Customer Support Executive

AI Engineer

LLMs, Agents & AI Services

📍 Mumbai (On-site) | Full-time | 2-4 years

About the Role:

Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies.

AI is core to how we design, deliver, and scale software for our customers.

We are hiring an AI Engineer for a dedicated client engagement building a complex production AI platform, working on the AI capabilities and agentic features at the core of the product.

The mandatory requirement for this role is at least one AI feature personally shipped to production for real users, with operational ownership.

The role suits someone who thinks quickly on solutioning, can take an ambiguous problem to a working prototype in days, and has the discipline to carry it through to production with predictable economics.

You will work alongside the Senior AI Engineer and the wider pod, with ownership of parts of the AI surface area of the product.

Responsibilities:

Solutioning and POCs

Translate ambiguous customer problems into working POCs at speed.

Pick the right model, framework, and architecture, and demonstrate value early before scaling investment.

LLM Application Development

Build AI features and services using LLM APIs from OpenAI, Anthropic, Google, and self-hosted open-weight models (Llama, Qwen, Mistral).

Choose the right model per use case based on cost, latency, capability, and context-window trade-offs.

Agentic System Design

Design and implement agentic workflows using LangGraph, CrewAI, AutoGen, LlamaIndex Agents, or custom orchestration.

Cover tool use, planning, memory, and multi-step reasoning appropriate to the problem.

API and Service Development

Build production AI services and APIs using Python and FastAPI.

Handle streaming responses, async processing, structured outputs, retries, and graceful degradation when models or tools fail.

Retrieval and Tool Integration

Implement RAG pipelines with vector databases (Pinecone, Weaviate, Qdrant, pgvector, Chroma), embeddings, chunking strategies, hybrid search, and reranking.

Integrate external tools, internal APIs, and document sources through tool-calling and MCP-style patterns.

Cost Analysis and Unit Economics

Model the per-request and per-user cost of every AI feature before it ships.

Track token usage, prompt caching, batching, and model-routing strategies.

Drive measurable improvements in unit economics.

Production Hardening

Add observability and tracing (LangSmith, Langfuse, OpenTelemetry), guardrails, content safety checks, prompt injection defences, and fallback behaviour.

Prompt Engineering and Evaluation

Design, test, and iterate prompts with measured outcomes.

Build evaluation harnesses for accuracy, hallucination, latency, and cost.

Run benchmarks across models and prompt variants before locking in a design.

Requirements:

AI Feature Shipped to Production (Mandatory)

Must have personally built and shipped at least one AI feature that runs in production for real users, with operational ownership.

POCs, internal demos, and one-off scripts do not qualify.

2 to 4 Years of Professional Software or AI Engineering Experience

With at least one production AI feature owned end to end.

Strong Python Proficiency and API Development with FastAPI

Comfort with type hints, async, packaging, testing, streaming responses, and authentication.

Production-grade Python, not notebook-only code.

Hands-on Depth Across the LLM and Agent Stack

Working experience with at least two of OpenAI, Anthropic Claude, Google Gemini, or self-hosted open-weight models (vLLM, Ollama, Together, Replicate).

Working familiarity with at least one agent framework (LangGraph, CrewAI, AutoGen, LlamaIndex Agents) or hand-rolled equivalent.

Working knowledge of RAG, embeddings, and vector databases (Pinecone, Weaviate, Qdrant, pgvector, Chroma).

Solutioning Speed and POC Velocity

Demonstrated ability to move from a fuzzy problem to a working prototype in days.

Strong instinct for what to build first, what to defer, and what to throw away.

Cost Discipline for Production AI

Ability to calculate, monitor, and optimise the cost of LLM APIs, tokens, embeddings, vector store usage, and infrastructure.

Treats unit economics as a first-class concern.

AWS Familiarity

Working knowledge of EC2, S3, IAM, and at least one of Bedrock, SageMaker, or equivalent.

