and maintaining good Gross Margin.
• Delivering ROI & BVR on Automation for the client.
• Should possess and have a good understanding of Test automation solutions and implementation.

Professional Qualification:

• B.Sc./ B. Tech / B.E. / MCA / MBA
• Possess 1-2 globally accepted certifications.
• Should have scored a minimum of 60% of marks throughout all academic levels

Job Requirements :

- 4+ years of Java development experience

- 4+ years of microservice development experience with Spring boot framework

- Core & Advanced Java (Threading, Design Patterns, Data Structures) J2EE, REST web services

- Excellent knowledge of Enterprise Design Patterns

- Full stack development with Angular 8 experience will be a plus

- Experience with test driven software development

- Exposure to telecom domain

- ETOM/ SID which make the TM Forum framework

The Opportunity

We are looking for a senior consultant to drive Sattva's digitisation initiatives. Our rapid growth in the last year has underscored the importance of technology-driven solutions to manage business processes at scale. To define and drive this vision, we are looking for an energetic individual with a passion to solve complex business problems using technology. This is a unique opportunity to drive digital transformation and shape the IT strategy of a rapidly growing organisation.

The role reports to the CTO, and involves interfacing with all Business Units and Horizontals within Sattva to manage the implementation and rollout of digital solutions for internal business processes.

Responsibilities

• Interface with Business Units in Sattva to understand their digitisation needs
• Map identified needs to existing or new SaaS solutions
• Drive end-to-end implementation and rollout of solutions within the Business Units
• Engage with Business Units post-implementation and ensure successful adoption of deployed solution
• Collaborate with PMO and Finance for planning, budgeting and tracking of implementation/subscription costs
• Collaborate with key stakeholders to define a digital transformation roadmap for internal business processes
• Evaluate new solutions and interface with SaaS vendors where needed

Ideal Candidate Profile

• 6+ years of overall work experience, with 2+ years in managing SaaS solution implementation in a small/mid-size organisation (50 to 500 users)
• Conversant with best-of-breed SaaS solutions for the SME segment
• Proven ability to translate complex business requirements to an integrated solution landscape
• Strong program management, stakeholder management, and communication skills
• High degree of customer-focus

Team Manager – Direct Sales, Toppr.com Location: PAN India https://toppr.breezy.hr/

Toppr is an adaptive after-school learning app for classes 5th to 12th. Our vision is to make learning personalized using technology. We believe each child is unique with distinct learning needs.

We are building Toppr as an adaptive platform that can increase engagement, optimize learning and improve outcomes. We have the widest syllabus coverage in India with over 20 subjects, 20 boards and 50 exams. Over 30 lakh students use the learning app.

Toppr was started in 2013 by IIT Bombay alumni ZishaanHayath and HemanthGoteti and is backed by venture capital firms SAIF, Helion and Eight Roads.

If the future of education interests you, we would love to talk about what you can bring to our team.

We are the face of Toppr for all our students and their parents.

We help them understand how to leverage Toppr platform for their learning We strive to take Toppr to every single household in India; and then the world.

• Provide the team with a vision and objectives; manage key performance indicators.
• Set the monthly, weekly, daily targets for the team and ensure that the team targets are achieved.
• Handling and guiding team of Academic Counselor to achieve monthly sales target.
• Maintain the sales report of the team.
• Motivating & mentoring team to achieve & exceed targets
• Design & develop business models as per the location and market situation.
• Conducting weekly reviews for performance & training.
• Identifying the areas of improvements & KPI’s
• Involve team in calling for negotiation and objection handling as and when required.

• Are dynamic professionals who drive their team to exceed business targets
• Possess sound knowledge and understanding of consumer (students and parents) behavior
• Thrive in a fast paced ambiguous work environment
• Have excellent communication skills in English and the regional language

• MBA or Graduate with at least 5 years B2C sales experience
• Minimum 1 years’ experience of managing a team of 10 – 20 sales executives
• Experience in to Data Analysis; proficient with using Excel