Customer Support Executive

Job role: Executive - Accounts

• Location: Ghatkopar - Mumbai
• Salary: 5-6LPA

Major Responsibilities:

• Hands on experience and knowledge in Tally ERP and exploiting all the tool and features provided therein - Group Company, Inventories, Branch accountings, master maintenance, cost centers, generation of reports, export\import excel PDF, consolidation, auto repo generation.

• Proficient in MS excel and automation.

• Monthly GST return preparation and filings.

• Payroll accounting - net pay, deduction, salary advances and reco with GL.

• PF\ ESI Accounting and Reconciliations

• Cash management, accounting for bank transactions and monthly BRS

• Inter Company accounting and reconciliation

• Processing of payments to Vendors, consultants and staff. Creditors aging and ledger confirmations of the balances

Position: SFCC developer

Experience – 6-10 Years (Relevant experience with SFCC should be at least 2 years)

Location: Gurgaon

Key Deliverables (Essential functions & Responsibilities of the Job):

• Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner + OCAPI) and integrations for the same in India eComm landscape.
• Establish and maintain IT governance structure with eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of strategic direction after the platform is live. 
• Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
• Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
• Identify and steer eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
• Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
• Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
• Accountable for project delivery of applications or technology in time & budgets.  
• Manage personnel and outside contractor(s) as required.
• Establish budget with user approval and monitor actual charges in line with work performed.  Accountable to operate within annual budget. 
• Where required, to provide leadership, welfare and coaching to your team.

Key Relationships: 

• Internal business customers in eComm & digital.
• Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
• Internal staff - direct reports (where applicable)
• IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

• This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. S/he must be highly motivated. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
• Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
• Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. 
• Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
• Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
• Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
• This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
• Ability to effectively interact with all levels of business via phone, written communication and in person.
• Management and leadership skills.

Job brief 

We are looking for a qualified Database developer to design stable and reliable databases, according to our company’s needs. You will be responsible for developing, testing, improving and maintaining new and existing databases to help users retrieve data effectively.

As part of our IT team, you will work closely with developers to ensure system consistency. You will also collaborate with administrators and clients to provide technical support and identify new requirements. Communication and organization skills are keys for this position, along with a problem-solution attitude.

Ultimately, you should be able to ensure our database systems run effectively and securely on a daily basis.

Responsibilities

• Design stable, reliable and effective databases
• Optimize and maintain legacy systems
• Modify databases according to requests and perform tests
• Solve database usage issues and malfunctions
• Liaise with developers to improve applications and establish best practices
• Gather user requirements and identify new features
• Develop technical and training manuals
• Provide data management support to users
• Ensure all database programs meet company and performance requirements
• Research and suggest new database products, services and protocols

Requirements

• Proven work experience as a Database developer (5+ Years)
• In-depth understanding of data management (e.g. permissions, recovery, security and monitoring)
• Knowledge of software development and user interface web applications
• Advanced proficiency and hands on experience with T-SQL, Stored Procedures, Cursors, Triggers, Schedulers etc.
• Familiarity working with MS SQL Server, MySQL, .Net Framework, java
• Excellent analytical and organization skills
• An ability to understand front-end users’ requirements and a problem-solving attitude
• Ability to craft detailed technical manuals.
• Excellent verbal and written communication skills
• BE/MCA/MSc Degree in Computer Science or relevant field.

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Take a lead role in the design and implementation of Shopify connectors for our marketing products.

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      3+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Strong background in Front-end technologies – HTML, CSS, JavaScript, React, Angular, etc. 

·      Experience with node.js

·      An understanding of User Experience and a background in building intuitive interfaces. 

Secondary Skills (nice to have)

·      Experience with Shopify integrations.

·      Experience building native apps for other platforms.

·      Experience with Salesforce APEX, VisualForce, SOQL, etc.

·      AWS ecosystem and tools, particularly developing for serverless environments. 

·      Any experience with other languages will be beneficial.

Soft Skills

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

JOB DESCRIPTION 

DYT - Do Your Thng, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

RESPONSIBILITIES 

• Expert in Python with knowledge of Python best practices (PEP8) 
• Strong knowledge of python web frameworks such as Django, Flask • Strong knowledge of building RESTful APIs using Django Rest Framework • Good Understanding of Django ORM Libraries 
• Able to integrate multiple data sources and databases into one system • Strong experience on Linux 
• Solid database skills in a relational database (i.e. PostgresSQL,MYSql) • Able to create database schemas that represent and support business processes • Strong unit test and debugging skills 
• Proficient understanding of code versioning tools (git) 
• Experience deploying on AWS is desirable 
• Experience with Docker,Test Drive Development will be a plus 
• Excellent interpersonal, leadership, influence and communication skills • Experience in designing scalable micro-services is desirable 

QUALIFICATIONS 

• 1-3 years of experience as a backend developer 
• At least one product build and published 
• SKILLS Contribute in all phases of the development lifecycle 
• Write well designed, testable, efficient code 
• Work well under pressure and meet deadlines without sacrificing quality • Work with distributed development teams 

Responsibilities

• Will work with a team of test engineers to ensure the highest quality product delivery and define measurable metrics to gauge progress against objective QA goals.
• Set and drive expectations around quality for major releases grounded in solid customer impact and product understanding
• Understand how all elements of the system software ecosystem work together and develop QA approaches that fit the overall strategy
• Be responsible for development of test strategies and creation of appropriate test harnesses
• Oversee the development and execution of test plans and monitor and report on test execution
• Be a trusted partner for senior management to determine best solutions, help drive alignment and implement decisions throughout your team. 
• Generate and provide quality metrics for your area/application
• Collaborate with onsite managers on feature sprint planning and provide metrics on testing progress.
• Consistently maintain transparency with the work and identify potential risks during releases.

Basic Qualifications

• Bachelor’s degree in computer science, computer engineering or equivalent.
• 10+ years of industry experience.
• 5+ years of experience in hands-on testing and 3 years of experience as a manager.
• Experience managing senior test engineers
• Experience in Python
• Experience in automation testing
• Experience in managing resources and area ownership within a distributed and adaptable model.
• Strong knowledge in automated testing methods and technologies required, preferably with (Selenium, REST Assured, SoapUI)
• A solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services.
• Experience with standard test, defect, and automation management tools such as HP ALM, JIRA, and Jenkins.
• As the team needs to develop continuous integration of the framework we are looking for someone with CI/CD Infrastructure experience.
• Proven track record to lead a team efficiently when working with tight deadlines across multiple projects while maintaining a balanced work environment.
• Experience coordinating teams across multiple sites and time zones
• Experience in delivering large releases to the customer through direct and partner teams.

Preferred Qualifications

• More than 3 years’ experience with scripting languages, such as Python.
• Experience with test automation tools and frameworks such as PyTest, Robot, and Postman.
• Experience with cloud environments such as GCP, AWS, and Azure.
• Experience with Kubernetes 
• Knowledge on testing open source applications
• Domain knowledge in Data Engineering.
• Strong organizational skills, ability to track multiple test executions.simultaneously and to be able to synthesize the results
• Experience in a SaaS environment that has an agile development process is a huge plus 
• Strong people management skills with a proven ability to hire and grow talented programmatic and user-level personnel
• Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
• Experience in agile development methodologies with continuous integration

• Participate in requirement analysis
• Write clean, scalable code using .NET
• Test and Deploy applications and systems

• Must have good command on c#
• Should have knowledge on the official ASP.NET, ANGULAR JS and MVC