Comfortable in a Fast-Moving Environment

Self-directed, comfortable with ambiguity, takes ownership without being asked, and ships under shifting priorities.

Strong Written and Spoken English Communication

Able to explain trade-offs to non-AI engineers, designers, product managers, and clients in plain language.

Nice to Have

• fine-tuning or LoRA, QLoRA, PEFT exposure
• MCP server authoring
• eval framework experience (LangSmith, Promptfoo, Ragas, DeepEval)
• open-source AI contributions
• multi-modal models (vision, audio)

Responsibilities

·        Design and architect data virtualization solutions using Denodo.

·        Collaborate with business analysts and data engineers to understand data requirements and translate them into technical specifications.

·        Implement best practices for data governance and security within Denodo environments.

·        Lead the integration of Denodo with various data sources, ensuring performance optimization.

·        Conduct training sessions and provide guidance to technical teams on Denodo capabilities.

·        Participate in the evaluation and selection of data technologies and tools.

·        Stay current with industry trends in data integration and virtualization.

Requirements

·        Bachelor's degree in Computer Science, Information Technology, or a related field.

·        10+ years of experience in data architecture, with a focus on Denodo solutions.

·        Strong knowledge of data virtualization principles and practices.

·        Experience with SQL and data modeling techniques.

·        Familiarity with ETL processes and data integration tools.

·        Excellent communication and presentation skills.

·        Ability to lead technical discussions and provide strategic insights.

·        Certifications related to Denodo or data architecture are a plus

JOB DETAILS:

* Job Title: Specialist I - DevOps Engineering

* Industry: Global Digital Transformation Solutions Provider

* Salary: Best in Industry

* Experience: 7-10 years

* Location: Bengaluru (Bangalore), Chennai, Hyderabad, Kochi (Cochin), Noida, Pune, Thiruvananthapuram

Job Description

Job Summary:

As a DevOps Engineer focused on Perforce to GitHub migration, you will be responsible for executing seamless and large-scale source control migrations. You must be proficient with GitHub Enterprise and Perforce, possess strong scripting skills (Python/Shell), and have a deep understanding of version control concepts.

The ideal candidate is a self-starter, a problem-solver, and thrives on challenges while ensuring smooth transitions with minimal disruption to development workflows.

Key Responsibilities:

• Analyze and prepare Perforce repositories — clean workspaces, merge streams, and remove unnecessary files.
• Handle large files efficiently using Git Large File Storage (LFS) for files exceeding GitHub’s 100MB size limit.
• Use git-p4 fusion (Python-based tool) to clone and migrate Perforce repositories incrementally, ensuring data integrity.
• Define migration scope — determine how much history to migrate and plan the repository structure.
• Manage branch renaming and repository organization for optimized post-migration workflows.
• Collaborate with development teams to determine migration points and finalize migration strategies.
• Troubleshoot issues related to file sizes, Python compatibility, network connectivity, or permissions during migration.

Required Qualifications:

• Strong knowledge of Git/GitHub and preferably Perforce (Helix Core) — understanding of differences, workflows, and integrations.
• Hands-on experience with P4-Fusion.
• Familiarity with cloud platforms (AWS, Azure) and containerization technologies (Docker, Kubernetes).
• Proficiency in migration tools such as git-p4 fusion — installation, configuration, and troubleshooting.
• Ability to identify and manage large files using Git LFS to meet GitHub repository size limits.
• Strong scripting skills in Python and Shell for automating migration and restructuring tasks.
• Experience in planning and executing source control migrations — defining scope, branch mapping, history retention, and permission translation.
• Familiarity with CI/CD pipeline integration to validate workflows post-migration.
• Understanding of source code management (SCM) best practices, including version history and repository organization in GitHub.
• Excellent communication and collaboration skills for cross-team coordination and migration planning.
• Proven practical experience in repository migration, large file management, and history preservation during Perforce to GitHub transitions.

