At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.
Technical Support Specialist
- Minimum experience of 2-5 years with good exposure in customer handling with different software products.
- Provide telephone and email-based pre-sales and post-sales technical support for our software products.
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Create and maintain support knowledgebase.
- Good knowledge of SQL for debugging user issues.
Mandatory Skills
- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs
- Hands-on experience with SQL.
- Excellent written and verbal communication skills.
- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.
- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.
- updating FAQs from time to time.
- Maintain updated curriculum database and training records
- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.
- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge
Experience: 3 - 5 years
Skills that will help you build a success story with us
• Strong communication skills.
· You should be a good team player.
· Should be able to coordinate with onsite/ functional/development teams for project tasks.
· Must be dynamic with a strong sense of responsibility and a positive attitude.
· We believe you are:
o An innovator with intellectual curiosity and creativity
o Adaptable, flexible and a professional with integrity
o A good communicator with excellent verbal and written communication skills
o Problem solver with detailed analytical and judgmental skills
o An enthusiastic person in sharing knowledge with team members and
o A good mentor for juniors in the team
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
Subodh Popalwar
Software Engineer, Memorres
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Amazon Web Services (AWS)
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Job Title: |
Senior Cloud Service DBA |
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Department & Team |
Technology |
Location: |
INDIA |
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Reporting To: |
Senior DBA – Team Lead |
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Role Purpose: |
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This role will be a mix of project, BAU and innovation and will encompass typical database administration duties that you may expect in a large-scale telecommunications environment: performance tuning, replication, database design, backups, high availability, encryption, security, configuration etc.
1. Network Services Team – Responsible for IP Network and its associated components 2. Infrastructure Team – Responsible for Server and Storage systems 3. Database Services Team – Responsible for all Databases 4. Cloud Architect Team – Delivering future strategy, ongoing cloud performance optimisation.
The DBA function forms part of Client’s Tier 3 support function and works closely with the internal NOC, Service Desk, Infrastructure, IP Networks and Cloud Architect teams. To enable the business in achieving its stated objectives by assisting the other technology teams to achieve world-class benchmarks of customer service and support.
To highlight, a key requirement of the role will be involvement in defining our future strategy around database modernisation in the cloud.
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Responsibilities: |
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Operations · Involved in new solutions design discussions and to recommend suitable, secure, performance optimised database offerings based on business requirements · Ensure all databases in the AWS and Azure are configured for performance, scale and high availability where required · Take responsibility of modernisation of Clients database estate in the cloud, leveraging open source technologies and cloud native hosting platforms · Drive innovation by constantly reviewing latest public cloud platform database service releases such as Babelfish in AWS to fast track adoption of native services · Ensure security considerations are at the forefront when designing and managing database solutions · Optimise query performance · Ensure all key databases have deep insight monitoring enabled to enable improved capabilities around fault detection · Perform regular database maintenance when required and ensure databases are backed up according to agreed RTO / RPO information · Maintenance work to be planned meticulously to minimise/eradicate self-inflicted P1 outages · Monitoring database costs regularly and identify strategies to minimize cost as part of internal FinOps practices · Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues · Provisioning, deployment, monitoring cloud environment using automation tools like Terraform |
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Skills & Experience: |
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Certifications: · SQL Server Database Administration - REQUIRED · AWS Certified Solutions Architect Associate – Highly Desirable · AWS Certified Database Specialty – REQUIRED · Azure Database Administrator Associate – Highly Desirable
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Behavioural Fit: |
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· Professional appearance and manner · High personal drive; results-oriented; make things happen; “can-do attitude” · Can work and adapt within a highly dynamic and growing environment · Team Player; effective at building close working relationships with others · Effectively manages diversity within the workplace · Strong focus on service delivery and the needs and satisfaction of internal clients · Able to see issues from a global, regional and corporate perspective · Able to effectively plan and manage large projects · Excellent communication skills and interpersonal skills at all levels · Strong analytical, presentation and training skills · Innovative and creative · Visionary and strategic view of technology enablers (creative and innovative) · High verbal and written communication ability, able to influence effectively at all levels · Possesses technical expertise and knowledge to lead by example and input into technical debates · Depth and breadth of experience in infrastructure technologies · Enterprise mentality and a global mindset · Sense of humour
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Role Key Performance Indicators: |
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· Design and deliver repeatable, best in class, cloud database solutions · Pro-actively monitor service quality and take action to scale operational services, in line with business growth · Generate operating efficiencies, to be agreed with Infrastructure Services Manager · Establish a “best in sector” level of operational service delivery and insight · Help creates an effective team · Continuous improvement
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres