Product Support Engineer - ANAROCK Group (ApnaComplex)

at Anarock Technology

Product Support Engineer - ANAROCK Group (ApnaComplex)

Anarock Technology

Company

Home

Product Support Engineer - ANAROCK Group (ApnaComplex)

at Anarock Technology

Posted by Arpita Saha

1 - 5 yrs

₹4L - ₹6L / yr

Bengaluru (Bangalore)

Skills

MySQL

Python

Javascript

React.js

ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortless manage all aspects of running large complexes seamlessly.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

The primary responsibility of this role is to handle technical requests filed by the end users of the product, handle troubleshooting and resolve errors.

Key job responsibilities

Troubleshoot Issues
When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
Contribute to Product Development
Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
Assist Users
This role entails interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
Prepare Technical Documentation
Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
Suggest Improvements
Because production support engineers deal with product issues first-hand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency

Basic Skills & Qualifications

1-5 years of relevant experience.
Should be familiar with Database tools (such as excel or MySQL)
Should be familiar with Industry-specific tools (such as programming languages)
Should be familiar with Customer support software (such as Zoho Desk, Zendesk, or LiveAgent)

Skills that will help you build a success story with us

Problem Solving skills.
Technical expertise
Customer Service
Attention to detail
Multitasking

Locations: Bangalore

Quick Glances:

https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

The primary responsibility of this role is to handle technical requests filed by the end users of the product, handle troubleshooting and resolve errors.

Key job responsibilities

Troubleshoot Issues
When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
Contribute to Product Development
Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
Assist Users
This role entails interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
Prepare Technical Documentation
Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
Suggest Improvements
Because production support engineers deal with product issues first-hand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency

Basic Skills & Qualifications

1-5 years of relevant experience.
Should be familiar with Database tools (such as excel or MySQL)
Should be familiar with Industry-specific tools (such as programming languages)
Should be familiar with Customer support software (such as Zoho Desk, Zendesk, or LiveAgent)

Skills that will help you build a success story with us

Problem Solving skills.
Technical expertise
Customer Service
Attention to detail
Multitasking

Locations: Bangalore

Quick Glances:

https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About Anarock Technology

Founded :

2017

Type :

Products & Services

Size :

20-100

Stage :

Bootstrapped

About

Technology Solutions For Real Estate. Business products built for modern day sales. Products build with experience of 300+ launches for your teams to perform. Start Free Trial

Connect with the team

Pranjal Jain

Connect

Dinyar Mehta

Connect

Arpita Saha

Connect

Company social profiles

Similar jobs

Flutter Developer

Flitzen

Agency job

via TIGI HR Solution Pvt. Ltd. by Vaidehi Sarkar

Rajkot

1 - 3 yrs

₹2L - ₹5L / yr

Flutter

Responsibilities

• Develop high-quality mobile applications using the Flutter framework.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Write clean, efficient, and maintainable code.

• Identify and resolve performance and security issues.

• Stay up-to-date with the latest Flutter trends, tools, and technologies.

• Mentor and provide guidance to junior developers as needed.

• Participate in code reviews to maintain code quality and consistency.

• Support test and deployment of new products and features.

• Coordinate cross-functionally to insure project meets business objectives and compliance standards.

Responsibilities

• Develop high-quality mobile applications using the Flutter framework.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Write clean, efficient, and maintainable code.

• Identify and resolve performance and security issues.

• Stay up-to-date with the latest Flutter trends, tools, and technologies.

• Mentor and provide guidance to junior developers as needed.

• Participate in code reviews to maintain code quality and consistency.

• Support test and deployment of new products and features.

• Coordinate cross-functionally to insure project meets business objectives and compliance standards.

AI Engineer

at Trellissoft Inc.

3 candid answers

Posted by Nikita Sinha

Bengaluru (Bangalore)

3 - 5 yrs

Best in industry

Python

Graphics Processing Unit (GPU)

To develop LLM-driven products from the ground up. We are looking for enthusiastic members who would like to design cutting-edge systems and implement AI solutions that scale globally.