Skills: Github, Kubernetes, Perforce, Perforce (Helix Core), Devops Tools

Must-Haves

Git/GitHub (advanced), Perforce (Helix Core) (advanced), Python/Shell scripting (strong), P4-Fusion (hands-on experience), Git LFS (proficient)

Upload CV On - https://magicworksitsolutions.com/digital-marketing-manager/

Job description :

A Digital Marketing Manager is responsible for developing, implementing, and managing marketing campaigns that promote a company’s products or services. 

Experience: 3 to 5 years (3 years of experience in digital marketing required)

Qualification: Any graduate or post graduate or MBA in (Marketing/Sales) or related field with an excellent understanding of Digital Marketing.

Key Responsibilities:

1. Strategy Development and Execution

• Develop Digital Marketing Strategies: Create comprehensive marketing plans to achieve business objectives.

• Campaign Management: Plan, execute, and oversee various marketing campaigns across multiple digital channels such as Google Ads, SEO, PPC, social media, email, and content marketing.

• Budget Management: Allocate and manage the marketing budget effectively to maximize ROI.

2. Content Creation and Optimization

• Content Strategy: Develop content strategies that align with marketing goals and target audience needs.

• Content Creation: Oversee the creation of engaging and relevant content for websites, blogs, social media, and email campaigns.

• SEO Optimization: Ensure all content is optimized for search engines to increase organic traffic.

3. Social Media Management

• Platform Management: Manage the companys presence on social media platforms, including content planning and posting.

• Community Engagement: Engage with followers, respond to comments and messages, and monitor online reviews and feedback.

• Social Media Advertising: Create and manage social media ad campaigns to increase brand awareness and drive conversions.

4. Analytics and Reporting

• Performance Tracking: Monitor and analyse the performance of marketing campaigns using tools like Google Analytics, social media insights, and other analytics software.

• Reporting: Prepare regular reports on campaign performance, website traffic, and other key metrics to share with stakeholders.

• Data-Driven Decisions: Use data insights to make informed decisions and optimize marketing strategies.

5. Collaboration and Coordination

• Team Collaboration: Work closely with the marketing team, including designers, writers, and other specialists, to execute campaigns.

• Cross-Departmental Coordination: Collaborate with sales, product, and other departments to align marketing efforts with overall business goals.

• External Partners: Manage relationships with external vendors, agencies, and partners as needed.

6. Customer Relationship Management (CRM)

• Database Management: Manage and utilize the company’s CRM system to track customer interactions and data.

• Lead Generation and Nurturing: Develop strategies for lead generation and nurturing to convert prospects into customers.

7. Innovation and Trend Monitoring

• Stay Updated: Keep abreast of the latest trends and best practices in digital marketing.

• Experimentation: Test new marketing techniques and strategies to improve campaign effectiveness.

8. Compliance and Ethics

• Regulatory Compliance: Ensure all marketing activities comply with relevant laws and regulations.

• Ethical Practices: Promote ethical marketing practices and maintain the company’s reputation.

Preferred candidate profile

• Must possess strong communication, presentation, and negotiation skills

• Must be familiar with analysing statistics and formulating sales data

• Must be a highly organized, detail-oriented self-starter who is willing to work independently as well as in a team environment

• Knowledge of advertising sales or sales promotions

• Knowledge of online marketing

• Minimum 3 years of experience in digital marketing environment.

• Strong understanding of Google Ads, Google Analytics, SEO, PPC, email marketing, and social media

• Excellent written and verbal communication skills

• Strong analytical and problem-solving skills

• Bachelor’s degree or Master’s degree in marketing, communications, or a related field

Strong UI/UX Designer Profile

Mandatory (Experience 1) - Must have 2+ years of hands-on experience as a UI/UX Designer

Mandatory (Experience 2) - Must have hands-on experience across the end-to-end UI/UX process, including user research, user flows, and information architecture

Mandatory (Tools 1) - Advanced proficiency in Figma for wireframing, prototyping, and high-fidelity UI design

