Customer Support Executive

About Us :

StarApps Studio LLP (AppMaker) enables enterprise and high-growth commerce brands to launch and scale Shopify- Based mobile apps without the traditional development effort. We partner with top brands across India and North America to drive measurable revenue growth and customer retention.

The Role :

We are seeking a highly strategic Senior Enterprise Account Executive to drive new business acquisition across enterprise and mid-market eCommerce brands. You will own the entire sales cycle, acting as a trusted advisor to C-suite stakeholders and closing high-value deals.

What You Will Do

• Drive Revenue: Own the full sales cycle from qualification to close, consistently exceeding quarterly and annual revenue targets.
• Navigate the Enterprise: Expertly manage complex, multi-stakeholder buying processes across eCommerce, Marketing, and Technology teams.
• Consult & Solve: Lead executive-level discovery calls, product demos, and commercial negotiations, collaborating with solutions teams to craft tailored proposals.
• Build Pipeline: Architect a robust pipeline through high-yield inbound and outbound efforts while maintaining meticulous CRM records and forecast accuracy.

What You Bring

• 4 to 8 years of elite B2B SaaS sales experience with a proven track record of exceeding aggressive quotas.
• Demonstrated expertise in closing complex deals in the $15K to $150K+ Annual Contract Value (ACV) range.
• A consultative, ownership-driven mindset with exceptional executive-level communication and negotiation skills.
• Preferred: Background selling into eCommerce/D2C brands, familiarity with the Shopify ecosystem, or experience managing US and international accounts.
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What Success Looks Like

• First 90 Days: Master the product, run independent discovery calls, and build a qualified pipeline worth 3 to 5 times your quarterly quota.
• First 6 Months: Successfully close your first flagship enterprise accounts and establish scalable outbound motions.
• Ongoing: Consistently achieve quarterly ARR targets while optimizing win rates and sales cycle efficiency.

Location: Bangalore

Experience: 2–5 years

Type: Full-time | On-site

Open Roles: 2

Start: Immediate

Why this role exists

Most systems work at a low scale.

Very few survive real production load, complex workflows, and enterprise edge cases.

We are building a platform that must:

• Scale from 500K → 20M+ interactions/month
• Handle complex insurance workflows reliably
• Become easier to deploy as it grows, not harder

This role exists to build the backend foundation that makes this possible.

What you’ll do

You will not just write services.

You will design and own core platform systems.

1. Scale the platform without breaking architecture

• Scale from 50K → 2M+ interactions/month
• Ensure:
• High availability
• Low latency
• Fault tolerance
• Avoid large rewrites — build systems that evolve cleanly

2. Build the workflow automation (WA) engine

• Design a flexible system with:
• States
• Stages
• Cohorts
• Dynamic workflows
• Ensure workflows:
• Handle edge cases reliably
• Can be configured easily
• Move from:
• Hardcoded flows → configurable execution engine

3. Build the insurance-specific data layer

• Design data models for:
• Policy states
• Claim workflows
• Consent tracking
• Ensure the system works across:
• Multiple insurers
• Multiple use cases
• Build a platform-first data layer, not use-case-specific hacks

4. Make deployment and setup simple

• Ensure workflows and data models are:
• Easy to configure
• Easy to launch
• Reduce friction for:
• Product teams
• Deployment teams

5. Create a compounding data advantage

• Build a data layer that:
• Improves with every deployment
• Captures structured signals
• Ensure data becomes a long-term edge, not just storage

6. Own production reliability

• Participate in on-call rotation across 3 engineers
• Ensure:
• Incidents are handled quickly
• Root causes are fixed permanently
• Build systems where reliability is shared, not individual

What success looks like

• Platform scales to 2M+ interactions/month smoothly
• Workflow engine supports complex, dynamic use cases
• Data layer enables fast deployment across accounts
• Edge cases are handled without constant firefighting
• System becomes easier to use as it grows
• Production issues are rare and predictable

Who you are

• You have 2-5 years of backend engineering experience
• You have built:
• Scalable systems
• Distributed services
• You think in:
• Systems
• Data models
• Trade-offs
• You are comfortable owning:
• Architecture
• Production systems

What will make you stand out

• Experience building:
• Workflow engines
• State machines
• Data-heavy platforms
• Strong understanding of:
• System design
• Distributed systems
• Failure handling
• Experience working in:
• High-scale production environments

Why join

• You will build the core backend of an AI platform
• Your work directly impacts:
• Scale
• Reliability
• Product capability
• You will design systems that move from:
• Use-case specific → platform-level infrastructure

What this role is not

• Not just API development
• Not limited to feature-level work
• Not disconnected from production realities

What this role is

• A system architect
• A builder of scalable platforms
• A driver of long-term technical advantage

One question to self-evaluate

Can you design backend systems that scale, handle edge cases, and become easier to use as they grow?

