AFS Operations – Back Office - Mahape
Role Summary
The Executive – AFS Operations (Back Office) will be responsible for supporting day-to-day aftersales operational activities through documentation, coordination, MIS reporting, CRM updates, billing support, and technician scheduling. The role ensures smooth backend execution of service operations and timely closure of jobs with proper records and compliance.
🎓 Education & Skills
• Diploma / Graduate in Mechanical / Electrical Engineering or any related field
• 1–3 years of experience in Back Office / Operations Coordination roles
• Good knowledge of MS Excel, Email Coordination, and Documentation
• Basic understanding of service operations, job cards, and billing workflows
• Strong communication, coordination, and multitasking abilities
🔧 Key Responsibilities
🧩 Operations Coordination
• Coordinate with internal teams for job scheduling and execution updates
• Track daily service activities and technician deployment status
• Maintain operational records, trackers, and job status reports
• Support service planning and execution coordination activities
📦 Documentation & Billing Support
• Maintain and verify job cards, service reports, GRNs, and acknowledgments
• Ensure all service documents are complete and billing-ready
• Share verified documents with billing/commercial teams
• Maintain soft copies and filing of operational records
🗃️ CRM & MIS Management
• Update job execution details in CRM on a daily basis
• Prepare MIS reports, Excel trackers, and pending job reports
• Monitor job closures and maintain accurate operational data
• Share regular updates with reporting managers
📧 Communication & Follow-up
• Coordinate with technicians, stores, and internal departments via email/phone
• Follow up on pending documents, approvals, and service updates
• Escalate delays or operational issues to seniors when required
• Support audit documentation and compliance activities
🛠 Skills Required
✔ MS Excel, Word & Outlook
✔ MIS Reporting & Documentation
✔ Coordination & Follow-up Skills
✔ CRM/Data Management
✔ Time Management & Multitasking
✔ Attention to Detail & Problem Solving
👤 Experience:
2–3 Years in Back Office / Operations / Coordination roles preferred
Shubham Vishwakarma
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About Hunarstreet Technologies Pvt Ltd
About
At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.
We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.
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