At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.
Technical Support Specialist
- Minimum experience of 2-5 years with good exposure in customer handling with different software products.
- Provide telephone and email-based pre-sales and post-sales technical support for our software products.
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Create and maintain support knowledgebase.
- Good knowledge of SQL for debugging user issues.
Mandatory Skills
- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs
- Hands-on experience with SQL.
- Excellent written and verbal communication skills.
- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.
- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.
- updating FAQs from time to time.
- Maintain updated curriculum database and training records
- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.
- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge
Experience: 3 - 5 years
Skills that will help you build a success story with us
• Strong communication skills.
· You should be a good team player.
· Should be able to coordinate with onsite/ functional/development teams for project tasks.
· Must be dynamic with a strong sense of responsibility and a positive attitude.
· We believe you are:
o An innovator with intellectual curiosity and creativity
o Adaptable, flexible and a professional with integrity
o A good communicator with excellent verbal and written communication skills
o Problem solver with detailed analytical and judgmental skills
o An enthusiastic person in sharing knowledge with team members and
o A good mentor for juniors in the team
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
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We are looking "SAP SF EC" for Reputed Client @ Permanent Role.
• 3-6 years of Experience with SAP SF EC is must 1 End to End implementation Project experience is must
• Knowledge in Activate Project Management Methodology
• Knowledge on ITIL Process
• Should have experience in Requirement Gathering and completing EC Workbooks
• Should have experience in Configuration and customisation activities
• Should have experience in Cut-over activities
• Should manage customer expectations Person should be proactive
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Job Scope
- Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them on efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also, educate them on alternatives for system design & advice on how to achieve desired business outcomes.
- Implementation: Configure and Test SAP SuccessFactors modules
- Data Migration: Perform/Support Data Migration as required
- Client Engagement: Set up relevant data within the configured SAP SuccessFactors module, to showcase to the client the end-to-end business process. Collect & process the feedback from Clients, to make necessary system changes. Also, extend extensive support to Clients when they test SAP SuccessFactors modules
- Training: Educate clients on how to use SAP SuccessFactors modules
- Documentation: Diligently document Business Requirements to baseline for implementation. Prepare training materials & other documents required for the successful completion of the project.
- Support: Post implementation, understand the requirements/issues of the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business needs.
- Own the development/improvement of products and features.
- Own the responsibility for creating a great user experience on the products and features you work on.
- Build features end-to-end: both the user interfaces and the backend APIs.
- Set technical standards and lead the team in building a world-class scalable software development process.
- Lead large-scale design updates and rollouts.
- Partner with infrastructure engineers to scale the product.
- Investigate state-of-the-art frameworks and tooling to build our next-generation architecture.
- Guide and mentor junior team members
- 8+ years of relevant front-end development experience, previous start up experience is highly desirable.
- Experience building, running, and debugging single-page apps in a modern JavaScript framework.
- Demonstrated knowledge of React, Redux and CSSAbility to work independently as well as cross-functionally with other engineering teams and product.
- Tech Lead / Management experience.
- Experience with full-stack development.
- Experience with building APIs using spring boot.
- Experience with front-end test frameworks (Jasmine/Mocha/Jest)
- Exposure to mobile platforms
Role: Product Manager
Experience: 5-10 years
Location: Hyderabad (Remote due to COVID-19)
Technovert is not a typical IT services firm. We inculcate the product mindset for the talent working with us. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.
Step ahead, we are looking for a Product Manager who can create best out of excellent engineering minds and build together a product which suffice Insurance Industry needs. This is a pivotal role where you can see yourself working with the Technology, Sales, Marketing and Leadership team.
Your Responsibilities
- Identify product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis.
- Define the product strategy, and translate product strategy into roadmap and feature definition, in line with business and customer experience objectives.
- Collect and develop ideas, prioritize the ideas, create business cases
- Define, track, and improve key product metrics.
- Drive the product discovery process for large projects and support the product implementation and deployment
- Partner and collaborate with stakeholders from multiple teams like Engineering, UX, Data, etc. across numerous business units across countries and teams
- Liaise with Engineering and Product owners to help them implement and verify the product increments
- Liaise with Sales, Marketing, Services and Support organizations to launch the product evolutions to market
- Works with product marketing department to develop effective communication activities and programs including product positioning, collateral development, whitepapers, and analyst engagement
- Serves as the key contact for product questions and new product ideas which surface from customers, sales, or market research.
- Manages the resolution of escalated customer problems. Escalates problems and issues to other departments when needed.
Ideal Candidate Traits
- Strong understating of the Insurance industry. Preferable Life & Health.
- Must be able and willing to think and act strategically and tactically
- Excellent communication skills, and design thinking skills
- Strong analytical and problem-solving skills. Leveraging data to make informed product decisions.
- Must have sound business judgment as well as the ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize
- Ability to explain the business and technical value of a technical offering to internal and external audience which is a mix of technical and non-technical customer representatives
Minimum Qualifications
- 4+ years of experience in technology product management.
- 3+ years of working in the insurance domain
- Have worked independently or as a lead on GTM and launch of at least 1 product
- Worked closely with developers in an agile development environment
- Prior experience as a developer preferred.
- Business – Product understanding | Requirement Analysis | Expectation Management
- Designs Technical Solutions (30%)
- Design / Propose cross-system / solutions for business requirements
- Understand and leverage existing systems
- Market – technology trend | What is happening/cooking in lending eco-system
- Schedule Management (30%)
- Create project plans
- Monitor Delivery Timeline
- Facilitate stakeholder communication
- Think Big (10%)
- Cultivation of ideas
- Search opportunity | Create an opportunity
- Grab opportunity | Ride opportunity
Desired Profile: System Integrator – Tech, solution specialist, Business Analyst, PMO, part of the product team, etc
Must-Know: lending eco-system, cloud strategy/offering, etc, Documentation n Presentation, Influencer in a way, etc
Nice to have: Knowledge of modern architecture, data warehouse - lead generation/curation/analytics, in-depth knowledge of any LOS / LMS / BRE / LCS / accounting, six sigma, scrum practice, active on social media, entrepreneur, worked in Start-up, etc.
Passion for all things Mobile and have built complex Mobile Applications with React Native for at least 2 years. Have shipped apps on either the iOS App Store or Android Play Store, and are intimately familiar with their workflows. Comfortable with jest for writing unit and integration tests / appium for end-end testing. Intuition for usability and UI design, with an ability to balance polish with the constraints of timing and scope. Curiosity to remain updated with the newest technologies and frameworks. Comfort with any of WebRTC/Backend Stack/React JS is a strong plus. Most importantly, love coding!
- Apply knowledge of Javascript (ES6) including all the latest features
- Usage of third party libraries for Maps, UI scaling, Styles, Secure storage, Permissions, Navigation, Splash screen, Network. Analytics. Push notifications, Localization, Calendar, etc.
- Build and run apps using Xcode, and Android Studio
- Persistence support using frameworks like Realm
- Comprehend performance issues and solve them
- Knowledge of Git (including merging, branching and resolving merge conflicts)
Desired skills
- Ability to create flexbox driven UI layout
- Configuring ESLint for JS code linting
- Being aware of alternate state management mechanisms like MobX
- Is proficient in either iOS or Android programming too.
Technical Skills
- Knowledge of all aspects of React framework
- Components, containers, JSX specification of component UI layout, Component lifecycle
- Props and State mechanism used for data flow
- Various kinds of views (text, button, scroll view, flat list, etc.)
- Navigation
- RN animations and gesture system fundamentals
- Redux state management library
- React Router usage
- JSON/XML parsing