Customer Support Executive

Role Summary

We are looking for a business analyst with proven experience delivering enterprise-class customer relationship management (CRM) and customer experience (CX) solutions across local, state, and other public sectors.

The ideal candidate should be comfortable owning end-to-end delivery from requirement to deployment.

Key Responsibilities

•  Lead requirement-gathering sessions, stakeholder discussions, and functional analysis.
• Manage end-to-end delivery of CRM/CX implementations including case management, service requests, workflows, dashboards, and agent desktop functionality.
• Configure and maintain CRM/CX platform modules- translate business rules into workflows, queues, and cross-channel routing logic.
• Coordinate with business stakeholders, development, QA, and support teams to ensure smooth project execution and delivery.
• Manage escalations, defect tracking, issue resolution, and proactive client communication throughout the project lifecycle.
• Plan and support UAT, regression testing, release validation, and production go-live activities.
• Track project activities and issues using JIRA or similar tool in an Agile/Scrum environment.

Skills & Qualifications

• 4 + years of experience in Business Analysis and project coordination, preferably on enterprise CRM or CX platform implementations.
• Hands-on experience with an enterprise CRM/CX platform covering case management, workflows, dashboards etc
• Familiarity with cross-channel service delivery such as web, social, and service channel integration within a unified CRM/CX environment.
•  Exposure to enterprise application ecosystems (ERP, cloud infrastructure, or related platforms) is a strong advantage.
• Proven ability to manage escalations, defect lifecycles, and cross-functional coordination independently.
• Proficient with JIRA, Zoho, or similar tools for Agile/Scrum tracking; strong documentation and written communication skills.

📌 Job Title: Portfolio Analyst – ITOF Platform Services

📍 Location: Bangalore

📄 Type: Contract (6 months / extendable) (confirm if needed)

🕒 Experience: 5+ Years

🔍 Role Summary

We are hiring a Portfolio Analyst to support IT Operations & Foundation portfolio governance, performance tracking, and data-driven decision-making. This role focuses on portfolio analytics, reporting, and strategic alignment across initiatives.

🛠 Key Responsibilities

• Support portfolio governance, planning, and performance tracking
• Prioritize initiatives based on strategy & resource capacity
• Analyze portfolio, delivery & financial data for insights and risks
• Build dashboards and reports using Power BI
• Ensure data quality across tools like ADO & TargetProcess
• Track dependencies, risks, and performance metrics
• Collaborate with stakeholders (Portfolio Managers, Product Leaders, EPMO)
• Translate complex data into business insights

✅ Must-Have Skills

• Strong experience in Portfolio Management / Governance / Analytics
• Hands-on with:
• Azure DevOps (ADO)
• TargetProcess
• Power BI (Dashboards, Data Modeling)
• Strong data analysis & reporting skills
• Stakeholder communication & problem-solving

⭐ Good to Have

• SQL / Advanced Excel
• Financial / capacity planning exposure
• Scrum / Kanban knowledge
• Executive-level reporting experience

We are seeking a talented Senior DevOps Engineer to join our team. The ideal candidate will play a crucial role in enhancing our infrastructure and ensuring seamless deployment processes.

Responsibilities:

• Design, implement, and maintain automation scripts for build, deployment, and configuration management.
• Collaborate with software developers to optimize application performance.
• Manage cloud infrastructure and service.
• Implement best practices for security and compliance.
• Proficiency in NoSQL databases- Knowledge of server management and shell scripting.
• Experience in cloud computing environments.
• Familiarity with .NET framework is a plus.
• Migrate existing cloud infrastructure to Infrastructure as Code (IaC) via tools like Terraform.
• Build out and enhance scalable containerized infrastructure using Kubernetes (k8s) and EKS.
• Assist software engineers with migration of applications to leverage configuration management and configuration as code (CaC) using tools like Docker.
• Configure and optimize CI/CD pipelines to minimize lead time for changes, including pipelines for infrastructure changes.
• Ensure applications and infrastructure are properly instrumented via observability tooling to improve alerting, monitoring, and incident response.
• Recommend infrastructure improvements to ensure architectures are centred around customer needs, and improve overall cloud architecture goals around availability, scalability, reliability, security and costs, and metrics like MTTR, MTBF, etc.
• Automate existing manual workflows and implement controls around them in line with the company's security and compliance goals.

