Accounts Manager

We seek a highly skilled and experienced Ruby on Rails Development Team Lead/Architect to join our dynamic team at Uphance. The ideal candidate will have proven expertise in leading and architecting RoR projects, focusing on building scalable, high-quality applications. This role requires a combination of technical leadership, mentorship, and a strong commitment to best practices in software development.

Job Type: Contract/Remote/Full-Time/Long-term

Responsibilities:

• Develop and maintain high-quality Ruby on Rails applications that meet our high-quality standards.
• Design, build, and maintain efficient, reusable, and reliable Ruby code.
• Utilise your expertise in Ruby on Rails to enhance the performance and reliability of our platform.
• Set the technical direction for the existing RoR project, including system architecture and technology stack decisions.
• Guide and mentor team members to enhance their technical skills and understanding of RoR best practices.
• Conduct code reviews to maintain high coding standards and ensure adherence to best practices.
• Optimise application performance, focusing on ActiveRecord queries and overall architecture.
• Tackle complex technical challenges and provide efficient solutions, particularly when specifications are unclear or incomplete.
• Establish and enforce testing protocols; write and guide the team in writing effective tests.
• Define and ensure consistent adherence to best practices, particularly in the context of large applications.
• Manage the development process using Agile methodologies, possibly acting as a Scrum Master if required.
• Work closely with product managers, designers, and other stakeholders to meet project requirements and timelines.

Technical Requirements and Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• Proven experience with Ruby on Rails, MySQL, HTML, and JavaScript (6+ years)
• Extensive experience with Ruby on Rails and familiarity with its best practices
• Proven track record of technical leadership and team management
• Strong problem-solving skills and the ability to address issues with incomplete specifications
• Proficiency in performance optimisation and software testing
• Experience with Agile development and Scrum practices
• Excellent mentoring and communication skills
• Experience with large-scale application development
• Application performance monitoring/tuning

General Requirements:

• Availability to work during the IST working hours.
• High-speed Internet and the ability to join technical video meetings during business hours.
• Strong analytical and problem-solving skills and ability to work as part of multi-functional teams.
• Ability to collaborate and be a team player.

Why Uphance?

• Engage in Innovative Projects: Immerse yourself in cutting-edge projects that not only test your skills but also encourage the exploration of new design realms.
• AI-Integrated Challenges: Take on projects infused with AI, pushing the boundaries of your abilities and allowing for exploration in uncharted territories of software design and development.
• Flexible Work Environment: Whether you embrace the digital nomad lifestyle or prefer the comfort of your own space, Uphance provides the freedom to design and create from any corner of the globe.
• Inclusive Team Environment: Join a dynamic, international, and inclusive team that values and celebrates diverse ideas.
• Collaborative Team Dynamics: Become a part of a supportive and motivated team that shares in the celebration of collective successes.
• Recognition and Appreciation: Your accomplishments will be acknowledged and applauded regularly in our Recognition Rally.

Compensation:

Salary Range: INR 24 LPA to INR 32 LPA (Salary is not a constraint for the right candidate)

At Uphance, we value innovation, collaboration, and continuous learning. As part of our team, you'll have the opportunity to lead a group of talented RoR developers, contribute to exciting projects, and play a key role in our company's success. If you are passionate about Ruby on Rails and thrive in a leadership role, we would love to hear from you. Apply today and follow us on LinkedIn - https://www.linkedin.com/company/uphance !

Handle customer complaints,

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions,

Process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Greetings from the day!!

We are HIRING: Customer Support Executive(Voice Inbound Process)

No vacancy : 100+ (Work From office)

Job Role : Customer Support Executive

Work Location : Begumpet/Ameerpet

Language : Telugu/English/Hindi 

Salaries : - 12K - 18K

Qualification : Graduation

Eligibility : Fresher/Experienced

Job brief :-

- Handle Inbound/Outbound calls

- Identify the needs of customers, resolve issues, and provide solutions

- Maintain good customer relations

- Attend mandatory training sessions to stay updated on product or company policy changes

- Input data into the company computer platform to keep each customer record updated

Job Description:

Java

Spring Boot

Webservices

Microservices
4 to 10 Yrs
Bangalore Location

Total Exp:

Relevant Exp in Spring Boot:

Relevant Exp in Webservices:

Relevant Exp in Microservices:

• Build Products for Factories that help them in improving their Customer Retention on the Platform
• Drive the Customer Retention Metric both at a Platform and at the Factory Level
• Improve Product Discovery on the Retailer App to enhance new retailer Acquisitions for factories
• Drive the execution of all product lifecycle processes for the growth of Factory
• Distribution product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans

• Engineering or an MBA graduate from a reputed university
• 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
• Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
• Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
• Good understanding of acquisition and retention funnels
• Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
• Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
• Robust understanding of complex and scalable technical architecture for web and mobile applications
• Problem solver with strong analytical skills and comfort with data
• Excellent verbal and written communication skills