Strong communication skills
Problem-solving abilities
Strong programming background
Understanding of Transformer architecture
Required Qualifications:
3+ years of hands-on experience in AI/ML, with proven projects using Transformers (e.g., BERT, GPT, T5, ViTs, Small LLMs)
Strong proficiency in Python and deep learning framework (PyTorch or TensorFlow)
Ability to independently analyze open sources and code repositories
Experience in fine-tuning Transformer models for NLP (e.g., text classification, summarization) or Computer Vision (e.g., image generation, recognition)
Knowledge of GPU acceleration, optimization techniques, and model quantization
Experience in deploying models using Flask, FastAPI, or cloud-based inference services
Familiarity with data pre-processing, feature engineering, and training workflows

To develop LLM-driven products from the ground up. We are looking for enthusiastic members who would like to design cutting-edge systems and implement AI solutions that scale globally.

Strong communication skills
Problem-solving abilities
Strong programming background
Understanding of Transformer architecture
Required Qualifications:
3+ years of hands-on experience in AI/ML, with proven projects using Transformers (e.g., BERT, GPT, T5, ViTs, Small LLMs)
Strong proficiency in Python and deep learning framework (PyTorch or TensorFlow)
Ability to independently analyze open sources and code repositories
Experience in fine-tuning Transformer models for NLP (e.g., text classification, summarization) or Computer Vision (e.g., image generation, recognition)
Knowledge of GPU acceleration, optimization techniques, and model quantization
Experience in deploying models using Flask, FastAPI, or cloud-based inference services
Familiarity with data pre-processing, feature engineering, and training workflows

Content Writer | Write for Bharat | Freshers Invited | Start up - Anaxee | Indore Location

at Anaxee Technologies

1 video

2 recruiters

Posted by Vaani Singh

Indore

0 - 7 yrs

₹1.8L - ₹3.6L / yr

Adaptability

Organizational skills

Communication Skills

Brainstorming

Content Writing

+1 more

INTRODUCTORY STATEMENT

Anaxee has 9000 ‘Digital Runners’ spread across 11000 pin codes of India, providing REACH in deep rural hinterland all over India. We further aim to create 250000 Runners across India. To have effective communication with all these Runners, we want to set up a in-house Department of Communication, where we need a team of Social Growth Hackers who know how to use the latest social media platforms and communicate exceptionally well in words, in Hindi & English.

On one side they need to reach out to our Digital Runners who come from humble backgrounds, residing in rural areas but entrepreneurial in nature, and on another side, write blogs which can attract our Customers who are amongst whos who of Corporate India. Apply if you are involved in one/or more of the following:

Video: https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand the goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8

If you are a self-driven and ambitious tech-savvy professional we would love to meet you! Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Job role:

We're looking for a skilled content writer to work with teams across the company and craft valuable content that will educate our customers and wow our prospects. Your work will have you fiddling with taglines on website pages, writing blog posts for feature announcements, putting together thought leadership posts for guest publications, sketching educational collateral, framing scripts for feature videos, building presentations to better explain features, birthday cards and so on. Your projects will be your own to run, with complete creative freedom, but your content will need to align with brand guidelines.

Responsibilities:

Develop, write and deliver persuasive copy for the website, email marketing campaigns, sales collateral, videos and blogs
Build and run an editorial calendar; coordinate with other content crafters to ensure standards
Optimize all content for SEO to better reach
Measure impact and perform analysis to improve critical metrics.
Help with localization of process and content to ensure consistency across regions
Review and implement process changes to drive operational excellence

Requirements:

2 years of working as a content marketer or in a similar position
Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)
Tech-savvy with the ability to explain complex technical matters in a simple manner without using jargon
Excellent attention to detail and ability to multi-task projects and deliverables
Confirmed experience working with deadlines to deliver high-quality output in a short span of time
Ability to work independently or in a team
Ability to multitask and monitor several projects and accounts on a daily basis
Experience with technologies and best practices for campaigns across multiple platforms

What we offer

Startup exposure.
Great working atmosphere in a comfortable office.
And an opportunity to get associated with a fast-growing VC funded startup.