Requirements:

• 10+ years of experience in DevOps or SRE fields, with current experience supporting engineering teams implementing scalable cloud architectures using CaC, IaC, and Kubernetes.
• Strong proficiency w/ AWS (certification required), including expert-level knowledge of cloud networking and security best practices.
• Strong programming and/or scripting experience in languages like Python and bash, including extensive experience with source code management and deployment pipelines.
• Extensive experience leveraging observability tooling for logging, monitoring, alerting, incident management, and escalation.
• Exceptional debugging and troubleshooting ability.
• Familiarity with web application architecture concepts, such as databases, message queues, serverless
• Ability to work with Engineering teams to identify and resolve performance constraints.
• Experience managing cloud infrastructure for SaaS applications.
• Experience leading a major cloud migration (on-premise to cloud, poly-cloud, etc.) preferred.
• Experience enabling a continuous deployment capability in a previous role preferred.
• Demonstrated experience guiding and leading other DevOps, cloud, and software engineers, leveling up technical proficiency and overall cloud capabilities.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/U2vjo?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Position – Shift Manager 

Duties & Responsibilities 

• Managing retail operations, including cash, store operations, inventory, and shelf-life management. 
• Driving store-level, corporate, and bulk-order sales. 
• Managing store assets and equipment. 
• Checking FIFO (First In First Out) & monthly inventory for Item stock and raw material. 
• Supporting Store Manager to minimize the product expiration. 
• Check sales cash, float and petty cash with denomination & update Store Manager.  
• Team grooming to be maintained as per company standard. 
• Executing and maintaining in-store visual merchandising. 
• Resolving customer concerns in a diplomatic manner.  

Qualifications & Skill Requirements 

• Graduate Degree in any specialization. A MBA or Diploma in retail management is preferred. 
• Minimum 2-3 years’ experience in luxury retail, food retail, or hospitality. 
• Excellent customer handling skills and communication. 
• Must be well organized and diligently structured in their approach to any engagement. 
• An uncompromising focus on execution with a no-nonsense attitude towards goals and delivery.  

Reporting Manager: Store Manager 

About the Role

We are actively seeking talented Senior Python Developers to join our ambitious team dedicated to pushing the frontiers of AI technology. This opportunity is tailored for professionals who thrive on developing innovative solutions and who aspire to be at the forefront of AI advancements. You will work with different companies in the US who are looking to develop both commercial and research AI solutions.

Required Skills:

• Write effective Python code to tackle complex issues
• Use business sense and analytical abilities to glean valuable insights from public databases 
• Clearly express the reasoning and logic when writing code in Jupyter notebooks or other suitable mediums
• Extensive experience working with Python 
• Proficiency with the language's syntax and conventions
• Previous experience tackling algorithmic problems
• Nice to have some prior Software Quality Assurance and Test Planning experience
• Excellent spoken and written English communication skills

The ideal candidates should be able to

• Clearly explain their strategies for problem-solving.
• Design practical solutions in code.
• Develop test cases to validate their solutions.
• Debug and refine their solutions for improvement.

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing social media, whilst coaching them. 

Job Description

• Preference would be given to having experience in IVR and Call Center application development.
• Hands-on experience in Kamailio SIP Server
• Hands-on experience in WEBRTC
• Asterisk integration with PSTN is preferred.
• Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
• Scripting with Shell, Perl.
• Experience in installing Hosted VoIP
• 
  Nice to have
• Good knowledge of SIP and IAX.
• MySQL and Telephony Domain.
• Ability to test and troubleshoot Asterisk applications/issues
• Knowledge of C programming in Asterisk

Qualifications

Candidate Profile
The candidate must have:

• 2 - 4 years of experience working on the Asterisk platform.
• Strong Knowledge of PBX, SIP, and RTP protocols.
• Strong knowledge of multi-asterisk server architecture
• Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
• Worked on Queue, IVR and Voicemail-related applications.
• Expert in Asterisk installation, configuration and troubleshooting.
• Expert knowledge of installing and configuring Asterisk with PSTN card.
• R & D skills in Asterisk.
• Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)

About PlanetSpark:

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a Series B funded, global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment by 2024. We are backed by some top VCs such as Prime Venture Partners and global entrepreneurs such as Binny Bansal, Deep Kalra, Gokul Rajaram and Shirish Nandkarni. Come, join a passionate team of over 500 young and energetic team members and 3500+ expert teachers on this roller coaster ride to build the most loved brand for kids who will move the world!

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking and social media.

2. Calling 65-70 leads everyday

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue per month) 7. “Go the extra mile” to drive sales

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along with you paid stipend along the journey.

2. We create career oritented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve License to Sell (L-2-S)

4. You will be entitled for training stipend of INR. 21428. In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled for below

US/ Canada Shift (8:00 pm to 5:00am) - INR 7.23 LPA (4.83 Fixed + 2.4 LPA Variable)

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sale or relevant role is a plus

6. A friendly and energetic personality with customer service focus

Criteria

1. Willing to work 6 days in a week in a fast paced startup

2. Ready to work from Office and join immediately.

What are the behavioral attributes that we are looking for?

- A keen desire to bring growth for a fast-growing Series B funded startup

- An apparent Founder's mindset

- The candidates should be able to work in a high paced ever-changing digital environment. The role will require you to be resourceful, proactive and an expert communicator. In turn it offers immense learning and growth.

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory