Customer Support Executive

Becker Alliance is the leading global dental technology organization originating from US with its branch in Panchkula (India), we are seeking a hardworking, determined, talented individual with the passion to be innovative. This role offers an opportunity for candidates to expand their talents by participating directly in the design, development, deployment and maintenance of customer-facing as well as internal web services. Individual visibility within the team is high, and opportunities for rapid advancement exist. All Becker Alliance developers work directly in a fast-paced, results-oriented environment on products with a rapid time to market but still maintaining quality deployments.

Responsibilities:

Understanding the server architecture and design pattern

Developing features to enhance the user experience

Building reusable code for future use

Optimizing web pages for maximum speed and scalability

Utilizing a variety of markup languages to write web pages

Developing Web services (WEB API) & Windows services

Developing application development skills utilizing .NET, HTML, JavaScript, Angular

Requirements:

Must have past experience as full stack developer working on .NET

Overall Experience Level: 3 to 8 Years

Database experience with MS SQL

Proficiency with HTML, CSS, JavaScript and jQuery

Understanding of server-side CSS

Understands Relational Database Management Systems (RDMS)

Expertise in Entity Framework and LINQ for interaction with database

Expertise in SQL Stored procedures development.

AJAX Javascript libraries such as jQuery

Where will you be working?

IT Park Panchkula, Haryana (Near Chandigarh), 5 days a week work from office.

Why work with us?

A mix of Indian & US culture where you could achieve sky high.

Your voice and opinion are important to us.

We operate with honesty, transparency and fairness in all we do.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Good work/life balance - We have strong work ethics towards our customers; at the same time, we also value your life outside of work.

Competitive salary and access to great hardware.

With all this in mind, a career at our company can be an ongoing journey of personal discovery. So, take success into your own hands and bring your curiosity to life as part of our team.

Who are you?

Curiosity and love of self-learning, adopting new technologies

Effective and supreme communication skills.

Collaborative and open-minded exchange ideas among the team members.

Professional and positive attitude.

Work in alignment with company policies and procedures

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

Role & Responsibilities:

• Deliver training on SEO, PPC (Google AdWords), Social Media Marketing, Email Marketing, Affiliate Marketing, Content Marketing, SEM, ORM, Website design, and Web Analytics.
• Assist students in practical digital marketing tasks.
• Plan and prepare course materials and lesson plans.
• Conduct demo sessions and doubt-solving sessions.
• Continuously improve teaching methodologies for better student satisfaction.

Preferred Candidate Profile:

• Bachelor's degree in Marketing, Business, or related field.
• 1-3 years of hands-on experience in digital marketing, with at least 1 year of experience as a Digital Marketing Trainer.
• Expertise in SEO, PPC, Social Media, Content Marketing, and more.
• Familiarity with tools like Google Analytics, WordPress, SEMrush, MailChimp, etc.
• Certifications (e.g., Google AdWords, HubSpot Content Marketing) are a plus.

Soft Skills:

Strong communication and presentation skills.

• Energetic, passionate, and a natural motivator.
• Problem-solving and analytical abilities.

LambdaTest is a cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. LambdaTest provides access to a powerful cloud network of 2000+ real browsers and operating system that helps testers in cross-browser and crossplatform compatibility testing. The product roadmap is evolving and there are many more functionalities and features which will be added to the product. The company is backed by the Tier 1 VC funds and entrepreneurs of the industry. We are growing at a fantastic rate. This is an incredible opportunity for someone talented and ambitious to make a huge impact.

Role

• Develop & maintain shared APIs, libraries and frameworks
• Improve the performance and reliability of our services including databases, CI/CD pipeline, web services, and other integrations
• Monitor and scale our cloud infrastructure
• Collaborate with other teams on security, automation, and internal tools
• Evaluate and develop new tools and technologies that can help achieve company-level goals

Required Candidate profile

• 4 - 8 years of experience in Development.
• Should have good knowledge of backend Technologies like Python, Nodejs, Golang.
• Should have worked with Databases like Mysql, monogdb etc.
• Should have working experience in cloud environment.
• Engineering degree in computer science, engineering or related discipline from good institutes

Company Overview

VC-backed Fintech startup with an innovative online trading application seeking an experienced Frontend Engineer to join our growing team.

We're based out of UK and have our engineering team in India.