Role Overview:

As the Executive Assistant to the CEO, you will play a pivotal role in enabling the CEO to focus on

strategic priorities. You will act as a trusted partner, managing schedules, coordinating high-stakes

communication, and ensuring smooth operations across various teams. This role requires exceptional

organizational skills, discretion, and the ability to thrive in a fast-paced, entrepreneurial environment.

Key Responsibilities:

Administrative Support

• Manage the CEO’s calendar, appointments, and meetings, ensuring effective time management.
• Handle travel arrangements, itineraries, and accommodations for the CEO.
• Prepare and edit correspondence, presentations, reports, and other documentation as required.
• Take minutes during key meetings and ensure follow-up on action items.

Strategic Coordination

• Collaborate with various teams to gather information and provide the CEO with concise updates on key projects.
• Support the CEO in tracking and prioritizing strategic initiatives.

Communication

• Act as the first point of contact for the CEO, managing incoming emails, calls, and requests.
• Liaise with internal and external stakeholders, including investors, partners, and clients, on behalf of the CEO.
• Ensure that communication between the CEO and the team is seamless and efficient.

Event and Meeting Coordination

• Plan and coordinate executive-level meetings, conferences, and events.
• Assist in organizing CEO participation in industry forums, startup pitch events, and media appearances.
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Confidentiality and Discretion

• Handle sensitive information with the utmost confidentiality and professionalism.
• Serve as a gatekeeper, ensuring the CEO’s focus remains on high-priority initiatives.
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Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• 1+ years of experience as an Executive Assistant, preferably in a startup or fast-paced

environment.

• Excellent organizational and multitasking skills, with attention to detail.
• Strong written and verbal communication skills.
• Proficiency in tools like Google Workspace, MS Office, and project management platforms.
• Ability to work independently and make sound decisions under pressure.
• High level of discretion and professionalism in handling confidential matters.

• Devising strategies for increasing the market and market share of company's product in the given region and ensuring effective implementation of the same.
• Improving brand & credibility of the company's product in the international market via - Continuous product promotion campaigns along with monitoring and ensuring the implementation of the same
• Defining strategies to explore new international markets and generating higher revenues from the international sales
• Maintaining and developing relationships with new & existing clients.
• Being responsible for pre and post shipment documentation: Invoice/ Packing list, Executing post shipment documents as per the terms of the export order, preparing BRC, etc.
• Planning and coordinating with the team as well as various vendors for the timely delivery of orders.
• Ensuring that shipments are in compliance with all laws and regulations. You need to be well updated with the various export laws.

• The candidate should have 4+ years of experience in developing International sales as well as export documentation.
• Good contact base in various countries of Distributors
• Good contact base in various countries of Buyers
• Good contact base in various countries of Chain Stores
• The Candidate should carry analytical thinking as he/she is expected to work with sales data.
• Excellent Communication Skills (Verbal & Written).
• Ability to handle overseas Buyers, CHA & Transporters independently.
• Experience in Pre- & Post Export Documentation.
• Very well versed in MS Word & MS Excel.
• Having experience in Digital Marketing will be preferred.

SurveySensum is an AI-Enabled Customer Experience Management Platform (SAAS) that collects customer feedback in real-time and offers actionable insights for improved business decisions. We specialize in Customer Experience and our vision is to make customer research accessible and affordable to all the SME’s and help them make better business decisions backed by data thereby reducing the chances of failure.

We have our offices in Jakarta, Singapore and India and currently hiring for Gurgaon location.

Till last year we were doing business only in Asia and 6 months back launched SurveySensum in North America. Vision for next 5 years is to capture North America and Europe.

• Design, development and test of new features/customer problems and make them live on the platform.
• Own modules/Product features assigned
• Responsible for regular communication with others involved in the development process
• Provide support and fix bugs when customers encounter a problem while working with features you developed.

Required Technical Skills:

• 2-3 years of software development experience
• Proficient in C#.Net, Angular2+, typescript
• Familiarity with Relational Databases and SQL
• Experience with Web services development (REST)
• Hands on experience with calling APIs

What’s in it for you?

• Technically, you will be a part of designing a multi-tenant system which every software developer desires to.
• You will learn how to build a scalable solution that can serve millions of users.
• Apart from the technical skills, you will learn to how to get more signups, how to increase company’s revenue and how to optimize operations.
• We believe in making employees future entrepreneurs, you will learn the skills to experiment, take risks and take the business forward.