INTRODUCTORY STATEMENT

Job role:

Responsibilities:

Develop, write and deliver persuasive copy for the website, email marketing campaigns, sales collateral, videos and blogs
Build and run an editorial calendar; coordinate with other content crafters to ensure standards
Optimize all content for SEO to better reach
Measure impact and perform analysis to improve critical metrics.
Help with localization of process and content to ensure consistency across regions
Review and implement process changes to drive operational excellence

Requirements:

2 years of working as a content marketer or in a similar position
Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)
Tech-savvy with the ability to explain complex technical matters in a simple manner without using jargon
Excellent attention to detail and ability to multi-task projects and deliverables
Confirmed experience working with deadlines to deliver high-quality output in a short span of time
Ability to work independently or in a team
Ability to multitask and monitor several projects and accounts on a daily basis
Experience with technologies and best practices for campaigns across multiple platforms

What we offer

Startup exposure.
Great working atmosphere in a comfortable office.
And an opportunity to get associated with a fast-growing VC funded startup.

S/W Engineer - Data Tools

Leading Sales Enabler Platform

Agency job

via Qrata by Blessy Fernandes

Bengaluru (Bangalore)

2 - 5 yrs

₹13L - ₹19L / yr

NodeJS (Node.js)

Angular (2+)

React.js

Redux/Flux

Javascript

+2 more

Past experience in working with any product start-up is a plus.

● Proficiency in fundamental front end languages such as HTML, CSS, and JavaScript.

● Familiarity with JavaScript frameworks such as Angular JS, React, and others.

● Knowledge of Node.js and frameworks available for it such as Express (recommended).

● Good understanding of asynchronous request handling, partial page updates, and AJAX

● Understanding of REST Services.

● Experience with Redis.

● Familiarity with database technology such as MySQL, MongoDB and Elasticsearch.

● Proficient understanding of serverless programming.

● Proficient understanding of code versioning tools, such as Git.

● Good problem-solving skills.

● Attention to detail.

Past experience in working with any product start-up is a plus.

● Proficiency in fundamental front end languages such as HTML, CSS, and JavaScript.

● Familiarity with JavaScript frameworks such as Angular JS, React, and others.

● Knowledge of Node.js and frameworks available for it such as Express (recommended).

● Good understanding of asynchronous request handling, partial page updates, and AJAX

● Understanding of REST Services.

● Experience with Redis.

● Familiarity with database technology such as MySQL, MongoDB and Elasticsearch.

● Proficient understanding of serverless programming.

● Proficient understanding of code versioning tools, such as Git.

● Good problem-solving skills.

● Attention to detail.

MEAN Stack Developer

A leading cloud based restaurant management tech provider.

Agency job

via Talenticate by Swati Saxena

Remote, NCR (Delhi | Gurgaon | Noida)

2 - 6 yrs

₹6L - ₹22L / yr

MEAN stack

MongoDB

NodeJS (Node.js)

Angular

Express

+2 more

Your responsibilities would include:

Involvement in the entire lifecycle of a project, including strategy, vision, design, UX, coding,architecture, deployment etc. and you will chiefly deliver clean, testable and well-designed codefor the same.
Coding new features, functionalities, modules, sub modules.
Managing development cycle using SVN/Git or any other appropriate Version control Software.
Enhancing existing features.
Checking for cross-browser compatibility.
Coding new features, functionalities, modules, sub modules.
Meeting both technical and client needs.

Required Skillsets:

Experience in product development using a broad range of programming technologies.
Experience with MEAN (MongoDB, ExpressJS, AngularJS and NodeJS) stack.
Experience with design/development of RESTful APIs.
Strong understanding of the latest MVC frameworks and UI toolkits.
Strong understanding of HTML5, CSS3, Javascript, AJAX and JSON.
Working on any of the following Client Side MVC/MVVM frameworks: AngularJS, BackboneJS,KnockoutJS, JSON, JavaScript, Advance JavaScript, UI and UX design, Bootstrap, Ionic, and React.
Good analytical and programming skills.
Proactive thinking and a good team player.
Working experience with micro services will be a given advantage.