Job Description

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

1. Developing new user-facing features using React.js
2. Building reusable components and front-end libraries for future use
3. Translating designs and wireframes into high quality code
4. Optimizing components for maximum performance across a vast array of web-capable devices and browsers
5. Maintain existing React systems, including fixing bugs
6. Handling backend infra written in Next/Node/Express

Skills

1. Strong proficiency in debugging, JavaScript, including DOM manipulation and the JavaScript object model
2. Thorough understanding of React.js and its core principles
3. Experience with popular React.js workflows (such as Flux or Redux)
4. Familiarity with newer specifications of EcmaScript
5. Experience with data structure libraries (e.g., Immutable.js)
6. Knowledge of isomorphic React is a plus
7. Knowledge of isomorphic Next js and Node js is a plus
8. Familiarity with RESTful APIs
9. Knowledge of modern authorization mechanisms, such as JSON Web Token
10. Familiarity with modern front-end build pipelines and tools
11. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
12. Familiarity with basic authentication mechanism and security
13. Ability to understand business requirements and translate them into technical requirements
14. A knack for benchmarking and optimization
15. Familiarity with code versioning tools such as Git

[Please note: Our HQ is in Wales and we're in the process of creating an Indian Entity. This means that the candidate will be responsible for all Tax related compliances until the entity is setup.]

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19

• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-

  after startups in India

• upGrad was earlier selected as one of the top ten most innovative companies in India

  by FastCompany.

• We were also covered by the Financial Times along with other disruptors in Ed-Tech

• upGrad is the official education partner for Government of India - Startup India

  program

• Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning

   

  Role Summary

  Are you excited by the challenge and the opportunity of applying data-science and data- analytics techniques to the fast developing education technology domain? Do you look forward to, the sense of ownership and achievement that comes with innovating and creating data products from scratch and pushing it live into Production systems? Do you want to work with a team of highly motivated members who are on a mission to empower individuals through education?
  If this is you, come join us and become a part of the upGrad technology team. At upGrad the technology team enables all the facets of the business - whether it’s bringing efficiency to ourmarketing and sales initiatives, to enhancing our student learning experience, to empowering our content, delivery and student success teams, to aiding our student’s for their desired careeroutcomes. We play the part of bringing together data & tech to solve these business problems and opportunities at hand.
  We are looking for an highly skilled, experienced and passionate data-scientist who can come on-board and help create the next generation of data-powered education tech product. The ideal candidate would be someone who has worked in a Data Science role before wherein he/she is comfortable working with unknowns, evaluating the data and the feasibility of applying scientific techniques to business problems and products, and have a track record of developing and deploying data-science models into live applications. Someone with a strong math, stats, data-science background, comfortable handling data (structured+unstructured) as well as strong engineering know-how to implement/support such data products in Production environment.
  Ours is a highly iterative and fast-paced environment, hence being flexible, communicating well and attention-to-detail are very important too. The ideal candidate should be passionate about the customer impact and comfortable working with multiple stakeholders across the company.

  
  Roles & Responsibilities

  • • 3+ years of experience in analytics, data science, machine learning or comparable role
    • Bachelor's degree in Computer Science, Data Science/Data Analytics, Math/Statistics or related discipline 
    • Experience in building and deploying Machine Learning models in Production systems
    • Strong analytical skills: ability to make sense out of a variety of data and its relation/applicability to the business problem or opportunity at hand
    • Strong programming skills: comfortable with Python - pandas, numpy, scipy, matplotlib; Databases - SQL and noSQL
    • Strong communication skills: ability to both formulate/understand the business problem at hand as well as ability to discuss with non data-science background stakeholders 
    • Comfortable dealing with ambiguity and competing objectives

     

    Skills Required

    • Experience in Text Analytics, Natural Language Processing

    • Advanced degree in Data Science/Data Analytics or Math/Statistics

    • Comfortable with data-visualization tools and techniques

    • Knowledge of AWS and Data Warehousing

    • Passion for building data-products for Production systems - a strong desire to impact

      the product through data-science technique

Job Summary
The graphic designer job description includes the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos. You’ll be the one to shape the visual aspects of websites, social media campaigns, magazines, product packaging, exhibitions and more. Your graphics should capture the attention of those who see them and communicate the right message. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, we’d like to meet you.

Responsibilities and Duties

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback Ensure final graphics and layouts are visually appealing and on-brand