Product Support Engineer - ANAROCK Group (ApnaComplex)

at Anarock Technology

Product Support Engineer - ANAROCK Group (ApnaComplex)

Anarock Technology

Company

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Product Support Engineer - ANAROCK Group (ApnaComplex)

at Anarock Technology

Posted by Arpita Saha

1 - 5 yrs

₹4L - ₹6L / yr

Bengaluru (Bangalore)

Skills

MySQL

Python

Javascript

React.js

ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortless manage all aspects of running large complexes seamlessly.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

The primary responsibility of this role is to handle technical requests filed by the end users of the product, handle troubleshooting and resolve errors.

Key job responsibilities

Troubleshoot Issues
When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
Contribute to Product Development
Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
Assist Users
This role entails interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
Prepare Technical Documentation
Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
Suggest Improvements
Because production support engineers deal with product issues first-hand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency

Basic Skills & Qualifications

1-5 years of relevant experience.
Should be familiar with Database tools (such as excel or MySQL)
Should be familiar with Industry-specific tools (such as programming languages)
Should be familiar with Customer support software (such as Zoho Desk, Zendesk, or LiveAgent)

Skills that will help you build a success story with us

Problem Solving skills.
Technical expertise
Customer Service
Attention to detail
Multitasking

Locations: Bangalore

Quick Glances:

https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

The primary responsibility of this role is to handle technical requests filed by the end users of the product, handle troubleshooting and resolve errors.

Key job responsibilities

Troubleshoot Issues
When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
Contribute to Product Development
Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
Assist Users
This role entails interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
Prepare Technical Documentation
Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
Suggest Improvements
Because production support engineers deal with product issues first-hand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency

Basic Skills & Qualifications

1-5 years of relevant experience.
Should be familiar with Database tools (such as excel or MySQL)
Should be familiar with Industry-specific tools (such as programming languages)
Should be familiar with Customer support software (such as Zoho Desk, Zendesk, or LiveAgent)

Skills that will help you build a success story with us

Problem Solving skills.
Technical expertise
Customer Service
Attention to detail
Multitasking

Locations: Bangalore

Quick Glances:

https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

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About Anarock Technology

Founded :

2017

Type :

Products & Services

Size :

20-100

Stage :

Bootstrapped

About

Technology Solutions For Real Estate. Business products built for modern day sales. Products build with experience of 300+ launches for your teams to perform. Start Free Trial

Connect with the team

Pranjal Jain

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Dinyar Mehta

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Arpita Saha

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