Your responsibilities would include:

Involvement in the entire lifecycle of a project, including strategy, vision, design, UX, coding,architecture, deployment etc. and you will chiefly deliver clean, testable and well-designed codefor the same.
Coding new features, functionalities, modules, sub modules.
Managing development cycle using SVN/Git or any other appropriate Version control Software.
Enhancing existing features.
Checking for cross-browser compatibility.
Coding new features, functionalities, modules, sub modules.
Meeting both technical and client needs.

Required Skillsets:

Experience in product development using a broad range of programming technologies.
Experience with MEAN (MongoDB, ExpressJS, AngularJS and NodeJS) stack.
Experience with design/development of RESTful APIs.
Strong understanding of the latest MVC frameworks and UI toolkits.
Strong understanding of HTML5, CSS3, Javascript, AJAX and JSON.
Working on any of the following Client Side MVC/MVVM frameworks: AngularJS, BackboneJS,KnockoutJS, JSON, JavaScript, Advance JavaScript, UI and UX design, Bootstrap, Ionic, and React.
Good analytical and programming skills.
Proactive thinking and a good team player.
Working experience with micro services will be a given advantage.

Digital marketing interns

at Digitalakki Pvt ltd

1 recruiter

Posted by wahid hussain

Remote, noida india, NCR (Delhi | Gurgaon | Noida)

0 - 0 yrs

₹10L - ₹15L / yr

Digital Marketing

Search Engine Optimization (SEO)

Content Writing

Condidate has a basic knowledge of Digital marketing and SEO ,Link building,guest posting,
condidate should be excellent in writing english content

PHP Developer

at Unplugged India

1 recruiter

Posted by Meenakshi Palkar

Bengaluru (Bangalore)

1 - 3 yrs

₹2L - ₹3L / yr

PHP

MySQL

Javascript

AngularJS (1.x)

NodeJS (Node.js)

+2 more

Demonstrated experience in Development, unit test application modules based on specified design using PHP, AngularJS, NodeJS, HMTL5, CSS, J2EE/DB2 technologies using Agile Methods

Experience with Databases and having good knowledge of database

Demonstrated experience in Development, unit test application modules based on specified design using PHP, AngularJS, NodeJS, HMTL5, CSS, J2EE/DB2 technologies using Agile Methods

Experience with Databases and having good knowledge of database

Python/Django Backend Developer

at CollabMates

1 recruiter

Posted by Piyush Sawant

NCR (Delhi | Gurgaon | Noida)

0 - 3 yrs

₹4L - ₹9L / yr

Python

Django

RESTful APIs

MySQL

API

About the venture: Networking has mostly been a one to one phenomenon that requires a lot of time and effort. Only proactive people are able to network well. We are trying to change that. We are building a platform for group networking that makes networking a low barrier and highly intuitive process. CollabMates enables networking between like-minded people in niche community groups that they can join. Once they get access to the community, they can easily know each other, seek and provide help to each other, and grow together. The innovative design of the product ensures that the interactions happen only between relevant members without spamming the whole group. About the role: This is a great opportunity for entrepreneurial people to work with serial entrepreneurs from IIT Delhi and learn how big ideas are executed in the early stage. We are looking for a Python/Django Backend Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your teammates into the application; therefore, a basic understanding of front-end technologies is necessary as well. Responsibilities : - Writing reusable, testable, and efficient code - Design and implementation of low-latency, high-availability, and performance efficient applications - Integration of user-facing elements developed by front-end developers with server-side logic - Implementation of security and data protection - Integration of data storage solutions Skills And Qualifications : - Expert in Python, with knowledge of Django Web Framework - Familiarity with some ORM (Object Relational Mapper) libraries - Working knowledge of MongoDB and MySQL - Good understanding of building RESTful APIs - Bonus points for Celery, RabbitMQ - Basic understanding of front-end technologies, such as JavaScript, HTML5 and CSS3 - Knowledge of user authentication and authorization between multiple systems, servers, and environments

