At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.
Technical Support Specialist
- Minimum experience of 2-5 years with good exposure in customer handling with different software products.
- Provide telephone and email-based pre-sales and post-sales technical support for our software products.
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Create and maintain support knowledgebase.
- Good knowledge of SQL for debugging user issues.
Mandatory Skills
- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs
- Hands-on experience with SQL.
- Excellent written and verbal communication skills.
- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.
- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.
- updating FAQs from time to time.
- Maintain updated curriculum database and training records
- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.
- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge
Experience: 3 - 5 years
Skills that will help you build a success story with us
• Strong communication skills.
· You should be a good team player.
· Should be able to coordinate with onsite/ functional/development teams for project tasks.
· Must be dynamic with a strong sense of responsibility and a positive attitude.
· We believe you are:
o An innovator with intellectual curiosity and creativity
o Adaptable, flexible and a professional with integrity
o A good communicator with excellent verbal and written communication skills
o Problem solver with detailed analytical and judgmental skills
o An enthusiastic person in sharing knowledge with team members and
o A good mentor for juniors in the team
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
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