At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.
Technical Support Specialist
- Minimum experience of 2-5 years with good exposure in customer handling with different software products.
- Provide telephone and email-based pre-sales and post-sales technical support for our software products.
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Create and maintain support knowledgebase.
- Good knowledge of SQL for debugging user issues.
Mandatory Skills
- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs
- Hands-on experience with SQL.
- Excellent written and verbal communication skills.
- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.
- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.
- updating FAQs from time to time.
- Maintain updated curriculum database and training records
- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.
- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge
Experience: 3 - 5 years
Skills that will help you build a success story with us
• Strong communication skills.
· You should be a good team player.
· Should be able to coordinate with onsite/ functional/development teams for project tasks.
· Must be dynamic with a strong sense of responsibility and a positive attitude.
· We believe you are:
o An innovator with intellectual curiosity and creativity
o Adaptable, flexible and a professional with integrity
o A good communicator with excellent verbal and written communication skills
o Problem solver with detailed analytical and judgmental skills
o An enthusiastic person in sharing knowledge with team members and
o A good mentor for juniors in the team
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

About Anarock Technology
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We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.
https://jaydeep-barman.medium.com/why-is-rebel-foods-hiring-super-talented-engineers-b88586223ebe">Link
https://jaydeep-barman.medium.com/how-to-build-1000-restaurants-in-24-months-the-rebel-method-cb5b0cea4dc8">Link 1
https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db">Link 2
https://medium.com/faasos-story/a-unique-take-on-food-tech-dcef8c51ba41">Link 3
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👨🏻💻 Role:
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http://www.nymbldigital.com/" target="_blank">http://www.nymbldigital.com
🛠 Role Type
Full-time
🗒 About:
Nymbl Digital is a content marketing and design agency based out of Bangalore catering to clients in Mumbai and Bengaluru. We are a small, young team of 6 and within 1.6 years of operations, we have catered to 20+ clients.
On the sidelines, we are working on a product, for which we are looking to add illustrators, creative artists and designers in our team. If you know someone, please do refer them to us.
⛱ Location:
Remote
🚪 Joining:
Yesterday.
(Means we're looking for someone who can possibly join us ASAP or within 1 month at max)
📆 Working Days:
Monday-Friday and alternate Saturdays. Sundays Off.
👀 Who we are looking for?
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- A prior client servicing experience will earn you brownie points!
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- Strong UI/UX design portfolio - with design examples of website, landing page, emails/newsletters, banners, logo designs and other digital collaterals.
- Experience with Mobile & Web Apps is an add-on.
- Knowledge of wireframe tools (e.g. Balsamiq, http://wireframe.cc/" target="_blank">Wireframe.cc and InVision)
- Software skills - Photoshop, Figma, XD, InDesign, Sketch, Illustrator, After Effects, Origami Studio, Affinity Photo, Affinity Designer.
- Proficiency in verbal and written communications.
- Experience in handling multiple clients as a point of contact across various business verticals.
- Should be able to guide, mentor & manage a team.
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👀👀 Some Truth Bombs:
- We don't care for your marks - we care for what you learnt there.
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- Have you created a design interface that "you" wanted without caring if the world would need it? Then you're the kind of person who's selfish yet a charming one. ;)
- Independent, Responsible & Entrepreneurial.
We believe, these are some of the most under-rated skills in the professional world. A skill that takes a person from the associate table to the executive one.
> "An executive is the one who can think independently, figures out ways to get shit done and makes quick decisions along the way."
- Empathy + Kindness + Willingness to put in the work = Nymbl’s culture fit. If your ego writes off cheques your body can't cash - then it’s better you watch Suits at home. (Only legends will understand this)
- Dekho boss - thoda pressure toh hoga. Nahi toh heera kaise banoge? (Look bud, at times you’ll be under pressure. How else will a diamond come into being?)
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- Undertaking user research, market research and competitor analysis whenever required.
- Designing of UI elements such as - websites, landing pages, emails, banners, navigation menus, search boxes, tabs, widgets and other digital assets.
- Illustrate design ideas using storyboards, process flows and sitemaps.
- Strategising and conceptualising a comprehensive UI/UX design strategy for the clients.
- Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
- Producing high-quality UX design solutions through wireframes (both low and high fidelity), visual-graphic designs, flow diagrams, storyboards, site maps, and prototypes.
- Collaborating with the project coordination team and fellow designers to ensure the creation and delivery of tailored experiences for the client.
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- Competitive remuneration with yearly bonuses.
- Work from anywhere. We intend to be remote - at least for the next few months.
- Individual health insurance.
- Bi-weekly chit-chat sessions: This is where a team member picks one topic of their choice and speaks for about an hour on it. It can be anything but shouldn’t be related to digital marketing. Come on? We do that shit every day, it’s time we learnt something new!
- Personal Finance: Our team consists of finance aficionados and we kinda love to blabber about it. Just in case you need some help with planning your investments, insurance or just wish to know how to manage money - we’ll help you out.
- Courses: We know tons of free but kick-ass courses out there to help you get to the next level. In case a course is paid & you think it will add value to your learning curve, it’s on the house.