Digital Marketing internship

at CairoCorps Consulting Private Ltd

Posted by Thomas Julier

Bengaluru (Bangalore)

0 - 1 yrs

₹0.4L - ₹0.7L / yr

Game Design

Digital Marketing

MS-Office

Social Media Marketing (SMM)

About Company:CairoCorps is the best web design company in Bangalore besides the top digital marketing company in Bangalore. We provide web development services and digital marketing services to bring your products and services to a wider public. With our branding and user-centered design, customers are engaged brand awareness grows. Our impressive client list trusts us to deliver creative, interactive experiences for their customers across the whole range of web design, mobile applications, and digital marketing.About the Internship: Selected intern's day-to-day responsibilities include:1. Developing and managing digital marketing campaigns 2. Researching on targeting tactics & brand guidelines3. Devising strategies to drive online traffic to the company website4. Tracking, analyzing and optimizing digital marketing efforts Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 12th Jun'18 and 12th Jul'18are available for duration of 3 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.* Freshers looking for jobs may also applyStipend:INR ₹3000-6000 /MonthDeadline:2018-06-26 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Flexible work hours, Informal dress code, 5 days a week.Skills required:Social Media Marketing (Learn Social Media Marketing) and English Proficiency (Written) (Learn Business Communication)

Ayurveda Community Leader

at AyurConnect

1 video

3 recruiters

Posted by Anusha Iyer

Mumbai, Navi Mumbai

3 - 5 yrs

₹9L - ₹15L / yr

Interpersonal Skills

Communication Skills

Community Management

We are looking for a highly driven Ayurveda Community Manager who is passionate about building and growing a community of Ayurveda Doctors. The candidate must atleast have a Bachelor’s degree in Ayurveda. This role is focused on building the community of Ayurveda doctors from the start. We are looking for a dynamic individual that is willing to work in a fast paced environment of a venture capital funded startup and is willing to hustle to achieve company goals quickly. This opportunity allows the individual to be at the forefront on how to build a world class community of Ayurveda doctors and what it takes to win in an entrepreneurial setting. It will allow the individual to learn and experience new things, build skills and networks that are normally impossible in a corporate environment and be on a trajectory to exponential personal and professional growth! The individual will work directly with the founder and CEO and is responsible for onboarding Ayurveda practitioners and experts onto the AyurConnect platforms. Essential Duties • Ultimate objective is to be the face of AyurConnect in the Ayurveda Doctor’s community • Ayurveda Doctors On board - Ideate and implement innovative ways to help grow our community and engage them by implementing innovative mechanisms and tools. • Online and Offline Ayurveda Doctor’s Interaction - Getting Ayurveda Doctors engaged and building our community is a significant part of the role. • Conceptualizing, coordinating, and hosting unique and memorable Ayurveda Doctors Meet-up experiences. • Attend community events to be able to network and spread the word and get Ayurveda Doctors on-boarded. • Manage projects / lead specific community initiatives – Lead certain important aspects of AyurConnect Community strategy including conceptualizing and executing the strategy. Skills Required: • A BAMS degree with 3-5 Years of prior experience a must • Strong interpersonal and communication skills a must • An MD Ayurveda or Ph.D a plus • Degree from R.A Podar or TISS a plus • Admin of Facebook and Ayurveda groups preferred but not necessary. • Education/Experience abroad preferred but not necessary. What We're Building AyurConnect wants to provide a platform where Ayurvedic doctors share their knowledge, best practices and treatment protocols with other Ayurvedic doctors and collaborate on research based, science backed initiatives in Ayurveda. The mission of our organization is to propagate Ayurveda in India and abroad so that users can find a natural and holistic way in treating their ailments and Ayurvedic doctors get a sustainable stream of revenue through new customers.

Why apply to jobs via Cutshort