Customer Support Executive

Salary Budget- 500000-800000/-

Experience- At least 3years work experience in manufacturing Sales (Fabrication & Sheetmetal)

Company Description

Rawmart is an end-to-end solution provider and enabler for manufacturers and SMEs based in Pune. We specialize in smart and cost-effective raw material procurement, seamless supply chain management, and process efficiencies to deliver superior cost and volumetric output. Our mission is to develop ecosystems across various product verticals and partner with SMEs nationwide. Our core principles are to involve, solve, and evolve to support manufacturing and procurement processes.

Role Description

This is a full-time on-site role for a Business Development Manager at Rawmart. The Business Development Manager will be responsible for identifying and establishing partnerships with manufacturers and SMEs, developing business strategies to promote growth, and managing client relationships. The role will involve conducting market research, analyzing industry trends, and presenting business proposals to potential partners. The Business Development Manager will also collaborate with internal teams to ensure seamless execution of projects and achieve business objectives.

Qualifications

• Proven experience in business development, sales, or related roles
• Strong negotiation and persuasion skills
• Excellent verbal and written communication skills
• Ability to build and maintain relationships with clients and partners
• Good understanding of manufacturing processes and supply chain management
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a team environment
• Proficiency in MS Office
• Bachelor's degree in Mechanical Engineering/ any Engineering .

1. Responsible  for taking customer or client calls and offering financial answers to their difficulties and intimating sales with potential customers over the phone.

1. Responsible for assisting consumers or clients with financial purchases.

1. Provide assistance and solutions to the customer regarding financial products and must speak with your supervisor or team leader to resolve any financial difficulties.

1. Provide excellent customer service. 

1. 5. Eager to gain new talents and should have interpersonal, Research and Record Keeping Skills.

Key skills:

1. Must Know  English and at least one  south language ( Kannada, Telugu, Tamil, Malayalam, 

1. Effective communication abilities.

1. Computer Literate.

At least 1+ year of Prior experience as a Tele caller or similar in the Banking or Finance sector.

• FDesign and implement user interface components for JavaScript-based web and mobile applications using React ecosystem

• Build app and UI components from prototypes and wireframes

• Stay updated with new updates, technologies, and news of React Native

• Strong verbal and written communication skills to communicate strategy

Skills That Will Help You In The Role

Must-Have Skills: React web and mobile along with tools like Flux, Flow, Redux, etc.

Good to Have:  JavaScript, CSS, HTML, functional programming, and front-end languages

Mandatory Skill / Experience

1.      Should be very good at designing webpages, landing pages & related pop-ups, banners etc         

2.      Should be very good at designing design brochures, blog images, flyers, wall branding, event related designs, etc.  

3.      Should be able to work with designers in the marketing team, both in-house as well as freelancers, to get the creatives done on time.          

4.      Should be very good at editing HTML and WordPress pages          

5.      Should excel at creating modern and engaging designs for corporate clients.           

6.      Should be able to come up with good options for a concept/theme in addition to the design itself.   

7.      Should be able to created HTML5 ads for digital marketing campaigns      

Basic Requirements:

1.  Any Graduation or 10+2 if he has experience.

2.  Should have knack to design and create a superior designs without much external mentoring.

3.  Written and verbal communication skill. Should be able to write emails and should have conversations skills.

4.  Should have worked in teams plus been an individual contributor.

5.  Should have compulsorily work in IT industry.

6.  Should be able to show relevant examples from past experience."            

• Web application development experience in HTML5, CSS3, Javascript (including new ES features), Python
• Hands-on experience in any one of the python-based backend frameworks like Django or Flask or Pyramid along with end to end testing
• Hands-on experience in building high performant React applications
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript libraries and their practical uses in building complex interactive experiences
• Hands-on experience working with TDD in JS with the help of frameworks like Mocha, Chai, Jest, Enzyme, React Testing Library etc.
• In depth knowledge of SQL is a must. SQL Technologies that are desired are MySQL, PostGres, Oracle
• Experience in state management libraries like Redux and MobX
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Familiarity with various component libraries and design systems
• Proficient in using media queries and CSS frameworks like bootstrap or foundation for implementing responsive web design patterns in the applications
• Knowledge of common JavaScript design patterns
• Experience in owning Code Quality and Code Review processes
• Experience on Node.js is an advantage
• Work "in the trenches" with junior developers to implement large features that wow our clients
• Partner with Managers, Business Analysts, and test analysts to develop realistic implementation plans with a focus on quality, sustainability, and delivering value to our clients
• Stand up for coding best practices that ensure quality products: automated testing, unit testing, agile development, continuous integration, code reviews, and technical design
• Improve technical skills of self and the team
• Research industry trends and web technologies, and promote adoption of best-in-class web tools and technologies
• Understand client business issues and actively participate in designing solutions and features that meet client needs
• Take initiative to advance the quality, responsiveness, architecture, or design of our solution, if you want to make it happen you can.
• Excellent organizational and task management skills
• Strong oral and written communication skills
• Ability to work in global cross-office teams
• Fluency in English is required

The Document management system  Developer  will be working in an organization where collaboration, together with best practice document, data and knowledge management are key elements of it’s operations.

Our Client  is a key technology being used to address these needs. The candidate will have demonstrated extensive experience and expertise in all aspects of the duties and key responsibilities and working within a small will be essential for the role to make a strong, hands on contribution. 

Client has 13 different Document management system that includes DropBox, Google drive, Network drives, SharePoint, Domo, Alfresco.

The Role 

The Document Management system developer  will take responsibility for all aspects of the design, document migration, solution development, deployment and support of key document management system infrastructure and business solutions.

Over 200 TB of content or documents will be migrated from data center based document management system cloud based document management system.

Technology solution should robust to support multiple different system content migration to Client System.

Responsibilities

• Lead development and deployment of Client solutions to meet identified requirements, engaging with business users as required.
• Support Specialist o Provide expert user support and guidance, as required.
• Deliver user training and documentation, as required.
• Drive best practice usage and compliance with policy and audit requirements.
• Contribute to improving consistency and effectiveness of information and document governance within the Institute.
• Drive consistency in Clients deployment and usage, including taxonomies, templates, master pages and security management.
• Create Templates, access management, security setup and metadata management to automate folder creation
• External user collaboration using optimal security policy and access management
• Integration with third party systems like Docusign and Viva Vaults

Skills, Knowledge and Experience

• Minimum 4 year undergrad Degree qualification is required
• Must have a knowledge about CFR Part 11 compliance
• Must have knowledge about GxP best documentation practices
• com training and certification would be highly desirable.
• Cloud based document management system API integrations, template management, access management set up experience is desirable
• Experience with SharePoint, Alfresco, Domo document management system is must
• document management system metadata management
• Experience is large scale migration from data center to cloud based document management system
• com or similar system Waterfall access management setup experience
• com or similar system Template and workflow setup experience
• A minimum of 3 to 5 years’ experience in Technical expert roles in Cloud based document management systems environments.
• Excellent communication skills, both written and oral.
• Demonstrated strong problem solving, analytical skills, and strategic thinking.
• Excellent interpersonal skills, including stakeholder management, training, presentation and public speaking.
• Demonstrated, quality focused, track record of successful projects.
• Ability to be flexible and adaptable in the face of changing organizational priorities and ambiguous environments.
• Ability to research and quickly assimilate relevant new technologies, concepts, architectures and features is essential.

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!