It’s easier to say good things about our own culture, but if you really want to know, call the people who have left the organization in the last 3 years or call people who have joined 4-5 months back.

They will tell you the real culture. One thing we would I would like to say, we work hard and part even harder.

And you’re right fit, if you are not afraid of taking challenges, you want to own things by yourself, you want to work on real customer problems and at the end of the day enjoy what you do.

About Graphene  

Graphene is a Singapore Head quartered AI company which has been recognized as Singapore’s Best  

Start Up By Switzerland’s Seedstarsworld, and also been awarded as best AI platform for healthcare in Vivatech Paris. Graphene India is also a member of the exclusive NASSCOM Deeptech club. We are developing an AI plaform which is disrupting and replacing traditional Market Research with unbiased insights with a focus on healthcare, consumer goods and financial services.  

Graphene was founded by Corporate leaders from Microsoft and P&G, and works closely with the Singapore Government & Universities in creating cutting edge technology which is gaining traction with many Fortune 500 companies in India, Asia and USA.  

Graphene’s culture is grounded in delivering customer delight by recruiting high potential talent and providing an intense learning and collaborative atmosphere, with many ex-employees now hired by large companies across the world.  

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the rare start-ups which is self-funded and is yet profitable and debt free. We have already created a strong bench strength of Singaporean leaders and are recruiting and grooming more talent with a focus on our US expansion.   

Job title: - Data Analyst 

Job Description  

Data Analyst responsible for storage, data enrichment, data transformation, data gathering based on data requests, testing and maintaining data pipelines. 

Responsibilities and Duties  

• Managing end to end data pipeline from data source to visualization layer 
• Ensure data integrity; Ability to pre-empt data errors 
• Organized managing and storage of data 
• Provide quality assurance of data, working with quality assurance analysts if necessary. 
• Commissioning and decommissioning of data sets. 

• Processing confidential data and information according to guidelines. 
• Helping develop reports and analysis. 
• Troubleshooting the reporting database environment and reports. 
• Managing and designing the reporting environment, including data sources, security, and metadata. 
• Supporting the data warehouse in identifying and revising reporting requirements. 

• Supporting initiatives for data integrity and normalization. 
• Evaluating changes and updates to source production systems. 
• Training end-users on new reports and dashboards. 
• Initiate data gathering based on data requirements 
• Analyse the raw data to check if the requirement is satisfied 

Qualifications and Skills   

• Technologies required: Python, SQL/ No-SQL database(CosmosDB)     
• Experience required 2 – 5 Years. Experience in Data Analysis using Python 

•  Understanding of software development life cycle   

• Plan, coordinate, develop, test and support data pipelines, document, support for reporting dashboards (PowerBI) 
• Automation steps needed to transform and enrich data.   
• Communicate issues, risks, and concerns proactively to management. Document the process thoroughly to allow peers to assist with support as needed.   
• Excellent verbal and written communication skills   

 Job is based out of Gandhinagar.
FE will work as a decision maker for the trucker side, where he will be entitled to take decisions regarding truck on-boarding, trip finalization, ongoing trip issues or payment related issues, etc. FE will make decisions regarding trucker side operations with taking the Admin team in confidence.

✔ During trucker on-boarding, if any of the truck owners are having more than ten numbers of trucks with the same owner; FE will have to notify the accounts department about it for taxation purposes.

✔ Any kind of internal communication from the trucker side such as communication with material side, admin team, accounts department, or any other department of the organization will be done only through FE.

✔ The same way any communications from the trucker side with individuals who are not part of an organization such as truck owners, transporters, and other stakeholders will be done under direct monitoring of FE.

✔ FE will also have to guide the executives to upload dummy truck-ads to keep the consignors engaged on our platform, but this task shall be done under strict monitoring of FE.

✔ FE will also have to guide and support the executives to finalize the trips.

✔ All the advance payments for finalized trips will be firstly verified by FE, then only he/she will communicate it to the accounts department.

✔ During the loading the process if there is any damage by the driver within the premises of the consignor, FE will have to communicate with the truck driver/owner and SME/CP to make the settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.

✔ In the same way, if there is any damage to the material while unloading, FE will communicate regarding these with truck driver/owner and SME/CP to make settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.

✔ In case of Payment delay or no payment conditions, FE will coordinate with SME and take decisions for trip continuity.

✔ In case of any major breakdown, accident, material/vehicle damage or seizure of vehicle/material by any authority FE will have to communicate with the truck driver/owner to continue the trip.