Mandatory (Tools 2) - Familiarity with modern design tools such as Adobe Creative Suite (Photoshop, Illustrator) and/or Sketch

Mandatory (Portfolio) - Strong portfolio is mandatory, showcasing detailed case studies with user research, design rationale, UX process, wireframes, and final UI outputs across web and/or mobile platforms

• 5+ years of experience working with MySQL Databases, including the community edition
• Advanced understanding of Linux OS
• Can use SSH to connect to remote systems with password & public/private keys
• Deep understanding of systems performance
• Understand automation concept to speed up the work: Ansible
• Advanced knowledge on InnoDB internals
• Expert knowledge of Performance Schema
• Knows how to optimize queries/schemas
• Deep understanding of replication and clustering
• Knows backup solutions and strategies
• Knows HA solutions and strategies
• Knows proxy usage as it relates to MySQL
• Designs and executes overall database architecture strategy, standards and practices.
• Works closely with project teams to develop data models that support business processes.
• Works with application development to ensure database changes adhere to best practices and are properly prioritized and scheduled.
• Supports all areas of the enterprise - ensures that all databases run at optimal performance
• Proactively identifies and troubleshoots databases performance issues
• Ensures that industry wide security standards are properly implemented

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work with developers to build out CI/CD pipelines, enable self-service build tools and reusable deployment jobs. Find, explore, and advocate for new technologies for enterprise use.
• Automate the provisioning of environments
• Promote new DevOps tools to simplify the build process and entire Continuous Delivery.
• Manage a Continuous Integration and Deployment environment.
• Coordinate and scale the evolving build and cloud deployment systems across all product development teams.
• Work independently, with, and across teams. Establishing smooth running. environments are paramount to your success, and happiness
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the[1]box thinking, teamwork, self-organization, and diversity.

Technical Skills

• Experience with AWS multi-region/multi-AZ deployed systems, auto-scaling of EC2 instances, CloudFormation, ELBs, VPCs, CloudWatch, SNS, SQS, S3, Route53, RDS, IAM roles, security groups, cloud watch
• Experience in Data Visualization and Monitoring tools such as Grafana and Kibana
• Experienced in Build and CI/CD/CT technologies like GitHub, Chef, Artifactory, Hudson/Jenkins
• Experience with log collection, filter creation, and analysis, builds, and performance monitoring/tuning of infrastructure.
• Automate the provisioning of environments pulling strings with Puppet, cooking up some recipes with Chef, or through Ansible, and the deployment of those environments using containers, like Docker or Rocket: (have at least some configuration management tool through some version control).

Qualifications:

• B.E/ B.Tech/ M.C.A in Computer Science, Electronics and Communication Engineering, Electronics and Electrical Engineering.
• Minimum 60% in Graduation and Post-Graduation.
• Good verbal and written communication skills

Java Developer
Joining Location: Bangalore

Experience -  4 to 6 Yrs

Notice Period: Immediate (15-30 Days max)

Salary (Per Annum) :
min Sal:8
max Sal:12L
Description:

• Work experience as a Senior Java Developer or similar role
• Experience designing, building and testing Java EE applications
• In-depth knowledge of popular Java frameworks like Spring and Hibernate
• Minimum of 4+ experience with Spring
• Minimum 2 years’ experience with Hibernate
• Sound knowledge of core java and collections
• Hands on experience building ReST based web services
• Spring Boot experience a plus
• Experience with Object-Oriented Design (OOD) and design patterns
• Hands on experience working with databases
• Good delegation and time management skills
• Problem-solving abilities

Responsibilities:

• Identify and analyze user requirements
• Prioritize, assign and execute tasks throughout the software development life cycle
• Develop Java EE applications
• Write well-designed, efficient code
• Review, test and debug team members’ code
• Design database architecture
• Schedule product releases with internal teams
• Document development phases
• Ensure our applications are secure and up-to-date

Soft Skills

• Good written and oral communication skill
• Team player
• Mentoring and leadership capability